@addict_outdoors Hi! Sorry to see that this happened! We do not have replacement laces to send out, but there are a lot of options available online to purchase replacement laces. We recommend Lock Laces.

@Akshatpd08 Hello, we do not have an official retailer in India, so we are worried that this is a scam. We encourage you to contact your bank to dispute the charges. Take care!

@jasmeenkaur @WithManish0 This website is not a KEEN official site or an authorized retailer. We are unable to process international orders through our website. We recommend consulting with some of our global retail partners, such as Amazon

@dalen72 If your footwear is less than a year old, this is likely a warranty issue. We would be happy to examine your pair further and encourage you to submit a warranty claim by using the link below:

@altrefrain We're sorry to hear about this! We have a one-year warranty against manufacturer defects, and we are always willing to take a look. You can learn more and create a claim here:

@paulawirth Thank you! Our legal team is aware and actively working on rectifying this situation.

@JohnBrown119 We're bummed to hear of the issues you're having with your shoes. While this pair is slightly outside of our one year warranty coverage period, we are always willing to take a look. You can create a warranty claim by following the link below:

@JayLeonard Our team would love to gather some more information and encourage you to submit a warranty claim at the link below so we can work with you to find a proper solution.

@Michael94301460 There are many sales going on. visit our website for details.

@GBD_Charlie We're sorry to hear that this is happening to your shoes! We have a one-year warranty that covers manufacturer defects. You can learn more and create a claim at

@davelines Sorry to see that this happened! We don't have repair services at this time, but we recommend barge cement for at home repairs.

@Thebigblackram We stand behind that quality through a one-year warranty and want to take a closer look at what happened so we can make things right. We encourage you to create a warranty claim by following the link below:

@macavallie We stand behind that quality through a one-year warranty and want to take a closer look at what happened so we can make things right. We encourage you to create a warranty claim by following the link below:

@ChelsiKristine We're sorry to see that this has started to happen to your shoes! We have a one-year warranty that covers manufacturer defects for situations just like this. You can learn more at Please reach back out if you have any more questions. Take care!

@eden_brown24 Thanks for the feedback! We will share with our product team!

@elliot_snow17 We're bummed that these did not work out for you. We will pass on your comments to our product team, Our team of experts can be reached by phone at 1(866)676-5336.. We would encourage you to reach out to the original retailer regarding a return or exchange.

@carpenterweigel We're sorry to see that this is happening to your shoes! We have a one-year warranty that covers manufacturer defects. You can learn more and create a claim at

@NoTrickSpelling Please send us a private message with your purchase details, ie where they were purchased from, and how long you have had the, so we can provide you with the proper replacement options.

@erinispretty We encourage you to create a warranty claim by following the link below so our team can review this case in more detail and provide you with a proper solution.

@EllyEllygoodman Hello Elly, we are sorry you had this experience. We sent a DM with contact information for customer service in the UK. They will be able you help you moving forward.