TfL Taxi & Private Hire
@TfLTPH
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👋 Welcome to our official @TfL feed featuring news for London Taxi & Private Hire. For licensing queries and compliance report forms, head to our website 👇
London, England
Joined March 2012
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Message from a customer to the taxi driver that took her from Paddington to Kings Cross on Sunday 29 October 13:50:
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Remember to give 🚴 cyclists 🚴 room and check to see if there is anything coming before opening your car door.
#VisionZeroLDN
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@JohnMoylan01
Thanks for letting us know. We are going to issue the driver with a formal commendation.
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Remember Mr. Hewett from the C4 Knowledge documentary? He passed on Fri & now has his green badge - congratulations!
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It’s with great sadness we announce that John Joslin, featured in this month’s edition of OnRoute, sadly passed away on 10/9/18. John, 80, had been a taxi driver for nearly 50 years & had some brilliant stories to tell about his days behind the wheel. TPH salutes a true gentleman
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28/06 - Well done to the taxi driver who helped
#TfLCompliance
apprehend a mobile phone thief - the thief was arrested.
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Congratulations to London’s latest cabbie, Ali Shidane, who has just passed the Knowledge without failing a single appearance. Quite an achievement! Find out more about becoming a London taxi driver here:
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We have today made a decision not to grant Uber London Limited a new private hire operator’s licence:
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Praise from a customer:
I had fallen down a step at Canary Wharf and cut my head open. A taxi driver took me to Royal London Hospital for free. He was very kind, he got me a wheelchair and a glass of water. I don't know what I would have done without his help.
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Black cab drivers will be offering a free taxi service to Veterans on Remembrance Sunday
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Congrats to Steve Thomas, ex-Met KoL examiner, who today earned the George Medal after being shot in the line of duty
http://t.co/dfckV1Ka0J
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Customer comment: I wanted to contact you about the excellent service I received from a black cab driver. He picked me and my two boys up from hospital. I talked to him about my boys who have special needs. He was so kind and truly listened. He is a credit to the black cab trade.
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Remember to give 🚴 cyclists 🚴 room and check to see if there is anything coming before opening your car door.
#VisionZeroLDN
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Customer comment: I would like to provide very positive feedback. The driver was exceedingly courteous and pleasant taking me and my dog through very heavy traffic on Friday evening. I think the black cabs are a model to the world of what is great about London.
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@minicab_news
Licensed drivers can continue to work for any of the 2,400 licensed private hire operators in London.
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Customer comment: I inadvertently left my laptop in Paul's cab last night. He made a special journey to drop it off to me today despite not working. This was really above and beyond his duty and I am massively appreciative. I will always take black taxis going forward.
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Positive feedback: "I'm a tour bus driver & last November my bus' GPS broke & I had to re-route because of a low bridge.
A lovely taxi driver helped me to re-route out of London & even drove ahead to check the height of the bridges-he really helped me & wouldn't accept payment"
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The taxi trade is one of London’s most iconic and prestigious professions. It was a pleasure to promote ‘The Knowledge’ at an Army careers event!
#Taxi
#SimplyTheBest
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One of the stars of Channel 4's Knowledge documentary picked up his new LEVC taxi on Thursday.
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From a customer: Cabbie posted my son's lost wallet.People like him make travelling in a black cab a huge pleasure. What a wonderful gesture
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From a customer: I'd love to thank our driver Stuart for very kindly taking a woman I was looking after following a tumble she took on the Strand. An ambulance was called but Stuart said he could get her there quicker for no charge. A true gent and a credit to our wonderful city.
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We're loving the
@londontaxi_pr
Knowledge of London campaign. We spotted this billboard in Waterloo last week. Have you seen one recently? Send us a pic! 📸
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A lovely tweet from a customer who wants to express his gratitude to the taxi driver who refused payment to GOSH this morning
@TfLTPH
pls thank taxi driver who refused payment for journey at 7:10am today to
@GreatOrmondSt
from
@GrangeHotels
St. Paul's
#verytouched
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Thanks from customers: Left my backpack in a taxi to Colindale. When we returned home, backpack was by my front door. That cabbie is a star.
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Remember to give 🚴 cyclists 🚴 room and check to see if there is anything coming before opening your car door.
#VisionZeroLDN
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Last week our Knowledge team scaled four of the highest peaks in South Wales to raise over £3000 for Magical Taxi Tour and four other taxi charities.
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@lilyallen
So sorry to hear that happened to you. We licence taxis in London. Please make a complaint using or DM us
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On Sunday, police seized a private hire vehicle at Heathrow Airport Terminal 3 for driving without insurance.
#TfLCompliance
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Customer comment: Sun 1 Oct about 2am I was mugged of and a black cab kindly took me home (Oxford Circus to Balham) and gave me a ticket to pay when I got my cards back. I've managed to lose that ticket and don't know how to pay him back. I know the amount and time. Was this you?
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Thanks
@MayorofLondon
for your support of the Knowledge 👍🏾We want to show young people that being a taxi driver is one of the most rewarding careers out there - be your own boss, meet thousands of people and be a key part of London's transport system 😎
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Knowledge Manager Katie Chennells and Examiner Kathy Gerald were promoting the Knowledge of London today at the Stratford Job Show.
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@ruth_madeley
Hi Ruth, we are so sorry to hear about your experiences. Please could you DM us with the details so we can investigate?
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The DfT today published a taxi & ph report. Recommendations include capping the number of private hire drivers, reforming cross border hiring and re-defining "plying for hire" and "pre-booked." We urge the government to quickly implement these proposals.
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Congratulations! An incredible achievement for a great cause 💪
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Big thanks to cabbies taking sick kids to Disneyland on 18-20th Sept
http://t.co/FYAXiG3CDD
for the Magical Taxi Tour
http://t.co/tiw8BWVPFN
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Customer: We forgot a bag with a computer and a camera in the taxi. The driver did not stop looking for us until he met us two hours after we had
lost our bag. You can be proud with such amazing taxi drivers!!! The most
marvellous experience in a taxi in my whole life!! THANK YOU
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The first ever Knowledge Cup football tournament for charity was held at the E4 Knowledge school in Chingford today.
Great afternoon. Everton Thomas' team from BKS school beat E4 in the final. Knowledge Manager Katie Chennells and two examiners attended and handed out the cup 🏆
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THINK ⚠️ Safe Speeds
If someone who is walking is hit by a vehicle at 20mph, they are four times less likely to be killed than if they were hit at 30mph.
#VisionZeroLDN
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Customer comment: Our driver was amazing in returning my mobile phone to me. It fell out of my pocket when I left the taxi and the driver around two hours later drove it all the way back to me in Soho. He was so kind in doing this and I am hugely grateful to him. A top gent!!
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❝Thanks to my cabbie for rescuing me when trains to Scotland were cancelled. He checked what flights were late enough for me still to catch & asked me if I'd like him to book. I said yes. On arriving in Edinburgh, he'd checked online the flight arrived & texted "Welcome home!"❞
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Acclaimed actress & writer Maureen Lipman is to direct the world stage premiere of Jack Rosenthal’s The Knowledge at
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🎊Good news story🎊On 23 July, a passenger left their phone in a taxi cab from Euston to Waterloo circa 16:00 & the driver immediately posted it to them via recorded delivery. The passenger would very much like to say thanks, so if you’re the driver please get in touch with us!
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Check out this article from CNN which hails London taxis as the best in the world:
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Transported by Design: Black Cabs win vote for top design icon:
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Customer: We had a really pleasant journey home. My partner left his phone in the back seat of the cab. Our driver was helpful and considerate - he didn't ask for any money to return the phone to us. We were both so impressed by his professionalism, consideration and kindness.
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We’ve started a phased recommencement of KOL appearances at 210-212 Baker Street, with the first appearances taking place on 15 June. Every effort has been made to reduce the risk to staff & candidates, who will be contacted to book their appearances
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@rachiejob
I am sorry to hear about this. We regulate taxis and minicabs. You can complain to us at: or 0343 222 4000
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Hundreds of taxis ready to collect children with life limiting illnesses to take to Disneyland Paris
#MagicalTaxiTour
http://t.co/IwTmaELwmq
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Please take care not to block the new Westminster Bridge Road bicycle lane.
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London Zoo are happy to allow taxi drivers to use their toilet facilities on a trial basis, located in the new reception waiting at the East Service Gate.
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Here's a letter from a grateful customer whose driver returned a forgotten wallet. Oxford Street to Richmond Way on Saturday 9 June at about 6pm. Was this you?
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Customer comment: My husband left his coat in a cab, when we returned to the hotel later that night we discovered the taxi driver had kindly brought the jacket back to the hotel, hoping you see this, we wanted to say many thanks that was so kind of you thank you much appreciated.
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Results from today's
#TfLCompliance
CSAS stop site.
Private hire drivers checked: 48
2 not carrying insurance (insurance verified)
1 reported for smoking
Private hire vehicles checked: 48
Unfits: 3
Advisories: 3
Taxi drivers checked: 5
Taxi vehicles checked: 5
All compliant!
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PHV driver prosecuted by
#TFLCompliance
found guilty of plying for hire & no insurance, given fines of £1845 +7 penalty points (03/07/17)
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@DasherGuidedog
We prosecute licensed drivers who refuse assistance dogs. Please make a formal complaint to us at or 0343 222 4000.
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A veteran shows his respect at the Oosterbeek Commonwealth War Graves Commission Cemetery on a trip to Holland last week organised by
@TaxiCharity
The charity seeks donations and relies on volunteer London licensed taxi drivers to provide their taxis and time for free.
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Customer comment: I would like to thank the driver who helped my friend into and out of his taxi and also waited while I went into the station for a wheelchair. She had fallen down the stairs in the theatre and could not walk. We so appreciated his help and kindness. THANK YOU.
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Join
@ltmuseum
on Saturday 11th March to celebrate the 200th anniversary of the first licensed Hackney Cab service in London, at the premiere of On The Cotton
Black Cab drivers can get a concession ticket by showing their yellow or green badge on the door
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A taxi driver was thanked in today's
@metrouk
#GoodDeedFeed
for waiving his fare for customers at a difficult time for them.
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We are working together with
@CityWestminster
to highlight the dangers of pedicabs.
Don’t be scammed by unlicensed pedicabs, always use licensed forms of transport.
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Thanks to all the taxi drivers who gave free lifts in their
@PoppyCabs
to veterans this Remembrance Sunday. We’d love to see pictures of them: please send hi-res images to OnRoute
@tfl
.gov.uk
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Some great photos of the poppy cabs on Westminster bridge on Sunday!
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We have issued an important notice regarding the licensing decision for Uber London Limited. Read it here:
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Today, a "taxi wash" by
@CabbiesDoKili
is taking place at the Iron Lung parking area from 10am to 5pm >>
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@shaunprend
Hi Shaun, this is the feed for taxi & private hire in London. Your tweet was brought to our attention & we're sorry to hear about this...
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Customer comment: I left my iPhone in the cab and this amazing driver drove back to the hotel 30 min later to hand this back to the manager who in turn gave it back to me. Amazing to have such honest and wonderful people still around in the world. Thank you.
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Private hire vehicles must never stop or wait in taxi ranks or taxi-only charging bays, or the driver could be subject to a Penalty Charge Notice & potentially licensing action. Taxis must not be left unattended on working taxi ranks. More info here:
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We'd like to express our thanks to the taxi marshals for all their efforts this week in helping clear queues of customers & taxis.
We'd also like to thank all taxi and private hire drivers that worked this week to help move customers around London during the LU strike action
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Taxi and private hire would like to wish all of our licensees and followers a happy New Year!
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#TfLCompliance
responded to complaints from the trade regarding taxis parking up on the rank outside London Zoo and preventing other taxis from working. Today, our officers attended and reported all six taxis unattended on the rank. Please keep the ranks moving!
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Weekend: PHV driver caught plying for hire/agreeing to take passengers w/o a booking on Curtain Rd Shoreditch - reported by
#TfLCompliance
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PH driver pulled over by police. Driver doesn't have a license or ID. One presented to police expired in 2014.
http://t.co/ENSLljdZXO
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Remember to give cyclists room and check to see if there is anything coming before opening your car door.
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Taxis and designated wheelchair-accessible private hire vehicles have a legal duty to carry wheelchair 🦽 users in accordance with the Equality Act 2010.
This includes a duty to provide mobility assistance without additional charge.
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Customer comment: I left my phone in Steve’s cab, this contained my cash cards driving license, everything!! After calling the phone Steve reassured me & the next day went out of his way to deliver the phone and saved me all manner of problems. A top man who I can’t thank enough!
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We've brought back the Introductory Talk, it's now compulsory for all candidates who are accepted onto the KOL from 5 January 2017.
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Nigel: In the morning peak, cyclists now make up the majority of vehicles travelling across Blackfriars Bridge.
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15/08/2017: Driver caught at Heathrow stop site by
#TfLCompliance
&
@MPSRTPC
. Reported for tampering with licence discs, given unfit.
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From 8 April 2019, private hire vehicles will no longer be exempt from the congestion charge when driving in central London between Mon-Fri, 07:00 to 18:00. Read more here:
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TfL and Mayor of London to lobby the Government for a statutory definition of plying for hire - read more:
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Congratulations to The London Taxi Benevolent Association for War Disabled for winning best voluntary org at NLA
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Only pedal cycles, rental electric scooters and black taxis can use cycle lanes (to pick-up and drop-off customers).
All other road users including PHVs, motorcycles, other types of scooters and pedicabs, are not permitted to use cycle lanes.
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We have issued an important notice regarding the licensing decision for Uber London Limited. Read it here:
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#TfLcompliance
just reported a private hire driver for plying for hire and picking up unbooked passengers.
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@quisseparabit
We've asked for more information about this - it's unacceptable behaviour for any TfL licensed driver.
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Private hire vehicles must never stop or wait in taxi ranks or taxi-only charging bays, or the driver could be subject to a Penalty Charge Notice & potentially licensing action. Taxis must not be left unattended on working taxi ranks. More info here:
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@thelizcarr
Hi Liz, we're so sorry this happened to you. Would you be able to DM us with any info you have about the incident so we can investigate?
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Please keep the cycle lane on Southwark Bridge Road clear unless you're picking up or dropping off a passenger.
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@alllondonboy
The language used in this video is disturbing and unacceptable . We are trying to establish the identity of the driver and will take appropriate action if we are able to do so.
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Taxis and designated wheelchair-accessible private hire vehicles have a legal duty to carry wheelchair users in accordance with the Equality Act 2010. Learn more about the vital role you play in making London accessible for all:
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Drivers convicted or cautioned for touting under the Criminal Justice and Public Order Act 1994 will have their licence revoked.
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24/11: Private hire driver reported by
#TfLCompliance
for picking up
passengers without a booking.
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St. Thomas Street (Shard/Shangri La Hotel) taxi rank operates a feeder rank system.
Taxis on the three spaces rank must feed to the two space rank opposite the Shard/ Shangri la Hotel.
They are not two separate taxi ranks.
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