CharityComms
@CharityComms
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The professional body for charity sector communications.
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Joined November 2008
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After careful review, we have decided to scale back our activity on X so we can put our energy into a wider social media strategy that reaches our members in new and exciting ways.
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And last but not least - the final award goes to the entire comms team
@RNLI
. They continue to do incredible work in the face of adversity. A huge congratulations to you all!
#InspiringComms
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It's
#InternationalDayOfCharity
so let's give it up for all the amazing people working both in, and with charities, to make our world better
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Fantastic to see many of our members getting involved in the
@HomewardsUK
programme, committed to ending homelessness, including
@FrameWorksUK
,
@Shelter
,
@ItsGroundswell
, and
@centrepointuk
.
There's a bigger story to tell about homelessness - how it happens, who it affects, and how we can end it.
So we're delighted to join the
@HomewardsUK
programme led by HRH The Prince of Wales to help tell this story nationwide.
#Homewards
@KensingtonRoyal
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📢Whatever you’re communicating today - plain English makes it more inclusive📢
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Twitter is feeling particularly negative today. If you have to stay online for work, remember to keep taking breaks and ask for support if you need it. Also, take some time to focus on the good. Have you got some good news to share? Let us know! 👇
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According to
#CharityToday
report, charities spend £136.4m every day improving lives and supporting communities
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Hi, I’m an experienced
#charity
comms professional. You might know me from such hits as “‘Everyone’ isn’t really an audience is it Karen?’, ‘No, I probably can’t make it go viral with no help’ and ‘What’s another word for “support”?’
Hi, I’m an experienced
#nhscomms
professional. You might know me from such hits “I don’t think a new poster is going to achieve that on its own”, “it would help if we could have had a bit more notice”, and the chart-topping “what do you actually want people to do as a result?”
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Being a charity communicator isn't easy. We need to take care of staff, colleagues and ourselves. That's why we've partnered with
@LondonKirsty
and
@lightful
to produce this
#CharityWellbeing
guide for comms professionals.
Get stuck in, you deserve it. 😊
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This is for all the charity comms people out there making a difference. We see you 😎
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Today is
#GivingTuesdayNow
and the CharityComms team would like to say a massive THANK YOU to all the essential workers, the volunteers, charity workers and of course all of our brilliant members! You're all doing incredible work!
#NeverMoreNeeded
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Super excited to see what this collab between
@NcutiGatwa
and
@centrepointuk
will bring👇
(thanks for the teaser tweet
@CharlotteHLore
!)
A joy to meet
@NcutiGatwa
at
@centrepointuk
this morning & discuss upcoming plans 🤐 to raise awareness of youth homelessness. Super grateful for your time & your support. 💛
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"A masterclass in comms" - now that's a compliment!
A huge well done to
@RNLI
on their response to media criticism over the summer. 👏
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Great example from
@CLIC_Sargent
on actively addressing areas which need improvement in a straightforward and human way. Hats off to these guys.
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Our first winner is Nana Crawford, Social media manager
@BritishRedCross
congratulations!
#InspiringComms
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In July,
@LondonKirsty
wrote this piece for
@ThirdSector
on working in social media for charities and mental wellbeing. Tomorrow we will be launching a comprehensive guide to conserving the emotional wellbeing of comms staff. Keep an eye out!
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Looking for new ways to improve your social media strategy?
Here's our latest pick of
#SocialMedia
resources and tips. 🧵
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Now more than ever we need to build support for our sector so that we can help the country come through the crisis and help the recovery.
#NeverMoreNeeded
Read more 👉🏻
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We love that
@NCVO
has opened up some of its member-only resources for
#SmallCharityWeek
. What a way to embrace the spirit of
#BigSupportSmall
To celebrate
#SmallCharityWeek
, we've opened up access to some of our key member-only resources – you'll find them here:
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Just taking a quiet moment of solidarity with comms pros arguing that you can start a sentence with ‘And’. We’re there with you...
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The CharityComms team have chosen their campaigns of the year! We mention
@WaterAidUK
,
@crisis_uk
,
@DementiaUK
,
@Book_Aid
,
@theIRC
,
@CLIC_Sargent
,
@samaritans
,
@WarChildUK
,
@MindCharity
,
@Rethink_
and
@YoungMindsUK
! What are yours?
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Our new resource is live - Accessible communication: A starting point to foster more inclusive comms.
We hope this will help you and your teams begin to make your comms more accessible. So give it a read and let us know what you think!
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Sending our thoughts to the social media teams at
@MindCharity
and
@samaritans
who have been experiencing negativity this week since communicating their support for those affected by Chris Kaba's death.
Proud of their work, responding clearly while staying true to their values.
It's important that we talk about difficult issues and, as a charity committed to anti-racism, we understand that sometimes people won't always agree. (1/6)
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Our sector is lacking diversity, and
@sushi_juggapah
urges us to stop ignoring it. To address the problems, we need to open up discussion, so let's get comfortable with the 'uncomfortable', in order to make a change.
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It's
#InternationalWomensDay
and we want to give a big shout out to all you amazing women working in comms. You are all incredible and we thank you for being a part of our community and inspiring us each and every day 👏👏👏
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For her contribution to the sector, we're delighted to announce
@browning_vicky
is the winner of our Special Inspiration Award
#inspiringcomms
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A massive congrats to
@macmillancancer
for being named the best charity brand in 2019 for the 7th year in a row. 😯 😍 👏
via
@CivilSocietyUK
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Next, we have...
@e_m_n_uk
Senior content manager
@mariecurieuk
. Huge congratulations!
#InspiringComms
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Right now we are supporting our members who are doing everything they can to support communities, but resources are running out and people and causes are suffering.
Government – please create an Emergency Support Fund
#RightNow
!
#NeverMoreNeeded
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We are bursting with pride for our CEO
@adeelawarley
who has been awarded an OBE for her outstanding work in the sector. What wonderful news to come back to! 👏🎖️
Hugely humbled to receive the public honour of an OBE and privileged to work with charity communicators to engage and inspire many more people to support the vital work charities do.
#charity
#NYHonours
@CharityComms
#NeverMoreNeeded
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Sometimes in life it is nice to stop to appreciate the good things, here are five great digital charity campaigns to get you started
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Not that we were in any doubt about the benefits of spreading some kindness this
#WorldKindnessDay
but according to researchers it could also make us live longer - double win!
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We are so excited that we can finally announce that our newly elected Trustees are...
🥁 🥁 🥁 🥁
Justin Driskill and Kirsty Marrins! 👏 👏 🎉
Welcome to the team!
Thanks to everyone who voted! Find out about
@JD_256
and
@LondonKirsty
here:
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Looking for social media accessibility tips? Make sure you're following
@RNIB
's 12 days of accessible social media.
We have a feeling this tune is going to get stuck in our heads. 😅
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'We try to take every single message we receive, whether positive and negative, on its merit, and to be honest, personal and informative in our response' -
@RNLI
explain how they weathered a negative media storm and came out on top.
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The Charity Commission's recent release of social media guidance has likely sparked thoughts about your policy and supporting your social media managers.
We're here to help with your considerations and have pulled some thoughts and insights together. 👇🧵
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Great response from
@RNLI
following all the social media attention this weekend. Keeping their communications clear and their organisational values and principles front and centre 👏👏
Our charity exists to save lives at sea. Our mission is to save every one. Our lifesavers are compelled to help those in need without judgement of how they came to be in the water. They have done so since the RNLI was founded in 1824 and this will always be our ethos.
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🚨 🚨 Our new innovation guide has just launched! 🚨 🚨
Written by Alex Scott and sponsored by
@narrative_time
, the guide considers "barriers to innovation, how to take risks and make the most of opportunities. "
Get started:
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Today is
#GlobalAccessibilityAwarenessDay
, and to celebrate, we have a special blog for you!
@RNIB
's
@rabbitinahat
and
@lifeofablindgrl
share their guide to accessible social media etiquette to help us all make social media accessible for everyone.
#GAAD
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Our first award is the Accessible Comms Award, a devoted award for communicators advocating and practising accessible communications. And the winners are the Social media team
@RNIB
. Congratulations!
#InspiringComms
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Our next fabulous winner is
@NikkiFundraiser
, Founder of Furloughed Fundraisers Chat 🎊
#InspiringComms
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Today is the day! It's almost time for our
#CharityDigital
conference - are you ready?*
Cant wait to see you all soon! A big thanks to
@ReasonDigital
for sponsoring!
*You're not. You can't be. No one can. It's massive.
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Are you working on an exciting campaign right now? Tell us about it 🙌🏻 👇🏻
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We just hit 40,000 followers! Thanks to all of you - we love being a part of this amazing community ❤️ 💙 💚 💜
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Our newest publication, FilmKit is now live! The first chapters were written by
@mollycordelia
and Mike South, but we want you to guide the rest. Let us know what you think and what you want to see next!
#CCFilmKit
#CharityVideos
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So much love for our new template library ❤ We're so glad you like it and hope it'll help you save time
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Our next winner is
@emmagibbo
, Media and communications officer
@YLvsCancer
. Congratulations!
#InspiringComms
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Incredible news for
@samaritans
! 👏
We’re proud that Samaritans has been chosen as the official charity of the year for the 2024 TCS
@LondonMarathon
! 💚
We’re ready to show the world that we believe in tomorrow, are you?
Join
#TeamSamartians
:
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Can we just say how amazing it is to see people all pulling together to help others like this 👇 . Amazing GoFundMe set up by
@BootstrapCook
to help
@TrussellTrust
keep helping others. 👏👏👏
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So Twitter becomes X. Most of you are probably wondering what this means, so we will be keeping an eye out for any useful information and resources.
How are charities reacting to the changes? Here are a few great tweets (or X's) that we've seen. 🧵
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We hope this brings a successful result 🙏🏻
#EveryDayCounts
Powerful letter in the
@Telegraph
today from signatories including two former party leaders urging substantial financial help for the voluntary sector from the government.
'Charities can’t help tackle coronavirus, or help us rebuild, if they no longer exist.'
#EveryDayCounts
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“We don’t just have a technology strategy, we have an influencer strategy’ because it’s not about technology at
@age_uk
, it’s about people. YES! 👏🏻
#CharityDigital
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Does your charity use Canva? Well here's a video guide to help you make the most of the tool so you can thrive with your content creation.
Huge thanks to
@GivingTuesdayUK
and
@Shelter
's
@rebecca_curtis
for producing this excellent resource!
Thanks to
@rebecca_curtis
from
@Shelter
for doing this great video about
@Canva
for us. How to use it at your charity to produce great content for
#GivingTuesday
and your other campaigns
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We've joined the
#StandWithTrans
pledge, which aims to make UK charity workplaces more LGBTQIA+ friendly and inclusive. The goal is to create a safe environment for all trans and non-binary individuals, enabling everyone to fulfil their true potential.
Find out more 👇
📢We're delighted to let you know that our
#StandWithTrans
🏳️⚧️ trans inclusion campaign is now LIVE!! More info here:
Please share widely
#CharitySoStraight
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For anyone who may need to hear this today, remember that you do not have to subject yourself to excessive pressure. ❤️
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There’s a huge amount of uncertainty around the future of Twitter, which presents many challenges for communicators. Should you consider new platforms? How can you be prepared for outages?
Here’s some things we’ve seen to help aid your thinking. 🧵
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What a gorgeous Christmas film from
@RNLI
, celebrating their dedicated volunteers! 🤩🥰🎄
JUST LAUNCHED! Our very special Christmas film! And it’s dedicated to all our volunteers that our supporters help power to the rescue. They will answer the call all year round… but what happens when the pager beeps on the big day?
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Morning communicators - our thoughts go out to everyone tapping away & trying to stay focused in a stuffy office this morning.
#Heatwave
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Happy
#BrewMonday
, everyone! ☕
We're joining
@Samaritans
to debunk the 'Blue Monday' myth, connect with each other, and support the charity’s vital work while aiming to get the hashtag to the top spot. Let's do this!
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It's October so that means lots of new awareness days. Let's dive straight in shall we? 🙂🧵
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'Charities must improve storytelling to attract more major donors' says Carrie Underwood via
@CivilSocietyUK
#NationalStorytellingWeek
#CharityStories
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It's our Inspiring Communicator Awards night tonight. It's one of our favourite nights of the year, where we get the privilege of recognising the great work that is going on in our sector. Keep an eye on our feed for updates throughout the evening!
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Working on your charity’s comms responses during this time of national mourning? Here are a few charity examples we’ve spotted that may help your thinking. 👇 🧵
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We’re loving all the
#RandomActOfKindnessDay
tweets! What has been your favourite so far? Copy the link to the tweet and reply to this tweet so we can create an inspiring thread!
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It's day one of
#VolunteersWeek
! So, how are charities celebrating?
Let's take a closer look! 🧵👇
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New charity - The Fat Beehive Foundation launched today to support small charities. The charity will provide grants of up to £2,500 to help small charities build websites and digital products. More info:
#NeverMoreNeeded
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That's our wonderful CEO receiving her OBE today. We are so proud ☺️👏
Thank you to all the brilliant charity communicators - it’s a privilege to work with you
@CharityComms
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Whatever happened this morning, make room for self-kindness at lunch (and maybe follow Stacie Swift on Insta).
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The CharityComms team is taking a little break next week. We will be back in action on Tuesday 1 September. Next week we will be sharing lots of great content with a daily theme so you don't miss us too much. See you on the other side! 💚
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Want to test your
#AccessibleComms
knowledge?
Here’s a quiz based on our accessible communications resource. You can find all the answers there, but try not to cheat. 😉
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At the end of the journey you won't need a digital strategy, you should have a business strategy that digital runs through
#charitydigital
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As
#VolunteersWeek
continues we want to take a moment to thank our own volunteers - CharityComms mentors and trustees!
Thank you for all the work you do in supporting our network. 💚
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Managing embargoes for the most secret organisation in the UK – here's how
@Stonewall
did it for
#WEI2016
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Before the day is up, we wanted to congratulate our fab members who were winners at the
@Charity_Awards
. Huge well done to
@scouts
@guidedogs
@CitizensAdvice
@leprosytalk
@CR_UK
@FareShareUK
@MindCharity
@samaritans
@hospiceuk
.
@alzheimerssoc
's Kate Lee &
@Lucy_Tinnitus
👏👏👏
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We're so proud to see that 7 of our members feature in the top 10 most improved charity brands in
@YouGov
's Brand Index, which is measured by how likely people were to donate.
@BritishRedCross
,
@TrussellTrust
,
@bloodcancer_uk
,
@YLvsCancer
,
@TheBHF
,
@ProstateUK
, &
@RSPCA_official
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An excellent set of resources collected by
@empowerdigi
to become better allies in the move towards racial equality.
@benrmatthews
#BlackLivesMatter
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Love to see
@RamblersGB
smashing it on Twitter, and in case you hadn't noticed they are also celebrating a fab fresh rebrand to boot 👏🥳
We've hit 40K followers! 🥳🎉🥰
Whether you've been here a while or are new, we want to say a huge thank you for all your support! We love this brilliant walking community in Britain 😍
To all our new followers - we'd love to reintroduce ourselves ⬇️😊
#WeAreRamblers
🧵1/3
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When experiencing negative coverage on social media:
- Be proactive
- Don't be afraid to respond robustly
- Look after the wellbeing of your teams
- Have an agreed line that the whole organisation is behind
@RNLI
's Rich Ward
#CharityDigital
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Before logging off we just want to wish you all a wonderful weekend, remind you to look out for
#WorldKindnessDay
tomorrow &
#WorldDiabetesDay
on Sunday, and thank all you charity communicators out there for being you! You are all fab and we love getting to work with you! 😘
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Out today! Our new report on the future of public engagement: << follow today's hashtag
#futurecomms
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What a week?! A three day digital conference only made possible by all you lovely lot out there! Thank you!
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📣 We're very excited to announce our first-ever Twitter chat!
Join us here on 12 October at 1pm to learn more about the CharityComms mentoring scheme and what is involved.
All that you will need to take part is the hashtag
#CharityCommsChat
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Recently,
@YoungMindsUK
broke the internet with its wildly successful
#5YearOldSelfie
campaign, encouraging people to share three things they would tell their five year old selves. Here's what the YoungMinds team learnt:
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CEO
@adeelawarley
- ‘technology has fundamentally changed the way we live. You no longer have to seek digital out. It’s part of our infrastructure.’ Today we’ll find out how charities are changing the world through technology
#CharityDigital
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Did you see? Today the
@independent
launched the
#HappyList2019
, championing 50 people across the UK making positive changes to the world we live in. Take a look:
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How good are you at celebrating success at work? At
@YoungMindsUK
the team recognise the awesome work they do in a range of ways - read some of their tips here.
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It's
#WorldEmojiDay
so to celebrate here's a charity name emoji quiz:
1.👨🏽👨🏻👨🏿🧢
2. 🇬🇧❤️
3. ❌
4. 💾👧🏿🧒🏻👦🏽
5. 〰️🙆🏽♂️©️🅰️
6. 🏏🌊
7. 🦮
8. 🐏😵💲
9. 🐂👨👩👧
10. 🏠📦
11. 💧🩹
12. 👁️💷
13. 🧒🧠🧠
14. 🧑🏻🏫🥇
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What a lovely idea from
@age_uk
, getting customers to pay for their purchases with pledges to help tackle loneliness instead of money. Have you ever tried something similar? Let us know.
Customers in an
@age_uk
charity shop 'paid' for their purchases with pledges to help tackle loneliness instead of money
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Tell us about your campaigns and we will share some of them 💛
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Hands up if you ❤️ small charities! 🙌🙌🙌 Check out what's going on all week here:
#SmallCharityWeek
#ILoveSmallCharities
It is officially the start of
#SmallCharityWeek
! We kick off w/ I Love Small Charities Day - RT if you love small charities!
#ILoveSmallCharities
#SmallCharityWeek
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With so many of us switching to remote working right now we asked the network for their tips on useful digital remote working tools out there.
@MattCWrites
has rounded up the tips we've had so far but if you have more tell us & we'll add as many as we can
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Just to say we love all of you amazing women out there and have been truly inspired seeing all the stories about your wonderful work with charities this
#InternationalWomensDay
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The charity community is strong and we will get through these difficult times together! Here are all our top resources in one place 👇🏻
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Happy to report that as part of our active commitment to equity around recruitment and making
#NonGraduatesWelcome
within the sector, we're asking that any submissions to our jobs board from today do not include unnecessary qualifications.
Find out more 👇
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