LiveChat
@LiveChat
Followers
19,847
Following
711
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1,891
Statuses
10,010
Premium real-time chat solution with a help desk feature. Used by 37K+ businesses to provide amazing customer service and boost sales! #LiveChat #custserv
Joined December 2009
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We're proudly introducing our new baby! 🐣
Meet
@HelpDeskcom
- a ticketing software for customer support. See the details:
#HelpDesk
#ProductLaunch
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Surprise, surprise! Our legal team prepared a handy tool that generates your privacy policy document in a few simple steps. It's free - get it, use it, save your time, spread the news. 🙌
#privacypolicy
#privacypolicygenerator
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We 👋 have 20+ years of experience in building communication products.
You 👏 are working on a project that is breaking barriers in business communication.
Let’s join forces! 🤝
We’re happy to introduce our new
#LiveChatIncubator
program! Join now:
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"How to Grow Your Business with Social Media Monitoring" by
@KarolinaPiwiec
from
@brand24
#socialmediamonitoring
0
3
23
Since "Be creative" is one of our company values, we decided to add a new member to our CXO team.
@filipjaskolski
— former
@LiveChatDev
Manager — is now Chief Innovation Officer. Good luck!
0
5
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You can now use your Chat Widget to help non-government organizations raise money for victims of the war in Ukraine. Install the "Support Ukraine" app () and enable a footer that links to a list of trusted NGOs. ()
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Whoop whoop!
Thanks a lot for being with us guys, this is for you:🌻
1
3
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Our guest post on
@brand24
blog: "Why It's Good to Make Your
#content
a Bit Controversial" by
@Ms_Polaczyk
1
6
18
Introducing our new report: "Ecommerce During the Holiday Shopping Season"
#ecommerce
#report
#business
#custserv
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In 2020 we crossed 0,5 billion chats with LiveChat! We're sending hugs to our busy customers. 🙌
#LiveChat
#businessdata
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Big news🚀 From now, you can easily create more engaging and captivating greetings! Learn more:
0
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Woohoo! Our Customer Service Report for 2018 is finally here! 🚀 Check out what worked best in 2017 and what the trends for 2018 are. It's a must read for everybody working in customer service:
0
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🚨Big news! 🚨We're hosting our first online hackathon! The theme of the event is "textless communication". Will you join us and help us go beyond text messaging? Register now and win 💰!
#onlinehackathon
#virtualhackathon
1
3
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Big news! You can finally use
#chatbots
at LiveChat. Try out our
@BotEngineAI
and let the bots work for you: 🤖
🤖🤖
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How it started 👉 cave paintings
How it's going 👉 TikTok videos
Watch a brief history of communication in 2 minutes!
#TikTok
#Instagram
#Whatsapp
0
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Office Sneak Peek: check out the short movie from our Christmas Party! 🎉
0
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Did you know that LiveChat is just the tip of the iceberg in our customer service apps portfolio?
There’s also ChatBot, HelpDesk, KnowledgeBase, and OpenWidget – all designed to help you support and automate your customer relations! What’s the common thread that binds them all
3
4
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Achievement unlocked: video calls ✅
Integrate LiveChat with
@Snapcall_io
and add video shopping to the customer experience you provide to your customers. Learn more:
#video
#videocalls
0
3
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What a (WHOA) week it’s been! For the first time since we went fully remote, we all met live in our HQ in Wrocław, Poland. We spent the last week on brainstorming the upcoming projects, live meetings, long lunch breaks, and partying after work.
2
5
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You: Do you cheer and support each other as part of your teamwork? 🤔
𝘛𝘩𝘦 𝘞𝘪𝘥𝘨𝘦𝘵 𝘵𝘦𝘢𝘮:
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3
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Update alert 🚨 You can now connect your LiveChat with Apple Business Chat 😎
Let over 1.5 billion Apple users connect with you just as they would with friends in iMessage.
#AppleBusinessChat
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This is the first tweet from the new office! 🎉 Exciting! Check out our Instagram profile for more pictures from the new place:
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Guys, how do you like the new design of our product? We can't wait to hear your opinion!
1
4
14
Meta recently sunsetted their chat product, the Facebook Chat Plugin. If you're looking for an alternative, LiveChat has you covered with all the same features and much more! 🧵
#FacebookChat
#FacebookChatPlugin
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Today we can officially announce that our tool is accessible for all of your customers!🙌 Our Chat Widget is compatible with
#WCAG
2.1 level A.A. See what it means for your customers:
#accessibility
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Today we've organized a fully remote side project day 💪 Thanks for being our guest
@michaeljankie
!
I'm guest speaking with a 60+
@livechat
developer team for their hack-a-thon.
We've been using LiveChat for 8 years, I thought we were an early user, but turns out they've been around for 18 years and started as on-premise software delivered on a CD.
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A big step for LiveChat! Our shiny new website address is finally here: 💪
Saying goodbye to ...inc.com! Go to - we have been all waiting for this moment more than a decade now! Thank you LiveChat team!
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Our team is saying hello from the half-marathon in Budapest! Don't forget to check out our instastories:
#halfmarathon
#LiveChatTeam
#Budapest2019
#BudapestHalf
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<A very subtle follow request 😎> Our teammate is appearing today as one of the speakers at
@meetjs
. A warm applause for him is strongly encouraged!
Checked in in Poznań for
@meetjs
. After the speaker's dinner - it was great 🙌 Getting ready for tomorrow. See you soon!
#meetjs2022
😄
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We've just updated our Team website! Get ready for a looooong scrolling ;)
#webdesign
#MeetTheTeam
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Update alert 🚨 The new Tickets section is now live. See what we've changed and how it will help you:
#LiveChatUpdate
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It seems our friends from
@Movember
also have some
#custserv
superpowers!
#SupportHeroes
#SupportHero
#Movember
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12
Here's the new episode of our
#podcast
: 'How to Scale Your
#Business
the Way
#Slack
Does' with
@bmacaitis
!
#growth
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Last week we switched to fully remote work (thanks
@SlackHQ
and
@Jira
!). Our
@okolodynska
shared some rules that helped us make the change smoothly and in less than 24 hours.
#teamwork
#workingremotely
#Homeoffice
0
2
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We brought our
@Chatbotcom
to Budapest with us. You can chat with him at .
#AI
#ChatBot
#TheFutureIsHere
0
5
12
"When it comes to banking and
#finance
, chatbots are everywhere. In the future, they’ll be doing more than answering your questions and providing phone numbers, according to people who work in artificial intelligence." by
@juliaccarpenter
via
@WSJ
#chatbot
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2
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We all know about the power of knowledge. But what does it take to have it perfectly contained in one product? We know the answer. Shout-out to KnowledgeBase, which has already landed on
@ProductHunt
!
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Obvious truth alert 🚨: there is quite a difference between presumption and fact.
Fact check alert 🚨: How much do you know about Gen Z? 👌
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We've crossed the milestone! We have 100 people on board 🙈 You can meet us here:
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If you're going to
@chatbotsummit
look for these guys in navy blue t-shirts. This is our
@ChatBotcom
representation!
#ChatBot
#Ai
#chatbotsummit
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Check out the new episode of "Are You a Human"! This time our Support Heroes tell you what to do when a chatstorm comes. Enjoy!
#NotAlwaysRight
#AreYouaHuman
#custserv
#customerservice
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⏰ 24 hours
🤓 65 participants
💡 11 great projects to fight disinformation and internet trolls
In short, that was last weekend with the Hack-A-Troll
#hackathon
! A big thank you to all the participants!
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We have over 250 team members on board (and still counting!).
Psst! There are 30 open roles. 👉
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Update alert 🚨 Thanks to the new chat widget configurator, you can accurately match the look and position of your chat window with your site, creating a seamless “built-in” look. 👉
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It's time to show you the first of our Success formats - the new podcast "Incoming Chat"🙌 You can already listen to the first episode here:
#podcast
#businesspodcast
#SuccessByLiveChat
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#BehindTheScenes
From now we see every new Facebook fan () on this button in real time. Let's make the button explode from the new likes! 🤓
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In case you’ve missed it, yes - we’re LiveChat! What exactly does it mean? And most importantly - how can we help you in the digital landscape? Take a quick tour of our products! 👇
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.
@Infermedica
and
@ChatBotcom
combined forces to create a simple, free tool to self-evaluate the risk of
#COVID19
infection! 💪 The tool is already used by 250 organizations!
#chatbot
#AI
#covidchatbot
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Here comes the report based on solid numbers. 💥
We've analyzed 672 million chats from over 25,000 companies to give you the most credible customer service metrics for your business.
Let's dive in!
0
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'What Is Growth Hacking and How to Use It in Business' by
@Ms_Polaczyk
#growthhacking
#marketing
feat
@MichalFiech
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"92% of consumers believe recommendations from friends and family over all other forms of advertising." ~
http://t.co/diiqmVpDI3
#marketing
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Big news! Our annual Customer Service Report is now live 🎉:
The report explains customer expectations and the results you should aim to make customers happy. Find out what’s in it for you!
#CX
#customerservice
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#BehindTheScenes
We love running and we run a half marathon every year. This is our tradition! Check out a short movie from our last run in Budapest:
#Budapest2019
#BudapestHalf
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Our CMO
@Sklimczak
shares his thoughts on AI and chatbots in 2018 via
@forbes
#AI
#chatbots
#ArtificialIntelligence
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4
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Hey, Support Heroes! Exciting news! Today we’re starting our Instagram competition:
Show us how you use LiveChat and win a shiny new Macbook pro 😎
#SupportHero
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Our traditional
#newsletter
gif is ready! 🚀 Can you guess the topic of the next one? See you in your inbox:
1
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A great report from our friends at
@smoochlabs
: "State of Messaging 2019":
#messaging
#onlinecommunication
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We're more than excited to let you know that we've opened a forum for our users, experts and devs 😎 See you there!
#Community
#Forum
#LiveChat
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Hey,
#developers
! We've prepared this article to explain you the idea of our Developer Console. Check it out:
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The new design is finally here! 🎉 Can't wait to hear your opinions guys!
#design
#productdesign
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You can now... call your customers right insight the chat! Try it out with
@Snapcall_io
- a fresh app from our Marketplace:
P.S. Calls are fully digital, no phone number or any additional equipment is needed.
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Can't take your eyes off from our new logo? Try to catch it! And if you can make it, post the screenshot in the comment 👇
#NewBrandingSameTeamwork
#CatchMeIfYouCan
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The
#FIFAWorldCup
final brought it not only in thrills but also exciting insights regarding the data itself. We’ll leave Messi's pass accuracy to the experts, but how did the beautiful game reflect in the number of chats? Here are the stats! 🧵👇
#customerservice
#data
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Here’s a great idea by one of the
@TextPlatform
developers! Got customers waiting to start a chat due to high traffic? Now, they can play a minigame to stay engaged and entertained while they wait! 🤩
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Update alert🚨 You can now set up announcements which are greetings with an expiration date - they're displayed only once per customer in a lifetime. Learn more:
#customerengagement
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Great memories from our last company-wide event squeezed into a few seconds!
It was such an inspiring time with an 80s vibe!
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We’ve just added awesome product cards to our
@BigCommerce
integration🎉. Now, all agents can send product recommendations right in the LiveChat app!
#CustomerService
#custserv
#Sales
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