Hugh McCaughey
@HughMcCaughey
Followers
7,672
Following
2,840
Media
520
Statuses
8,967
Now former (😱) National Director of Improvement+CEO of South Eastern HSC Trust. (But still) Passionate about making Health+Social Care services safer+better.
NHS Improvement/NHS England
Joined November 2012
Don't wanna be here?
Send us removal request.
Explore trending content on Musk Viewer
Tim Walz
• 1144425 Tweets
Your Season By NuNew
• 341306 Tweets
Shapiro
• 287320 Tweets
ホロライブ
• 262030 Tweets
湊あくあ
• 225079 Tweets
Minneapolis
• 177789 Tweets
Australia
• 121421 Tweets
LISA FEAT ROSALÍA
• 121007 Tweets
National Guard
• 107651 Tweets
#LISAxNEWWOMAN
• 104770 Tweets
Olmo
• 95121 Tweets
George Floyd
• 74101 Tweets
#西園寺さんは家事をしない
• 68820 Tweets
Aqua
• 63425 Tweets
あくたんの卒業
• 60213 Tweets
Deco
• 50882 Tweets
#WonderFOURyearswithTREASURE
• 48479 Tweets
#빛나는_트레저_4번째_생일축하해
• 48106 Tweets
卒業発表
• 33058 Tweets
Serbia
• 30108 Tweets
方向性の違い
• 29570 Tweets
ギラホス
• 22383 Tweets
アドゥワ
• 20041 Tweets
ホロメン
• 17764 Tweets
対象2作品
• 17283 Tweets
Jokic
• 15041 Tweets
Hello my name is Hugh. I’m National Director of Improvement but also a father, partner, son, brother +user of the NHS. I care passionately about making it safer and better +think that embedding an Improvement approach and culture is a key part of that.
#Improve4Patients
24
26
397
How it started and how it finished…37 years apart. Been such a special journey and a privilege to have worked in the NHS all that time, alongside the most compassionate, caring, selfless and special people
#Improve4Patients
89
20
382
I finish today as
@setrust
CEx.Whilst I’m excited about the new challenges, it’s with some sadness I leave behind such fabulous staff who humble+inspire me with what they do every day.Its been a privilege to be part of the SET family.Thnx+best wishes to all of you+the wider HSC
32
12
328
Q1 Hello my name is Hugh McCaughey, new National Director of Improvement. Welcome everyone....Really excited about this Tweetchat
#improve4patients
45
31
280
My Grandmothers Nurse training records from 1932- the profession may have changed,but the commitment of Nurses+how much we value them, hasn’t! Thank you to all nurses across the NHS..you are there when we need you most 👏👏
@RMayNurseDir
@charlottemcardl
#InternationalNursesDay
4
36
255
They even appear to have a painting of
@RolfatWarwick
in NU Hospitals in Vastra Gotland Region in Sweden
@QualityForum
#Quality2022
3
9
195
Improvement Directorate Away day. Every poster is a Programme of work, but more importantly every post-it is a connection that can improve that programme or be benefited by it. We can achieve more by working together.
#Improve4patients
8
42
177
We are seeing real momentum building on the use of video consultation as a safe and effective alternative to Face to Face outpatient appointments. A LTP commitment being rolled out in a matter of weeks.
#NHSVideoConsult
#Improve4Patients
7
60
165
Delighted to get my first vaccination today. Big thanks to Hillsborough HC, very slick and smooth operation. 👏👏👏
9
5
155
Last
@setrust
EMT meeting after 10years. Lucky to work with great people committed to making services safer+better.Thx Charlie
@nickipatters
@charlottemcardl
Neil Seamus
@roisincoulter
John
@MyraWeir
Eamonn
@bria_mongan
Desi
@BrendanWhittle
@i_sutherland
Kate+
@jeanie_johnston
13
5
126
@helenbevan
We should be seeking to empower the hundreds of thousands of frontline staff who want to make their services better...give them the skills, the support and unleash the potential...
#Improve4Patients
4
28
121
I have seen many definitions of compassion, But my personal view...it is a human connection, where one person reaches out to another that is ill, vulnerable or in need...because one needs help and the other cares!! Recognise anyone??
#NursesDay
2
26
101
@horizonsnhs
Thank you to everyone that has joined this evening. I’ve made new connections and learned a lot. This should be a start, not an event. We need an Improvement community to embed Improvement across the NHS and empower frontline staff to make the NHS better
#Improve4Patients
9
24
100
Great visit to
@NHSImprovement
@NHSEngland
Improvement teams in Leeds today. V committed people building Improvement Capability; improving services thru RightCare; Improving Trusts systems+services;+leading Improvement in NE+Yorks. Impressed by drive to make services safer+better
1
11
98
Hi my name is Hugh McCaughey, National director of Improvement. Really excited the opportunity
#SolvingTogether
provides to gather ideas from staff and patients and connect people to implement those ideas
5
8
97
Joining
@helenbevan
@ZoeLord1
@KathrynPerera
@LeighAKendall
tomorrow to talk about the benefits of virtual collaboration. I’ll be sharing my experiences of using Twitterchat to connect people and create learning communities
#virtualCollaborate
#IHIForum
#improve4patients
3
11
89
Last
@cypsp
meeting chaired today. Statuatory bodies, Councils, voluntary+ community groups all working together to improve outcomes for children...a PfG objective and such a worthwhile venture...An exemplar of what is possible when we work across boundaries round a common goal
7
16
86
Will Young finishes with a Mark Twain quote “Continuous Improvement is better than delayed perfection”
#kflead
#improve4patients
1
26
83
75 years ago these two guys were sat beside each other at primary school. Ken and my Dad still enjoying each others company..great stories, great craic and much nostalgia
3
0
83
@ToriMcC94
So proud of my wee daughter…taking over the bakery in Hillsborough. It will reopen soon…with her personal touches and lots of irresistible treats. Big thanks to the Adairs for letting her realise her dream.
10
2
82
Massive thank you to everyone who contributed tonight...please keep doing so here
This has to be a Framework that is owned +valued by staff across the NHS+helps them on their journey of Improvement for+with patients
#Improve4Patients
#ImproveWithPatients
11
17
77
Great day with National and Regional Improvement leads, looking ahead to 2020 and how we can work together to improve services across the NHS in England. A real sense of community and desire to embed an improvement culture and approach.
#Improve4patients
1
13
74
Great afternoon discussing Improvement and the development of an Improvement Framework with people from
@RoyalFreeNHS
@TowerHamletsCCG
@ImperialNHS
and
@TheKingsFund
all passionate about making services safer and better. People and Culture so important
#improve4patients
0
9
73
Happy 70th birthday NHS-a wonderful+cherished invention. In many other countries people worry how to pay, not with the NHS/HSC. Privileged+honoured to be part of it for the last 33 years. Thank you to all the staff who make it possible+such a special institution
#NHS70
0
27
70
Hi my name is Hugh. So delighted everyone can join us for this chat. we got so much from the last one.
#Improve4patients
9
7
70
Attending the Nightingale Clinical Operational Forum...really impressive demonstration of rapid improvement and learning led by frontline staff. Implementing improvements on a daily basis. Everyone in the room has a voice+ strong learning culture evident 👏👏
#improve4patients
0
10
69
Love this quote from our visit to
@NorthumbriaNHS
today. The job of leaders is to create the environment for staff and
#improve4patients
to flourish
@Prerana_Issar
2
18
67
Momentous day
@setrust
Opening new UHD inpatient ward block Massive thx to all the staff-Great team effort moving first 3 wards in <2.5hrs
5
25
65
First Park Run today, helped along by my darling daughter and bumped into CNO
@charlottemcardl
at the finish. Staying well can be fun
5
4
61
All any of us can hope to do is make a difference+leave it better than we found it
@GrangerKate
did,she really did
#hellomynameis
#legacy
1
22
60
A1 Hi I’m Hugh, National Director of Improvement. Really looking forward to our chat tonight
#Improve4Patients
6
10
63
Congratulations to Dawn and all the staff on ward 20
@setrust
@SetNursing
1500 days since last pressure sore
#SQE
1
18
61
Really privileged to be part of
@NewcastleHosps
Leadership day promoting the Newcastle Way. Creating a culture where staff have the space and opportunity to improve their services and “be the best version of themselves”
#LeadershipNewc
4
5
59
Excellent Community Services webinar today with almost 250 people. Focus on how we can use
#NHSVideoConsult
in Community services+Care Homes. Great insights from Dorset+Rotherham. We aim to keep the 250 people together as a learning community
#Improve4patients
#Ageingwell
3
11
55
A fabulous visit to
@NorthumbriaNHS
today. Really impressive achievements based round value driven leadership, an Improvement culture, investing in their people and putting the patients and their experience at the centre of how they judge success 👏
#improve4patients
1
15
58
@setrust
Today marked Karen McIlveens last day after 37 yrs. A huge turnout reflects the high esteem she is held in. An A.Einstein quote epitomises Karen’s Leadership style “Strive not to be a (personal) success, but rather to be of value” Thank you Karen...you made a difference
5
14
56
On the Improvement Directorate All staff briefing. Staying connected even though many people are working in other areas in response to Covid-19. Thanx to Robyn for sharing ideas on wellbeing
#Caring4NHSPeople
and
@BevMatthewsRN
for sharing her work supporting
#TestingMethods2020
1
2
54
Great to see
@setrust
new transition ward take its first patients today. Big thanks to
@ConorMcDowell20
and Cathy for their leadership and enthusiasm in getting the new service established.
5
12
54
Great privilege to have
@maureenbis
@TheIHI
deliver a Masterclass for
@setrust
Lots of ideas on Building will for QI; harvesting ideas so we spread innovations and improve quicker; managing transition; engaging users in what we do.
#SQE
1
9
53
2
6
53
Today is an historic day: the first
#CovidVaccines
have been administered.
#OurNHSPeople
have been working so hard, together, to reach this point. Your commitment to
#Improve4Patients
is astounding - I'd like to say a heartfelt thank you to you all.
‘I feel really privileged to be one of the first people in the country to have the vaccine. We're really lucky, it's marvellous.’
94-year-old war veteran Frederick Benton from Grays in Essex received his Covid-19 vaccine today at
@MSEHospitals
.
7
40
281
0
10
51
Hi my names Hugh, National Director of Improvement. Keen to hear the views on
#ProjectA
and how to improve Ambulance services
#improve4patients
4
8
49
@horizonsnhs
Can I thank everyone for joining this and the previous chats. I have learned a lot...but it has also created a strong sense of an Improvement community who together can help create a better culture, services and outcomes for our patients and our staff.
#Improve4Patients
4
8
50
Great visit with
@Prerana_Issar
to
@boltonnhsft
Met staff from A+E and Maternity... really strong sense of teamwork and commitment to patient care. Excellent health and well-being initiative for staff developed in A+E.
#Improve4Patients
1
9
49
Fabulous visit to Ward 12 In LVH Excellent QI work in MH over last 2 years,evidence of reduced incidents, less violence/aggression, better patient+staff satisfaction. Well done Anne,Catherine+all the team.Special thx to Anne’s Mum+Lucille’s sister for the home baking...delicious
1
8
48
#Quality2022
On our way to NU Hospitals in the Vastra Gotland Region to see some exciting work using collaboration for continual improvement. Visits to Maternity/Neonatal, Community care, Surgery and Psychiatric care
@TheIHI
@QualityForum
1
1
48
On
#muslimwomensday
A massive thank you to all the
#NHSMuslimWomen
for all they do to support the NHS. Looking forward to following the Tweetchat shortly
@ZarahMowhabuth
#improve4patients
2
6
48
@mountfordjames
@RoyalFreeNHS
@KarenHTurner1
We have to make Improvement and QI accessible to all staff. It shouldn’t be exclusive. It should be like a gift to staff...enabling them to improve their jobs, their services and their outcomes for their patients
#improve4patients
#Improvewithpatients
7
14
47
Alison shares work she is doing with London+Glasgow. ”But what about the units down the road” We are now adopting idea from
@BelfastTrust
and promoting learning across the network 👏👏👏
So evident a team that are always trying new ideas+always improving...a QI culture
#SQE
1
12
47
Great to be able to join
@ECISTNetwork
today+ also hear
@powerNHS
+colleagues from
@NWAmbulance
talk about their improvement work. Sorry I couldnt hear all the presentations but great to see so many people committed to embedding improvement +making NHS services safer and better
1
9
44
Congratulations to
@sheffielddoc
and his team at Sheffield Teaching Hospitals for winning the Innovation in QI award at
#thebmjawards
0
8
43
Attended VMI P’ship+Vital Signs Board meetings in last few days.Really impressive commitment to: embedding an Improvement culture+empowering staff; improving quality by driving out waste; building a learning system based on sharing+collaboration. Lot to share+ learn nationally
0
7
43
Great presentation by
@setrust
@camperofdreams
Ruth for SoS
@MattHancock
and
@hscpermsec
on
@NIProjectECHO
Exciting opportunity to use technology to improve care, share knowledge and connect carers and staff over wide area
2
12
43
Really useful graphic and resources for anyone working in or interested in improvement. Thank you Andrea for sharing
#Improve4Patients
Are you a master of measurement? Do you understand the difference between data for QI, research & accountability?
If not, check this out from
@hqcsask
For this & other fab resources, see
@FabNHSStuff
@theQCommunity
@Evidence4QI
2
57
98
2
19
42
@helenbevan
@horizonsnhs
Please join us at 7pm tomorrow. Really keen to hear views from right across the NHS (and beyond) on what Improvement work people are doing and how we can
#Improve4Patients
and build an Improvement community
1
17
42
Great day at
@SaTHKPO
hosted Improvement Learning event. Fabulous improvement initiates showcased. Evidence the skills+tools are important...but of overriding importance was
#ournhspeople
and the culture. Empowered, skilled frontline staff driving improvement
#Improve4Patients
2
11
41
10mins to go....really looking forward to getting help and ideas on how to build a National Improvement Framework with staff and patients
#Improve4Patients
#ImprovewithPatients
4
4
41
A view from the stage..full room for the CoProduction session in Theatre 2.
#Expo19NHS
#Improve4patients
3
1
40
Congratulations to
@setrust
Tracey Steenson winner on the
@charlottemcardl
CNO award at the
@RCN_NI
Nurse of the Year awards
1
9
41
Anticipation grows from participants on
@setrust
@SETInnovation
7th SQE Programme. Largest number yet 150+ Building QI Capability.
#SQE
2
16
40
In the land of ABBA, the Dancing Queen
@HelenBevan
and Super Trouper
@goranhenriks
of Transformation, setting out the approach for success. Really enjoyed facilitating this session with
@ZoeLord1
#quality2022
#QITwitter
@QualityForum
@HorizonsNHS
1
4
37
Many positive changes have happened during
#Covid
-19 – share your ideas, enter the
#Qexchange2020
for the chance to get £30k funding for your idea or project – let’s keep these benefits going
#Improve4Patients
Calling all
@theQCommunity
members! Hot off the press.
#QExchange2020
opens in September 2020 has been announced with a theme of:
Embedding positive changes emerging through new collaborations or partnerships during COVID-19
@FabNHSStuff
@LouWaters_QI
@lockley_leeanne
@sw_fab
2
33
39
1
28
36
I'm looking forward to joining this tweet chat, on Wednesday 12 August and hearing your thoughts about evidence and knowledge and improvement. Do join us and share your ideas!
#QIhour
#E4QI
✨WEDNESDAY 12 AUGUST✨
-8pm
QI and Library & Knowledge Services communities are coming together!
Joined by
@HughMcCaughey
& the
@Evidence4QI
project team led by
@andreadgibbons
In collaboration with
@lockley_leeanne
@QualityFirstPAH
@QI_NottsHC
@DrAmarShah
#QIhour
#E4QI
0
10
14
0
16
37
@helenbevan
@horizonsnhs
Limbering up for
#Improve4Patients
Really looking forward to hearing about Improvement work going on across the NHS and building an Improvement community to help scale and spread it.
0
7
34
@BrendaCarsonSET
opens
@setrust
SQE Programme 8. Great to have participants from
@NIAS999
@NHSCTrust
@safeguardingni
with us. Learning QI and making services safer and better together
@HSCQI
#SQE
1
7
35
Great to visit
@NHSNorfolk
with
@Prerana_Issar
Lots of discussion with
@jonathanW_SABP
, Marie and colleagues about importance of leadership, culture and empowering frontline staff to embedding Improvement in the NHS.
5
6
34
@horizonsnhs
Can I also ask if people would find it helpful to have future chats+ if so what topics would be useful?
Personally,I would find it really useful to hear ideas on how we might do things, improve things and co-produce better solutions...if people are up for that?
#Improve4Patients
12
5
35
It's brilliant to see so much activity celebrating what health & care staff & our partners are doing to improve patient safety every single day. Do take a few moments to take a look at
#WorldPatientSafetyDay
tweets to learn & acknowledge their efforts
#Improve4Patients
This
#WorldPatientSafetyDay
presentation from
@FrancesHealey
talks about the work we're doing with partners to improve the system of national patient safety alerts
#WPSDNHS20
1
28
42
0
12
34
@Atul_Gawande
says -In Palliative care "Our higher purpose is Wellbeing....for which we need to understand people's personal goals and align with those. Envisaging the life that is worth living for the patient and helping to deliver it"
#HISQIconnect
1
14
32
Massive thx to all
@setrust
+HSC Social workers..changing people's lives+supporting the most vulnerable in our society 👏👏
#WorldSocialWorkDay
1
17
30
Excellent presentation from
@JoM0oRe
and
@TiffanyWishart1
sharing the REACH Programme to reshape access to Emergency Care in London. Success came (after initial failure) when it was staff led and based on trusting partnerships
#Quality2023
0
12
32
Great visit to Laurelhill Home in Lisburn.Thanks to Sue, Gareth +Sharon-ideas to improve services from all staff. Thx to Gareth for sharing this great quote, evident in Laurelhill. Love the Graffiti board gathering ideas from staff+families. Great to see Joan again+ meet Ruth
2
6
32
@mkrettiwt
@helenbevan
I believe empowerment of our NHS People is so so so important. We have hundreds of thousands of people who are skilled and committed....imagine if we empower them, give them the tools, and give them the support....
#Improve4Patients
5
6
31
Getting ready for our
@TheIHI
Forum session onVirtual collaboration with
@helenbevan
@oliverevans79
@KathrynPerera
#IHIForum
#Improve4Patients
1
6
31
A2 where staff and patients are supported and encouraged to own and lead change or improvement and feel safe to do so. It is visible, safe and becomes the way things are done round here
#leadingQI
3
5
30
A massive thank you to
@ANDborough
for honouring all Health+ Social Care staff with Freedom of the Borough on Saturday. A real credit to the Council in the year of
#NHS70
they bestow this honour on all staff 👏👏
Mayor referred to staff's "commitment, devotion and compassion"
1
2
30
@helenbevan
@NHSEngland
@ollybenson
@horizonsnhs
@tova_turkel
@Prerana_Issar
@SonyaWallbank
@KathrynPerera
@ZoeLord1
@karas01
@LynneWinstanley
@simonenright
When we started the day the view from my office was murky with loads of rain and sleet. As we finish our first
@NHSEngland
Improvement Directorate all staff virtual away day....the world looks brighter and clearer
#Improve4patients
2
2
29
Fabulous visit to
@setrust
Palliative care team today. Great teamwork;Inspiring passion+ commitment for end of of life care+their patients
0
9
30
@helenbevan
@NHSEngland
@ollybenson
@horizonsnhs
@tova_turkel
@Prerana_Issar
@SonyaWallbank
@KathrynPerera
@ZoeLord1
@karas01
@LynneWinstanley
@simonenright
Massive thank you to everyone who made our first
@NHSEngland
Improvement Directorate Away day possible and such a success. Too many to mention in a tweet, so the lists are attached. Great job...thank you
@horizonsnhs
#Improve4patients
1
1
29
Great presentation from
@BobKlaber
+Kevin Jarrold
@ImperialNHS
sharing their experiences and thinking on bringing Digital+Improvement together. “Tell each other’s stories; simplify the language (and concept); connect and share; digital and improvement together can transform”
0
3
29
@horizonsnhs
A4 I think we need to understand all the work that is going on across the Directorate (+across the wider Improvement family), but not only that we need to understand the skills and the capabilities. Then we can build links+teams that can offer+achieve more.
#improve4patients
4
3
27
@setrust
Incredibly proud of staff across all areas+disciplines...when things are at their worst,they can be relied on. HSC...Heroes;Selfless;Caring
0
11
27
Great session with
@sashnhs
staff-living
#improve4patients
Some of the things staff said “its teams solve problems”; Carol- “change isn’t feared,it’s expected”; Natalie -“I don’t have all the ideas, it’s staff on the frontline” Jo from Pharmacy “Now proud to say where I work”
0
7
28
0
2
27
@horizonsnhs
#OurNHSPeople
I consider myself to be part of more than one team. I am a part of the NHS family; the NHS Executive Group; my Improvement SMT; and a part of the Improvement Directorate. I believe we can and should be members of more than one team
1
4
27
@NHSLeadership
A4 As my mentor and friend William McKee always used to say “Let purpose be your guide” ....it’s what helps keep us going through difficult times.
#ProjectM
#Improve4Patients
#OurNHSPeople
0
3
27
Newly graduated QI Fellow Ruth
@camperofdreams
shares her improvement work on managing healthcare and wellbeing as people transition into Prison
1
5
27
A packed QIIC as
@setrust
undertakes the Cyber security exercise to test our Business Continuity systems
0
9
27
V brave+powerful testimony from Kerry at T.Board telling her story of donating daughter Abbie's organs+the benefits for others
#giftoflife
1
5
26
Clearing the old and moving to the new. Michelle+ Tracy tidying and locking up Ward 10.
3
10
27
Spent the morning with
@setrust
Palliative care team.So impressed by what they do+ skill, sensitivity+humanity in caring for their patients
0
9
26
Massive thx to all
@setrust
Nurses, midwives+Health care assts on
#InternationalNursesDay
Celebrate today,be proud of what you do every day
0
15
25
A3 Networks, clinical or others such as Q Community and learning platforms (eg Future NHS)along with the traditional approaches of presenting, articles etc I am great believer in learning together...we need to build up that culture of sharing and learning together
#QIhour
2
7
26