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✅ SERVICE ALERT - Needham Market (88) ✅ The road has now been reopened, and our services are back to normal route through Needham Market. Thank you for your patience.

The road remains closed, so our services are still operating this diversion in Needham Market. Apologies for any inconvenience.

⚠️ SERVICE ALERT - Needham Market (88) ⚠️ Due to an emergency road closure on the High Street, services are on diversion until further notice. Services are operating via Barretts Lane & Hurstlea Road. Delays are expected as a result of this.

@AlexHil58470351 I have raised the details of your complaint to the depot team for internal review. The team will monitor the performance of the services and vehicle, so that we can assess where we need to make adjustments. If you would like the case reference, please DM us. (3/3) -Beth

@AlexHil58470351 On 21/01, the service ran behind schedule, serving your stop at 08:22. Lastly, on 14/01 the service ran behind, serving the stop at 08:05. I appreciate the impact that a late or amended service can have on your day and I apologise for any inconvenience caused. (2/3)

@AlexHil58470351 Hi Alex, I am sorry to hear this. I have looked into this and I can see the following: On both 04/02 and 28/01, the service was impacted by disruptions, beginning the trip further down the route. As a result, your stop was unable to be served. (1/3)

@nr898989 Hello, we've not heard from you in a while. Please do get in touch if you require any further assistance at all. - Sara

⚠️ SERVICE ALERT - Trimleys (73/75/77) ⚠️ Due to utility works & resurfacing, Trimley High Road is closed until Friday 31st January. Services will operate via Howlett Way & A14. A shuttle bus will be in place between Trimley & Felixstowe. Find out more:

@sambakey This isn't what we expect from services so I do apologise, I have noted this and passed this on to our depot team to investigate and action where relevant. Please DM us if you require a case reference in the meantime. - Kian (2/2)

@sambakey Hi Sam, I can see that the service unfortunately operated 25 minutes late and reached Grange Farm at 7:42. I can also see that the service operated 30 mins late on 29/1 and 40 mins late on 28/1. (1/2)

@nr898989 Hi there, this is disappointing to hear. I do hope you managed to travel okay. To look into this further, I would just require you boarding location please? - Sara

@RubiRoo_P beyond our control. I'm very sorry for the inconvenience caused. ~ Keja (2)

@RubiRoo_P I can see that the 7:39 service is running late, having just departed from Lattice Barn. We aim to operate services as advertised in our timetables but there may be occasions when journeys take longer than expected due to factors...(1)

@thebluepencil Hi Sharon, Diversion information is provided by the local authorities and the information they provided us, advises that the closure ends today, if there are any extensions to this closure, we will advise our customers on our x page once we are made aware. Thank you. ~ Kiki

@GeorgieChandaue and this matter will be dealt with in line with our internal policies and procedures. If you would like the case reference, please DM us. Once again, I apologise for the impact on your journey. (2/2) -Beth

@GeorgieChandaue Hi Georgie, I have raised the details of your complaint to the depot team, for internal investigation. Part of this investigation will include a formal meeting with the driver identified to discuss the reported issues... (1/2)

⚠️ SERVICE ALERT - Trimleys (73/75/77) ⚠️ Due to utility works & resurfacing, Trimley High Road is closed until Friday 31st January. Services will operate via Howlett Way & A14. A shuttle bus will be in place between Trimley & Felixstowe. Find out more:

@d4rKn1ght Hi there, I'm sorry to hear about this. So we can get this actioned and investigated for you, please could you confirm the stop you're boarding from and provide 3 examples of dates this has occurred? Thanks in advance. - Kian

@RubiRoo_P journeys take longer than expected due to factors beyond our control. I'm very sorry for the inconvenience caused. ~ Keja (2)