Riot Games Support
@RiotSupport
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English Support // Server Status: https://t.co/eHyCpkdfSs // Report an offensive behavior: https://t.co/LIjD4X9Oa7
Available to Assist
Joined October 2013
@VertigalYT If you know you're going up against Malz, have you tried Cleanse? It could be a great option without having to take up an item slot.
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(1/3) đĸ [LoL] Due to some issues with the Star Guardian event we're going to be turning off the free missions tomorrow (8/12). Because of these challenges and adjustments we're also working on unlocking the entire Another Sky Story. .
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Today we're appreciating friendships like that of Zappyboi's, to those who help lift us up when we're down. Happy #FriendshipDay @BlizzardCS, and congrats on your upcoming launch!
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As a support, when your team tells you to go ward Baron by yourself.
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@taxfraud4 Hey - we know this was confusing. You received a penalty for voice comms, not your chat history; our automated support response doesn't yet surface voice comms transcript evidence, but we're working on it. One of our support agents has already sent you the voice comms transcript.
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@GutsOCE Hey again, as I've mentioned, it will take a couple of games. Sadly we don't have an exact number. Also do keep in mind that the ranked season ended a while ago, so no point into playing on ranked queues :D.~ Spaghett.
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@cloverhyunnie @dimpleechan @riotgames @Stray_Kids Heyo, thx for letting me know about thisđī¸ Howevs, we can only talk about an account with it's owner so can u pls let ur friend know that they should write directly to us so we can see how we can exactly help? Thxđ¤ī¸.
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đĸ [EU] This month we had more EU players than ever. We added servers to prepare, but our services don't always use the extra capacity properly and still overload, like Lobbies this evening. We're testing a Lobbies stability fix tonight and are working to fix related issues ASAP.
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New Loading Screens are currently only live on NA at this time to make sure they are working properly. These will be pushed out to all other regions throughout 9.3. Hold tight and we hope you enjoy.đ
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đĸ If I fits, I sits!. It's the age-old question, CATS or Dogs?! Show us pics of your puppers and kitties! While you're grabbing those pics check out the information for the new Cats VS Dogs event here:
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This is a misunderstanding of our policy. Weâll get it changed back and make sure we follow up with all agents to do a better job of explaining what is and isnât appropriate. Thanks for helping raise visibility on this.
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Don't let patching problems get in the way of your 6.14 summertime fun time! Get help here!
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Missing Blue Essence after the update?.Step 1) Check your missions.Step 2) Complete all related missions (play 1 match-made game).Step 3) ??????.Step 4) Redeem mission rewards by going to your Loot tab and opening Blue Essence related Loot Capsules.Step 5) Profit.
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đĸ League 10 Year Anniversary Missions will be activated earlier for some regions moving forward. All others will still continue to be activated at 1PM PT. EUW and EUNE: 8AM PT.BR and LAS/LAN: 10AM PT.
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[ALL REGIONS] We're seeing a high amount of disconnects related to the error image below. Teams are aware and investigating now.
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đĸ [LoL] We accidentally released the Galaxies service issue adjustment mission to all players, not just pass owners. The mission was meant to compensate pass owners for not being able to earn tokens during service interruptions. This was our mistake, so enjoy the free tokens!.
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@Yassuo Hey there, this could be due to your performance based on your rank. What is probably happening is that you're being balanced out to either stay in your current rank or the system sees that your MMR is low for your rank. Hope that makes sense! ~Proxy.
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We want to apologize for any confusion caused by our previous tweet. We mispoke, & we want players to have the most accurate information. The climb in S10 has not been altered to combat smurfing. We are always striving to make matches as fair as possible, as often as possible.
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đ ī¸ [LoL] Coming in 11.2, we'll have a fix for a Ranked bug causing MMR gains/losses to be low. This fix will also improve LP gains.
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Unchained Alistar, Riot Girl Tristana, and the free version of Dreadknight Garen are heading into the vault. Click the link for more info and instructions to redeem your free skins before they go away! đ. --->
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đĸ [LoL-TR] Due to unresolved network issues across all queues, the remainder of Clash games for the day will be cancelled and tickets refunded.
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When you gaze into the void, the void gazes back. đđ
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đ [LoL] We are aware of login issues that may be affecting players and are looking into a fix. If you're still experiencing this issue after 24-48 hours please let us know so we can further investigate.
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With VALORANTâs Progression System update now live, we've seen a lot of you asking about our new Agent Recruitment system and how you can unlock Agents. Answer: For the first 28 days, new Agents can only be unlocked using VP or you can unlock them by earning XP during the Agent
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How does your internet connection compare to other League players? đ¤.Get your connection score at đ
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When you don't know who to play and you're just cycling through champs.
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(2/3) and granting all free rewards for players who created an account before today. The token shop and the paid missions from the Star Guardian Pass will be extended to August 24th.
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@thelynxofspades @Masterfiends Wintrading is okay, but the Tribunal just wasn't an effective solution to it :/ We need to get these guys reported to Player Behavior ( so they can investigate this further for us. ~Platy.
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A Valentines Poem from us to you đ. Bramblebacks Red, Sentinels Blue.you stole them both.I report you!
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đĸ [EU] Heavy network traffic has been causing some players to have higher latency during peak times. We're working with ISPs to address the issue and investigating internally. Additionally, we've submitted a fix for server issues and are monitoring the results closely.
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đĸ [LoL-EUW/EUNE] Due to issues with EU network and servers, we will be canceling the remainder of Clash games for today and resume tomorrow. Tickets will be refunded for tournament teams that did not complete.
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We've made a lot of changes to our Twitter Support team in 2018. đAdded signatures to tweets .đNew faces being added.đ DMs opened to slide into.â Faster updates when issues arise. What can we do to support YOU better in 2019?
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@KhazixDamir The climb takes a lot longer now. This is intentional. We really don't want players creating alt accounts just to blow through the climb. We encourage players to stay on their mains. Smurfing ruins the game experience for others. ~Yadon.
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We heard you loud and clear! If you have only received a chat restriction in the 2018 Season and you reach Honor 2 by February 11th, 2019, you'll earn your End of Season rewards! Read more here:
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đ [LoL] We have temporarily disabled Your Shop in all regions while our teams are investigating an ongoing issue.
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(3/3) When these rewards are granted they may not appear when you log in, but they'll be added to players' accounts. In the coming days, we'll have a more detailed update.
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Patch 8.3 Bugs:.Swain Causing FPS Drops đ<-- That's a Crow.Lunar Revel Missions Disappearing đ .First Win of the Day Disabled đ.Mecha Kha'Zix Disabled đĻ.Skin Tab Disabled đ.Teams are looking into these issues and we'll keep you updated as soon as we get more information!.
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đ We are aware of issues with logging in and starting games. Teams are investigating. Keep up to date with our server status page.
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đĸ Last week we began emailing players who need to update their username as we transition to Riot Accounts. Not everyone's received their email yet, so we're temporarily pausing the mandatory in-game prompt until that rollout is complete. Learn more:
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đĸ [LoL-EUW] Todayâs outage was not caused by a DDoS, but a hardware failure in a critical system serving EUW. An incident report will be published with details soon.
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đĸ [LoR] Open beta starts today! We've corrected an issue with the old installer. If you've experienced any issues like a missing shortcut or failed installs, head to for a fresh installer. If you continue to have issues, contact us
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@wazhl0n Come on Waylon, its not how you spell hardstuck D2 either but what can we do ya know? đ ~Platy.
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[Global] Heads up that Patch 9.4 has been pushed one day and is planned to release on Thursday (2/21)! Make sure those firewall settings are given League exceptions for a smooth patch: đĨ°
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You could be learning Pyke right now, but all the cool kids are learning prudent financial security habits!
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[VAL-EU] Servers are down while we perform server maintenance.
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~19 days left until the ranked season ends!.If you're confused about ranked rewards, check out our help desk!.--->
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đ [GLOBAL] SR Ranked is currently disabled and Ranked Decay turned off while we investigate issues with Champion, Rune, and connection issues. No current ETA to fixes but we'll share updates along the way.
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[EUW] NA will be. wait, EUW will be getting comp? That's right! Due to the consistent server issues we had last week, you have a new mission added that will grant you 125 Snowdown Tokens and 5 Nexus Tokens. Thanks so much for your patience with us and have a great Snowdown!
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đ [EUW] UPDATE: Servers are up as we continue to monitor the situation. You may encounter a wait time as we slowly increase the amount of players on. Ranked is turned off at this time.
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As many of you may know Clash ran into some technical difficulties, so we had to cancel this weekends event. We are sorry about the inconvenience. đŖYou can read more here on our official announcement: .
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Don't worry if you haven't gotten your good behavior Mystery Skin. We're still sending them out! You're all awesome for being so awesome!.
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[OCE] Ranked for the 2018 Season has come to close! Rewards won't be issued out immediately and they should be on your account by December 12th.
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đ[EU] The server issues with EU are still going on at this time, with no ETA on a fix. We will continue to update you as time goes on and appreciate your patience.
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When champ select comes, don't be like this! Communication is important and helps win games! http://t.co/oj39aCHGcr.
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Two Rods are better than one. or so they say. đ đŠ
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Ye Olde League Of Legends đ§ -When your friend ask's you to duo, but you've already finished your placements.
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đĸ [EUW] We had some issues with Clash which caused players to be unable to start or play games. Unfortunately, this means that you will not be able to participate in Clash today. We've identified the issue and it should be resolved for tomorrow. Thanks for testing Clash with us!.
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Memes aside, you all are what makes this community so amazing, love you all â¤ī¸
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@wtvserenityy Heyo. Akali Shroud works a little different than other stealths in the game - where she is "obscured" rather than invisible and while her position can be revealed (e.g. with Oracle Lens) she cannot, meaning she cannot be target or hit including by turrets. ~Martalone.
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đĸ For those planning to play Clash and TFT mobile this weekend, be aware: Launching TFT mobile while participating in Clash or an alternative game mode will cause you to be logged out of the client and locked out of playing on your PC.
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Soon. Be sure to get the latest patch so you can enjoy ARURF this weekend. For help with patching issues, go here!
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đĸ [LoL/TFT] Star Guardian tokens were disabled yesterday in preparation for Steel Valkyries launch. If you had unspent Star Guardian tokens, submit a ticket by September 7, 11:59 PM PT and we'll help unlock your rewards!. Submit a request:.
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@CarlosR Not for sale unfortunately. đ.But I'm excited to see what G2 brings this coming split! ~Tank.
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đĸ Hey everyone! Just a friendly PSA that you will need to relog everyday after 1 PM PT to see the mission. Today's đ is 6300 BE!!!!!!.
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Separately, players on certain EU ISPs are still seeing their ping spike during peak evening hours. Some ISPs are under strain lately with increased internet usage across Europe. We've reached out to those ISPs and are investigating solutions with them.
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In this film explore passion, heartbreak and learn to never take your cord for granted. Get your connection score at
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đĸ [EU] With the help of EU ISPs, we made configuration changes yesterday that should fix a major spike in ping at peak hours for some players. European networks remain under high load, so we'll continue to monitor and address what we can.
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đ [Global] We're aware of Friend List issues not loading properly for players and are investigating it.
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đŖ FYI for @TFT Mobile Beta Testers. We're currently seeing a bug with the login queue. If we're full it may send you back to the sign-in screen and may crash your app âšī¸ We'll have a bugfix on Monday đ Until then, restarting the app and logging in again should fix it â¤ī¸.
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đ We are currently having issues with login, but are working towards a fix! Hold tight and thanks for the patience:
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đĸ [EUW] Apologies for the downtime on the 19th and 20th of December. We will be awarding all EUW players who were affected and who had purchased the event pass, 100 Night & Dawn Tokens before the end of the event.
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Chaos or Order. Get ready to pick a side in Patch 7.12 .Stay updated here on when servers are down for the update! .
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đ´[VALORANT] A new Vanguard update is now available for you!. Please remember to select "Yes" when the pop-up appears. If you select "No", you will not be able to launch VALORANT. If you run into any issues, reinstalling the whole game should fix them.đ§
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