Kat Loughrey 🎯
@KatLoughrey
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Making every experience matter · Agency Digital Strategist by day + Digital Mgr @ASW_Live by night 🎶 · Remote · #CX #UX
Berlin + Amsterdam 🇩🇪🇳🇱
Joined June 2012
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Germany: "Cash only. We only take cash. No cards please."
But we won't put ATMs anywhere convenient, like train stations, supermarkets, near shops, tram stops etc.
For a cash-focused country, why can't I ever find an ATM? Except those dodgy Euronet ones.
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Whyyy do German people like to be hot? What is so wrong with being cooled down?
Every air-con here is put on at the lowest setting, the taps in bathrooms run warm, and it’s a battle to receive ice in your drinks.
Where does this fear of being cool come from? Does anyone know?
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How did we normalize taking videos of random people and sharing them online, without their permission?
One benefit of living in Germany, this is not appreciated.
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@dodo
Love his work! But woah, those people driving through a crossing with kids on it. WTF!
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@Diane_IQ29
@SparkyWilson3
@JoePompliano
When I taught English in Japan, I saw this firsthand too. The elementary students cleaned their school and also took turns collecting the food to serve for lunch. The children and teachers worked together as a cohesive group. It was brilliant.
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@jsstansel
Because so many companies / clients expect this from one person for the pay of a junior… 👇
@buffer
nailed it when they said - this is a marketing team, not one person.
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Every time there is a long weekend, it reconfirms how better life would be with a 4-day work week.
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@rickygervais
Brilliant show tonight, laughed until I cried. Thanks again for keeping things real and “woke”, Ricky! 👏👏👏👏
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@ElishevaMarcus
Absolutely. But sometimes you can get caught out, rushing from work to appointments or social events and then are like Mein Gott 😝
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Just saw
@PlasticBank
on
@BBCWorld
and am super impressed. This is a great concept!
#SaveOurPlanet
#SocialPlastic
“It’s a way to stop plastic from ever entering the ocean"
@Forbes
article on
#SocialPlastic
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It's time to finally admit it: I hate packing my own groceries into my own bag at the supermarket in Germany. There I said it.
I often miss the packing service of back home in Australia. And the ease of the experience.
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In 2015, I stepped out of my comfort zone & faced hurdles. In 2016, it's now all about the possibilities. I'm ready.
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Living in Germany, some days I greatly miss a proper good sandwich or toasted sandwich option for lunch 🥪 Gosh we were spoiled in Melbourne…
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@TaylorLorenz
If you come from Australia, UK, most of Europe, it's truly astonishing to us that a country as wealthy as the US does not provide public healthcare and support for its citizens. Healthcare shouldn't tied to your job either, nor only for the wealthy. Never ceases to amaze...
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@AnnMarieAlanes
@gunsnrosesgirl3
I know. The full video story was previously on
@dodo
. They knew each other before but one moved away so they continued to stay in touch.
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This is the future 👏 -->
More than 3,300 workers at 70 UK companies, start working a four-day week from Monday in the world’s biggest trial –– run by
@4dayweek_global
.
Based on: 100% of pay for 80% of the time, to maintain 100% productivity. 💪
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Great quote from
@ChrisChinch
at
@freelancecowork
Berlin meetup today! 👌🏼👌🏼👌🏼
#freelance
#freelancelife
#berlin
#meetup
#coworking
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Starting to unfollow more of the startup-related Twitter accounts I used to think I had to be like.
This constant drive to be more, achieve more, get there faster etc is draining and toxic for the mind.
Becoming way more comfortable with doing things at my own pace.
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Often in Berlin, a restaurant visit can be let down by the service. Food is delicious, the space looks great, there's so many pros, but the wait staff are ill equipped to handle a full restaurant, creating frustration and delays.
I start to question if I want to return again...
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Always amusing how much friction a post about desiring some level of customer service in Germany can cause. And how one should not occasionally miss the service level from their home country.
I feel like I've had my moment 😆
It's time to finally admit it: I hate packing my own groceries into my own bag at the supermarket in Germany. There I said it.
I often miss the packing service of back home in Australia. And the ease of the experience.
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@zillowgonewild
Wow, incredibly tacky and leaves you wondering what dodgy happenings have occurred here... mmm, with bedrooms like that facing onto an entertainment area like this. No class or style here at all, hard pass sorry!🤭
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In 2016, the real me evolved, gaining opportunity yet battled with self-doubt. In 2017, it's time to (finally) take back full control. 💪
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Just spent my morning walk listening to
@buffer
's social media podcast. Super to have this opportunity to learn more. What a great start to my week! 👌🏼👌🏼👌🏼
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@HeyTomBeck
Shouldn’t need to open windows at all. There should be properly functioning air-con on all enclosed spaces in summer.
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Great tips on managing a
#remotework
team shared today by
@buffer
's
@mwermuth
at
@FactoryBerlin
... 🚀 Transparency, invest in your people, over-communicate, give feedback, and key theme: Empowerment! 🙌🏼💻
@remote_how
#futureofwork
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It seems to be a pre-requisite in Germany that if you are a receptionist at a surgery, you must be as aloof, cranky and generally as friendly as possible.
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.
@buffer
have partnered with
@ProductHunt
to bring you the top 20 new social media tools to try in 2018. Check out the tools here:
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It still astounding how late some cafes/coffee spots open in Berlin on a weekend (aka 10am). Not everyone is sleeping in from being out late last night 🤷♀️
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Note to any business hiring freelancers/contractors re hourly rate/payment:
If you wouldn't be happy with that rate (if you were doing the work yourself), then don't offer it to us.
If I hire freelancers - I'm super mindful of this.
#freelance
#remotework
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Awesome to meet
@buffer
's
@mwermuth
today and join
#bufferchat
!
@FactoryBerlin
#berlin
👍💻🇩🇪😆
#BufferBerlin
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Constantly amused by the growing number of YouTube channels about living in Berlin... but they live in a 2K / month apartment in Mitte. So out of touch of the reality for many in Berlin.
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@Codie_Sanchez
Interesting… I always lose the time I saved in the morning elsewhere in the day though due to exhaustion from being up so early.
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@germany_iam
Generally happy here but a few things that continue to frustrate include:
1. Lack of customer service & any desire to improve it.
2. Slow progress with digitalization, getting everything by post.
3. No Sunday shopping or supermarkets open.
4. Total fear of air-conditioning.
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@sadsongcomedy
It truly seems to be the pre-requisite of Medical Secretaries in Germany. In all my years here, I’ve rarely had a good customer experience. Always rude, aloof, don’t answer phone or email, say my personal details loudly, slow, inefficient, and basically make me feel awful. 😕
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At Embassy to see
@JulieBishopMP
announce Australia Now 2017 in Germany & to recognise the Aussie talent here! 🇦🇺🇩🇪
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A7: Think of Twitter as a chance to chat with a large group of people. Some share info, some chat w/ you. Some just listen :)
#bufferchat
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Friday afternoons are sacred.
Your meeting request? It's a HARD PASS.
People need a chance to wrap up and wind down.
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In 2017, I overcame major challenges to become more confident and (omg finally) more in control. In 2018, it's time to say goodbye to the past and (re)define my story. 👋✍️👉
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@germany_iam
It’s totally normal to wear a swimsuit in sauna or steam room in Australia too.
I would prefer a swimsuit than people’s bare bottoms on the wooden benches. Pfui.
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"
#Creativity
is a reflection of a company culture -- make yours open, inclusive and free from ego."
#TOA16
@Razorfish
@contagious
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@sadsongcomedy
Germany is not service-oriented. So no matter if Deutsche Bahn is the only provider, they still will not be customer-centric in their approach.
Coming from Australia, this mindset in Germany continues to frustrate and annoy me - even after living here a long time.
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Great advice for a Monday, outside a local shop :)
#berlin
#MondayMotivation
#prenzlauerberg
#loveit
http://t.co/p0t2IXeMPO
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Big shoutout to the
@buffer
team for managing the
#bufferchat
for the last 4 years, what a ride it's been!! Adrenalin-packed learning, connecting and laughs on a weekly basis - well done and THANK YOU!!!! 🙏❤️ See y'all in Slack 😉
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The more
#coworking
spaces I visit, the more I've realised what is needed to be comfortable and productive:
💻Very stable wifi
💦Chilled water
🆒Controlled air flow / air-con (YES!)
👏Proper office desks + chairs
🤫Quiet focus zones
☕️Bonus: own cafe!
#remotework
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“Do I really need to work in an office environment to be productive?” NO. Thx for the opportunity
@TransferWise
! 👉
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@sadsongcomedy
I have days like this from time to time. Where the weight of the bureaucracy, lack of customer service, slow-moving and inefficiencies, combined with uptight and unfriendly people.
But on the flipside, Berlin can also be a really great place to live. So it swings back and forth.
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In 2019, I set out on a path of transformation, to overcome major challenges that were holding me back. In 2020, my focus is now on what I can control, and my response to the things I cannot, to improve not only my life, but also of others too.✌🏼🌍🚀 [real talk via
@heyamberrae
]
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@germany_iam
I don’t care if people want to smoke. That’s their choice BUT… What I can’t stand is that they throw their used cigarettes on the ground instead of throwing in the bin. It’s lazy, dirty, and inconsiderate. Especially those who throw it out just before boarding trains or trams 🤬
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@ItalianComments
Margarine instead of butter.
Table salt instead of sea salt.
Vegetable oil instead of olive oil.
Soft drink instead of wine.
A horror dinner story. 😱😱
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Hallo from
#Berlin
! It's the
#BufferBerlin
IRL meetup w/
@luciemontel
@CKishazy
@MiekeFrank
!! 😆🇩🇪💻❤️🙌
#bufferchat
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A7: Embrace it!! And enjoy going down the rabbit hole. I love Twitter though and it's my preferred social media channel :)
#bufferchat
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Super happy w/ turnout at today's
@freelancecowork
at
@FactoryBerlin
🙌✌️💻🇩🇪💥Thanks to talented
@MissKendraV
for her talk!
#freelancefriday
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Just started using
@upnote_app
and love its ease of use and functionality, offline availability, and syncing capabilities. 👏
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Being in Australia, it's so nice to engage in small talk again in shops and restaurants. Oh and be allowed to pat people's lovely dogs.
Germany, you're still my home but gosh I miss these things!
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@dodo
@Caters_News
The work that Brolga does is fantastic. As an Aussie living overseas, I love to follow his work on Instagram & their website: 🇦🇺
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Rather than actually fix their baggage problem and take responsibility, Lufthansa prefers to blame the tech showing their incompetence and disadvantage their passengers. Nice work, what a great customer experience 🤦🏼♀️🇩🇪
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Exciting week >> becoming
@FactoryBerlin
member, going to
@TOABerlin
, speaking at
@TravelMassive
event, fab work to do + more! Yay! 👍 ❤️
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This notion that we all must work the same way (e.g. 9-5) is designed to monitor people & keep the status quo. I've learned: this format does not work for me. I discovered a better way - remote, structured flexibility, and the ability to rest when I need it. "Work like a lion" 🦁
Work Like a Lion
Most people are not wired to work 9-5.
Modern work culture is a remnant of the Industrial Age—long periods of steady, monotonous work.
If your goal is to do inspired, creative work, you have to work like a lion.
Sprint when inspired. Rest. Repeat.
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@MattNavarra
Social Media Managers are generally underpaid, undervalued & expected to have a whole wrath of skills yet deliver it all in less time. Especially in small businesses & freelancing.
This list also needs video editing/production added to it. That's a major requirement these days.
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I'm finding it hard to focus on work right now. My mind seeks more time & space to process what's happening...
Anyone else feel the same?🙄
#remotework
#freelance
#COVID19
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Content strategy is more than just the words and images used, it's the style, moderation, resourcing, voice / tone too.
#bufferchat
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I'm always disappointed in a company that doesn't respond to any queries via social. 24hrs later is better than none at all!
#bufferchat
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This is a really important topic today
@buffer
. We spend so much of our day at work, the culture is vital for your happiness!
#bufferchat
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It's super difficult to find remote or freelance/contract roles on LinkedIn, yet this biz network platform still offers the ability to wish my business contacts a 'Happy Birthday'. Let's get the priorities straight here.
(cause y'all, remote is the
#FutureOfWork
)
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A7: GoPro are the obvious example, they are killing it with tapping into USG and incorporating into their strategy!
#bufferchat
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@iamkosmonaut
@BVG_Kampagne
Perfect example of a lack of user testing with non-Germans. It says “Hier keine Tickets” at the top but no English or clear use of icons to identificate its purpose. In true German style, not user-friendly.
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Woohoo, looking forward to this! 🎉 ❤️
#freelance
#freelancelife
#remotework
@cloudpeeps
@freelancecowork
I'm going to be speaking at this cool event on Wednesday with
@KatLoughrey
and
@KateKendall
! Come hang out!
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@MaxRiemelt
@netflix
Just finished watching it last night. Great to see more German content coming out on
@netflix
and
@netflixde
, especially filmed in Berlin! 👏
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As an in-house digital team - learn to say NO and protect your new website from poor content, design and add-ons with no value.
#BufferChat
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Starting a daily meditation and fitness routine via
@alomoves
has changed my life in 2020. I can't imagine my week without it now. 💪🏼💪🏼💪🏼
0
2
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@laserlikemike
@Airbnb
@StubHub
The original concept of
@Airbnb
invited people into their homes for an exciting & local travel experience. Now, it's turned into a purely profit-driven product, minus the monitoring, management, any care, or true community behind it. Totally understand your frustration.
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Love this: “The keys to brand success are self-definition, transparency, authenticity & accountability.”
http://t.co/msXkz58Mrc
#Brandchat
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In 2018, I said goodbye to the past and started to (re)define my story - and my business. In 2019, it's time to take charge of this transformation - for greater impact on my life and a greater contribution to the world.✌🏼🌍🚀 [real talk via
@heyamberrae
]
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1
11
@40PercentGerman
Apfel Schorle.
Club Mate.
Fritz Cola.
Bio Zisch Matcha or Mate. << the best!
Addicted to the fab drink options here, so much better and less sugar/crap than standard soft drinks, and miss greatly when away.
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Germany, not allowing the next day to be a public holiday when they fall on a weekend is just damn strange. My thoughts go out to those who couldn't take a leave day today and had to return to work. 🇩🇪
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@20PercentBerlin
Poor planning? How about just being super busy and working hard?
Brilliant news. Sunday shopping is an absolute treat when it happens in Berlin.
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The longer I'm away from Australia, the more I notice how passive aggressive the language can be there. Germany is a more direct culture, and as I turn into a hybrid of both, it's something to always be aware of , especially working with clients in UK and back home.
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You know you're at the right coworking space when upon arriving back from Xmas break, the community team remembers your recent birthday. This is how you build a
#community
& provide a great
#CustomerExperience
.
Big thanks to my
@WeWork
team in Berlin! I always feel welcomed.😊💙
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@PayJ_93
Ha! Yes, to be honest that's the main thing I struggle with, the throwing of items by the cashier with zero care and I'm there trying to catch everything and get it into my bag as fast as possible. I too throw it in and have to move somewhere else to re-pack it often too.
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@NickEvershed
@abcsydney
Housing is an essential (not optional), shouldn’t be only profit-driven and for wealth-creation at the suffering of others.
Would love to see more rent-controlled apartments and co-operative options like in Germany & the Nordic.
People need security, w/o unaffordable mortgages.
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"One of the most reliable signs that you need a holiday is the conviction that you cannot spare the time to take one."
~ Bryan Magee
0
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@Theholisticpsyc
And time. When things are raw, it can feel impossible to get over. With time (combined all the items you mentioned), one can slowly heal. But sometimes it feels like some things will never truly leave you...
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Another killer day of
#TOA16
satellite events... Entrepreneurs without Borders at
@FactoryBerlin
now! 👏🇩🇪
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2
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Berlin's
#FreelanceFriday
in full swing! 🙌🇩🇪💻☕️
#coworking
@freelancecowork
#remotework
#productivity
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A1: A good company culture is where there is trust, openness, transparency and respect across all levels of business.
#bufferchat
1
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@20PercentBerlin
@rbb24
In Australia, work crews work all weekend to get things repaired, roads fixed, or new improvements done to avoid inconveniencing citizens too much. In Berlin, it takes months/years and still is poorly done. I'll never understand it.
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Being a freelancer takes:
💪Guts & Grit
😳Hard f#*king Work
🤓Lots of Research (seriously, newbies!)
✍️Organization
🙏Confidence + Support.
2
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Entrepreneurs from all over the world tackling a challenge that isn't usually in the spotlight: Global illiteracy:
0
5
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@germany_iam
I could understand Germans and Austrians being consider similar, but Germans and Italians, you just need to look at their food to know they are wayyyy different. 😂
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