Singtel Support
@SingtelSupport
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We’re online everyday from 9am to 11pm. Tweet to us for support/ queries on our products & services. For more online help, visit http://[email protected]/support
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Some customers may be experiencing difficulties accessing their fibre broadband services.
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@swagypenis
@ANGSTYVAL
We are not able to see it as well. Maybe you can check to the one who posted it?
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There are reports that indicate that Facebook , Whatsapp and Instagram have been disrupted in a worldwide outage. We understand that some customers may be affected by this and advise them to use alternate messaging platforms until this issue has been resolved.
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Damage to the fibre cables is extensive. Our engineers are doing their best to restore all affected services asap
http://t.co/1QpHc0W6pa
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A fire at Bt Panjang exchange may have affected some fixed line voice, broadband and mobile services. We are working to restore service ASAP
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@mdnrsykr_Hi
there, please share with us if you're experiencing this on a specific device or multiple. Can we also find out if you're experiencing a slow connection at a particular location or across the entire house, even if you're close to the Singtel wireless router?
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Latest update: All damaged fibre cables were reconnected by 7:15am today! Thank you all for your patience.
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@chillinoo
@livenationsg
Hey there, saw your tweet! Yes you can:) All Singtel mobile customers (postpaid, prepaid and GOMO) can enjoy the offer once their mobile number has been validated as a Singtel mobile number.
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Restoration work is progressing well. We expect all services to be restored by tomorrow morning.
http://t.co/80HSDq9IFF
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@chillinoo
You're welcome:) Please stay tuned in our Singtel Facebook page on 14 November, 2pm, where ticketing details will be announced!
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WhatsApp's parent company Meta has reported that the messaging platform is down globally. They are working to restore services. Please note that Singtel services are not impacted.
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Update: 8 out of 33 affected fibre cables have been restored. Our engineers will continue to work through the night.
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There are reports that indicate that Facebook, Facebook Messenger, Whatsapp and Instagram have been disrupted in a worldwide outage. We understand that some customers may be affected by this and advise them to use alternate messaging platforms until this issue has been resolved.
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@kk00llz
Able to share with us the issues you're currently facing? Are you unable to connect/detect your Fibre Broadband service, or facing slow speeds or intermittent connections? Also, may I clarify if there is any red light on your Singtel equipment?
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Cable repairs for corporate customers were completed by 7pm as planned. Remaining affected services are on track to be completed by 7am tmr
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@sizuette
@OneProductionSG
@SingaporeTiket
@Singtel
Hi! More details will be released on 21st June 2019 on our Facebook page. Do stay tuned. :)
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All affected lines have been restored. We apologise once again for the inconvenience this has caused you.
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Some affected service have been restored. Our engineers are working to restore the remaining services. Sorry for the inconvenience caused.
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Due to a fibre cut, some customers in north-east Singapore may be experiencing difficulties accessing their Fibre Broadband, Singtel TV and Digital Home Line services. We will provide updates as soon as they are available. Thank you for your patience.
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Update as of 1:29PM
All services impacted by the NLT fibre interruption are now fully restored. We apologise for the inconvenience and thank you for your patience.
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More than 100 engineers worked through the night and have restored 30 out of 51 of the damaged cables.
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Some customers in Bedok area may experience difficulties with their fibre-based services. Our engineers are working to restore services asap
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Restoration progress: Mio Voice: 66%, Broadband: 76%, mio TV: 67%, Direct Exchange Lines: 95%, Mobile base stations: (4G) 100% (3G) 89%
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We are aware that some customers may be experiencing issues accessing the CAST app. Please bear with us as our engineers investigate the issue. We apologise for any inconvenience caused and thank you for your patience.
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We are still working on resolving the issue and will restart iPhone reservation on 15 Sept 10am.
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Due to a Netlink Trust (NLT) fibre cut incident, some customers in the Jurong West and Boon Lay area may be experiencing issues accessing their fibre broadband services. We will provide more updates as they become available. Thank you for your patience.
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All internet access have been fully normalised. Thanks again for your patience and sorry for the inconvenience caused.
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Check out some tips on how to clean up and speed up your smartphone for maximum performance!
http://t.co/JnjnPk1uu7
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We regret to inform that some customers may be experiencing issues with their mobile services. Our engineers are investigating and we will provide updates as soon as they become available. We apologise for the inconvenience caused and thank you for your patience.
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Thank you
@SCDF
for putting out the fire at our Bt Panjang exchange. Our team is now in the process of restoring the affected services.
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Some customers at Woodlands Ave 2 may be experiencing difficulties accessing fibre services
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Net Link Trust will be conducting fibre maintenance on 8 Jan 10pm–5am. Fibre service at Woodlands Ave 5, 7 & Ring Road might be affected
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Intermittent access to mobile data services for affected 5G customers has been fully restored. We apologise for the inconvenience caused and thank you for your patience.
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@stephdogfoot
Hi there, saw your tweet. That fits the description of the ongoing scam. Generally, calls from Singtel will show up as 1688. If ever in doubt, you can also reach out to us to verify the authenticity of the call. Stay safe!
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We have detected some issues with NetLink Trust and Singtel fibre infrastructure in the Sengkang area...
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All broadband issues have been resolved. If you are still experiencing issues, please reboot your routers.
We apologise for the inconvenience and thank you for your patience.
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Due to the challenging conditions faced by our engineers, restoration work will take some time. Thank you for your patience.
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@nabilahr
Hey, saw your tweet! Generally, calls from Singtel will show up as 1688. We’ve previously released a statement here: to alert the public of this ongoing scam. We strongly encourage to block the caller’s number via your device’s settings as well. Stay safe!
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We are currently experiencing some technical issues on our iPhone reservation site
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@mdsyvd
Hi there, we saw your tweet! Able to share if you're still facing issues with your Singtel services? Let us know so that we can help you out!
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@HilaalAlam
Hi, we saw your tweet. May we check if you're facing an issue with your mobile or fibre broadband connection?
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Who says setting up email on Samsung Galaxy S4 is hard? Visit
http://t.co/29eh892tIb
and get it done in no time.
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@mrwang23411070
@RiotSupport
@mrwang23411070
We're checking on this and we appreciate your patience in the meantime.
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@dommyseesyou
Hi there, saw your tweet. Allow us to share this is not from us and we would strongly encourage not to share any of your details. You may wish to take note that our direct line mostly will reflect as 1688 and as such, you may wish to block the number via your device's settings.
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Update as of 9.55pm:
All affected 5G and 4G customers' data services issues have been resolved. We apologise for the inconvenience and we thank you for your patience.
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All rectification work has been completed and all of our services are up and running. Thank you for your patience.
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Dear Customers ,
We are experiencing intermittent issue on our hotline 1688.
Our technical team is working on resolving the issue.
Meanwhile please reach us via Message us on MySingTel app or Whatsapp us at 90181688.Thank You
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@ChaceMao
Hey there, we saw your tweet! Generally, calls from Singtel will show up as 1688. We’ve previously released a statement here: to alert the public of this ongoing scam. Do block the caller’s number via your device’s settings as well. Stay safe!
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Update as 7:40pm
Progressive restoration of affected fixed voice services is underway. Please bear with us as our engineers continue to work on resolving the issues. We will provide updates as they become available and thank you for your patience.
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Some customers may be experiencing difficulties accessing the Internet via their mobile and fixed broadband. Restoration is in progress.
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@latteeodiso
@_minomalist
Hi there, saw your tweet! Simply visit to claim your code first, and come back again after 10AM to start purchasing the ticket :)
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Do chat with us via WhatsApp (), and include a short summary/URL of your post. Do ensure not to amend/remove the 6-digit number at the start of the conversation and one of my colleague will attend to you by the next working day. Thank you.
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Net Link Trust will be conducting fibre maintenance on 10 Jan 9am–6pm. Fibre service at Woodlands Ave 2 might be affected.
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OpenNet will be conducting fibre maintenance on 7 Jan 10pm–5am. Fibre service at Woodlands Ave 5, 7 & Dr 16 might be affected.
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About 88% of affected services have been restored. Our engineers are working to restore remaining services...
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We confirm that all services impacted by the NLT fibre interruption have been fully restored as at 8.18pm. We apologise for the inconvenience and thank you for your patience.
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@V70832524
Sorry to hear that. Could we kindly confirm if the issue persists on a specific or multiple devices? Please also perform a connectivity test via the My Singtel App as it helps identify the potential issues.
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@venkybenky
Hey there, came across your tweet and wanted to check if everything is okay? Do let us know the details of your concerns. We'll be here to assist. Thank you.
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We are aware some customers may be experiencing issues accessing their broadband. Our engineers are investigating and we will provide updates as they become available. Thank you for your patience
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Thank you for your patience. Our engineers have continued to work through the night and the fibre rectification work is almost complete.
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Some customers may experience intermittent difficulties in sending/receiving SMS. We're investigating & working to restore the service asap.
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@kkj9690a
Hey there, we saw your tweet! Able to share if you're experiencing this issue on a specific or various website/applications?
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Customers may be experiencing issues making online transactions and accessing some of our apps. Please bear with us as our engineers work on resolving the issues. We apologise for the inconvenience caused and thank you for your patience.
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@jensholiday
Hi again, able to check if the cables are connected securely to their respective ports?
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@jensholiday
Hi, If you are still not getting a connection, please perform a multiple sequential reboot of all your routers to help to refresh and re-synchronize the connection. Thank you for your patience.
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All affected services have been restored. Thank you for your patience.
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Net Link Trust will be conducting fibre maintenance on 9 Jan 9am–6pm. Fibre service at Woodlands Ave 2 & 5 might be affected.
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11:15pm: Multiple reports indicate Facebook, Whatsapp and Instagram have been disrupted in a global outage. We understand some customers may be affected by this and advise them to use alternative services until this issue has been resolved.
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@benjyong111
Hi there, please ensure that all cables are securely plugged. If you are still facing connectivity issues, to help identify potential issues with your connection, do download the My Singtel App and login to your ONEPass account. Then follow these steps:
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@motaesenmi
@OneProductionSG
@Singtel
Hey there, please stay tuned in our Singtel Facebook page on 14 November, 2pm, where ticketing details will be announced! :)
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@TheMushr00mMan
@Singtel
Hi there, thanks for sharing with us your thoughts! We'll highlight your feedback to the team for their reviews :)
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@Tristannn_7
Thank you for letting us know! We've recently optimised the best possible route to the destination IP, but are continuing to follow-up with the game administrators on this too. :)
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@MartinPiper
@VALORANT
@RiotSupport
@MartinPiper
We are still in the midst of checking on this. We will let you know as soon as we have an update.
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@mehcreeper
@RiotSupport
@mehcreeper
Hey there, do share with us a screenshot of the error you're facing when logging in.
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@shikitoisk
Hi there, thanks for reaching out to us. We're checking with the relevant team and will get back to you when we have an update.
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Thanks for reaching out! Do let the plan expire tonight and sign up again tomorrow via hi!App. If the issue persists, please call our Prepaid Hotline team at 1800-482-2800/+65 6482 2800 (if calling from overseas) operating daily between 8.30am-8.30pm for further assistance.
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@aixhcreamm
Hey there, came across your tweet and wanted to check if everything is okay? Do let us know if you're still facing issues with your Fibre Broadband service, we'll be here to help. Thank you!
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@priyankmehta61
@Axisaaa
@d0pam1ne11
@priyankmehta61
Let us help you out as best as we can. Do try again after restarting all your Singtel equipment to refresh the connection. If the issue persists, please let us know more:
1. Are you using a wired/wireless connection?
2. Are other games/websites affected? (1/2)
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@MothershipSG
We are conducting a thorough investigation and have reported the incident to the police (2/2)
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@ukmenolaudkme
Hi there, saw your tweet! Just wanted to follow up on your earlier post. Do let us know if you're still facing issues with your Fibre Broadband service, we'll be here to help. Thank you!
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@madearunforit
In addition, we are working hard to bring F1 to you and we hope to share some good news in next few days.
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