@b_thomas2 Hi Brett, I am sorry to read about the issues with your mothers phone line, So we can continue this conversation we’ve included a DM link. Please select 'connect to Openreach Help' then 'I've been asked to DM' and finally provide us with this unique code GP1822 ^Gary

We’ve restored most of our #network after #StormÉowyn 🌐 Our #engineers are now handling the most complex #repairs like pole replacements and road closures 🚧 Please report any #faults to your #service provider. Thanks for your continued patience.

@DrAsadIR Good Afternoon, I am sorry that your appointment has been cancelled this is not good at all, We are not able to give you any direct updates on your order, I would recommend reaching out to your provider and they can look into this for you and see what is going on ^Gary

@rileygem Hi Gem, I am really sorry to hear this has happened, So we can continue this conversation we’ve included a DM link. Please select 'connect to Openreach Help' then 'I've been asked to DM' and finally provide us with this unique code CM4700

@SKPMcGee Hi Scott, You will need to contact your provider as they are managing your order for you ^Gary

@andrew_burton2 Hi Andrew, I am sorry to read about the issues with the services this is not good at all, So we can continue this conversation we’ve included a DM link. Please select 'connect to Openreach Help' then 'I've been asked to DM' and finally provide us with this unique code GP1311 ^GP

@SKPMcGee Hi Scott, We would not be able to reach out to your provider they need to contact ourselves directly which they have done today and they have followed the escalation route we give them and they will get regular updates from the dedicated case handler ^Gary

@SKPMcGee I am sorry as your provider are managing your order for you they need to be working with ourselves to get this resolved for you, As we do not have the facility to validate who you are where your provider can ^Gary

@SKPMcGee Thanks for that Scott and again I am sorry for the issues with getting your services up and running, What your provider should escalating this to ourselves and we will work with them to get this resolved for you ^Gary

@judi_j Hi Judi, I am sorry as this is a service affecting issue you will need to take this up with your provider as they are the ones that arranged the original appointment for you and they should be managing this for you as all providers have got a missed engineer process ^Gary

@Autnin Hi Austin, Thanks for coming back to ourselves, Do not worry about the appointment will still go ahead if you have not had a call back, If you want to double check I would recommend reaching out to your provider and they can look into this for you ^Gary

@judi_j Hi Judi, I'm very sorry for the missed appointment - we're unable to manage a service issue with you direct as we can't validate you as the account holder, only your service provider can do this as you're their customer. If you give them a call they can look into this. ^Andrew

@WellingsChris Hi Chris, you just need to place an order for services with your chosen service provider and they will install any necessary equipment to get your services working. Thank you, Catherine

@EdinburghPicker @johnrobson87 Any damaged equipment will need to be reported on the number provided. Thank you ^Catherine

@mrsjsbwalker @GlasgowCC I have reached out to the contractors that are doing the work and made them aware of your complaint and ask that they speak to the engineers on site ^Gary

We’re building #FullFibre networks in incredible environments rich in #wildlife. And with help from #biodiversity specialists, we can leave a nature-positive legacy🌍🌿 Watch our interview with #Tiree ranger Hayley Douglas to learn more ⬇️

@mrsjsbwalker @GlasgowCC Hi Jackie, Thanks for that I can see that the works to get one of your neighbours issue resolved, If you can let us know if there is any more issues and we can reach out to the contractor to see what is going on with the works ^Gary

@kt_harbo Hi there, I am really sorry to hear that this has happened. Please keep in touch with your service provider for the latest update on when this will be resolved. Thank you, Catherine