PokerStars Support
@StarsSupport
Followers
19,187
Following
2
Media
422
Statuses
22,176
Daily support in EN for @PokerStars players 18+ 🔞 Visit or DM us your issue & provide your Stars ID. Play responsibly: ℹ️
Global
Joined August 2011
Don't wanna be here?
Send us removal request.
Explore trending content on Musk Viewer
WELCOME BACK RENJUN
• 233564 Tweets
Steelers
• 130641 Tweets
Chilpancingo
• 61066 Tweets
斉藤慎二
• 54777 Tweets
書類送検
• 47515 Tweets
HAPPY KAIRAIN DAY
• 38070 Tweets
ジャンポケ斉藤
• 32067 Tweets
ロケバス
• 25298 Tweets
Happy New Week
• 22085 Tweets
#SinghamAgainTrailer
• 20010 Tweets
PrabowoJKW SolidKOMPAK
• 18767 Tweets
斉藤さん
• 18580 Tweets
NKRItangguh KOKOHdisegani
• 17948 Tweets
性的暴行
• 13802 Tweets
契約解除
• 12607 Tweets
公認申請
• 11830 Tweets
吉本興業
• 10413 Tweets
@robert_ebe
Hi Robert, thanks for your suggestion, we have forwarded it to our Ideation Team. They will review if this is something that we could add in future. ^OL
24
68
180
We're aware of network connectivity issues affecting all players and are working as quickly as possible to resume normal service.
We apologise for the inconvenience.
505
28
188
We are aware of ongoing technical issues and are urgently investigating. Tournaments are currently paused while we work to diagnose the issue. We'll provide a further update as soon as possible.
209
35
163
Recent site outages on PokerStars were due to DDoS attacks, but we can confirm that all accounts are safe and personal information is secure. The WCOOP Main Event and Sunday Million will now run on the weekend of November 5. 1/2
50
23
110
We are aware that players are having issues connecting to PokerStars, we will update with more information as soon as it's available.
157
16
104
Important update: we are suspending all our services in Russia.
27
12
88
A message from our managing director regarding tournament refunds and additional compensation for players affected by this weekend's server issues. Thank you.
74
15
84
Update: We are sorry for the delay and we will be restarting all tournaments at 20:15 UK/21:15 CET.
SAG and SNG’s will be rolled forward.
63
13
71
We are aware of various issues currently affecting some players and are working to fix these as soon as possible.
We thank you for your patience. Please rest assured your balance is safe and secure.
63
8
63
PokerStars is now back online. On demand tournaments, cash games, Spin & Go’s and Sit and Go’s are now running. 1/2
47
8
55
Due to technical issues, WCOOP 12 will be cancelled and rescheduled for 17:30 CET tomorrow.
We will update you with information about today's remaining WCOOP events, including Day 2s and Day 3s shortly.
34
11
49
Starting at 5:00 AM EDT | 9:00 UTC, there is planned scheduled maintenance today (July 30th) and it's going to last longer than normal.
The downtime could last up to 21 hours during which time all games on PokerStars will be unavailable. (1/2)
77
9
50
We apologise for current delays; we're doing our utmost to respond to all your messages. Remember: for password reset, account validation, document verification processes, latest promotions and Stars Rewards you can find answers here 👉 Thank you.
824
11
47
We are aware of a current issue where players are unable to open their chests.
We’re working on fixing this issue and hope to restore normal service as soon as possible.
68
8
44
There is a planned server restart today at 06:00 ET/11:00 GMT/12:00 CET, which will last for 2.5 hours.
During this time all games on PokerStars will be unavailable.
54
13
44
There is a planned
#ServerRestart
today at 12 pm CET/11 am BST/6 am ET.
The expected downtime is two hours.
132
14
39
There is a planned server restart today at 6 am ET/11 am BST/12 pm CET and the expected downtime is two hours.
131
11
37
We can confirm that all log-in & deposit issues have now been resolved. We are aware some players are still experiencing issues with casino play and balance visualization. We can assure you the funds are safe and secure and all our teams are working to resolve the situation ASAP.
84
6
38
There is currently a planned server restart. The expected downtime is two hours, during this time you will be unable to access PokerStars.
66
13
34
Poker games have now resumed.
All players affected by tournament cancellations have been paid out in accordance with our cancellation policy:
WCOOP Day 2s/3s will resume as normal, WCOOP event
#14
will begin at 20:05 CET. Thank you for your patience.
9
8
34
🚨 There is a planned server restart today 🚨
Downtime is expected to last from 11:30 - 15:00 CET, during which time all games on PokerStars will be unavailable.
20
6
35
🚨 There's a planned server restart on Wed 1st December 🚨
The restart will begin at midday CET and last for approx thee hours, during which time all games on PokerStars will be unavailable.
7
3
33
🚨 There is a planned server restart today🚨
Downtime is expected to last until 15:30 CET, during which time all games on PokerStars will be unavailable.
101
8
34
🚨 There is a planned server restart today 🚨
Downtime is expected to last from 11:45 - 18:35 CET, during which time all games on PokerStars will be unavailable.
108
16
25
Happy Holidays to our players from all the team at PokerStars. 🎄
May you sleigh the competition and receive plenty of gifts at the tables. 🎁
21
3
33
Update: On resumption of service, all running tournaments will be cancelled.
108
3
34
We apologise for the delays you may be experiencing with customer support requests. We would like to assure you we are working methodically through all your enquiries, clearing the backlog, and we aim to be back up to speed asap. Sincere thanks for your patience.
237
9
30
There is a planned server restart at 12pm CET, and the expected downtime is 1.5 hours, during which games on PokerStars will be unavailable.
24
13
33
Today, starting at 12:00 CET, there is a planned server restart, which will last for approximately 3.5 hrs.
During this time, games on PokerStars will be unavailable.
4
10
34
At 12:00 CET there's a planned server restart, that will last for at least 3.5hrs.
During this time games on PokerStars will be unavailable.
27
10
34
Support is now available on twitter to all players through this dedicated account, on a trial basis in English. Just send us a direct message if you need any help 🙂
76
6
30
🚨 There is a planned server restart today🚨
The downtime is expected to last from 11:00 - 16:00 CET, during which time all games on PokerStars will be unavailable.
78
2
32
All tournaments that were running will be cancelled, with prizes awarded in accordance with our cancellation policy.
51
5
31
🚨 There is a planned server restart today 🚨
Downtime is expected to last from 11:40 - 15:30 CET, during which time all games on PokerStars will be unavailable.
8
6
31
We're currently experiencing an increased volume of inquiries but are doing our utmost to reply as soon as we can.
Many common issues can be resolved here: .
Remember to include your [Stars ID] when contacting us via SM.
61
5
31
Today at 11:30 CET/10:30 GMT/05:30 ET there is a planned server restart, which will last for at least two hours.
During this time all games on PokerStars will be unavailable.
41
12
30
Unfortunately, due to problems on the site we have needed to cancel The Storm and some other tournaments; Micromillions events affected will be rescheduled. Prizes will be distributed in accordance with our cancellation policy. Our apologies.
58
4
30
There is a planned Server Restart at 6am ET/11am BST/12pm CET. This is expected to last two hours, during which time games on PokerStars will be unavailable.
5
13
30
Following Friday’s outage, and as part of our continued efforts to improve the stability of our servers, we will run a controlled server restart, during which you’ll be seeing the message attached to this post. 1/3
39
6
28
🚨 There's a planned server restart today, starting at midday CET. 🚨
Downtime is expected to be three hours, during which time all games on PokerStars will be unavailable.
17
9
29
Please note that there is a planned server restart today, during which time games on PokerStars will be unavailable.
𝗦𝘁𝗮𝗿𝘁: 06:00 ET/11:00 BST/12:00 CEST
𝗘𝗻𝗱: 09:00 ET/14:00 BST/15:00 CEST
22
16
26
Got a question? 🤔
👉 Settings & Tools → Support → Contact Support ↔ Help → Contact us!
40
5
29
🚨 There is a planned server restart today🚨
The downtime is expected to last from 11:15 - 15:40 CET, during which time all games on PokerStars will be unavailable.
24
5
26
We are aware of a technical problem and have paused all tournaments whilst we investigate the cause of the issue.
53
7
29
To make up for the downtime, and to say thank you for your patience during this time, we’ll be hosting two $10k freerolls on Wed 31st July for players on the .Com platform.
Each freeroll will award $10,000 in
#SundayMillion
tickets.
More info:
(2/2)
24
1
28
🚨 There's a planned server resrtart on Wed 18th August. 🚨
The restart will begin at midday CET and last for approx 2.5 hours, during which time all games on PokerStars will be unavailable.
2
11
28
🚨 There is a planned server restart today 🚨
Downtime is expected to last from 11:40 - 15:20 CET, during which time all games on PokerStars will be unavailable.
68
8
26
This month we're giving away 21 Platinum Passes worth $30,000 each!
And that's just one of our latest offers. 👀
See for yourself 👉 🔍
12
6
25
🚨 There's a planned server today, starting at midday CET. 🚨
Downtime is expected to be 2.5 hours, during which time all games on PokerStars will be unavailable.
13
5
24
At 06:00 ET/11:00 GMT/12:00 CET today there will be a server restart.
During this time games on PokerStars will be unavailable.
33
12
24
At 06:00 ET/11:00 BST/12:00 CET there's a planned Server Restart that will last for at least three hours.
During this time all games on PokerStars will be unavailable.
29
6
23
🚨 Today's planned server restart will begin at midday CET. 🚨
Downtime is expected to be three hours, during which time all games on PokerStars will be unavailable.
6
5
24
🚨 There is a planned server restart today🚨
The downtime is expected to last from 11:40 - 18:40 CET, during which time all games on PokerStars will be unavailable.
72
6
25
Today's planned server restart will start at 06:00 ET/11:00 GMT/12:00 CET and last for a minimum of two hours.
15
5
24
Today at 07:00 ET/12:00 BST/13:00 CEST there is a planned server restart.
The expected downtime is two hours.
28
7
23
🚨 There is a planned scheduled maintenance today 🚨
The downtime is expected to last from 11:00 - 17:30 CET, during which time Poker, Sports and Casino on PokerStars will be unavailable.
19
3
24
Please note that a server restart will take place at 06:00 ET/11:00 GMT/12:00 CET on Tuesday 5th January.
During this time games on PokerStars will be unavailable.
18
11
24
There is a planned server restart today.
Downtime is expected to last from 11:40 - 16:15 CET, during which time all games on PokerStars will be unavailable.
9
6
22
🚨 There is planned scheduled maintenance today from 11:00 CET 🚨
Please note that this maintenance will last longer than usual. The downtime could last for up to 15 hours, during which time poker, sports and casino games will be unavailable.
31
2
23
🚨 There is a planned server restart today 🚨
Downtime is expected to last from 11:30 - 15:30 CET, during which time all games on PokerStars will be unavailable.
15
5
22
Enhance your game experience with personalised rewards 👉
5
2
24
🚨 There's a planned server restart today, starting at midday CET. 🚨
Downtime is expected to be three hours, during which time all games on PokerStars will be unavailable.
9
5
23
Give your bankroll a boost via freerolls on PokerStars.
How to find freerolls 👉
5
4
20
🚨 There is a planned server restart today🚨
The downtime is expected to last from 11:40 - 16:00 CET, during which time all games on PokerStars will be unavailable.
18
3
23
🚨 There is a planned server restart today🚨
Downtime is expected to last from 11:10 - 15:30 CET, during which time all games on PokerStars will be unavailable.
20
4
22
We apologise for the interruption, all tournaments, cash games, Sit & Go's and Spin & Go's have now resumed.
5
3
22
We are aware that players are having issues connecting to PokerStars, all tournaments that were running will be cancelled, with prizes awarded in accordance with our cancellation policy.
33
9
22
We’re back up and running, and working through some minor issues.
We’ve started to process settled bets and review outstanding free bets and promotions. We will be in touch with more information soon.
Thank you for your patience.
68
5
22
🚨 There is a planned server restart today🚨
The downtime is expected to last from 11:00 - 15:30 CET, during which time all games on PokerStars will be unavailable.
15
6
22
#WCOOP
Sweepstakes started off with a slightly bigger bang than expected, with nearly $500K in tickets awarded last night (Oops 😱). We’re now clearing the aftermath and, once the issue has been fixed, aim to roll over all the entrants + prizes to Tuesday night’s edition.
8
3
19
We are aware of issues currently affecting deposits and withdrawals and we are working to restore service as soon as possible. We appreciate your patience at this time.
45
5
20
We need this information to help with any account issue you have.
146
7
19
🚨 There is a planned server restart today 🚨
Downtime is expected to last from 11:40 - 15:45 CET, during which time all games on PokerStars will be unavailable.
37
4
20
There is a server restart planned for tomorrow at 6am ET / 11am BST / 12pm CET.
The expected downtime is 90 mins.
18
8
19
Due to a technical issue we've had to cancel a number of tournaments. They will be settled according to our cancellation policy:
The affected SCOOP Afterparty tournaments will be rescheduled on a future date.
We apologise for any inconvenience caused.
8
3
21
The higher the Chest type, the more valuable the prizes.
📢
8
2
20
The network connectivity issues have now been resolved - at 3:00 GMT – and the majority of the affected tournaments have been rolled forward [] while a few remain stuck. We will review them all and evaluate how to compensate the players. 1/2
12
5
20
🚨 There is a planned server restart tonight, starting at 1am CET🚨
Downtime is expected to last for 90 minutes, during which time all games on PokerStars will be unavailable.
22
6
20
🚨 There is a planned server restart today🚨
Downtime is expected to last from 11:30 - 16:00 CET, during which time all games on PokerStars will be unavailable.
15
4
21
🚨 There is a planned server restart today🚨
Downtime is expected to last until 15:30 CET, during which time all games on PokerStars will be unavailable.
14
6
19
There is a planned server restart at 07:00 ET, the downtime is expected to be 60 minutes.
8
9
19
We can confirm all pending issues have now been resolved, and players are now able to enjoy casino games and visualize their balance correctly from all the versions of the client.
149
6
20
Need to reach out? 🤳 Settings & Tools → Support → Contact Support ↔ Help → Contact us!
72
4
19
🚨 There's a planned server restart on Wed 27th October 🚨
The restart will begin at midday CET and last for approx thee hours, during which time all games on PokerStars will be unavailable.
2
4
20
🚨 There is a planned server restart on Thursday, June 9th🚨
Downtime is expected to last from 11:45 - 18:35 CET, during which time all games on PokerStars will be unavailable.
9
5
19
Please note that there is a planned server restart today at 07:00 ET/12:00 GMT/13:00 CET. The expected downtime is 60 minutes.
2
5
18
🚨 There is a planned server restart today🚨
The downtime is expected to last from 11:00 - 16:30 CET, during which time all games on PokerStars will be unavailable.
23
3
19
🚨 There is a planned server restart today🚨
Downtime is expected to last from 11:00 - 16:05 CET, during which time all games on PokerStars will be unavailable.
59
4
18
Special Spin & Go's are running now with a top prize of a $215 seat to the
#SundayMillion
Anniversary.
Enter for $0.50, $4 or $20.
4
2
19
Missing Day 1 doesn't mean you have to miss out.
Qualifiers from just $0.50 are still running.
#SundayMillion
6
3
19
🚨 There is a planned server restart today🚨
Downtime is expected to last from 11:00 - 16:00 CET, during which time all games on PokerStars will be unavailable.
12
4
19
PokerStars is now back online and we would like to apologise for the inconvenience caused to our players tonight. Refunds to those affected have been issued. If you have any outstanding issues please send us a direct message or visit
17
4
18
For additional information on last night's outage, there's an update on our blog here:
14
4
18
Be it poker, casino or sports, you'll earn reward points.
Find out more 👉
10
3
19
Remember to opt in ✅for our challenges. All the steps you need are here 🔍
6
4
17