FictionPress ✍️
@FictionPress
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We are working extremely hard to resolve outstanding issues and adding new features to both web/app. Hosting and electricity alone is costing many thousands a month. We want to reduce ad-based funding if possible. Please support us at ❤️☕
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is serving millions of active readers/authors world-wide and a fictional site hosting stories and poetry. We have a very strict policy on sexual content and sexual content related to child abuse. On July 12th,
@GoDaddy
deactivated dns-resolution for our
is currently experiencing DNS issues, which are being actively investigated and resolved. However, app access remains unaffected.
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is currently experiencing DNS issues, which are being actively investigated and resolved. However, app access remains unaffected.
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We expect resolution within the next 24 hours. As this error is upstream and out of our direct control, the 24 window is our best estimate currently but we hope to have this resolved earlier than that.
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2022 3Q Update:
- There was service instability last week caused by combination of network, software, and hardware fault which we have traced and fixed.
- Android and iOS apps will receive an new v51 update soon which addresses iOS 16 compat issues with reduced ram usage.
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Network is back online. We are working with network support to find out core cause.
Our upstream provider is experiencing network issues again. After this incident is resolved, we will expand to a second location so our network has better redundancy.
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Staff has been on-call, with little sleep, for the past 32+ hours as we are in the final stages of getting all the data/servers fully synced. This process is taking much longer than expected due to performance regressions. We expect resolution within next 8 hours. Services are
We are slowly bringing the servers back online after an unplanned power failure/outage at the datacenter. Due to the power off event, staff has to manually inspect every server, service, and drive which is very time consuming.
We expect services to be fully back online within
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We are working to resolve a network outage affecting services.
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Please disregard the last cryptic tweets. The root cause was a 5 hour delayed flight causing deprived sleep for staff causing the tweets. Or put more simply, the staff sat on the phone with official tweet open and what followed was tragic.
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We are currently experiencing a network connectivity issue. Pending update.
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Our upstream provider is experiencing network issues again. After this incident is resolved, we will expand to a second location so our network has better redundancy.
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We are currently transitioning domain register (root-dns) services from
@Godaddy
to different provider within the next few hours. There are several domains related to and and it will take us a few days to transfer and validate.
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Both web and app access are returning to normal operational status. For the technicals, the core issue was caused by a network switch failure which triggered a (still investigating) chain reaction causing other switches to drop packets randomly wrecking havoc on our network.
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Service is currently offline due to DNS issue. We are working to resolve this issue asap.
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Here is our roadmap for 2022 October through December.
- Revamp website (desktop and mobile) to bring it to 2022 standards. Yes, finally.
- Offer API service for those who wish to enhance or expand on what we provide.
- Make Windows/MacOS client experience first class.
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A critical hardware (network switch) went down causing severe service disruption. We are enroute for replacement. Eta 2 hours.
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Last week we resolved an email alert issue as result of a cascading backlog. For this week we are planning to resolve the story stats display issue caused by our recent migration to the golang programming backend.
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Please note website access is still offline but we are working to restore access. Compared to the website the app services have fewer components allowing us to restore/reroute them much faster.
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🐛 Dns propagation progress is 20% complete for app users and 15% complete for web users. We are doing everything we can to speed up the process.
🐞Updated dns entries are currently propagating around the world. It may take a few hours to get everything in sync and services back to full normalcy.
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We are experiencing an internal network issue causing access issues for both web and app. We expect service resumption in ~60 minutes.
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Datacenter facility has ongoing power failure causing our servers and switches to be either power cycled or still offline. We estimate full resolution within 2-3 hours. Pending update.
Preliminary results are showing power delivery issues as root cause. There may be power/circuit issues at the facility where our servers are located. Pending update.
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Core issue resolved. Upstream broke bgp, for the second time in the past 30 days. Frustrating.
Network disruption detected. Staff is checking for cause and fix.
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Multi-lingual translation feature on the android/ios app got a backend fix just now which resolved most of the issues plaguing the functionality caused by gpu exception not correctly handled.
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We are still hard at work getting everything back to normal... Thanks for the patience. Lots of jigsaws to complete and we are working as fast as we can.
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Web story stats function is slowly getting restored. There are hundreds of millions of backlogged data points we need to re-process. We will monitor restoration progress as it may take couple of days to catch up.
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We are slowly bringing the servers back online after an unplanned power failure/outage at the datacenter. Due to the power off event, staff has to manually inspect every server, service, and drive which is very time consuming.
We expect services to be fully back online within
Datacenter facility has ongoing power failure causing our servers and switches to be either power cycled or still offline. We estimate full resolution within 2-3 hours. Pending update.
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We have experienced elevated bot attacks over the past 48 hours which have degraded the web login services. Staff have been scrubbing the incoming traffic 24/7 and we will implement more direct/indirect protection within the next 48 hours to protect access for legitimate users.
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We have resolved a network issue which resulted in access errors for both site and app users for the past hour. In addition we have also fixed an issue with login via google account.
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Status Report:
1) Bot protection has been hardened by the hour. We have now blocked and/or slowed 95%+. It is impossible to block every bot we will try our best.
2) Resolved network access of app users from Senegal.
3) PM email notifications will return within the week.
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Pest control update: over 200K bot accounts have been removed thus far. We will be introducing defenses to make it harder for the spambots to survive.🧯🐀
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App services have returned to normal while we re-route traffic to backup network. Web access should return to online but slow (degraded) status within the hour.
We are working to resolve a network outage affecting services.
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Out of caution, we have disabled PM email alerts until a more secure anti-spam feature is installed which can thwart the continuing efforts by some nefarious spam bots.
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We have been working around the clock to bring all services back online. App access is now 95% online minus intermittent Google/Facebook login errors. Web login area is at 80% readiness. General web is at 50% capacity.
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Today, we have two backend issues slated for fixing/triage:
1. Synchronization with newly added categories.
2. Email notifications for account activities (logins/signups/password resets) to certain domains.
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App access now at 100% capacity (full-speed) now that remaining network issues have been resolved.
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We are currently fixing a syncing issue causing outdated database info to be displayed. Root cause is potentially nic/switch arp corruption.
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Full cluster data syncing in progress and full sync should be complete within the next 90 minutes. Upon completion, search engine and category listing will show/reflect new and updated stories plus reviews.
We are 75% done and expect full resolution within the next few hours. This issue was much harder to track down due to combination of kernel, network card (nic), and network switch causing random arp corruption. Some clusters will need to be restarted.
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Doc manager per doc life limit has been extended to 365 days (1 year) from 90 days based on doc edit date. We still highly caution that doc manager not to be used a lifetime storage device.
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Facebook login is currently offline while we work with meta to resolve the issue. We expect a resolution within 2-3 days.
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Pandemic has wrecked havoc on family of staff members but we are striving to enhance our services in 2022 3rd quarter & beyond and put the miserable last two years behind us.
Starting today we will be doubling our db cluster capacity to resolve any remaining perfromance issues.
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PM feature now back online after the successful data migration.
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Both web and web access have returned to online status. Currently all essential services are operating on a backup network so performance is degraded. This will allow full service access while primary network issues are getting worked on.
App services have returned to normal while we re-route traffic to backup network. Web access should return to online but slow (degraded) status within the hour.
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Service slowing returning to normal. We expect full recovery in 15-30 minutes.
We are actively re-routing networking packets to bypass the routing errors. Estimate restoration is between 40 minutes to 2 hours.
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Service will be interrupted for about 15 minutes starting now...
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@Godaddy
, again without communication, re-instated root-dns functionally for . That's good, at least we think so.
Here is the kicker. Just got another "Urgent" notification from childabuse
@godaddy
.com for a fictional story where the main characters is a
is serving millions of active readers/authors world-wide and a fictional site hosting stories and poetry. We have a very strict policy on sexual content and sexual content related to child abuse. On July 12th,
@GoDaddy
deactivated dns-resolution for our
412
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A critical network bug was found and fixed within the last 24 hours which caused random cluster sync errors for many of our cluster nodes. This core bug was the cause of the persistent syncing problems we've been experiencing over the past week.
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🚀 Dns propagation fix to resolve service issues should be 100% complete within the next hour.
🐛 Dns propagation progress is 20% complete for app users and 15% complete for web users. We are doing everything we can to speed up the process.
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🐞Updated dns entries are currently propagating around the world. It may take a few hours to get everything in sync and services back to full normalcy.
Service is currently offline due to DNS issue. We are working to resolve this issue asap.
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We have found the core issue behind the internal network storms/problems and are patching them as fast as possible. We expect issues to be fully resolved in about 2 hours. Service may be intermittent in the mean time.
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Backlogged stats data are currently being processed in reverse chronological order. Jan 2024 data will be processed first, then Dec 2023.
Web story stats function is slowly getting restored. There are hundreds of millions of backlogged data points we need to re-process. We will monitor restoration progress as it may take couple of days to catch up.
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The decommissioning of an outdated server and the transition to new hardware is in progress. Short and sporadic service interruptions may be experienced.
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The delivery of backlogged email alerts has now resumed. Due to the significant size of the backlog, it may take up to a week for normal service to be restored. Please ensure to whitelist the addresses <bot
@fanfiction
.com> (note the .com, not .net) and <bot
@fictionpress
.com>.
Today, we have two backend issues slated for fixing/triage:
1. Synchronization with newly added categories.
2. Email notifications for account activities (logins/signups/password resets) to certain domains.
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Two unrelated notices:
1) Login section of website is experiencing service degradation. We are working to resolve the performance situation.
2) Planned network upgrade is happening within the next 30 minutes to 2 hour window. Expected down time to be less than 5 minutes.
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Text-to-Speech (TTS), Dictionary, Translation, and Grammar features for the app have been repaired on the server backends, resolving the recent issues with random retries and errors.
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There is currently a wave of automated robo reviewers spamming our services. We are investigating and will purge these accounts shortly.
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Status Update:
1) PM email notification is scheduled to return on Dec 19
2) We will be reducing feature access to users with disposable emails. Almost all bots use disposable emails with no accountability.
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We are 75% done and expect full resolution within the next few hours. This issue was much harder to track down due to combination of kernel, network card (nic), and network switch causing random arp corruption. Some clusters will need to be restarted.
We are currently fixing a syncing issue causing outdated database info to be displayed. Root cause is potentially nic/switch arp corruption.
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Happy New Year! We have ambitious goals for 2018 with plans to improve all areas including web, app, and support. For January 2018 we have the following scheduled: 1) Deploy services in a second data-center for redundancy 2) PM v3 release with app/site integration.
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Upstream service down. Fix in place but eta 2hours to recovery.
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Please note we are aware the mobile site is having ads incorrectly injected into chapters by 3rd party ad system. We will be resolving the core issue within the next 24 hours.
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Core server has been recovered successfully by staff. We are going to migrate service off this old server later today and decommission it for good. We will sent out notice before the server-to-server service migration begins.
A critical server processing pm messages is offline due to errors. There are some cascading effects caused by this outage. Some feature, web/app may be affected.
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Primary network access issues have been resolved. All services are now in fully-connected, non-degraded state. Outgoing emails are currently back-logged so there will be a delay in this specific service.
Both web and web access have returned to online status. Currently all essential services are operating on a backup network so performance is degraded. This will allow full service access while primary network issues are getting worked on.
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Service disruption between CloudFlare and our origin servers causing web-service degradation. We are investigating cause.
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Scheduled hardware upgrade in progress. Review db cluster is currently restarting for reconfiguration and will return to online status in 5 minutes. Review feature impacted.
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Hardware upgrades and retirement of deprecated servers will be performed tonight between 8pm to 12am US Pacific time. We do not expect any service interruptions for this upgrade window.
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Currently upgrading our infrastructure to boost capacity by 3x within the next 7 to 14 days. We are also making preparations to resume some PM alerts as we implement safe-guards against bots.
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We are currently working to prevent the mix of automated bots and social engineering to exploits a security hole which may allow user to self trigger an account modification without visual consent. We will update frequently as the fix is continuing to be applied.
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PM feature update. A datacenter primary AC failure caused ambient temperature to reach over 95F resulting in a critical PM server to bite the dust. We are in the process of data migration. Eta to PM service recovery is currently set for 5AM Pacific Time.
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For the start of 2019 we have improved the performance and reliabilty of app access (android/ios) significantly and are still hard at work to make sure it gets even better.
We are currently resolving a website issue regarding stats.
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3) We are in the final stage of server migration which will allow us to provide a more stable service in the immediate future.
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Preliminary results are showing power delivery issues as root cause. There may be power/circuit issues at the facility where our servers are located. Pending update.
We are currently experiencing a network connectivity issue. Pending update.
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Network disruption detected. Staff is checking for cause and fix.
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Scheduled Maintaince scheduled for 11PM US Pacific Time tonight (Aug 30th) and will last estimated 1 hour. During this window, we expect some degraded services while we perform large scale internal and external network routing updates..
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The migration and decommissioning of Rat1, Rat2, and Rat3 to the new Slime2 hardware instance have been completed successfully. The backlog of web stats migration regression has been resolved.
The decommissioning of an outdated server and the transition to new hardware is in progress. Short and sporadic service interruptions may be experienced.
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Over the past 8 hours some alert emails were delivered more than once. Duplicate alert emails issue has now been fixed.
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We are currently updating the kernel image on all of our cluster nodes to resolve database sync issues. We will reboot each node serially and verify. The entire process should take approximately four hours. During this time period, users may experience some degradation in service
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At 6:30AM US PST, there was a network outage at a non-essential part of our system which caused app access to be effected. This issue has been resolved. We are triaging to to see why the non-essential secondary network impacted the primary.
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We have partially resolved multiple issues with network access affecting app users. App access is currently at 50% capacity as we work to bring everything up to speed.
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Luck is not on our side today. Our datacenter is once again currently performing an emergency network repair which is causing issues for both website and app. We expect a fix within the next 45 minutes. We apologize for the inconvenience.
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We apologize for two retweets made by staff that was meant for a personal account and not the official FP account.
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We are working to resolve a network access issue with android/iOS apps.
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We have fixed a misconfigured monitoring system which prevented staff from proactively resolving hardware issues before they affected service causing issues last week.
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iOS v50.0 app released to Apple appstore which resolved several iOS/iPadOS 16 compatibility issues. We recommend everyone to upgrade.
Android v50.0 will be released in the next 24-48 hours.
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We have been combating a wave of bot pm spam for the past 14 hours. The fight is ongoing...
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We have just resolved an issue where some recent stories/covers are not properly shown. The chance of reaching this error was around 6.7% randomly.
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Official app now on both Apple AppStore & Google Play! ios: android:
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We have monitored essential services for the past 2 hours and everything is returning to normal. Response times and latency are within normal parameters. We are still working to verify that all service have fully recovered.
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...We will also be adding extra protection to both PM and Story submission later today to further combat these spam bots. Some users may be required perform extra captcha verification.
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Please note app browsing/searching interface is current down due to database upgrade. Website search is also down due to database upgrade. We should have everything returning to normal shortly.
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The intermittent translation errors and retries within the app have been resolved. We are currently addressing the issues related to TTS requests not responding promptly.
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Current datacenter networking/connectivity issue is taking longer than expected to resolve. We will update as soon as we have more info.👷
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Service returning to normal... We are doing a post incident analysis to get to the root of the issue.
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We are experiencing packet loss due to upstream provider. All services are in degraded state pending a fix from our upstream service provider. We will keep everyone updated. Services will be slow or inaccessible in the meantime.
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We are currently resolving an issue causing slowdown in the login area and specifically the doc manager upload system. Please note app access is currently unaffected.
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Malaysia has joined Indonesia as the only two countries on earth that has blocked access to .🧐
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We are actively re-routing networking packets to bypass the routing errors. Estimate restoration is between 40 minutes to 2 hours.
Service disruption between CloudFlare and our origin servers causing web-service degradation. We are investigating cause.
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We have added protection against the duplication of email alerts sent to users. Previously, this could occur if certain alert actions were repeatedly triggered in a loop, whether accidentally or intentionally.
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We do not expect any outage during this transition. We have never used
@Godaddy
to host content or provide actual dns service. They were our domain register which does root-dns (root nameserver) routing to the actual/real dns providers. Without this minimal feature provided by
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Android and iOS v51 release eta is 48 to 72 hours depending on various store approval process.
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A hardware failure caused the login area to be unresponsive for the past 6 hours. We have fixed this issue but it took an unexpected delay to procure the replacement part.
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