JPay
@JPay_com
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Strengthening Connections through Money Transfer. For Customer Care support, email support @jpay .com Visit for consumer disclosures:
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The JPay website and mobile app are experiencing technical difficulties. Our team is working to reinstate both channels as soon as possible and we will inform you when the issue is resolved. We apologize for this disruption.
#JPayUpdate
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Send your love with JPay eCards – check out the most popular selections on !
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Welcome to the first Motivation Monday of 2021! We’re happy to kick off the year with the inspiring story of Kardell Sims, a formerly incarcerated individual who was able to transform his life and his mindset in order to become a guiding light for others.
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Can anyone else agree? Hearing from your loved ones can turn your entire mood around. Be sure to return the favor and tell someone how much you miss them today!
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No matter what you're going through, JPay is proud to play a role in keeping you connected with those who matter most to you.
Thank you for the shoutout,
@IamMRMOSELY
, and for sharing the power of JPay for incarcerated individuals!
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#JPayUpdate
Part 2: If you have a scheduled Video Connect session today, we recommend you reschedule the session. Our team is diligently working to fix this issue and will provide an update once resolved. We deeply apologize for this inconvenience. Thank you for your patience.
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Did you know?
The first women’s federal prison opened in 1927 in Alderson, West Virginia? At that time, the...
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Read about
@NewLeashUSA
, a prison-based dog training program that is fostering meaningful relationships between incarcerated individuals and shelter dogs.
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This story just goes to show that you can make a difference — even if you're incarcerated.
An Indianapolis man started a non-profit for teens, with his mother, while he was incarcerated, to help local kids avoid his fate in their futures.
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The JPay app and website are still experiencing intermittent outages which may cause continued errors or delays. These delays may also be experienced by your loved ones when using the kiosks for JPay Video Connect sessions or other services. We apologize for this inconvenience.
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Incarcerated individuals at the Snake River correctional facility in Oregon raised & planted 42,000 sagebrush seedlings to help restore a wildfire scar left from the Indian Creek fire in 2020.
What a great way to make a difference!
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We are aware that some of you are experiencing email delays with communications between you and your loved ones. Our team is working diligently to implement a resolution to ensure all communications are sent and received as soon as possible. We apologize for the inconvenience.
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The JPay website & mobile app are now available. Delivery & receipt of e-messages may still be delayed due to the disruption. If you scheduled a Video Connect Session during the disruption, you will be credited and can reschedule. Thank you for your patience.
#JPayUpdate
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We wanted to inform customers that email is now being delivered at it’s standard processing time. We appreciate your patience as we worked through the delays.
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Connections grow with JPay! The power of technology keeps loved ones close and connected. Watch how our products have helped the relationship between these two pen pals.
Source: sazxmai
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Melanie shared some of her video connect sessions with her pen pal that touched our hearts. We’re proud to offer technology that keeps conversations flowing and relationships going! Can’t wait to see what’s next in their journey ❤️
Source: me.loh on Tik Tok
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Welcome to another Motivation Monday! To start off your week, we want you to meet Mitch Wymer - a formerly incarcerated individual who used both technology and faith as a catalyst to happiness.
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We’ve encountered an issue with today’s Free Reply Thursday promotion––our system is still charging for these. We apologize. We'll credit you for these pre-paid replies (11/25) within 7 business days. Because of this, we are making all eCards FREE now through Sunday (11/28/2021).
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A JPay technology release will be deployed on 4/7, causing the JPay website & mobile apps to be inaccessible from 4am–6am EST. Technology releases are part of our routine maintenance to help improve product functionality & implement fixes. We apologize for any inconvenience.
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⚠️JPay will be intermittently unavailable between 4am – 6am EST on 11/18. If you have problems accessing JPay AFTER 6am EST on 11/18, please install the latest update. If updating to the latest version doesn’t help, please reach out to support
@jpay
.com or call 1-800-547-5729.⚠️
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FREE eCard & FREE Reply Valentine's Day promo. ❤ Remind your loved ones how much they mean to you with an eCard from our Valentine’s Day collection. These eCards — and all other eCards — will be FREE on 2/14/23. *See promotion details and participating facilities in graphic.
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⚠️ We are updating and all JPay apps on Thursday 12/16 between 2:00 AM-7:00 AM Eastern / 11:00 PM-4:00 AM Pacific. During this time you will not be able to use the website or apps due to this scheduled maintenance. We apologize for any inconvenience.⚠️
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We received overwhelming participation in April’s Stamp cost-saving promo. As a result, fulfillment of the three free stamps in the month of May is going to take a bit longer, but we are doing our best to get these to you asap. Thank you for your patience!
#PromoUpdate
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There's a fundamental human need to stay connected with loved ones, especially during difficult times. This is why we are giving 2 phone calls & 5 stamps to incarcerated individuals in Louisiana DOC facilities & the county jails we serve.
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Winston-Salem, NC has a wonderful program, called S.O.A.R., that gives jobs to those who are re-entering society after incarceration. What a way to help the newly released adjust to the outside again!
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We appreciate your kind words! No matter how you choose to stay connected, JPay is happy to bring you closer together.
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Join us in celebrating our new partnership with
@Televerde
! We are working with their talented team of incarcerated women to help deliver excellent customer service, which will lead to more opportunities for when they are released.
#Technology
#Strongwomen
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We're proud to partner with WADOC to ensure incarcerated individuals can stay connected to those who mean the most during this health crisis.
We know how important communication is to incarcerated and friends/families in these uncertain times w/ suspended visitation...Proud to offer communication tools for free or at a reduced cost.
#COVID19
#InThisTogether
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With the latest JPay update, the system inadvertently removed options for incarcerated individuals to save drafts & edit copy. This was in no way intentional and we have reinstated those actions where it was previously available. We apologize for the inconvenience and disruption.
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Today is your last chance to take advantage of Free Reply Tuesday. Remember, your incarcerated loved one can reply back to your message at any time (not just on Tuesdays when you send the message.)
#JPayFreeReply
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#JPayUpdate
Part 1: The JPay mobile app and website are experiencing intermittent outages which may cause errors or delays for users. These delays may also be experienced by your loved ones when using the kiosks for Video Connect sessions or other services.
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After learning how to cut hair and earning his cosmetology license while incarcerated, Nik Shanklin was able to open his own barbershop, pairing his family legacy with his passion for making people feel great. Read more about his story here:
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There's so much power in your words and thoughts. Believing in yourself is always the first step to success.
Share this with someone who needs to hear it ❤️
#WordsofWisdom
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Use 10, get 3! Take advantage of our April promotion and get 3 or more FREE stamps for next month. Starting today, until 4/30, for every 10 stamps you use, you’ll automatically get 3 stamps added to your balance in May.
#JPayPromotion
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We're proud to be able to keep longtime friends, loved ones, and even new relationships feeling connected with the help of our communication services.
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Congrats! Awesome photo of Alvin spending quality time with his loved ones after his graduating ceremony at Calhoun State Prison.
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⚠️Maintenance update: Our development engineers have run into some unexpected issues and therefore the website and all Jpay apps are still down. We are working to restore function as quickly as possible. Stay tuned for more updates. ⚠️
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Such a heartwarming photo of Melissa and her family visiting their loved one at the Marion Correction Institution.
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Cedar Creek Corrections Center’s wastewater treatment plant program hired formerly incarcerated individual, Larry Vene, after his release!
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Just a few minutes with a loved one, even virtually, could mean so much! Here at JPay, we’re thankful to be able to keep the incarceration community closer together, especially during the holiday season.
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It's the little things that really matter! Comment something you're thankful for during these times.
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Class is in session! Are you wondering what it's like for your incarcerated loved ones working diligently towards their education? Here's a sneak peek!
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Even when things get difficult, always be sure to pick yourself back up or lean on your support system to get you through it.
Share this with someone who needs some extra support today ❤️
#WordsofWisdom
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We are still working to fully resolve the issues impacting the app, website and kiosks. If your issue is related to logging in to your account, it may be due to problems associated with your computer’s cache. Follow these steps to clear your cache.
#JPayUpdate
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Stay in touch with your incarcerated loved one and take advantage of our Free Reply Tuesday promotion. Your loved one can reply back to your message at any time (not just on Tuesdays).
#JPayPromotion
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We're happy to work closely with ODRC to make communications more accessible during this far-reaching health crises.
March 13, all inmates will receive: 2 free 5 min calls/week through GTL; Free access to eBooks through GTL; and JPAY is providing 1 free 15 min video visit/week. ALL video visits are limited to 15 mins at a price of $3.50 per visit. This is temporary while visiting is suspended.
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The holidays are coming up! Get a head start on giving a gift your incarcerated loved ones can enjoy this season with these suggestions:
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One day is not enough to celebrate the unconditional love of a mother. For all you have done, for all that you do, and for all that you will continue to do… thank you. Happy Mother’s Day!
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Check out the song “I Think” by the
#SecurusHipHopContest
winner Carmela Mose. proceeds from streaming services benefit
@prisonfellowshp
. Thank you
@lecrae
&
@1881MorrisBrown
for your work on this first-of-its-kind campaign for the incarcerated.
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Michigan is making it easier for incarcerated individuals returning back to society to obtain a driver's license and voter registration!
See how this initiative is the first step to forever during reentry:
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Love is in the air with this beautiful photo of Heidi and Montae Mitchell at Eastern Reception and Diagnostic Center in Missouri.
#LinkingLovedOnes
#FamilyFriday
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We’re excited to introduce our newest tablet - the JP6S! Equipped with new features and capabilities, we built the advanced device specifically to improve quality of life for incarcerated individuals. Learn more here:
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Female inmates at Albany County Jail caring for cats, kittens under new program
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"Never give up on something you can't go a day without thinking about." -Winston Churchill
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Together, we will get through this!
@SecurusTech
has joined the
@GrayLineWarrior
's initiative to distribute 250,000 masks to correctional officers and incarcerated individuals in facilities heavily impacted by COVID-19.
#ProtectingWarriors
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February is Black History Month and we're kicking off with this powerful quote. Always remember that your present will be someone else's history - make a difference today!
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By showing empathy and hiring formerly incarcerated workers, businesses can change lives and reduce recidivism while gaining amazing employees!
@AventivCEO
details four key considerations for companies looking to adopt second-chance hiring via
@Forbes
:
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Today's Winter Art Contest Pic. "Like" your favorite here:
http://t.co/70Urd0Wn
http://t.co/1J1aJ8Lr
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Happy National
#BookLovers
Day! Did you know we offer free ebooks to incarcerated individuals?
Sebastian's favorite book is 48 Laws of Power by Robert Greene. Comment below with yours!
source: jess.icak
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Our hearts are with everyone impacted by Hurricane Laura in Texas and Louisiana. Your JPay family is wishing all of you a safe recovery and thank you to those working to bring the community back together.
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FREE REPLY on Thanksgiving Day: Send your incarcerated loved one an email on Thanksgiving Day (Nov. 25) and check the “prepaid reply” box so they can message you back for FREE on the same day.
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See how a program in Denver is helping incarcerated individuals create income for themselves by launching a platform which allows them to sell their artwork online.
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Introducing paySupreme: a new program allowing you to access money-saving discounts as you send funds to your incarcerated loved ones through JPay!
Learn more and log into your JPay account to apply for free:
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Merry Christmas! JPay is sending you and your loved ones warm wishes for a joyous holiday season.
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During this uncertain time, we are honored to continue serving the incarceration community and their loved ones as you connect, build relationships and create memories together.
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A formerly-incarcerated NYC woman has opened temporary housing in Brooklyn and Queens for newly released women who are trying to get on their feet.
This is one of the best examples of giving back that we've seen in a long time. Well done!
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This is wonderful Kalyn! We're so happy for you and your fiancé. Thank you for sharing!
@JPay_com
— my fiancé has been home over a year, off parole since November and making a name for himself as a mobile mechanic. I couldn’t be more proud of him 💕💪🏻.
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Happy National
#TelephoneDay
!
As we continue to provide free calls during these uncertain times, we’re proud to provide a service that keeps people connected as hearing a voice can be powerful!
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JPay will deploy a technology release early tomorrow morning, 9/22, causing the website & mobile app to be inaccessible from 4-6am EST. Technology releases are part of routine maintenance to help improve product functionality & implement fixes. We apologize for any inconvenience.
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We are excited to announce the winners of this year's JPay Art Contest - join us in celebrating our winners:
🥇 1st place winner is Mark from New Jersey
🥈 2nd place winner is Jaycee from Idaho
🥉 3rd place winner is Ruben from New York
Thank you to everyone who participated!
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JPay is experiencing latency with the system, including eMessaging. This issue will cause eMessaging and login delays for the next few hours and then will resume normal operations. We apologize for the inconvenience and appreciate your patience as we work through this latency.
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JPay will deploy a technology release early tomorrow morning, 9/3, causing the website & mobile app to be inaccessible from 3-6am EST. Technology releases are part of routine maintenance to help improve product functionality & implement fixes. We apologize for any inconvenience.
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Including employment assistance, housing connections, mental health care and more, the Sheriff's Transition and Reentry Team (S.T.A.R.T.) by
@Suffolk_Sheriff
is easing the reentry and rehabilitation process for a smooth transition:
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This morning the JPay network experienced intermittent issues system-wide. The disruption impacted the website, mobile app, and communication tools for incarcerated loved ones. The issue has been resolved as of 11:00am EST. 1/2
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Read about the Save Our Sons program, which allows incarcerated men to learn professional skills such as resume building to find employment after release and move on to the next chapter of their lives.
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Before you know it, you'll be doing exactly what you've always dreamt of - keep going!
Share this with someone who needs this extra push of encouragement
#WordsofWisdom
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These incarcerated individuals have put in the tough hours both during their sentence and since their release to become successful entrepreneurs despite their past.
& then COVID-19 hit. Explore their journeys during these uncertain times:
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Check out the powerful story behind a formerly incarcerated individual who now mentors and inspires others within his nonprofit organization, From Prison Cells to PhD.
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The NBA is sending players and coaches into various facilities to host pickup games and inspire positive change among incarcerated individuals.
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JPay will deploy a technology release early tomorrow morning 10/14, causing the website & mobile app to be inaccessible from 1-3am EST. Technology releases are part of routine maintenance to help improve product functionality & implement fixes. We apologize for any inconvenience.
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Read about how animal therapy in prisons is helping incarcerated individuals return to society with a newfound respect for nature and improved social skills.
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