Parliamentary and Health Service Ombudsman
@PHSOmbudsman
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We investigate complaints about the NHS in England, UK government departments and public bodies, including museums. Our service is free, fair and independent.
United Kingdom
Joined September 2011
Want to stay up to date on our latest insights into #PatientSafety? Our new blog series from senior lead clinician Dr Tony Dysart explores how findings from our casework can help colleagues across the NHS harness the power of complaints. Read more:
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#Complaints can make a difference. We want to help people complain if they are unhappy about government or health services – particularly people who are less likely to complain or may not be aware they can. Our website has tips to help: #FeedbackFriday
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RT @HealthwatchE: Most people receive good care from NHS or social care services. But when things go wrong, it'd important to know what you…
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A hospital’s failure to diagnose a woman’s cancer denied her precious time with her family, we've found. We're urging hospitals to improve processes to avoid delays in diagnosis. Read more:
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RT @prof_standards: We've commissioned research to explore why many struggle to make health & care service complaints. This blog looks at h…
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RT @DHSCgovuk: 💙 It’s Time to Talk Day. 🧠 Having open conversations about mental health is one of the most important ways we can all suppo…
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RT @HealthwatchE: 1 in 4 of us will experience a mental health problem in any given year. Today is Time to Talk Day - helping people and co…
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We wanted to share some top tips on how to make a complaint to the NHS in England: - Decide what you hope to achieve - Make your complaint clear - Complain as soon as possible For more top tips, visit our website:
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The Complaint Standards give organisations the tools and guidance to handle complaints more effectively and make it easier to capture and act on learning. If you've adopted the Standards, join our mission to help #MakeComplaintsCount:
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Our latest published cases include upheld decisions where we found failings in the care and treatment provided by NHS Trusts. View our latest casework decisions:
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@Kathrynguy6Guy Sorry to hear you have been having difficulties with your case. Please DM us your case reference number and we can look into this for you.
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Don't forget to sign-up for email updates and our quarterly newsletter! Get our latest casework decisions, publications, blogs, podcasts and more delivered straight to your inbox. For more info and to subscribe visit:
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Join our mission to #MakeComplaintsCount! We’re asking organisations across NHS England and UK central government organisations to share how the Complaint Standards have helped them improve complaint handling. Read our blog to get involved:
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Good leadership is vital to create a culture that values and learns from #complaints. Here are four things you can do as a leader to help make this happen: #MakeComplaintsCount
#GoodComplaintHandling
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Our workshops help voluntary, community and social enterprise organisations become Complaint Champions. It gives them the tools they need to help people who use their services navigate the complex complaints landscape. Find out more in our blog:
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Our latest published cases include upheld decisions where we found failings in the care and treatment provided by NHS Trusts. View our latest casework decisions:
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Complaints about organisations that have not met their obligations under the Victims’ Code no longer need to be referred to us by an MP. Our website has more information on how to make a complaint:
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Join our mission to #MakeComplaintsCount! We’re asking organisations across NHS England and UK central government organisations to share how the Complaint Standards have helped them improve complaint handling. Read our blog to get involved:
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Our workshops help voluntary, community and social enterprise organisations become Complaint Champions. It gives them the tools they need to help people who use their services navigate the complex complaints landscape. Find out more in our new blog:
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