TPG
@TPG_Telecom
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Media
23
Statuses
31,482
We provide a diverse range of communication services to residential users, small and medium enterprises (SMEs), government and large corporate enterprises
Sydney, AUS
Joined December 2010
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Last Seen Profiles
We did it again! TPG have been ranked
#1
for average NBN download and upload speeds in the ACCC's Measuring Broadband Australia November report.
Get the full report here, courtesy of
@findercomau
!
Check out our range of NBN plans:
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The people have spoken! TPG were rated BEST provider for NBN Customer Satisfaction by CHOICE.
Read more about the results
Check out our winning NBN plans here!
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TPG has been ranked
#1
for average NBN download speeds for the 5th time, making us the leaders in the ACCC Measuring Broadband Australia report...again!
Check out our amazing range of NBN plans here
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8
@slpng_giants_oz
website to our advertising blacklist now so our ads should no longer be displayed there. [3] -Ann
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Yesterday, together with the
@CityOfAdelaide
, we launched Adelaide’s Ten Gigabit City. Read the media release here
#tengigabit
#Adelaide10Gb
#smartcity
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@DillPickleFan
In this instance, the ad supplier was Google. We’ve now blocked this specific website in our Google ad platform so our ads should no longer be displayed there. (2/2) -Ed
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Moving home can be a stressful time, but moving your TPG Internet & Phone doesn't have to be!
Contact our Moving Home team on 1300 865 124 and let us do the rest.
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We're THRILLED to have just been awarded 'Best-Value Mobile Plan – High Usage' at
@moneymagaus
annual Best of the Best awards!
Check out our amazing mobile plans
Read more about the award
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'TPG is still king of NBN speed report'—ZDNet
Thrilled to announce we have again been rated
#1
for NBN Average Download Speed by the ACCC's Measuring Broadband Australia Report for May 2019!
Read more about our amazing NBN product:
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Special mention on
@sunriseon7
this morning!
#TPG
ranks above average in
@choiceaustralia
's nation-wide satisfaction survey.
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Yet another amazing result!
For the 3rd time TPG has been ranked
#1
for average NBN download speeds. Yes, we are the leaders in February's ACCC Measuring Broadband Australia report!
Get the full report here
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We've topped the
@choiceaustralia
list when it comes to "Value for Money"!
#TPG
Telstra ranked lowest when it comes to value for money in our latest internet satisfaction survey:
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@Msanefps1
Hi
@Msanefps1
, thanks for reaching out. We'd like to check your service order for us to provide information on when it will be installed if available.
Please DM us your TPG username or customer ID number. 😊 -Basil
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We know people want updates about their NBN installation, so we've developed a tool to provide you with updates!
→
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The strength and overall reliability of your WiFi connection at home can depend on many factors–some you may not even realise!
Check out our list of easy-to-follow tips courtesy of our TPG Community!
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@m_wawrzycki
1/2 Thanks for reaching out and our sincerest apologies for the inconvenience. -Ed
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@Aushiker
Thank you for the feedback and for letting us know,. TPG does not specifically target this website to advertise our services. We work with third party online advertising suppliers to serve our ads on various networks
This has been reported to our management.
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@Ryandally08
We're glad to hear you're getting that amount of speed, Ryan! Feel free to inform us should you need any assistance. Cheers! -Ed
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@Deceptipabz
We've got your PM over on Messenger, Mark. We'll give you a hand getting your service working over there.
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@m_wawrzycki
2/2 Our Network Engineers have immediately jumped-in and resolved the unplanned outage.
Customers should see services progressively restored. In the meantime, you may check this community article for updates: . -Ed
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@nicoleb1969
@sheepskinzz
@AbbyMankelow
@Darth_Rhino
@trentdimo
Thanks for reaching out to us,
We are aware of the technical difficulties related to browsing. Our Network Engineers has been notified and already doing an investigation regarding the concern. -Jhoey
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@heyimbee
Hi. We would like to look into this. Please DM us your username so we can look into your account.
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@danialgowans
Please avoid posting your account/personal details on a public thread as it may compromise your account security and your personal info. We've sent you a secured account verification form, please enter your details there so we can access your service.
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@dejapanda
Hi Matthew, thanks for reaching out! No reported issues as of yet. Any chance you can DM us with your Customer ID or username so we can check your service? -Ahra
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@CarlsCarla
Hi Carla, We truly appreciate for taking the time in providing us your feedback. We are very pleased to know that you are happy with the service that TPG is providing you. Please feel free to message us if you need assistance. -Julien
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@razu_grg
We apologise if you feel that way, Raju. Let us know if there is anything we can assist you with. -Shane
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@danialgowans
Hi Danial, let's help you get back online! Please send us your account details securely via DM and we'll go from there.
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@VirajLeanage
Hi Viraj. We are aware of an issue and we are working on restoration as soon as possible. -Shane
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@DIS_Shareholder
Hi,
We're aware of an issue that may be causing timeouts or errors when attempting to browse. Engineers are currently investigating the cause and working to restore services asap. -Jhoey
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0
3
@TiffanyTrades
Thanks for the feedback Tiffany, if ever you need help, feel free to reach out. Thanks. -Jhoey
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Depending on where you live, we offer a range of available products to help get your home connected.
Check out to compare some of our most popular plans and learn more about the individual technologies we use to get you connected!
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@leaanthonycymru
Thank you for sharing your experience, Lea! We truly appreciate it! Feel free to reach out should you need any assistance. Cheers! 😀 -Ed
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@TinaMarie_80s
Hi Tina, thanks for letting us know.
TPG does not specifically target this website to advertise our services. We work with third party online advertising suppliers to serve our ads on various network.
Nonetheless, this has been reported to our management. -Riezl
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@crackerofacoote
Hi Bandi, shoot us a DM with your complete address and let's check if we can offer you a different broadband technology at your location. Thanks!
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@inmypyramid
Hi there, pls DM or email us your username and contact number and we'll look into it ASAP. tpgtwitter
@tpg
.com.au
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@wilbur_learns
Hi Shirley, we're not seeing any outages in the area. Please send us a DM with your customer ID so we can look into this further. -Mel
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@Jameel2k
We're sorry to know that you're having issues with the speed and we'd like to help get to the bottom of this, Jameel. Can you DM us your TPG customer ID, username and complete address so we can pull up the account? -Riezl
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@catonabicycle
Thank you for raising this concern to us! We have since escalated this matter to the relevant department involved. Cheers! -Ahra
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@FionaOLoughlin_
Hi Fiona, I'd be happy to assess this further. If you send us through a PM with your new address, I'll take a closer look for you. 😊 -J
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@David_J_Harley
1/2 If you have NBN FTTC, the connection may drop everytime the pit is flooded by water. I can also recommend to have a read on one of the community posts from one of our customers that also experience the same. Here, -Geli
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@EternalYawn
Sorry to hear you feel that way, Scott. We'd like to check your connection, are you able to DM us your username so we can carry on? Thanks! -Ed
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@livbev
Hi Liv, thank you for sending your account details via DM. I have raised your complaint to our Engineering team, one of our senior engineers will contact you today, Wednesday 12/February/2020 before 9PM AEDT using the mobile number on file for further assistance. -Mc
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@MusicComposer1
Hi Paul, our sincerest apologies for the inconvenience this service disruption is causing you and your work. Our Engineering team is working closely with Telstra and they will contact you directly via phone call or SMS for any pertinent updates. -Mc
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@RomeoDymondz
Glad to hear that's been your impression mate! Feel free to inform us should you require any assistance. Cheers! -Ed
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@CarlsCarla
Check our self help options located here:
Ask, answer and talk about our products! Check out our community page today at
Cheers! 😄 -Julien
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@kaelee
website to our advertising blacklist so our ads should no longer be displayed there. [3] -Ann
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@kif_inti_mary
Thanks for reaching out to us, Mary. As of 9:29PM AEST, our Engineers have restored all mailboxes. However, backlog of mail will be delivered over the next few hours. -Will
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@catonabicycle
Hi Yvonne! We're glad to inform you that the utility cover has now been taken care of and it's been replaced with a new one. Again, many thanks for raising this with us. Cheers! -Ahra
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@philliphartin
Hi Phillip, thanks for taking the time to share your feedback with us!
We are so happy to hear that you're enjoying your TPG service. 🙂
Please don't hesitate to contact us here on our Twitter page if you ever need any assistance. -Mae
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@peterdragojevic
Great! We're glad that you are happy with the service, Peter.
If you need any assistance, please let us know. -Basil
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@mfsampson
Thanks for the update, Mike, we're happy to know that the connection has resumed. At the moment, the outage is still not yet tagged as completed, it may be because the technicians are still finishing up on the job but everything should be OK by now. -Mel
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@DrKarenLonsdale
Thank you for sharing your feedback with us, Dr Karen. If you need any assistance, please let us know.
Stay safe. :) -Basil
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@ktlnbun
We have replied to her tweet and awaiting her account details so we can investigate. -Charm
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@dadainalada
Hi,
We're aware of the connection issue that may be causing timeouts or errors when attempting to browse. Engineers are currently investigating the cause and working to restore services asap. -Jhoey
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@jhaue
Thanks for reaching out to us John, Please DM us your TPG username and best contact number so we can assist. Thanks -Basil
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@hughsend
Hi, we'd like to look into your account. Please DM us your TPG account details. Thanks. -J
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@stevenpam
Hi Steven, TPG does not specifically target this website to advertise our services.Nonetheless, this has been reported and we have now blocked the website. -Charm
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@xChi_Au
Hi Zoe, apologies for the ongoing speed issue with your service.
Our team of engineers is working on this issue at priority and we've chased update today with them.
I request you to kindly hold on with us while we are working towards the resolution of this concern. -Thea
0
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@DooshBagzz
Hey
@DooshBagzz
,
We apologise for the inconvenience.
We'd like to further investigate. Please DM us with your TPG account details so we could check? -Mae
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@slpng_giants_oz
online advertising suppliers to serve our ads on various networks which this website is a part of. We have added this [2] -Ann
0
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@ol_destro
@Speedtest
Good morning, [nM] Destro. Thanks for raising this with us. We'd like to look into it to understand the situation. Please DM us your TPG username or CID number. -Basil
0
0
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@SuePep52
Hi,
We're aware of an issue that may be causing timeouts or errors when attempting to browse. Engineers are currently investigating the cause and working to restore services asap. -Jhoey
0
1
1
@SJMcCambridge
Thanks for raising this to our attention, Shaun. Not the type of feedback we want to read from our customers. We'd like to have a better understanding of the situation and see what we can do to resolve this as soon as possible. Please DM us your TPG username/customer ID. -Basil
2
0
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@boxcar909
TPG does not specifically target this website to advertise our services. We work with third party online advertising suppliers to serve our ads on various networks which this website is a part of. We will look in to this and make sure to block the website. -Charm
0
0
2
Due to unplanned outage. FTTB customers in VIC is impacted. We apologise for any inconvenience. Estimated Restoration 5hours 50mins.
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@spud01au
Hi Cathy. One of our Engineers tried to contact you earlier today but no avail. Our Contact Centre is currently receiving a high volume of calls, we'll chase this with our Team and request to contact , make sure to keep your mobile available. -Shane
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@SanjayxSydney
We understand how you feel regarding this matter, Sanjay. We are really experiencing high call volumes, these days and I'm sorry for the long wait in the queue. Please provide us your account details via DM so that we can arrange a call for you. -Julien
2
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@HammadZaidi7
Thanks for reaching out and our sincerest apologies for the inconvenience. We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services. [1/3] -Riezl
0
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@Bay49Wanderers
The service varies depending on the area since there would normally be maintenance work. The community article below may help in identifying if there are issues on a certain area.
Kind regards, -Joseph D
1
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@localfunnyman
Thanks for sending your account details via DM, Zack. Your case is now being handled and monitored by our Engineering team, I've requested for a call back from one of our Engineers to further discuss the status of your fault restoration. -Mc
0
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@Gemmasparkle
We appreciate you raising this matter with us. This concern has been raised to our security team for investigation. -Charm
0
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@abhiramsampath
Hi Abhiram, we are aware of the ongoing issue at your location and our network engineers are currently working on a resolution. We don't have an estimated time of restoration (ETR) yet. -Mc
0
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@IainBrewSydney
Thanks for reaching out! Having had a look, your parents' connection is affected by an unplanned outage. You can confirm this at
Recent update from NBN Co suggests that tech is already on-site and restoration is underway. -Charm
0
0
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@sfc_jamie
website to our advertising blacklist now so our ads should no longer be displayed there. [3] -Ann
0
0
1
@wolftickler2000
Thank you for letting us know, Rudy.
TPG does not specifically target this website to advertise our services. We work with third party online advertising suppliers to serve our ads on various networks. -Mel
1
0
2
@littlefaline
We appreciate your feedback. That practice isn't standard process & will be looked into. Apologies again for the inconvenience
1
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@MeckeringBoy
Hi, thanks for tweeting your concern. Internet speeds indicated are maximum theoretical speeds only.Actual throu...
2
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@BG_Technology_
Thanks for the info. We'd like to have this check further, can you please DM your TPG account details. And if possible tto have a screenshot of the Ping and Traceroute tests using Quad9. Thank you. -J
1
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@niloy2581
Hi Niloy, please don't hesitate to reach out should you need further assistance. Have a good one! -Ed
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@Taco_Lad
[4] Thank you for letting us know and we will continue to keep a look out where our advertising goes. -EJD
0
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@noneuclideangrl
Thanks for sending us additional information, Eleanor. At the moment this is our online reset-password procedure, but we will raise this to our Software Developer for the improvement of our service in the future. Please contact us should you require further assistance. -Shane
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@iammrdom
Enjoy your complementary speed boost. Don't hesitate to reach out should you need any help with your service in the future. Have a great weekend ahead! -Mc
1
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@GR_ComputRepair
We understand the importance of getting your NBN service working however as you are aware, we rely on NBN Co in your area to provide a service. Our Engineering Team has escalated this matter to NBN Co with an utmost priority. We apologise for the inconvenience caused, Gary -Ahra
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@mattebb
Hi! We're aware of the connection issue that may be causing timeouts or errors when attempting to browse. Engineers are currently investigating the cause and working to restore services asap. -Ahra
2
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@JerrryGrey
It's not our intention to cause any inconvenience to you
@JerrryGrey
our apologies if this has been the case. If you can DM us your customer ID or mobile number we'll then be able to understand what has happened and address your concern properly. -Mel
0
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@swatdafny
You're always welcome, Swathi. It's our pleasure to provide you assistance today. :) -Shane
1
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@sambonz
Hi there, if your service is a TPG FTTB one then the problem you're having is due to the current reported outage but if you're on an NBN service please DM us your customer ID so we can check what's going on with your service. -Mel
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