Ask flydubai
@askflydubai
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We're here to help. Only share personal details by DM. Self service: To amend a booking: For info on travel restrictions:
Dubai, UAE
Joined September 2013
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@MvCrisis
All our passengers and crew have safely disembarked the aircraft to the airport terminal. The safety of our passengers and crew remains our number one priority at all times. Thanks, Reem
1
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@MvCrisis
Hello, flydubai flight FZ 1569 from Dubai to Male’ on 28 March experienced tyre damage upon landing in Velana International Airport (MLE).
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@sonaljay8
Hello, thank you for letting us know about your experience with flydubai. We’re 🙂 hear this. This is very important to us. We’ll share it with the appropriate department who will be happy to read your comments. Thanks, Reynaldo
1
0
13
@rudrarajpandey
Hello,
We have taken your feedback extremely seriously. Please send us a DM with your contact details so we can contact you. Thank you, Rose
4
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7
@AirCanada
@flydubai
@yvrairport
@TorontoPearson
Such exciting news! We're looking forward to welcoming
@AirCanada
customers on board our flights.✈️
0
0
4
@GwennoTeifi
Hello Gwenno,
We are sorry to hear about that. Please DM booking details for us to investigate.
Thanks,
Yana
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@Sudanese_Spt
مرحباً،
يمكن معرفة المزيد عن مختبرات فحصPCR على الرابط أدناه:
كما ننصحك بالاتصال بالسفارة أو القنصلية أو أي هيئة أخرى مختصة تابعة للدولة المعنية قبل حجز التذكرة وقبل السفر أيضاً لمعرفة المتطلبات اللازمة، نظراً لتغير المستجدات دون سابق انذار.
شكراً
Noura
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1
4
@pecagg
Hello, we are ☹ to hear that.
Please send us your booking reference, flight details and the name as entered in the booking confirmation via private messages to look into it.
Thank you, Olga
1
0
4
@AkbarAllahbaadi
Hello,
Thank you for bringing this to our attention. We have shared the details with the concerned team for the appropriate action.
Thanks, Salah
0
2
4
@C4ETech
Hello, we'd like to understand more about your experience. Please DM us with more details, your contact information and booking reference .Tala
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0
3
@BrandSomaliland
Hello,
We welcome feedback from all our customers and appreciate you taking the time to write to us.
Your message will be shared with the management who will will look into it for a further action if require.
Thanks,
Tala
0
1
3
@DharmanshuGadh1
Hello, Currently passengers departing from India (except Delhi) with onward connections from DXB do not require to hold transit visa. As this is a changing situation, we recommend you contact the relevant authorities, these requirements can change at short notice.
Thanks, Ola
1
0
3
@AliDhahi
مرحبا ، 🙁 لسماع هذا. نحن في فلاي دبي مدربون على التواصل مع العملاء والزملاء باحترام. يرجى التواصل معنا في رسالة خاصة و إفادتنا بمزيد من التفاصيل مع معلومات الاتصال الخاصة بك و مرجع الحجز. سنبذل قصارى جهدنا للرد عليك خلال 24 ساعة.Tala
2
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3
@leftarmovr
Hello,
We are ☹ to hear this.
We’ll need a few more details to assist you as quickly as possible. Please share the following documents via our website contact us form selecting [Baggage – delayed or damaged] subject in the drop-down:
1/3
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0
@sebnemakalin
Hello Sebnem,
We're extremely happy that you had a positive experience, and we're grateful for your feedback.
We hope to welcome you again on one of our flights very soon.
Thanks, Olga
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0
1
@tadawul__2030
مرحباً,
@tadawul__2030
نشكرك على التواصل معنا.
يمكنك أن تجد معلومات اكثر عن طريق الصور و الفيديو الموجود بصفحتنا الرئيسية:
و أيضاً يرجى العلم بأنه تختلف المقاعد المخصصة لدرجة رجال الاعمال حسب طراز الطائرة المعينة لتنفيذ الرحلة.
شكراً, Hani
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@avpak3
Hello, FZ 523 (operated by Smartwings) has diverted to Karachi Airport (KHI) due to a medical emergency. Thank you, Rose
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@Trichy_Viman
@flydubai
Hello Trichy, please follow us online for all route updates.
You can view our current destinations at
Thank you, Salah
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@mk62mk
مرحبًا ، شكرًا لك على رسالتك ولإعلامنا بتجربتك. نرحب بملاحظات جميع عملائنا ونقدر لك الوقت الذي قضيته في الكتابة إلينا. يرجى مراسلتنا مباشرة برقم مرجع الحجز الخاص بك مع فلاي دبي وتفاصيل رحلتك حتى يتسنى لنا النظر في هذا الأمر. شكرًا، Reynaldo
1
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1
@about_eve_
Alternatively, you may also call us through our Contact Centre on (+971) 600 544 445 for assistance.
If you booked your flight through a Travel Agent or 3rd party websites, please contact them directly to discuss your options.
Thanks, Jerry
2/2
2
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@fCqtW7H7BlRakm4
مرحبا,
يمكنكم عرض الرحلات المتاحة للحجز والاسعار من خلال الرابط .
أو الاتصال بنا على مركز الاتصال المتاح 24 ساعة 00971600544445 للحجز مع أحد موظفينا.
نتطلع دائماً إلى الترحيب بك على متن أحدى رحلاتنا ✈️
شكراً، Hind
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@VIPER_Driver1
Hello, FZ 523 (operated by Smartwings) has diverted to Karachi Airport (KHI) due to a medical emergency. Thank you, Rose
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@ImthiImthiyas
Hello, we've seen your DM and we'll do our best to get in touch with you within 24 hours. Thank you, Reynaldo
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@ParvezA17570217
Hello,
You can view information about our process for visa OK to board here:
Thank you,
Jerry
1
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@HemantG16842282
Hello,If you’ll be in transit at Dubai International Airport for less than 24 hours you won’t need a transit visa and you will be able to travel from India subject to meeting the entry requirements.
Please remember to monitor information sources regularly for updates.
Tala
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@VelanaAirport
@MoTCAmv
@ATWOnline
@IATA
@Airport_Mag
@PATA_HQ
@future_airport
@ACIWorld
@CAPA_Aviation
@visitmaldives
@TTGMedia
We're so excited to be back flying to one of our favourite destinations!
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@AnasAlOtoum
Hello Anas,
Please search for your flights here for an accurate fare:
You may also call us through our Contact Centre on (+971) 600 544 445 or visit one of our travel shops for assistance with booking a flight.
Thanks, Jerry
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@tgstogo
Hello, we’re happy that you took the time to send us your feedback. This is very important to us. We’ll share it with the lounge team in Dubai Terminal 2 who will be happy to read your comments. We hope to welcome you on board one of our flights again soon. Thank you, Reynaldo
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2
@e7h05
Hello Abdulaziz,
Thank you for contacting us.
We have received your DM and we shall respond to it as soon as possible.
Thanks,
Tala
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@HLaikul
Hello, we're ☹️ to hear this. Please DM us with your booking reference and passenger's name to look into this.
Thanks,
Khaled
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@Ijazmalik101
Hello,
Thank you for your message.
For visa to other destination, please note we’re unable to provide advice on how to obtain a visa for other country.
As the rules change frequently, we recommend you contacting the local embassy or visiting their website.
Thank you,
Hamza
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2
@Muhand_Alissa
مرحباً،
شكراً لانتظاركم، لقد قمنا بالتحقق من القسم المختص ويمكننا الغاء الحجز واسترجاع قيمته الى قسيمة فلاي دبي مع تطبيق رسوم الغاء 200 درهم إماراتي، الرجاء التاكيد حتى يتم إرسال القسيمة الى بريدكم الالكتروني.
شكراً،
Khaled
1
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@nawafjx2
مرحباً,
لمعرفة حالة الرحلة و وقت الوصول عبر موقعنا الإلكترونى, يرجى زيارة الرابط التالي:
شكراً,
Tala
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@balajidtweets
Hello, as per the current Procedures for UAE residents and visitors arriving in Dubai, children under the age of 12 are exempt from testing.
Thank you, Salah
1
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2
@mitrashubham04
Hello Shubham,
We understand that this is taking longer than expected.
We've received your DM and responded to you there.
Thank you,
Rebecca
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@akagat12
Hello, kindly note that Dubai International Airport Terminal 01, Terminal 02 and Terminal 03 are connected airside. The airport authorities are providing free airside transportation facility between these 3 terminals. (1/2)
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@aadityarajRaj1
Hello, thank you getting in touch. We welcome feedback from all our customers and appreciate you taking the time to write to us. Please continue to liaise with your bank regarding the amount you've claimed as chargeback. Thanks, Reynaldo
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@akagat12
It’s always best to check with the UAE embassy in your country of origin or with the Dubai Naturalization and Residency Department (DNRD) to see whether a transit visa is required as the rules and regulations can change without notice. Thank you, Reynaldo (2/2)
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2
@StrayBagginz
You can travel to KTM if you are a Nepali citizen, with a Laissez-Passer issued by the United Nations, holder of diplomatic passport travelling on duty, foreign citizens of 🇳🇵 origin. contact relevant authorities as these requirements can change at short notice. Thanks Reynaldo
0
0
2
@RedPhoenix1337
To check the destination’s requirements, including COVID-19 testing prior to your flight our recommendation is that you contact the relevant authorities/UAE embassy as these requirements can change at short notice.
Thanks,
Khaled
0
0
1
@imgillharjinder
Hello,
We checked our records and note that the flight is currently operating to schedule.
If the flight is cancelled, you will be notified either through SMS, email, or a call from our Contact Centre team with refund or re-booking options.
Thanks.
Ola
0
1
2
@akhtar99285
@flydubai
flydubai flight FZ 576 from Kathmandu Airport (KTM) to Dubai International (DXB) experienced a bird strike during takeoff from Kathmandu.
After following standard procedure, the flight will continue as normal to Dubai and is scheduled to arrive in DXB at 00:14 local time. Jim
0
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1
@deepstweeps
Hello Deepti,
We are ☹ to hear this.
We’ll need a few more details to assist you as quickly as possible. Please share the following documents via our website contact us form selecting [Baggage – delayed or damaged] subject in the drop-down:
1/2
0
0
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@0xTokenSpoken
Hello ,
Thank you for the compliment. We hope to welcome you on board again soon💙.
Have a safe journey ✈.
Thank you , Hamza
0
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2
@iamdagtw
Hello, thank you for getting in touch. We're 🙁 to hear that your baggage did not arrive with you on the same flight. Our Baggage Services team has received your email under message ID number 12540841 and will update you shortly. Thanks, Reynaldo
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@manan2406
When sending an email to us, system generates an auto-reply email providing you with the message ID number for your reference. We've now replied to your DM. Thank you, Rose
1
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1
@balaji07333
We appreciate your patience while we liaise with the relevant team regarding your concern. As soon as we receive their feedback we will update you immediately.
Thank you, Reynaldo
0
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1
@Dr_A_Yosuf
Hello, As your Tweet contains personal information, we recommend you delete it. 👍
We’re sorry for the delay to your refund. Our team is working hard to process refunds as quickly as possible at this challenging time.
Thank you,
Tala
1
0
1
@ahmedhabib
Hello
@ahmedhabib
, we're 🙁 to hear this. Please send us a DM with more details about your recent experience, booking reference, flight details and the name as entered in the ticket to look into it. Thank you, Zaid
1
0
0
@Rajeshkannantm
Hello,
If you’ll be in transit at Dubai International Airport for less than 24 hours you won’t need a transit visa. If you plan to leave the airport, please visit our UAE visas webpage for information about how we can help you get a UAE visa. Thanks, Rose
1
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1
@ShadabZaidi1
We have your contact details and we'll do our best to get in touch with you within 24 hours. Thank you, Reynaldo
0
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1
@vastic_m
Hello, we're 🙁 to hear this.
Please send us a DM with the email case ID, your booking reference, and flight details to look into it.
Thank you, Salah
0
0
0
@PrashunChakrab1
Hello Prashun,
If you’ll be in transit at Dubai International Airport for less than 24 hours you won’t need a transit visa.
You can find how to connect your flight and transfer your baggage at
Thanks, Salah
1
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1
@Ahmed1100Ca
Hello,
You’ll find information related to travel restrictions on our website and by visiting the IATA Travel Centre and IATA destination tracker websites. Please find the links below:
Thank you, Jerry
1
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1
@lmeaninglessl
مرحباً، نحن 🙁 لسماع ذلك.
حيث انكم قد سجلتم تقرير (PIR) بالمطار ، فيمكنكم تتبع حالة الطلب عبر الانترنت وتسجيل بيانات التواصل ومعلومات اكثر عن الأمتعة من هنا
يمكن ايضاً الاطلاع على معلومات اكثر من هنا:
شكراً، Salah
1
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1
@KhnaduVikas
Hello,
We've seen your direct message and we've replied to you there.
Thanks,
Khaled
1
0
1
@AzimaDhanjee
Hello Azima,
We are ☹ to hear this.
Please send us a DM with your booking reference and the name as entered in the booking confirmation to look into it.
Thank you, Olga
2
0
1
@Https_fay
Kindly send your flydubai booking information and flight details via DM (direct message) for us to look into this further. Thank you, Reynaldo
0
0
1
@EssamGhorbal
وعليكم السلام ورحمة الله وبركاته،
لست بحاجة إلى تأشيرة دخول بحال كانت مدة العبور في المطار أقل من 24 ساعة ولكن لا يجوز مغادرة المطار خلال هذا الوقت. إن كنت تودُّ مغادرة المطار يرجى زيارة صفحة التأشيرات على موقعنا لمعرفة كل المعلومات اللازمة.
شكراً, Zaid
1
0
1
@Debby_Yatch
Hello Debby, yes sure, please send us a DM with your enquiry and we'll reply to you there.
Thank you, Salah
0
0
1
@jainrishabh66
Hello, we've seen your DM and we'll do our best to get in touch with you within 24 hours. Thank you, Reynaldo
0
0
1
@JunaidAhmadBaj3
Hello, thank you for your message about flight delay and for making us aware of your experience. We apologise for the disruption to your travel plans. For us to look into this, please DM us with your flydubai booking reference number and details of your trip. Thanks, Reynaldo
1
0
1
@IvanicevaMarina
Hello Marina,
Please find how we can help you get a UAE visa:
Visa requirements may change without prior notice, so it's a good idea to check the requirements with the General Directorate of Residency and Foreigners Affairs Dubai (GDRFA-D).
Thanks, Salah
0
0
1
@HassanShaukat5
Hello Hassan,
Thank you for letting us know about your experience with flydubai.
We’re happy you took the time to send us your feedback.
We hope to see you on board again soon.
Thank you, Olga
1
0
1
@Navneet_Singh_7
Hello Navneet,
We are:( to hear that, Could you please ask your friend to contact us directly with his flydubai booking information to be able to assist him/her.
Thank you,
Tala
1
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1
@AlfakeehAhmad1
مرحباً ،
الرجاء تزويدنا بمرجع الحجز أو القسيمة في رسالة مباشرة للنظر في الامر.
و شكراً
Ola
2
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1
@amrit716
Hello, your tweet contains personal information so we recommend you delete it.
We've replied to your DM.
Thanks,
Khaled
0
0
1
@jafrpp
Hello Jaffer, we've sent you a DM with information about your request. Thank you, Rebecca
1
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1
@samsamsjdhdjs
Personal items such as electronic devices (mobile phone, etc) are the passengers' responsibility. You or an authorise person can visit Airport Lost and Found office to collect the item. We will be unable to facilitate the retrieval of the same. Thank you, Reynaldo
1
0
0
@Mishaul18
Hello Mishaul,
We've seen your DM and we'll reply to you there shortly.
Thanks, Jerry
0
0
1
@Paksh19836853
Hello Prakash, Please note issuance of visa is subject to approval from UAE immigration authorities.Our recommendation is that you contact the relevant authorities as these rules can change at short notice.
Thank you,
Tala
0
0
1
@er_firozjivani
Hello Firoz,
In line with the directives issued by the authorities, flydubai flights from all destinations in India to Dubai have been suspended effective 23:59 on 24 April for a 10 day period.
Flights from Dubai to India will continue to operate during this period.
1/2
0
0
1
@ad2008msn
Hello,
We are 🙁 to hear this.
We may reply to the auto email with the same case Id and attach more documents
Thank you,
Tala
1
0
1
@mnanshu03
Hello,
Based on the current info, passengers travelling from India with an onward connection from Dubai no longer require a transit visa, please contact the relevant authorities as these requirements can change at short notice.
More info:
Thanks,
Khaled
2
0
1
@mick_2001
Hello Mohamed,
We really don't like delays either and do all we can to avoid them. Our teams are working hard to our passengers moving as soon as possible. We apologise for the inconvenience caused to your travel schedule.
Thanks, Jerry
1
0
1
@PunamMohandas
Thank you for sharing your feedback about your onboard experience with us. It will be shared with the relevant department and as your ticket was booked with Emirates, it will also be shared with them.
Thank you,
Tala
0
0
1
@sharing55
مرحباً،
نحن 🙁 لسماع ذلك. يرجى التواصل مع قسم خدمات الامتعة على البريد الالكتروني: baggageservices
@flydubai
.com و إرسال الوثائق المتعلقة بالأمتعة والحجز.
إن قسم الأمتعة سوف يرد على جميع إستفساراتك في أسرع وقت ممكن.
شكراً.
Ola
1
0
0
@fizakaynat
Hello, the flight from Delhi will arrive at Dubai International Airport, Terminal 2 and the flight to Tirana will depart from Terminal 3 and you will be transferred internally between the terminals, more info here:
Thanks,
Khaled
1
0
1
@ammm_m
مرحبًا ، شكرًا على تواصلك. لقد رأينا رسالتك المباشرة وقمنا بالرد على استفسارك. شكرًا، Reynaldo
1
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0
@vairavelram
Hello Vairavelram, we can see available flights from Dubai (DXB) to Riyadh (RUH) starting from Monday, 28 December 2020 and you can book from the available flights online through the link:
Thank you, Salah
1
0
1
@jay_mishra96
Hello Jay,
We are ☹ to hear this.
We’ll need a few more details to assist you as quickly as possible. Please share the following documents via our website contact us form selecting [Baggage – delayed or damaged] subject in the drop-down:
1/3
0
0
1
@kazavo4ka
Hello Dariya, We are :( to hear that. Please send us a DM with your mother's booking reference and contact details to look into this. Thank you, Rebecca
1
0
1
@salyameri
@salyameri
We are sorry to hear that,
Kindly provide us with the booking referance numbers and flight details in a DM to look into your complaint.
To send a DM please follow this link:
Thank you, Hani
1
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1