@BasCollyer Thanks Bas, we have technician scheduled to visit the charger at Garlinge SF Connect, 233 Canterbury Road CT9 5JP for tomorrow (Tuesday 11/02 ), but not sure if he is due AM or PM, we are looking forward to having the unit up and running asap, Agnes

@BasCollyer Hi Bas, thanks for the report, where about is it? Happy to give you the update, once we know the unit ID or location. Agnes

@Broadsword999 Hi Dan, totally understand your point of view, have shared your feedback with the relevant team internally right now. Once I have reply and update on the talks will happily share with you! Safe driving, Agnes

@HeatherNute1 Hi Heather, thank you for contacting us with access query to Ansty Park unit, the unit quoted in your DM message is not on our public network and not available for members of public. Charger only possible to activate with membership card (cont)

@debs2877 Hi Debbie, sorry to hear about your unpleasant experience yesterday! Was the agent not suggesting using our web shop to activate the session online or contactless payment method on the unit as an alternative option? Please let me know (cont)

@debs2877 Hi Debbie, please share via DM your email address and the location details asap for me to look into your account, is it possible to call our help line on 08004643444 for remote support? Agnes

@peacefulavenger Hi Serendipity, thanks for your report and happy to investigate this further for you once we know few more details. Please share via DM the following: the unit ID or location and what socket was used, date and time of your session, what (cont)

@BasCollyer Hi Bas, thanks for the report again. We are aware of the issue, waiting for the internal update from the tech team. Will give you the update as soon, as I have the reply, Agnes

@dicrossley Hi David, thanks for the report about units on Kings Road, Edinburgh, EH15 1DU. All chargers lost connection with Charge Place Scotland network, issue was reported to CPS, visit to restore the connection is to be scheduled asap. Units are (cont)

@jaythesavage72 HI Jason, thanks for your comment, and I am sorry to hear of your recent experience with our network. Could you please kindly DM us with the charger details and I will be more than happy to look into this for you? Tyler

@DismasX Hi DismasX, thanks for sharing you honest option about our network, will share your feedback internally with our relevant team. We are constantly working on our reliability. Please check our current live map with live up-to-date status (cont)

@PreSalesDemo Morning Steve, thanks for reaching out, happy to look into your query to investigate further. Please share via DM your email address, unit ID or location, date and time of your session and the method used to activate, Agnes

@neil81johnson Hi Neil, will get the senior team member to contact you shortly to clarify it, I can see on your case the last 4 digits on the card are 6449,Agnes

@neil81johnson Hi Neil, just received a screenshot evidence from the accounts department clearly showing 3 separate refunds transactions for £9 , £11.45 and £10.97 were processed on 27/12/24. Can I ask you kindly to check your account again, as it was NOT refunded as one total amount of £31.42

@DikshaMehrotra Good Morning Diksha, was searching for your case, but no results found ...Any chance to provide alternative email address, as no luck with your hotmail account.Please try to submit your refund request again via the web form using the link below : Agnes

@neil81johnson Hi Neil, so sorry to hear this ! Will investigate this for you tomorrow early am, as not able to get any answer from the account department now ( your case ref.30457578 was escalated internally no),Agnes

@goughieee6 Hi Matt, thanks for tagging us! Glad to see it and happy to deliver plenty more electrons in 2025! Safe driving 🔌 🚙 ,Agnes