StreamElements Support
@StreamElementsS
Followers
10,586
Following
8
Media
65
Statuses
12,581
@StreamElements Support Squad Running into an issue with our tools? Just send us a DM and our amazing Support Team will help you out!
📝Submit Support Ticket ➡️
Joined December 2018
Don't wanna be here?
Send us removal request.
Explore trending content on Musk Viewer
#السعوديه_البحرين
• 168125 Tweets
England
• 159485 Tweets
Bloomberg
• 139709 Tweets
سالم
• 107947 Tweets
Tuchel
• 90070 Tweets
Ronaldo
• 66450 Tweets
Fields
• 64757 Tweets
مانشيني
• 54542 Tweets
Jimmy Carter
• 54000 Tweets
Portugal
• 53949 Tweets
Browns
• 44082 Tweets
Amari Cooper
• 41010 Tweets
Krypto
• 39578 Tweets
Córdoba
• 34771 Tweets
كاس العالم
• 33019 Tweets
المنتخب السعودي
• 30377 Tweets
James Rodríguez
• 26154 Tweets
علي المنتخب
• 26119 Tweets
#GHLímite6
• 26111 Tweets
Tapia
• 25124 Tweets
#TemptationIsland
• 23614 Tweets
#فزعه_الشعب_السعودي
• 23030 Tweets
LISA VSFS PERFORMER
• 20442 Tweets
Russ
• 19273 Tweets
Elsa
• 17950 Tweets
EU TE TRATO MAL
• 16108 Tweets
Durán
• 15631 Tweets
Dávila
• 14212 Tweets
Lucho
• 12021 Tweets
New Chat Alert incoming🚨
We've added a chat alert for Ad Breaks! Now your bot will let your community know that an ad break is incoming, and how long it will last!
Oh, and you can also customize the message to say whatever you want!
Check it out here👇
14
36
244
🔎 We're currently investigating issues with our Dashboard, Alerts and Bot services.
Please keep your eye on this channel for updates.
31
65
242
The team is aware of a payment issue related to HelloFresh campaigns and this is currently being resolved.
An email has gone out to all Creators affected by this issue with updates, so please check your email associated with your StreamElements account.
33
71
211
🔧 We are aware of an issue that is causing disruptions to our Chatbot service.
We apologize for the inconvenience and will follow up as soon as the issue is resolved.
Thanks for your patience while the team works on a solution. 🙏
20
54
194
We are investigating an issue preventing some alerts from working and will keep you updated. Thank you for your patience!
12
20
186
⏲️Timers Update⏲️
Our Chatbot timers just received a great QoL update with the release of two new settings:
- Stream Title
- Stream Category
Using these, you can auto-enable timers when keywords/categories match your current stream title and/or category.
Variety Streamers 🤝
12
32
176
We are aware of an issue causing delays with alerts for some users.
🧑🏭Our team is hard at work fixing it and we will let you know when things are back on track! Thank you for your patience
18
24
166
We are currently investigating the issue users are experiencing with logging into StreamElements and other related issues. We apologize for the inconvenience and will follow up as soon as the issue is resolved.
18
31
147
🔧⚙️On June 15th at 5:30am PDT, we will be performing scheduled maintenance for up to 2 hours to help reduce delays in alerts appearing on-screen.
During this time, alerts will not pop up and Activity Feed will not update.
📖 Read more HERE:
11
68
127
@MUSICMOUSE7
@TheyCallMeDSP
Hello,
Your report will be forwarded to our team for review.
Kind regards,
Roman
29
3
119
📢 PSA - Twitch users who change their password need to go to and reconnect their Twitch account to ensure functionality
2
34
108
🔧 We are aware of an issue that is causing disruptions to our Chatbot service.
We apologize for the inconvenience and will follow up as soon as the issue is resolved.
Thanks for your patience while the team works on a solution. 🙏
15
33
108
🔧 Our Dev Team is aware of some users experiencing issues with our chatbot.
No worries, our team is already working on it & everything should be back up & running soon.
Thanks for your patience as our team fixes this issue🙏
18
15
98
SELive plugin for OBS Studio build 22.2.23.795 that fixes a compatibility issue with OBS Studio 27.2.x is available for download & automatic update on Windows.
If you're still experiencing missing docs, go to Settings -> Stream, disconnect your streaming account & then reconnect
4
37
94
🛠️ The issue affecting the our Chatbot service has now been mitigated.
If you are still experiencing issues, please try Parting and Joining the Bot to your channel.
We will keep monitoring the situation closely in the next few hours. 🙏
10
24
89
STARTING NOW 🔧⚙️
We are performing maintenance on our alerts system for up to 2 hours as we look to reduce delays in alerts appearing on-screen.
Reminder: During this period alerts will not appear on-screen and Activity Feed will not update.
3
19
85
Construction complete!
Our Alerts maintenance has concluded, and alerts, overlays and your activity feed should operate within normal parameters shortly.
Thanks for your patience! 🙏
If you are still experiencing complications with your stream, please contact
@StreamElementsS
.
5
21
81
🔧 We are aware of a current issue with some users experiencing duplicate responses / timer messages from our chatbot.
The team is deploying a fix for this, which should be resolved within the next 24 hours.
Thank you for your patience while the team completes this solution. 🙏
25
27
82
⚒️The issue affecting our Dashboard, Alerts and Bot has now been fixed.
We will keep monitoring the situation closely in the next few hours.
3
15
79
🔎 We are currently investigating an issue with our chat bot. We apologize for the inconvenience and will follow up as soon as the issue is resolved.
3
14
77
We are aware of an issue affecting some users tools like our chatbot and alerts.
Our team is on this and fixing the issues! Commands and alerts are already better. Once the issue is fully fixed, we'll drop an update here and on our status page.
Thanks for your patience! 🙏
16
19
79
We added a Counter menu to our dashboard!
Easily find a place to manage all of your deaths on Fortnite or wins in CS2, all with a single command!
-Overview of all your counters
-Add or delete a counter
-Reset counters
& more!
Learn More👇
5
10
77
We are currently looking into issues impacting our service. We will keep you updated.
13
21
76
Hey Folks 👋
If you're a current user of our tipping platform, you'll need to do the following to take advantage of these reduced fees👍
▶️Log into your dashboard
▶️Head to Revenue > Tipping
▶️Select PayPal 'NEW' & connect your PayPal
🪄 Voila! Enjoy those lower fees!
We worked with PayPal to lower fees on tips below $10.
Why? Because we love you.
👉
4
28
168
11
18
76
Hey yall 👋
If you aren’t seeing the multi-chat dock after installing SE Live, do this:
In the OBS toolbar, under StreamElements > SE Live Docks. You will see the ‘Multi-chat’ dock
If you don't see it, try logging out of SE Live and logging back in again 👍
Do I spy multiple platform chats in one place 👀
Install the latest version of SE Live and you can too 😎
👉
88
98
697
19
10
73
Hey Folks,
We just dropped a full update on the issues affecting stability across a few of our tools and services over on our Discord known-issues channel.
Read the update:
Apologies & thank y’all for your patience as the team works on these fixes.🙏
10
22
70
🔧Hey folks, apologies for the chatbot interruption.
Our Dev Team resolved the issue and all should be back to normal.
If you still experience any issue, try parting & joining the bot 🤖
Thanks for your patience 🙏
8
17
67
🔧 If you've spotted a blue maintenance notification in your OBS/SELive scenes, please refresh your browser source caches and the banner should be removed.
To refresh your browser: click the source -> go to properties -> refresh cache
We apologize for any inconvenience
2
22
66
🔧We understand some Twitch users might be facing issues with their chatbot.
No worries, our team is already working on it and will keep you updated as we fix it.
In the meantime, we suggest trying to part and join the bot to your channel.
Thanks for your patience 🙏
14
15
65
⏰1 hour reminder!
We will be performing our planned maintenance to reduce delays in alerts appearing on-screen.
It will last up 2 hours and will impact alerts popping and Activity Feed updating.
More info:
Time zone converter:
4
27
64
The issues have been identified and resolved. You should be able to login and access your tools once again. We’ll keep a close watch for now, and let us know if you need help in the meantime.
5
8
63
We've improved the connection between our platform and various streaming sites which may result in some features not working properly until you re-login to your account. To avoid or remedy any related issues logout and log back into your SE account via
6
19
64
🔎 We are currently investigating an issue with some our Sponsorships tab. We apologize for the inconvenience and will follow up as soon as the issue is resolved.
15
4
61
We are experiencing very high demand for the SE.Merch beta causing some issues with store editing/creation, but our engineers are on it. Thank you for your passion and patience for this product and we apologize for the inconvenience. We'll let you know when things are back up!
2
8
62
🆕SE Live Update 🆕
SE Live has been updated with improved compatibility with OBS Studio v30.
If you never close your OBS (we see you) you may not see the pop-up notification, but you can still update in OBS by selecting:
StreamElements --> Check for Updates --> Update
3
15
61
Hey yall
We've seen a few mentions & tickets coming in asking about our "going live" auto-tweet feature.
Unfortunately due to Twitter/X's API pricing structure, it is no longer possible for us to offer the integration, so it has been removed.
We'll never forget you, auto-tweet
6
8
61
Hey Y'all,
We are currently making improvements to our SE Pay Tipping Platform.
During this transition, you may see a $0 balance as there will be a temporary delay in visibility to your pending funds (up to 3-6 hours).
Thanks for your patience as we make these updates 🙏
4
9
61
We are aware of an issue effecting the login to our website, as well as tools like our chatbot and overlays.
Our team is working on it and it will be back up as soon as possible!
Mondays.... thanks for yalls patience as we get this fixed 🙏
8
16
58
🤖 Chatbot Update 🤖
Our banned words filter just got a nice QoL update🚀
You can now select from 3 penalties when a viewer violates your banned phrases policy:
- Ban them
- Delete message
- Timeout viewer (you decide duration)
Try it out 👇
4
14
57
🔎 We are currently investigating an issue with our Alerts for Subscribers, Cheers and Raids.
We apologize for the inconvenience and will follow up as soon as the issue is resolved.
6
7
58
📢 We've released a new beta build for SE Live that upgrades the version of CEF that OBS uses to v95, making it in-line with what OBS Studio 27.2.X currently provides.
If you experience any issues or want to share feedback, please visit our discord ➡️
6
7
55
🔧 Twitch is currently experiencing some instabilities that is causing disruptions to our chatbot.
Our Dev Team is aware of this & working with Twitch to get everything back up & running smoothly.
Thanks for your patience as we work to resolve this issue 🙏
8
19
52
🔎 We are currently investigating an issue with the integration of BTTV emotes & our Overlays.
We apologize for the inconvenience and will follow up as soon as the issue is resolved.
Thanks for your patience while the team works on a quick solution. 🙏
8
6
50
📢PSA: The next time you start OBS, you will be prompted to download SE Live again.
Please ignore this prompt.
As soon as we're sure everything is stable, we'll release an official version that doesn't recommend updates anymore.
Thanks for your patience with these updates 🙏
1
16
49
🔎 We are currently investigating an issue with links not being displayed on Twitch Chats by our Chabot.
We apologize for the inconvenience and will follow up as soon as the issue is resolved.
8
11
51
🚨 REMINDER ⤵️
Tomorrow (Wed, June 15) at 5:30am PDT, we are performing scheduled maintenance for up to 2 hours to reduce delays in alerts appearing on-screen.
📖 More info on impact:
⏲️ Time zone converter:
5
17
48
We're hiring! 👀
Want to work remotely supporting amazing content creators and leading a growing team of support reps?
We're looking for a Customer Support Lead for our midday EU team!
Apply now ⤵️
2
20
47
🔧 We are aware of an issue that is causing disruptions to a few of our services, including our website.
We apologize for the inconvenience and will follow up as soon as the issue is resolved.
Thanks for your patience while the team works on a solution. 🙏
9
9
50
🔧 Around 11am PST, Twitch will perform scheduled maintenance that may affect our chatbot.
We'll be working with Twitch to ensure a swift recovery.
If you run into this issue, please try a Join/Part of the bot to help reconnect. (video example)
Thanks for your patience 🙏
5
20
49
Update: Everything is now running smoothly, so thanks for your patience!
1
2
48
Dropping early holiday Activity Feed gifts today! 🎁
✨BIGGER buttons = easier to find & read
✨Pause & Mute Alerts are easier to understand
✨New Ad Controls that allow you to 'pause' or 'snooze' upcoming Twitch Ads
& more!
Check it 👇
4
7
49
Hey Folks,
The Loyalty issues have been fully resolved. 🙌
Thank you for your patience and if you still experience any issues relating to this, please contact our Support Team via:
Hey Folks,
We just dropped a full update on the issues affecting stability across a few of our tools and services over on our Discord known-issues channel.
Read the update:
Apologies & thank y’all for your patience as the team works on these fixes.🙏
10
22
70
7
10
48
Hey Folks,
The !Watchtime Command issue has been fully resolved. 🙌
Thank you for your patience and if you still experience any issues relating to this, please contact our Support Team via:
Hey Folks,
We just dropped a full update on the issues affecting stability across a few of our tools and services over on our Discord known-issues channel.
Read the update:
Apologies & thank y’all for your patience as the team works on these fixes.🙏
10
22
70
17
8
47
🔧Our Team is aware of an issue with some War Thunder Sponsorship offer emails being sent out offering a $0 value.
We are sending new emails with the correct offer values to those who received the ones in error.
Thanks for your patience while we sorted this out.🙏
3
5
47
@LogansMediaHub
@jacksfilms
@bozobozobente
That would be a great feature but it's sadly not something we have at this time.
^sk1ll
0
0
46
We're aware of an issue where Activity Feeds & Alerts are not updating properly for subs & followers.
We’re working on a permanent fix but until then, try this:
- /unban StreamElements in your chat
- Part & re-join the bot
We’ll drop an update once we have the permanent fix👍
40
8
45
Since Facebook has made it so we are unable to provide streamers with the best versions of our tools, we've made the tough decision to stop supporting Facebook Live.
So today, we’re breaking up with FB & 𝕏 is our new BFF.
Announcement👇
📢 Stream directly to 𝕏 with SE Live!
▶️ Simple login & stream via SE Live
▶️ Keep up with your 𝕏 chat in SE Live
▶️ Monitor multiple chats in SE Live
100% free to use because we love you 💗
Download latest SE Live version to stream to 𝕏 👇
20
31
123
11
7
46
Update:
For those Creators affected by the recent HelloFresh payment issue, the issue has now been resolved.
All those affected by this issue have received a follow-up email, so please check the email associated with your StreamElements account.
Thanks for your patience 🙏
The team is aware of a payment issue related to HelloFresh campaigns and this is currently being resolved.
An email has gone out to all Creators affected by this issue with updates, so please check your email associated with your StreamElements account.
33
71
211
19
15
43
Hey folks!
We're about to start an update for our Elements Editor, and during this time, both the Editor, as well as Elements hosting within OBS may misbehave.
This update should only take about 30 minutes.
We will update this post once the update is finished.
2
13
45
🛠️ Heads up folks!
Our Development Team will perform a quick maintenance to our Login service.
Login will be disabled for a short time while this maintenance is taking place.
Thanks for your patience 🙏
5
4
44
Howdy friends!👋
You may have seen a pop-up on your StreamElements dashboard asking for you to update your contact details!
Please confirm or update this information so we have the correct contact info to send you sponsorship campaign offers in the future!🙏
1
7
44
We are aware of an issue affecting some users custom chatbot.
Our team is working on it and as soon as we have an update on the fix, we'll drop a note here and on our status page.
We appreciate your patience while we get this fixed 🙏
11
8
41
We resolved the issue and alerts should be working again!
We are investigating an issue preventing some alerts from working and will keep you updated. Thank you for your patience!
12
20
186
1
6
40
🔧 We understand some Twitch users might be facing issues with their chatbot.
No worries, our team is already working on it & everything should be back up & running soon.
If you're experiencing this issue, a part/rejoin should bring it back online.
Thanks for your patience 🙏
4
10
40
@nunyabi51613061
@TheyCallMeDSP
@MUSICMOUSE7
Thank you for the report. We will investigate the matter, but we have a policy not to discuss any decisions or actions taken in regards to Terms of Service violations and enforcement. ^Cryo
6
1
34
👩🔧 This issue has been resolved so alerts should be appearing in a timely manner again. Thanks again for your patience!
We are aware of an issue causing delays with alerts for some users.
🧑🏭Our team is hard at work fixing it and we will let you know when things are back on track! Thank you for your patience
18
24
166
9
8
38
Been running into troubles with SE Live since updating to OBS 29?
To fix these disruptions, we just released a beta version of SE Live.
Download the beta update through this link 👇
5
14
38
Hey Y'all,
We're aware of an issue affecting alerts for newly created StreamElements accounts on Twitch.
Our Dev Team is on this & actively working to resolve.
As soon as we have an update, we'll let you know.
Thanks for your understanding & patience. 🙏
2
10
38
Our Team is aware of an issue with some Sponsorship offer emails being sent out offering a 0$ value.
A new batch of emails with the correct offer values will be sent to those who received these emails in error.
We appreciate your patience while we make these updates🙏
13
2
36
STARTING NOW 🔧⚙️
We are performing maintenance on our chatbot for up to 30 minutes as we look to optimize the performance of our our favorite bot friend 🤖
Reminder: During this time, all SE chatbot features for Twitch will not be available
2
10
36
🔎 We are currently investigating an issue with some users not being able to upload files within our Overlay Editor.
We apologize for the inconvenience and will follow up as soon as the issue is resolved.
Thanks for your patience while the team works on a quick solution. 🙏
7
2
36
🛠️ The issue affecting Alerts for Subs, Cheers and Raids from appearing has now been fixed.
We will keep monitoring the situation closely in the next few hours.
3
4
35
⚒️The issue affecting the Sponsorship Tab from appearing has now been fixed.
We will keep monitoring the situation closely in the next few hours.
3
3
33
🚨Activity Feed Changes🚨
We added some new features to our activity feed!
Filter Community Gift subs🎁
Color switching for activities🎨
On/Off switch⚡️
Scrollable dropdown list⏬
Numeric filter system🔢
Check out our activity feed changes below 👇
3
4
33
Also, our team is aware of the current issue with the !watchtime command not showing the correct stats.
The watchtime isn't lost, it's just showing incorrectly within chat.
As soon as we have an update on the fix, we will let yall know.
Appreciate your patience everyone!
11
3
33
If you experienced this payment issue and happened to not receive an email today, please submit a support ticket here:
Click the ❓ and select SE Sponsorship Form to submit your ticket.
Thanks in advance for everyone's patience as we make these updates🙏
3
6
32
We are seeing improvement and things recovering nicely, as our chatbot and log-in seem to be working as intended!
We are keeping a very close eye on the situation, so if you think things might be failing, just let us know and our devs will be on it!
Thank you for your patience!
We are aware of an issue affecting some users tools like our chatbot and alerts.
Our team is on this and fixing the issues! Commands and alerts are already better. Once the issue is fully fixed, we'll drop an update here and on our status page.
Thanks for your patience! 🙏
16
19
79
7
7
31
🏗️ Construction complete!
Our chatbot maintenance has now been completed and all features should be back up and running.
Is your chatbot still having issues after the maintenance period?
👉
7
4
30
🔧 Our Dev Team is aware of some users experiencing issues with our chatbot.
No worries, our team is already working on it & everything should be back up & running soon.
If you're experiencing this issue, a part/rejoin should bring it back online.
Thanks for your patience 🙏
1
6
30
@StreamElements
For users experiencing issues w/duplicate buttons in OBS after the update, please do the following:
Don’t uninstall anything.
Just install the latest version of OBS Studio on top of your current SE Live installation & everything should be fixed.
DL:
7
11
31
🛠️ The issue affecting BTTV emotes from appearing in our overlays has now been fixed.
We will keep monitoring the situation and if you continue to run into this issue, please try this fix:
1️⃣ Part/rejoin the bot
2️⃣ Run '!emotes update'
0
6
29
@xChainbrain
Hi! Apologies for the delay. I looked into it with our merch team and as I understand it, this is planned for Q1 of 2022! I also asked the Creator Success team to reach out to you, but it will probably take a bit of time! Feel free to DM us with anything! -z3Groove
1
0
29
🛠️ The issue affecting the ability to upload files within our Overlay Editor has now been fixed.
We will keep monitoring the situation closely in the next few hours.
1
2
28
We have opened a new position for EU🇪🇺 based support reps.
If you have experience in support, customer service and the live-streaming ecosystem - come and work with us👩🏽🚀!
2
9
29
In order to improve overall service to streamers using SE.Merch and SE.Sponsorships, we've started integrating Tipalti - an advanced payout system.
We're rolling out invitations via email, coming from payments
@streamelements
.com. If you have any questions, please contact us.
5
3
28
🛠️Heads up folks!
The dev team is still tinkering w/our new Elements Editor, so please expect some downtime for the next hour if you are using the editor to create any alerts or overlays.
Note: your alerts & overlays will work fine, you just won't have access to the editor.
1
3
28
🔧 Hey Creators, our Dev Team resolved an ongoing issue with our Giveaway Feature being exploited.
If you still experience any issues relating to this, please contact our Support Team via:
Thank you! 🙏
3
5
27
PSA - there are issues currently with AWS services, affecting Twitch among others.
🔎 We are aware of several issues affecting Twitch services.
Our team is aware and hard at work fixing them - we'll continue to update you, here.
382
1K
5K
0
11
27
We have resolved the issues causing disruptions to a few of our services, including our website, and all services should be back to normal now.
For the next few hours, we will closely monitor the situation to ensure there are no further disruptions.
Thanks for your patience. 💙
2
3
26
🔎 We are currently investigating an issue with some Twitch events. We apologize for the inconvenience and will follow up as soon as the issue is resolved.
4
4
26
🆕 New Activity Feed Update
Your viewers Loyalty Store messages now appear in your Activity Feed when they redeem their points!
So now you can read their message on stream & thank them for their support! 🙏
9
6
25
🛠️On Thursday, May 4th at 3am PT/10am UTC, our new Elements editor will be down for 20 minutes while we perform updates
TL:DR - Your alerts & overlays will still work, but the Elements Editor & Gallery will not be accessible
Convert your timezone ⬇️
1
3
25
📢Heads up for anyone that received the recent War Thunder Sponsorship email with the $0 offer value.
This error has been corrected & updated emails should be in your inbox. You can also check your dashboard for offer details.
Thanks for your patience as we sorted this out 🙏
🔧Our Team is aware of an issue with some War Thunder Sponsorship offer emails being sent out offering a $0 value.
We are sending new emails with the correct offer values to those who received the ones in error.
Thanks for your patience while we sorted this out.🙏
3
5
47
1
4
24
We're aware that our site is currently down, but we're doing what we can to fix it right away!
🚨
We are aware the StreamElements site is currently down. Right now, it seems to be an issue with Cloudflare.
Our awesome dev team is aware of the situation, and as soon as we can get things back up and running, we will make sure everything is fixed for you!
17
31
188
2
3
23
We are aware of a known issue with SELive panels showing a white screen instead of either the Activity Feed or Media Request panels. While we're handling it, the simple solution is to log out & log back in. If problems persist, please submit a ticket ⤵️
4
7
24
@AbbotInternal
Hey Abbot,
Thanks for flagging this creator’s experience with our sponsorship program. We’re a company full of passionate folks that cares deeply about creators like you and helping them make money doing what they love.
Sometimes our product has bugs, or human error causes
11
2
23
⚒️The issue affecting our chat bot has now been fixed.
We will keep monitoring the situation closely in the next few hours.
1
3
22
@EsfandTV
Unfortunately, at the current moment we are not able to send notifications to a phone and/or smart watch. We may look into it, but no guarantees we will be able to do anything. ^KeiZar
1
0
21
The external issues that disrupted our service were resolved so things should be returning to normal shortly. Thank you for your patience!
3
5
23
🔎We are currently investigating an issue with all Facebook related services with StreamElements.
We apologize for the inconvenience and will follow up as soon as the issue is resolved.
Thanks for your patience while the team works on a solution. 🙏
19
5
23