We provide a diverse range of communication services to residential users, small and medium enterprises (SMEs), government and large corporate enterprises
We did it again! TPG have been ranked
#1
for average NBN download and upload speeds in the ACCC's Measuring Broadband Australia November report.
Get the full report here, courtesy of
@findercomau
!
Check out our range of NBN plans:
The people have spoken! TPG were rated BEST provider for NBN Customer Satisfaction by CHOICE.
Read more about the results
Check out our winning NBN plans here!
TPG has been ranked
#1
for average NBN download speeds for the 5th time, making us the leaders in the ACCC Measuring Broadband Australia report...again!
Check out our amazing range of NBN plans here
@DillPickleFan
In this instance, the ad supplier was Google. We’ve now blocked this specific website in our Google ad platform so our ads should no longer be displayed there. (2/2) -Ed
Moving home can be a stressful time, but moving your TPG Internet & Phone doesn't have to be!
Contact our Moving Home team on 1300 865 124 and let us do the rest.
We're THRILLED to have just been awarded 'Best-Value Mobile Plan – High Usage' at
@moneymagaus
annual Best of the Best awards!
Check out our amazing mobile plans
Read more about the award
'TPG is still king of NBN speed report'—ZDNet
Thrilled to announce we have again been rated
#1
for NBN Average Download Speed by the ACCC's Measuring Broadband Australia Report for May 2019!
Read more about our amazing NBN product:
Yet another amazing result!
For the 3rd time TPG has been ranked
#1
for average NBN download speeds. Yes, we are the leaders in February's ACCC Measuring Broadband Australia report!
Get the full report here
@Msanefps1
Hi
@Msanefps1
, thanks for reaching out. We'd like to check your service order for us to provide information on when it will be installed if available.
Please DM us your TPG username or customer ID number. 😊 -Basil
The strength and overall reliability of your WiFi connection at home can depend on many factors–some you may not even realise!
Check out our list of easy-to-follow tips courtesy of our TPG Community!
@Aushiker
Thank you for the feedback and for letting us know,. TPG does not specifically target this website to advertise our services. We work with third party online advertising suppliers to serve our ads on various networks
This has been reported to our management.
@m_wawrzycki
2/2 Our Network Engineers have immediately jumped-in and resolved the unplanned outage.
Customers should see services progressively restored. In the meantime, you may check this community article for updates: . -Ed
@danialgowans
Please avoid posting your account/personal details on a public thread as it may compromise your account security and your personal info. We've sent you a secured account verification form, please enter your details there so we can access your service.
@dejapanda
Hi Matthew, thanks for reaching out! No reported issues as of yet. Any chance you can DM us with your Customer ID or username so we can check your service? -Ahra
@CarlsCarla
Hi Carla, We truly appreciate for taking the time in providing us your feedback. We are very pleased to know that you are happy with the service that TPG is providing you. Please feel free to message us if you need assistance. -Julien
@DIS_Shareholder
Hi,
We're aware of an issue that may be causing timeouts or errors when attempting to browse. Engineers are currently investigating the cause and working to restore services asap. -Jhoey
Depending on where you live, we offer a range of available products to help get your home connected.
Check out to compare some of our most popular plans and learn more about the individual technologies we use to get you connected!
@leaanthonycymru
Thank you for sharing your experience, Lea! We truly appreciate it! Feel free to reach out should you need any assistance. Cheers! 😀 -Ed
@TinaMarie_80s
Hi Tina, thanks for letting us know.
TPG does not specifically target this website to advertise our services. We work with third party online advertising suppliers to serve our ads on various network.
Nonetheless, this has been reported to our management. -Riezl
@crackerofacoote
Hi Bandi, shoot us a DM with your complete address and let's check if we can offer you a different broadband technology at your location. Thanks!
@k4ycee
Hi
@k4ycee
,
I'm sorry to hear that you're still unable to get a working service. Allow me to check your account so we can fully understand what's going and how we can get your services up and running as soon as possible. (1/2) -Will
@Jameel2k
We're sorry to know that you're having issues with the speed and we'd like to help get to the bottom of this, Jameel. Can you DM us your TPG customer ID, username and complete address so we can pull up the account? -Riezl
@FionaOLoughlin_
Hi Fiona, I'd be happy to assess this further. If you send us through a PM with your new address, I'll take a closer look for you. 😊 -J
@David_J_Harley
1/2 If you have NBN FTTC, the connection may drop everytime the pit is flooded by water. I can also recommend to have a read on one of the community posts from one of our customers that also experience the same. Here, -Geli
@EternalYawn
Sorry to hear you feel that way, Scott. We'd like to check your connection, are you able to DM us your username so we can carry on? Thanks! -Ed
@wythme_
Thanks for raising this to our attention,
@wythme
. We'd like to look into your account for better understanding of the situation.
Please send us a DM with your TPG username or customer ID number to assist you accordingly. -Basil
@livbev
Hi Liv, thank you for sending your account details via DM. I have raised your complaint to our Engineering team, one of our senior engineers will contact you today, Wednesday 12/February/2020 before 9PM AEDT using the mobile number on file for further assistance. -Mc
@MusicComposer1
Hi Paul, our sincerest apologies for the inconvenience this service disruption is causing you and your work. Our Engineering team is working closely with Telstra and they will contact you directly via phone call or SMS for any pertinent updates. -Mc
@kif_inti_mary
Thanks for reaching out to us, Mary. As of 9:29PM AEST, our Engineers have restored all mailboxes. However, backlog of mail will be delivered over the next few hours. -Will
@catonabicycle
Hi Yvonne! We're glad to inform you that the utility cover has now been taken care of and it's been replaced with a new one. Again, many thanks for raising this with us. Cheers! -Ahra
@philliphartin
Hi Phillip, thanks for taking the time to share your feedback with us!
We are so happy to hear that you're enjoying your TPG service. 🙂
Please don't hesitate to contact us here on our Twitter page if you ever need any assistance. -Mae
@mfsampson
Thanks for the update, Mike, we're happy to know that the connection has resumed. At the moment, the outage is still not yet tagged as completed, it may be because the technicians are still finishing up on the job but everything should be OK by now. -Mel
@bunny_09
Hi
@bunny_09
,
Our apologies for the inconvenience caused by the ongoing issue.
This matter has been further raised with our Engineering team for further investigation. Updates will be provided within the next 24 hours. -Mae
@dadainalada
Hi,
We're aware of the connection issue that may be causing timeouts or errors when attempting to browse. Engineers are currently investigating the cause and working to restore services asap. -Jhoey
@stevenpam
Hi Steven, TPG does not specifically target this website to advertise our services.Nonetheless, this has been reported and we have now blocked the website. -Charm
@xChi_Au
Hi Zoe, apologies for the ongoing speed issue with your service.
Our team of engineers is working on this issue at priority and we've chased update today with them.
I request you to kindly hold on with us while we are working towards the resolution of this concern. -Thea
@DooshBagzz
Hey
@DooshBagzz
,
We apologise for the inconvenience.
We'd like to further investigate. Please DM us with your TPG account details so we could check? -Mae
@RandmzYT
Hi
@RandmzYT
,
Not everyone is getting the same result of ping reason why we'd like to further investigate. May you please DM us with your TPG account details so we could better check? -Mae
@ol_destro
@Speedtest
Good morning, [nM] Destro. Thanks for raising this with us. We'd like to look into it to understand the situation. Please DM us your TPG username or CID number. -Basil
@SuePep52
Hi,
We're aware of an issue that may be causing timeouts or errors when attempting to browse. Engineers are currently investigating the cause and working to restore services asap. -Jhoey
@SJMcCambridge
Thanks for raising this to our attention, Shaun. Not the type of feedback we want to read from our customers. We'd like to have a better understanding of the situation and see what we can do to resolve this as soon as possible. Please DM us your TPG username/customer ID. -Basil
@boxcar909
TPG does not specifically target this website to advertise our services. We work with third party online advertising suppliers to serve our ads on various networks which this website is a part of. We will look in to this and make sure to block the website. -Charm
@spud01au
Hi Cathy. One of our Engineers tried to contact you earlier today but no avail. Our Contact Centre is currently receiving a high volume of calls, we'll chase this with our Team and request to contact , make sure to keep your mobile available. -Shane
@SanjayxSydney
We understand how you feel regarding this matter, Sanjay. We are really experiencing high call volumes, these days and I'm sorry for the long wait in the queue. Please provide us your account details via DM so that we can arrange a call for you. -Julien
@HammadZaidi7
Thanks for reaching out and our sincerest apologies for the inconvenience. We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services. [1/3] -Riezl
@Bay49Wanderers
The service varies depending on the area since there would normally be maintenance work. The community article below may help in identifying if there are issues on a certain area.
Kind regards, -Joseph D
@kaffando
Our service status page does not show any issue in the Melbourne area,
@kaffando
. Can you DM us your customer ID so we investigate what is causing your internet issue? -Mel
@localfunnyman
Thanks for sending your account details via DM, Zack. Your case is now being handled and monitored by our Engineering team, I've requested for a call back from one of our Engineers to further discuss the status of your fault restoration. -Mc
@abhiramsampath
Hi Abhiram, we are aware of the ongoing issue at your location and our network engineers are currently working on a resolution. We don't have an estimated time of restoration (ETR) yet. -Mc
@IainBrewSydney
Thanks for reaching out! Having had a look, your parents' connection is affected by an unplanned outage. You can confirm this at
Recent update from NBN Co suggests that tech is already on-site and restoration is underway. -Charm
@wolftickler2000
Thank you for letting us know, Rudy.
TPG does not specifically target this website to advertise our services. We work with third party online advertising suppliers to serve our ads on various networks. -Mel
@BG_Technology_
Thanks for the info. We'd like to have this check further, can you please DM your TPG account details. And if possible tto have a screenshot of the Ping and Traceroute tests using Quad9. Thank you. -J
@noneuclideangrl
Thanks for sending us additional information, Eleanor. At the moment this is our online reset-password procedure, but we will raise this to our Software Developer for the improvement of our service in the future. Please contact us should you require further assistance. -Shane
@iammrdom
Enjoy your complementary speed boost. Don't hesitate to reach out should you need any help with your service in the future. Have a great weekend ahead! -Mc
@GR_ComputRepair
We understand the importance of getting your NBN service working however as you are aware, we rely on NBN Co in your area to provide a service. Our Engineering Team has escalated this matter to NBN Co with an utmost priority. We apologise for the inconvenience caused, Gary -Ahra
@mattebb
Hi! We're aware of the connection issue that may be causing timeouts or errors when attempting to browse. Engineers are currently investigating the cause and working to restore services asap. -Ahra
@JerrryGrey
It's not our intention to cause any inconvenience to you
@JerrryGrey
our apologies if this has been the case. If you can DM us your customer ID or mobile number we'll then be able to understand what has happened and address your concern properly. -Mel
@sambonz
Hi there, if your service is a TPG FTTB one then the problem you're having is due to the current reported outage but if you're on an NBN service please DM us your customer ID so we can check what's going on with your service. -Mel