We’re decreasing our mortgage rate by 0.25% p.a. for new and existing variable home loan customers, which will apply to both owner occupier and investor loans, and comes into effect on Tuesday, 17 March 2020. There's more detail here:
We’re aware of an issue impacting some of our customers where Visa Debit Card payments have been duplicated overnight. We are working to resolve this as a priority and will keep you updated here. We appreciate your patience and apologise for any inconvenience this may cause you.
We’re aware some of our customers have experienced problems accessing our services.
We apologise for any inconvenience and appreciate your patience as we work through resolving the issue.
We’ll continue to keep you updated here.
That feeling when everyone gets to
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. We’ve always been a supporter of equality in all its forms for our customers, employees and all Australians. 🌈 🌈
Update 1.50pm: Good news, our Internet and Mobile Banking services are now back up and returning to normal. Please accept our wholehearted apologies for the frustration and inconvenience we've caused you today.
We’re aware that customers are experiencing intermittent issues accessing online, mobile and telephone banking. Our teams are working to fix the issue.
We're sorry for the inconvenience and will continue to share updates here.
We’ve announced a range of mortgage rate decreases for variable home loan customers, including a reduction of 0.20% p.a. for owner occupier customers and a reduction of 0.30% p.a. for investor customers with interest only repayments.
A message to all customers who have contacted us recently.
We're continuing to assist a very large number of customers with requests for our COVID-19 support packages, and this is leading to much longer response times than we’d normally be proud of.
We're continuing to work to fix the issues with internet and mobile banking and apologise for any inconvenience caused. We'll keep you updated with the latest information here.
is currently experiencing issues with internet and mobile banking. We apologise for the inconvenience and are working to fix the problem as quickly as possible. Customers can make payments with their debit and credit cards or via an ATM.
is currently experiencing issues with internet and mobile banking. We apologise for the inconvenience and are working to fix the problem as quickly as possible. Customers can make payments with their debit and credit cards or via an ATM.
We’re announcing interest rate decreases to support home loan and small business customers, including lowering fixed home loan rates and reducing rates on a number of small business loans. Full details to follow.
Good news - our Internet and Mobile Banking services are now back up and returning to normal. Please accept our wholehearted apologies for the frustration and inconvenience we've caused you today.
We’re aware some customers have experienced intermittent issues with payment transactions overnight.
We are working to process impacted transactions as a priority. We apologise for any inconvenience and thank our customers for their patience.
Mobile and internet banking services are now back up and running. We’re sorry for the disruption this has caused many of you today while you waited for this to be resolved. This is not the level of service we want to provide, and we sincerely apologise for the experience.
We're sorry for the disruption and inconvenience today’s issue is causing. Internet banking services are coming back online, but we're still experiencing intermittent issues. Our teams are working to restore mobile banking as soon as possible.
We’re aware that Internet, Mobile and Phone Banking are currently unavailable and are working to resolve this ASAP. We know this is frustrating and sincerely apologise for any impact. We will update here once all services have been restored.
We’re aware some of our customers are experiencing some issues accessing Internet Banking.
We apologise for any inconvenience and appreciate your patience as we work through resolving the issue.
We’ll keep you updated here.