StubHub Support
@TeamStubHub
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Following
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Customer support team helping music, sports, and theater fans on the world's leading ticket marketplace. Online daily 9:00 AM - 11:00 PM ET.
Salt Lake City, UT
Joined October 2013
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@caseytheband
Hey there! We had our team review this since we restrict the resale of charity events on site. The show and its listings have been removed!
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Feel free to send us a DM with your email & zip for assistance with your order! We're here to help 8am - 11pm Eastern, 7 days a week. 😁
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@Selenaisqueen92
Here's one you may be interested in:
I have one on Thursday the 16th at StubHub in Times Square! 7-9pm 🤑🤑🤑🤑🤑🤑🤑
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We've received confirmation that all remaining dates for Kanye's tour have been cancelled. All buyers will be receiving full refunds.
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@scottmelker
Hi Scott! We're very sorry to hear about the issue with your order. We'd be happy to look into this if you send us a DM with the email address, phone number, and order number on your account.
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@DWorthamJr
We will be canceling and refunding all orders for the BYU-LSU game. You should receive an email update on that shortly!
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As soon as we have confirmation from venues/box offices RE: Saint Pablo tour, we will reach out to all buyers automatically. Stand by!
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@lostintay
Hi! We're very sorry to hear about your experience. If you send us a DM with the email address, phone number, and order number on your account, we will be happy to look into this for you.
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@bridgetgoirish
No need to worry there! This is definitely something we're looking into and we can assure you that the buyers who purchased their tickets on StubHub will get into that game!
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We are aware of the news regarding the upcoming cancelled Taylor Swift shows in Austria. All StubHub ticket holders will be notified via email, immediately. We will immediately provide StubHub ticket buyers with a 120% voucher toward another purchase, in line with our event
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@brauerjared11
Unfortunately, we don't have the power to make any changes to event line ups since we are a Secondary Marketplace. We're very sorry about that!
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@aimeesucksx
We are strong believers in loving 1D at all ages and all levels of sober or drunk. 1D love all the time.
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Delivery filters are here! Now, you can sort by your preferred delivery method. Take a look! 😁
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FYI Janet Jackson fans! Bear with us while we work towards a resolution for her postponed shows. We'll be reaching out to all buyers soon.
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@bunandquiff
Can't tweet that exactly, but we can get on board with
#NoControlSongOfTheSummer
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@WTT_Updates
Never the experience we want for our fans! We're working with anyone who had issues but everyone is always covered: .
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@EltonCastee
Keep checking back- we're sure the fan selling them will change their price as the game gets closer! Get to a charger soon! 📱
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Good news Kanye fans - Last night's show has been considered cancelled & refunds are on the way! Emails will be going out shortly.
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@frncissdominc
That is so great to hear!! Thank you for the kind words and have an amazing time!!! :)
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@helloimbaepsae
Hello! Since StubHub is a marketplace where Fans go to sell and buy tickets, we uphold all of our sellers to ensure they are delivering nothing but the best tickets to our Fans! Every purchase is covered by our FanProtect Guarantee!
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We’re here to answer your questions about events impacted by the coronavirus. Visit our Help Center for information about refunds and a running list of canceled or postponed events:
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@Szold
Hey there, Charlie. We are so sorry for the terrible experience. We can definitely take a second look at the order for you. Can you please DM us your email address and zip or postal code? Thank you!
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@collegebasic
With our
#FanProtect
Guarantee you'll have nary an issue! See what I did there?
http://t.co/UvagaP7urz
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@PGATOURKevin
Hey! Sorry to hear about the trouble! You are always covered under our FanProtect Guarantee and we would be more than happy to take a closer look at your order. Please send us a DM with the email address and postal/zip code on file with your account.
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@clubbchris
We're totally on it! We are getting this looked at right now, as we do not allow tickets for a charity event to be listed. Thanks so much!
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Seat filters are now LIVE! You can filter by aisle, ADA seating, parking pass, & obstructed view. Check it out! 😎
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Apologies to our fans experiencing trouble on our site today. Our tech team is aware and working to resolve these issues ASAP!
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@DWTourUpdates
We don't typically allow M&G or VIP to be listed since they typically require the original purchaser's ID to access the perks
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@Marlins_Man
Hi! We wanted to let you know that if the MLB season ends up being canceled, we would follow suit & reverse all transactions on our platform. We would encourage sellers to seek a refund from their primary point of purchase & buyers to attend a game once things are sorted out.
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@sarcraicstic
It's not fair that we're at work & missed this moment where we were the closest to Louis saying our name we will ever be.
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@goryandglore
So sorry for the issues! We truly never want this to happen and cover you if it does. So, let's see how we can help! DM us your email address and zip/postal code on StubHub so we can.
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@kindaell
It sure is! We stand by every ticket sold on our site 100% with our FanProtect Guarantee! No need to worry. We've got your back!
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@CedricAPhillips
Hey! So sorry for the trouble, Cedric! We are more than happy to help and review this over. Please DM us your email and zip so we can. Thanks!
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@bryanalvarez
Anytime, Bryan! We love our fans and we always want to make sure we're here to offer our help to those who might need it. 😎
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@bridgetgoirish
Great question. They would be held responsible for the cost of the replacement tickets and the amount they were paid for the initial sale would be recouped.
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@HCJustinn
Sorry to hear of the cancelled order! We don't allow a seller to cancel a sale if they want to go as any dropped sell will result in a penalty charge. That said, we'd love a chance to make it right for you. Please, DM us the order number, email, and postal code on your account.
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@Mirrors90210
Hi! We are monitoring this and every other event that might be affected due to COVID-19. We have a team looking into this currently and we will send out some communication on this ASAP. If you purchased tickets through us, you should receive an email with more info shortly.
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@hudsonwisler
Definitely NOT nice. We are so sorry for the troubles and we take those issues very seriously. Can you please DM us your email address and zip or postal code so we can help out? Thank you!
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@ToddJClausen
Hi! We will not allow any tickets to be re-sold on our marketplace for Monday's game as tickets were provided for free
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With further consideration, StubHub has decided to not allow listings for the Cowboys/Texans game and will donate 100% of the profits.
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UPDATE: The "Help Me Price" tool is back up & running! Thanks for your patience! 👍🏽
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@iRacingMyers
We are so sorry for any confusion, Steve! We are aware that Google may route fans to a phone number that is NOT ours. We are working with SEO to resolve this issue. We would never ask our fans to purchase a gift card, under any circumstance. DMs are open if need some assistance.
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Apologies to our fans affected by the current site outages. Our tech team is aware and working to resolve this ASAP.
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@herrmanndigital
Wait for us to send you an email! We are working to create a seamless process for our fans. We will be sure to notify you of the actionable next steps as soon as we can! We appreciate your patience and cooperation.
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@petra_djuric
Sorry for any trouble getting your tickets, Petra! We'd love to take a look and see why. Will you DM us your email & zip?
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@McJenna
Our apologies for any frustration. If you need any assistance with a specific order, please send us a DM with the email address and zip/postal code associated with your account so we can take a look at what's going on.
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@sdkoca
We can look into it and try and get you a little more info on that. Can you please DM us your email address & zip/postal code?
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@Reynolds_Gage_
Hi there! Such a bummer about the show tonight! If the concert is canceled and the primary is refunding their tickets, we will do the same. You should see an email from us very soon with the confirmation. You can always DM us if we can help with anything. 👍🏼
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@bcnarrry
Wow. We are going to take a walk & have some words with the person responsible for this paragraph. 😡 It's been two whole months!
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@sam95367360
Hey there! We just came across this and will be more than happy to help you out! Please send us a DM with your email address & zip/postal code so that we can pull up your account. Thanks!
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@madmarsh1
@sukhindersingh
We are truly sorry for the frustrations with this. If there is anything we can review for you, please send us the email address and zip/postal code on the account. Thank you.
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We are unable to provide refunds for Kanye's show last night at this time. We will email all buyers with any updates as we have them.
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@madmarsh1
@sukhindersingh
We would be happy to review the order for you to see if there's anything we can do to help. Please send us a DM with the email address and zip/postal code on the account and we will look into this for you.
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@idkusuk
Hey, Ally! No need to worry, we are reliable! We're always happy to help and have tons of things in place to ensure you're going to your event. Issues are rare but if you had any, you're covered 100% by our FanProtect Guarantee: if you have any.
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@hkbutera
Hey! No need to worry! We guarantee all tickets on our site under the FanProtect Guarantee! In the very rare case, the tickets don't work at the time of the event. We will find you comparable replacements or your money back! Read more about it here!
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@ItzLiveee
Hello, we're so sorry to hear that there was an issue with your tickets. If you send us a DM with the order number along with the email address and phone number on your account, we can certainly take a closer look.
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@Miles_Teller
Extremely sorry for the issues. We take these issues very seriously & would be happy to help! Can you please DM us email/zip?
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Due to a system update, some StubHub users were sent an email or text notification saying that your account has been updated. If you received this message, please rest assured that your account is safe & your information hasn't been changed. There is no action you need to take.
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We are aware several users are encountering site errors. We're actively working to resolve the issue! Apologies for any inconvenience.
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@JohnAdamsBeard
Refunds are processing and will take 3-5 business days to arrive back to your purchasing method.
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@krlstenmckenzie
Oh no! We're so sorry to hear of this! Please, have her DM us. We'd love a chance to look into this for her.
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@1DTicketHelp
Totally do! We guarantee your order 100% with our FanProtect Guarantee: . Issues are rare but we got you if there is!
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@shanamarie_d
Our global events teams are working diligently to ensure that events are updated as quickly as possible. As there are a large number of events transitioning to that all at once, it's taking them a bit longer to get those emails out. We will send you an email as quickly as we can!
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@Jayo7133
Couldn't agree more, Jayo! You are indeed a ticket mastermind. Thanks for spreading the word! 😎
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