Simply Energy is now ENGIE. ENGIE has owned Simply Energy for over 10 years and is one of the largest independent power producers globally. While our name and logo have changed the products and services you receive from us will remain the same.

@lestrandtweet @lestrandtweet I can assist further, please PM me with your account number and phone number to enable me to access your account and get you connected with them. Thanks Kristy

@andrew_bakonski Hi Andrew, Please PM me with your Account details so I follow this up for you. Thanks Kristy

@karanj @karanj Can you please PM me so I can look into the SMS's being sent to you. Thanks Kristy

@timmy4885 @timmy4885 The Energy Bill Relief payments will be automatically applied as bill credits. Relief payments will be made in quarterly instalments, starting with your next bill issued after 1 August. thanks Kristy

@trevoryoung @trevoryoung I have sent you a PM on here. Thanks Kristy

@JonathanBu44022 Hi there, please PM me your account number and phone number so I can investigate your account. Thanks Kristy

@Bobbysox20 Hi Tegan, I'm sorry to hear that. I've responded to your DM for further assistance. Thanks, Tyler.

@Just1MoreBrick Hi there, if you have previously requested email and received it in the post, please send us a DM with your account number so we can check how it was changed. You can update your bill delivery method at any time here: Thanks, Tyler.

@kaputTumbleWeed Hi Yugantar, thanks for reaching out. Please send us a DM with more info so we can assist? hanks, Tyler.

@Bobbysox20 Hi Tegan, thanks for your feedback. We'll take this into account for future consideration. Feel free to let us know if you still need assistance or skip the queue and manage your account via our app or get answers fast on Live Chat here: Thanks, Tyler.

@LoryanStrant Hi Loryan, you may click the link in the 'resolved' email to view our response. If you'd like to send a DM with your case number, I can check further. Thanks, Tyler.

@Drew_Keych Hi Drew, I'm sorry to hear that. May you please send us a DM including the pages you are referring to? Thanks, Tyler.

@gusk Hi Gus, I'm sorry about the troubles with the app. Have you tried deleting and reinstalling the app? We're here to help, please send us a DM with your account details and if possible a screenshot of the error message you're seeing. Thanks, Tyler.

@elyobo Hi there, if you have received a bill addressed to The Occupant, it means we were or we are currently supply energy to your property but do not have you listed as one of our customers. Please send us a DM with the account number and move in date so we can assist. Thanks, Tyler.

@JayWhittaker1 Hi Jay, I'm sorry to hear that. When you change plans, a welcome pack will be issued within 24 hours. Feel free to send us a DM with your account number and more details so we can assist. Thanks, Tyler.

@barbwodecki Hi there, thanks for letting us know. Please check your junk and spam folders. Your previous MyAccount log in details are no longer valid for our new MyENGIE. Re-register here: We're here to help, please send us a DM for further assistance. Thanks, Tyler.

@philipb4 Hi Phillip, thanks for confirming. Is the occupant bills prior to this time? Please send us a DM with the account number, so we can check further. Thanks, Tyler.

@council Hi Thomas, stay tuned for the app! In the meantime, you can get started with registering for MyENGIE via the website here: Thanks, Tyler.