Throne Support
@ThroneSupport
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Throne Support. Got questions about Throne's Service? We're happy to help! For order specific questions, please use the "help" button of your Orders page.
Joined May 2022
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Pinned Tweet
We want to thank you all for your patience as we work through your tickets.
If your ticket has not been assigned to an agent, we ask that you continue to wait and we will get to you as soon as we can. We try to answer tickets in the order they were received.
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Great news! We lowered the limit for withdrawals from your Throne Balance to $0!
Try it:
We hope you like the update. 🫶
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We are currently experiencing longer than normal processing times for gifts.
We appreciate your patience as we resolve this issue.
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Support Update:
Due to factors out of our control, we are a little behind on Amazon orders.
Our ordering team is working extra hard to work through the backlog and process these orders manually.
We appreciate your patience!
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Hey everyone, for an email sent today with the subject line "How about a Surprise Gift?" a subset of recipients were greeted with an incorrect username. We apologize for this and already fixed the problem.
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We apologize if you are having issues logging into Throne right now. There is a Google Cloud outage currently. This should be resolved soon! Thank you for your patience! 💜
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Hello, Creators!
We are aware of the issue of the website flashing! Please make sure you take precautions to keep yourselves safe, especially if you're photosensitive.
We are working diligently to get this fixed ASAP!
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Due to popular demand, we're reintroducing our waitlist. All currently signed up creators are off the waitlist of course - but newly signed up creators join the waitlist.
You can let other creators skip the waitlist by sharing your invite code with them:
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There is some confusion about whether or not you can still list NSFW products on your wishlist -- YES! And we still partner with a number of companies who provide such items.
These are still allowed. However, our payment processor does have strict policies for payouts.
1/
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@ShiroiSakuraVT
@official_throne
Great idea! We will try to incorporate this as soon as possible, thanks for the suggestion!
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Just a reminder that some of our staff is off today for the US holiday
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Hello from the Throne Support team!
We're here to help you with all things Throne!
Please remember that for gift-specific questions and tracking, please use your Orders page on your Dashboard.
We're not 24/7 yet, but we'll do our best to get back to you ASAP!
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We investigated a report regarding wrong wishlist information being shown to a creator. Firstly, we confirm that no creator data was accessible publicly at any time. (1/2)
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Ope!
Some of you received emails that you had a gift suggestion but there weren't any on your dashboard. Our system had a case of the Mondays (a small bug) but everything is fixed!
We apologize for any confusion.
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Hey everyone! Sorry for the delay with Twitter replies! I was out at the end of last week with a back injury, but am here and getting to all of you now! <3
Thank you for your patience!
- Rini
Community Manager
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Hey everyone! We just wanted to let you know the support team will be out of the office tomorrow, July 4, for the US holiday. We'll be back on Wednesday to answer any support questions you may have.
Thanks for understanding <3
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The bottom line: we value and support *all* of our content creators.
We are working hard to make sure creators from all platforms can receive gifts safely and securely.
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Our teams are back from the holiday weekend.
Thank you for your patience as we spent some time with our families and friends. 💝
We're getting to everyone's tickets as quickly as we can -- and anyone who sent in a ticket over the weekend should hear from us soon!
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For payouts, we ask that you do not have images or titles with specific prohibited terms for our payment processor.
You can list "personal massagers", "costumes", or "novelty toy" -- be creative!
2/
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Hello everyone! 😊
With many new members joining the Throne community recently, we wanted to reshare our vision and values. Throne is a unique space for content creators to connect with their audience through wishlists, strengthening the bonds within their communities. 1/2
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We're excited to bring some amazing new updates to our site's infrastructure today!
Support times can be delayed while we make sure to get everything up and running for you! Lots of exciting new additions will be released soon 👀👀👀
Thank you for your continued patience!
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🚨 It appears
@firebase
is down, which is affecting Throne's services as well as other platforms.
If you're having trouble accessing Throne or logging in, please be patient. We're aware of the issue, and Firebase is working to restore service soon. ❤️
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Hey Creators!
Just a friendly reminder that we had a major update this week!
We're working hard to fix bugs quickly and you should hopefully notice fixes throughout the weekend!
Hang tight as we work through these and thank you for your patience🥰
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A friendly reminder to all US users making withdrawals from their Throne Balances:
Monday is a federal banking holiday, and thus there may be an added delay in receiving your funds.
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A reminder: Do NOT falsify your address on your Throne profile!
This is a violation of our terms.
Falsifying your address may mean your gifts will be misdelivered and you may not be able to withdraw funds through Stripe. This is an abuse of your gifters' trust. Don't do it!
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The Gift Store dashboard is back up and running again! You may need to refresh or clear your cache.
Three cheers for the devs for their quick and efficient work!
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Just a reminder from our Support Team:
Do NOT put a country you do not live in for your address. If your country is not available, we cannot currently serve you.
Entering a false address is against our terms and it's not fair to your gifters. Your gifts will be lost.
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There was a singular incident of one creator’s data being shown incorrectly to another creator due to a local network error. We have informed and resolved this with the creator whose data was affected. No other creator was affected and this can't happen to any other creator (2/2)
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Please note that our US staff will be off on Monday, May 29th for Memorial Day.
We appreciate your patience for any possible delays with orders or tickets! 💜
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Did you know, if add an item which is not from an approved store for your country, that item will be credited to your Throne Balance when it is gifted?
You can withdraw that money to purchase the item using our payout system, announced in June:
Introducing: Throne Payouts! ✨
We're super excited to take the next step towards creator privacy by updating our ordering system
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You can check the status here:
This outage is affecting more than just Throne right now.
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A few users reported having issues with our funding overlay display in their OBS setup. This has now been resolved as well. Configure your overlay here:
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@fromfourty
@official_throne
Hello! Thank you very much for flagging this to us. We hear you and we believe that every opinion matters. We also do not support stores making political statements via products on our platform. We have removed this item. 💜
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Our bad! A marketing email that was sent out today still used our old branding and accidentally reached some unintended contacts. We hope you understand!
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👑We know sometimes keeping up with everything as a content creator is hard.
We at Throne want to make sure that receiving gifts isn't one of them!
Please ensure that your address is up to date and update it if needed so that way we can avoid any unnecessary shipping delays!
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@AkiFae_
@official_throne
Oops! I dropped your application in front of our community manager just now 👀. They will be in touch soon! 💜
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We have contacted the local network provider and made them aware of this singular edge case. Data was temporarily stored incorrectly by the network provider to load the creator dashboard faster. We have already fixed this issue and ensured it cannot happen again.
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Good timezone, Throne Creators! 💜
We are currently working on a bug that has caused Amazon UK to not show as a verified store.
You shouldn't have to re-add any items or make any changes on your dashboard!
Please keep an eye out here for more updates!
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Just a reminder, our staff will be off on Monday, Dec 25th for Christmas 🎄
We appreciate your patience as our staff spends time with family & loved ones for the holiday! ❤💚
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If you faced an issue with browser source alerts, refreshing the overlay page resolves this issue now.
Head over to your integration section to adjust settings over here:
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While Throne is tailored for creators, we warmly invite everyone to sign up and explore how the platform can enhance creativity and connections. Thanks for all your support! 2/2
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And we're back!
You may need to give it a refresh.
🚨 It appears
@firebase
is down, which is affecting Throne's services as well as other platforms.
If you're having trouble accessing Throne or logging in, please be patient. We're aware of the issue, and Firebase is working to restore service soon. ❤️
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@YukimeVT
@official_throne
Hi! Nothing in this says that you are banned. It's just saying that we were notified that someone tried to make a fraudulent purchase of a gift for you. It means the gift cannot be purchased or sent and the funds are frozen.
This is to protect you and us from fraud. 1/
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Hey creators!
We are happy to announce that Twitter integration issue has been fixed! 🎉
Thank you all so much for bringing it to our attention!
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@taiga_tan
We're sorry to hear that this is happening. This is absolutely unacceptable. Please DM us so we can get some more details and help to resolve this!
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Our Support Team is amazing, but remember they aren't mind readers (though that'd be neat!)..
For the best support, please include:
- your Throne username
- what browser/device
- a description of the issue
- any screenshots/video (though do not post sensitive info publicly!)
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✨Just a reminder!
Our US Teams do often observed Federal Holidays which may result in a slightly longer wait time to have your support ticket or DM responded to!
We are thank you for your patience!
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✨Good news✨
Our Devs put out a fix that should have remedied this issue!
Hello, Creators!
We are aware of the issue of the website flashing! Please make sure you take precautions to keep yourselves safe, especially if you're photosensitive.
We are working diligently to get this fixed ASAP!
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Hello Creators!
Just a reminder that we are a privacy FIRST wishlist. This Twitter account is unable to handle order or account related issues.
We do this for the safety and privacy of our creators and will ask you to create a ticket so we can securely get you answers you need!
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📢 Bug Fix Update! 📢
We had an issue with Gift Suggestions which made it impossible to search for partner store items to suggest. This has been fixed! 🛠️
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@GoliasVtuber
@official_throne
We'll add PayPal as another payment option - this comes with a few complications but is certainly going to be implemented!
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Just a heads up!
We are dealing with a known issue with the return or lost item buttons not working on the creator dashboard!
We have made sure to feed the dev team who will continue to work to resolve this!
They could definitely use some head pats too!
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@bbjessTTV
@chlooeeeexo
Hey - we explained this in a little more detail here:
There was a local network setting which cached incorrect data - this affected one single creator's wishlist data being shown for another creator and it's prevented from ever happening again.
@itsmcqueeb
@official_throne
Hey McQueeb! Happy to explain this: In order to load creator dashboards as fast as possible, local networks sometimes cache server responses. This is supposed to happen on a per-creator basis but it seems like a local content delivery network (CDN) has incorrectly stored 1/
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🤔 What to do if you think your gift is missing:
🗺️ Request Tracking:
🔎 If you think it's lost:
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Throne staff will be off for the Memorial Day holiday (U.S.) on Monday, 5/27.
This means you may see a delay in support ticket response, and as this is also a banking holiday, there may be a delay with withdrawals.
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FYI Regarding Crowdfunding Fees:
We don't charge any extra fees for crowdfunded items. If you go through the normal checkout flow of a non crowdfunded item, our fees, taxes and shipping will be added once you're in the checkout screen. 1/
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As Christmas approaches, please be aware that Throne staff may be unavailable near/on holidays as we spend time with our families and loved ones. 💝
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Hi everyone!
We're very sorry about this issue. Our engineers just deployed a fix for the flashing screen.
It should be working again now! Please let us know on this thread if you still encounter any issues.
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@bbjessTTV
@official_throne
Hi! We are so sorry about this and we are looking into a solution 🧐! Unfortunately it is quite difficult to reliably classify products as NSFW when from a third party–which is why we do not currently have this yet. 💜
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More details:
@itsmcqueeb
@official_throne
Hey McQueeb! Happy to explain this: In order to load creator dashboards as fast as possible, local networks sometimes cache server responses. This is supposed to happen on a per-creator basis but it seems like a local content delivery network (CDN) has incorrectly stored 1/
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As a reminder, our staff will be off on Monday, January 1st for the New Year! 🥳
We appreciate your patience as our staff spends time with family & loved ones for the holiday!
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Hey Throne Partners: We had a bug with our email system, and you may have received your welcome email again (or multiple times). We apologize! This should be resolved now.
And for those who never received a welcome email, this too is fixed.
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📢 FAQ Spotlight!
🤔 "What should I do if my gift arrives broken or missing pieces?"
✨ Create a return/exchange request from your dashboard and we can help get your missing parts or a new item from the merchant!
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You know a team meeting is off to a good start when we're all looking up pictures of Goat Yoga and crying because of the cuteness. <3
#TeamBuilding
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The US staff will be off on Thursday, July 4th for the Independence Day Holiday.
US mail and package delivery will be halted, and banks will be closed. This may cause delays in deliveries, balance withdrawals, orders, and support.
Thank you for your understanding and patience.
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Support staff is currently off on weekends. Rini is working now to respond to your DMs and
@s
. We appreciate your patience!
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How long does it take to hear back from our Tracking team?
During the busy holiday season, there can be added delays. If you've requested tracking or reported a gift lost, please allow at least 1 week before contact Support to investigate.
We appreciate your patience! 💕
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✨We're currently working on a known issue that is interfering with our Discord integration!
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Ope!
Looks like google was having an outage with their certificates, and you may have notice a false SSL warning if you are still using our old domain. (Should be fixed now. Clear cache as needed.)
Please be sure to use to access Throne! 🙂
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Just a reminder: our team was out yesterday for the U.S. Memorial Day holiday.
We appreciate your patience as we catch up with support tickets from the weekend.
We do have a larger queue than normal, so it may take up to 48 hours to receive a reply.
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@StasiaRoze
We will investigate this immediately. Thank you for bringing this to our attention.
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@BeccaBeckery
@official_throne
@wrenandglory
Hey there! Our partner store team is having a look at this. We have millions of partner store products and try to vet every one but some slip through. We will review this one now. I'll DM you!
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@MintzeyMoon
@official_throne
Can you please create a Return Request for this? Sometimes merchants send out the wrong items. We are definitely happy to help you get this sorted out!
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Holiday mode is full swing!
Unfortunately this does mean increase requests and some added delays -- not just for Throne but with the merchants & stores we order from.
We appreciate your patience, and know we are working as quickly as we can to get you info on your orders! 🎁
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@TrizzeLol
@official_throne
Good question! We like to stay transparent regarding how our platform works and we facilitate transactions via the commission we charge stores, so creators and fans don't lose out!
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We fixed a bug which incorrectly said people's balances were too low despite being above the withdrawal limit.
If you had issues withdrawing funds, please try again!
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Big news!
No more wondering if we can or can't order from a merchant. All stores are vetted first, and if they're not approved yet, you can get the funds to order the gift yourself!
It's a win-win!
Read more:
Introducing: Throne Payouts! ✨
We're super excited to take the next step towards creator privacy by updating our ordering system
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Thank you all for your patience as we get through your tickets! Just a reminder that it may take 24-48 hours for a reply depending on the volume of tickets we receive.
Also please do not create multiple tickets for the same issue, as this can add further delays in the queue. 💜
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We're noticing a few more instances where users are having issues adding or editing items from their wish lists. If you are having issues similar to this, could you try our debugging guide so we can gather more information:
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🧵Hello Throne Creators!
We recently had an error where accounts were being shown as properly verified though they still needed to be verified through Stripe!
Our tech team put out a fix over this weekend so what you would need to do at this point is go back to your Stripe 1/2
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@Gamagachi
@official_throne
Hey, we apologize for the confusion! A small number of recipients were incorrectly greeted. We ensured that this cannot happen again. We also just posted a tweet on this from this account.
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@JesseLlum
Our agents will continue to assist you with this if we are already! 💜 Sometimes things take time but we so, so appreciate your patience!
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@RedclawDraws
Hi! Sorry! There's a Google Cloud outage right now. Don't worry -- everything about your account is still there and secure. We're just waiting for Google/Firebase to get their service back online.
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🤔 Did you know...
We have a vast and ever growing FAQ! 🙌
If your answer isn't there, feel free to create a ticket for gift and account-specific issues, or message us here for all general Throne questions! ✨
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Hi everyone! Quick note: Support tickets are handled in the order received. Sending multiple messages about an issue resets your place in the queue to the most recent message sent. Please be patient—we'll address your original ticket as soon as possible. Thanks for understanding!
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📢 Just your periodic reminder that if you have account or gift-specific issues, please create a ticket for these items.
You can create tickets by:
✨ Going to your Orders page and clicking "Help" on the gift
✨ or going to
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@botwsequel
@official_throne
We managed to lower the payout threshold to $30. The reason we have a threshold in the first place are restrictions and additional fees from payment processors which we want to avoid as much as possible - otherwise we'd have to charge for payouts.
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Good time zone, Creators!
If you've been having issues with the help button then I have good news!
It's now working!
Please go ahead and try to use it again if you need support!
(We made sure we gave extra head pats to the Devs for this!)
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@NutCaseNekomata
@kozuguru
We have an investigation going into Kozuguru currently, and during this time, we have deactivated their stores from our Gift Store dashboard.
If you're looking for an alternative, might we suggest our new partner
@SolarisJapan
? <3
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@OwletinSoT
Hi! Thank you for the feedback 💜, sorry about that 🙁 ! We have forwarded this to our marketing team and we will not be using terms like "re:" in email titles again! 😊
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Of course, this isn't possible for a crowdfunded item, as many people participate in paying for it. Therefore we already include taxes, shipping, and our fee in the price of crowdfunded items you can see on your wishlists. 2/2
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Good news!
Our devs should have a fix to the issue with the lost & return buttons by the end of this weekend!
Thanks for the head pats for the team! 💜
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@bajiru_EN
Hi! Can you please send in a ticket? We can absolutely get this fixed for you. Use the chat box on the bottom right!
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@onlyems23
@official_throne
Hi! Just wanted to let you know that we're investigating this. Shipping shouldn't take that long, nor should there be that kind of import fee for our partner stores. We want to make sure this does not happen again.
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@YukimeVT
@official_throne
We are investigating why it says your account is no longer available. If you submit a ticket, please DM it in our current DM thread so that we can escalate this to our Support Manager.
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@itsmcqueeb
@official_throne
Hey McQueeb! Happy to explain this: In order to load creator dashboards as fast as possible, local networks sometimes cache server responses. This is supposed to happen on a per-creator basis but it seems like a local content delivery network (CDN) has incorrectly stored 1/
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@nekaishi
@official_throne
Hi! We're actually working on a feature like this 👀 !
Our devs will add you to a list of creators who will test this out, soon! 😉💜🥳
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