Healthwatch England
@HealthwatchE
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We make sure NHS leaders and other decision makers hear your voice and use your feedback to improve care.
England, United Kingdom
Joined April 2012
Understanding patients’ experiences of care and treatment is extremely important to for the NHS to help them to adapt services to best suit your needs. If invited, have your say in the #CancerPatientExperienceSurvey 📢 @NHSEngland
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The Government publishes the NHS mandate every year, which sets goals for the health service to focus on. Using your experiences of care, we advise the Government on what should be included in these objectives. Read our recommendations:
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Yesterday, our Head of Policy, William Pett, was featured on BBC Morning Live. He explained what financial support there is for patients who are struggling with the cost of travelling to an NHS appointment. See his interview at 16 minutes -
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We looked at winter pressures' impact on patients' ability to get an ambulance, attend A&E, and receive urgent and emergency care. We have suggested steps that will help improve patients' experiences now and in the future. Check out our article
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Join our campaign! This free webinar on Thursday will explain our latest share for better care campaign, what we are planning to do and how you can get involved. Spare one hour of your time to discover everything you need to know.
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As people have found it increasingly difficult to get appointments across the country, thousands of you have turned to us for information. Our information is jargon free and uncomplicated. . #Healthwatch #WinterHelp
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Beth complained to PALS after her poor experiences at her local A&E and hospital. During the investigation, her questions weren’t answered, which shattered her confidence. Read her story
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An effective complaints system should be an essential part of improving health services and restoring public satisfaction with the NHS. We need a change in the NHS complaints system. Read our recommendations
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Making a complaint is a right enshrined in the NHS Constitution. Yet, our new research shows people have low confidence in the NHS complaints system and struggle to navigate it. This prevents them from complaining if they get poor care. Find out more
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Our new research identifies what stops people making a complaint. It follows Lord Ara Darzi's investigation into NHS performance, which found serious failings in how the service listens to and responds to patient feedback. Find out more
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Have you seen our annual report yet? Our work reaches into every part of the health and care system, using real stories from the public to map out what needs doing differently. Read all about it:
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NHS and social care staff are doing the best they can this winter in difficult circumstances, but there might be things about your care that were great or that could be improved. . #Healthwatch
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Today the Royal College of Physicians have published their position on 'corridor care' calling for change. This follows on from last week when together we co-signed a letter to the Secretary of State calling for an end to treating patients in corridors.
The #NHS must eliminate ‘corridor care’ - it is simply unsafe and unacceptable. In our new position statement, we’re calling on the NHS and governments across the UK to: . -formally measure and report how many patients are being treated in temporary care environments all year
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Annette faces hard decisions about her dental care. She has a molar that has broken in half, but she can’t find a dentist in her county that is taking on new NHS patients. Read our blog post to hear Annette's story
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As pressure mounts on emergency care services, Jayne's story shows why change is needed to ensure everyone can access urgent care when they need it. Read our blog post to hear her story
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We believe services make the best decisions if they listen to the people they care for. This winter we will continue to champion your views and make sure they are used to help decision-makers prioritise. .#Healthwatch #MakingADifference
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Reports of corridor care from @theRCN echo experiences that people tell us about. We applaud nurses for calling out this undignified and unsafe practice. We have called on the government to step up action.
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People who smoke told us they have had their health concerns dismissed because they smoke, meaning health issues go undiagnosed. Their feedback on support to stop smoking reveals poor promotion, long waits and inflexible support. Find out more -
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Kimble, like many, faces an extremely long wait to receive care. Find our blog to find out why NHS action to tackle long waits for care can’t come soon enough for patients like Kimble.
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GP practices very rarely remove patients from their list. If you are removed from a GP practice, you may need to register with a new one. Read our latest advice article to find out what you should do if you have been.
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