❓ Panda Series FAQ: Since the release of Bambu Lab's security firmware update, we’ve been closely monitoring the situation and receiving inquiries about how it affects BIGTREETECH Panda Series products. To address these concerns, we’ve prepared a detailed FAQ to provide users with clear, accurate, and helpful information. 🔗 Blog Link: Q1: Does the new Bambu Lab firmware release on the X1 series mean that the Panda Touch will stop working? A: No, not at all. Consider the following points: - The X, P and A series are already mature machines with existing firmware that is very feature complete and refined. - Bambu Lab have committed to allowing users to decide whether or not they will choose to update their firmware. * - Bambu Lab have committed to allowing users to roll back to earlier firmware if they update by mistake. # - Currently the Panda Touch offers control functions when the printer is operating in both cloud and LAN mode. - Even if a user decides that they would like to update to the latest firmware, Bambu Lab have made developer mode available which will still allow the Panda Touch to retain full control of the machine when operating in LAN mode. Let's distil this into some real world scenarios to aid understanding. Scenario 1: John has a Panda Touch which he uses to operate two P series machines, an X series machine and an A series machine. He decides that he is happy to remain on the current firmware on his X series machine since he is not experiencing any problems and is happy with the current feature set. Impact on Panda Touch functionality: None. Scenario 2: John mistakenly updates his X series machine to a firmware version > 01.08.03.00 and finds that he can only retain full control of the X series machine when it is in LAN developer mode. Since he uses Bambu Handy, he does not want to use developer mode. Impact on Panda Touch functionality: The panda touch will no longer be able to control John's X series machine. John can simply roll back to firmware < 01.08.03.00 and continue to enjoy full Panda Touch functionality. Scenario 3: John updates his X series machine to a firmware version> 01.08.03.00 and finds that he can only retain full control of the X series machine when it is in LAN developer mode. He prefers using his machines in LAN mode and does not use Bambu Handy. Impact on Panda Touch functionality: None. John can retain full functionality with the X series machine operating in LAN Developer mode. Scenario 4: John uses his Panda Touch exclusively for print monitoring and does not take advantage of any of the control features like setting filament presets. He updates to firmware > 01.08.03.00. Impact on Panda Touch functionality: None from John's perspective. Since he only ever used the Panda Touch to monitor prints he will enjoy the same user experience. We are actively developing a feature that will allow users to users switch between monitoring and control mode easily for each printer programmed into the Panda Touch. References: * # - Question 10 Q2: Will the Panda Knomi be affected by Bambu’s security firmware update? A: No! Based on Bambu Lab's latest announcement, only communications which require control of the printer will be affected. Since the Panda Knomi only reads information from the printer there should be no impact to its functionality at all. We will take the time to confirm that this is indeed the case once the firmware is officially released. 📖 Reference: 🔗: Q3: Will other Panda Series products be affected by the update? A: We’ve carefully evaluated all Panda Series products and confirmed that none, aside from Panda Touch, will be affected by Bambu Lab’s security firmware update. 🐼 Pandas Love Bamboo: We appreciate your support and understanding. Rest assured, we are committed to providing timely updates and solutions to ensure you enjoy a seamless experience with our products. Sincerely, The BIGTREETECH/BIQU team.

Hi, friend. We've just returned to work after the Chinese New Year holiday. Some of our logistics partners temporarily suspended services during the break, which may cause slight delays. We appreciate your patience and will ship your replacement as soon as possible. Thank you for your understanding!

Most products are shipped directly from US warehouses and are therefore not affected by USPS policy adjustments. For a small number of packages shipped directly from China to the United States, we have established partnerships with a number of logistics service providers to ensure that your orders can be delivered smoothly.😊

@mugagga_kennedy Yes~

@RMinns We are back! Stay tuned for updates!😆

🧐Time to print one for my Panda Knomi!��😍

@namel355163114 ☺️Panda Knomi only reads information from the printer there should be no impact to its functionality at all. We will take the time to confirm that this is indeed the case once the firmware is officially released.

@ChuckHellebuyck ☺️☺️

🔔 HOLIDAY NOTICE 🔔 As the Chinese Spring Festival approaches, our team will be on holiday from Jan 27th to Feb 4th (GMT+8). During this time, response times may be slightly delayed. We sincerely apologize for any inconvenience this may cause. For assistance during the holiday, please reach out via the following channels: ✅ [𝐛𝐢𝐪𝐮. 𝐞𝐪𝐮𝐢𝐩𝐦𝐞𝐧𝐭]: - For order-related inquiries: info@biqu.equipment. - For technical support: service001@biqu3d.com or submit requests at: ✅ [𝐀𝐥𝐢𝐄𝐱𝐩𝐫𝐞𝐬𝐬]: - For order issues, please contact the AliExpress sales team directly. - For technical issues: service003@biqu3d.com. ✅ [𝐀𝐦𝐚𝐳𝐨𝐧]: - For order and technical issues: service004@biqu3d.com. We will fully resume services on Feb 5th (GMT+8) and will prioritize providing you with enhanced support upon our return. Thank you for your understanding and patience during this festive period. 💖 Wishing you a joyful Chinese New Year filled with happiness and successful prints! Warm regards, The BIQU & BIGTREETECH Team #BIQU #BIGTREETECH #HolidayNotice #3DPrinting #ChineseNewYear #SpringFestival

@PendergastBen 😍😍😍

@Cross764 We will provide the case printing file, you can print the color you want.😆

@jhadious Since the Spring Festival holiday is coming, we will release it after the holiday 😉

🦆 × 🐇 Power Up Your ERCF Project with BIGTREETECH MMB CAN V2.0! 🚀 We're proud to introduce the BIGTREETECH MMB CAN V2.0, co-designed with the ERCF official team. This "ultimate brain" is ready to be put to good use – safeguarding your multi-material printing with precision and reliability! ✨ Key Features: - Equipped with the STM32G0B1RET6 based on the ARM Cortex-M0+ core, running at 64MHz. Seamlessly compatible with ERCF V2, it efficiently handles multitasking for exceptional stability and longevity during multi-material printing. - Standard motherboard for ERCF V2, while also compatible with other DIY AMS open-source projects, offering impressive expandability. - Features 2+2 EZ driver sockets supporting high-voltage stepper motors up to 60V and 1+3 endstop ports, ensuring flexibility for diverse DIY applications. - With CAN communication protocol, delivering seamless data transmission to ERCF V2, and ensuring precise control throughout the multi-color printing process, achieving stable connection and communication between the printer mainboard and the ERCF V2. - Built-in reverse polarity protection and ESD static protection for durability and stability, extending the lifespan of vital components. ✅ Compared to MMB CAN V1.0: - Improved Layout: Optimized external module socket arrangement for easier wiring compared to V1. The streamlined design reduces clutter, saves space, and significantly boosts system integration and user experience. Whether it's installation or maintenance or things in-between, everything is now more efficient. - Dual I2C Interfaces: Adds more expansion possibilities than V1. 🥳🥳🥳 All ERCF users! MMB CAN V2.0 is the next step in taking your multi-material printing to the next level! 🔗 Upgrade Now: 🛒 Official Website: 🛒 AliExpress: #BIGTREETECH #MMBCANV2 #ERCF #ERCFV2 #MultiMaterial #3DPrinting #DIY #AMS

@PendergastBen 😉😉

Good People, We would like to offer an update on the Panda Touch and the upcoming firmware updates from Bambu Lab. In order to address some statements that have been made we do need to offer some background. This is offered without any intention to bring the reputation of Bambu Lab into disrepute and with the utmost respect. We admire their designs and appreciate how they have accelerated innovation in the 3D printing community. If anything, we hope that this post will help clarify that we would love to work more closely with them. Blog: The background: - In 2023 at a 3D printing festival called MRRF in the USA, our technical director had an idea of how to make the interface on the P1P (the more popular P series variant at the time) more streamlined to use. The idea arose from watching users work on P1P machines at the show and not finding the interface as intuitive as the X1C. - After some research, it was found that Bambu Lab use a protocol called MQTT to communicate between Bambu Studio and their printers. This protocol is secure on the LAN and only accessible by services which have been authorised using the access code of the printer. It offered the needed status and control information to implement a touch screen and it was already being used by Bambu studio, some early home assistant integrations and print farm software so it was proven to be reliable. - In September 2023, we met some C level executives from Bambu Lab at a trade show called TCT Asia. We really enjoyed meeting and interacting with them. We mentioned our idea and exchanged contact details. Later, our CEO contacted a C level exec and requested to have the MQTT protocol specification be made more official as it was currently only documented by members of the community. - Initially there was some pleasant exchange but after a while, the conversation died off and we were unable to get a response. We are not a large company and we did not want to be a bother. Our background is also largely in the open source space where there is rarely any objection to companies creating upgrades and modifications. We therefore assumed that our request was simply too much trouble to matter in the grand scheme of things and that Bambu Lab would be not mind so proceeded with the design using the community documented protocol. - In January 2024 we announced the Panda Touch. Roughly a day after announcing it we were contacted by a Bambu Lab employee to inform us that there was a plan to limit the MQTT communication link at some point in the future. - We again were able to engage in some good discussion and asked about whether we could get official access to the protocol as well as whether we could get more clarity on when the changes would come into effect. We were informed that at some point in the future there would be an official API but otherwise on both points we were unable to obtain clarity and eventually we ceased to get responses. Again, we did not take this as any ill intent and we don't want anyone reading this to do so either. We simply assumed that perhaps the individuals we were working with were dealing with a high workload. Just to be sure, we also offered a royalty fee per Panda Touch sale to Bambu Lab. We are a small company and our sales are not large compared to Bambu Lab so this fee would not have much of an impact on their bottom line at all but we wanted to offer it anyways to show that we were sincere about wanting to work with them. - We were in a sticky situation. We had opened pre-orders for the Panda Touch and they were getting snapped up very fast. We needed to do something and quick but we didn't quite know what the right answer was. Should we cancel the project altogether and refund all of the pre-orders? What if some users still wanted their device and were willing to remain on a particular firmware version in order to retain full functionality? In the end, we decided to give that choice to the users. After waiting for just under a week without a response, we made a video offering the best information we had available at the time. We let users know that Bambu Lab had informed us of the possibility of the protocol changing but we didn't know when and we didn't know how. We offered users who had placed pre-orders the option of a refund or to continue with their order with the knowledge that they may need to remain on a particular firmware version. The majority of users chose to stick with their orders. - Moving forward we decided to continue to give this choice to users. If they are interested in the product, they could purchase it but they would need to be aware of that they may need to remain on a particular firmware version to retain full functionality and so we made the very first text on the product listing a warning about the risks involved. You can see that text here: - We continued to listen to the community, develop the Panda Touch and add functions to it throughout the year and we were overjoyed to find so many users gaining benefit from it. - During the year, we made some attempts to reach out to Bambu Lab but we were unable to connect. - When we heard of the coming firmware update, we again reached out to Bambu Lab using the devpartner@bambulab.com email address to request permission to officially integrate the new authentication method into the Panda Touch. We are yet to hear from them but we remain hopeful. In summary, we used the same protocol that was being used by Bambu Studio, home assistant, print farms and other tools. We attempted to make it official but perhaps we miscommunicated because we were unable to get a response on this. We did our best to ensure that users were aware of the potential need to remain on a firmware version before purchasing the product. The way forward: - According to the latest blog post by Bambu Lab, they plan to include a "DEV" mode in future firmware releases. If our understanding of this mode is correct, it will still allow users to use their Panda Touch units when this mode is activated. Of course, we will need to install this firmware and test it to be 100% sure. We will release updates as soon as we have more information available. We would like to thank Bambu Lab for taking into consideration the voices of the community on this matter. While not all users want to perform modifications and upgrades, a large part of the maker community consists of people who do enjoy doing so and being willing to cater to that user group is important. One of our primary product categories is in fact motherboard updates for 3D printers and we have been receiving many requests recently to develop an alternative electronics core for some of the Bambu Lab machines that would run fully open source firmware. It is a project that we have begun some investigation into purely because it aligns with our existing business and there is apparent user demand. Why are we mentioning it in this announcement? Because we understand that it could very easily be misconstrued as an act of aggression but we want to use this opportunity to highlight that it is anything but that. If this project were to be approved internally, we would rather work with Bambu on it to ensure that any users who perform such a modification are aware of the implications on their warranty and there is no increased load on the Bambu Lab support staff. To close, we would like to direct an open but personal message to those within Bambu Lab who we feel may have misunderstood our intentions in the past: We have met many of you as individuals on various occasions and we thoroughly enjoyed our interactions. We found you to be balanced, friendly, incredibly smart and reasonable. We genuinely feel that there are some misunderstandings between our companies that could be clarified through open communication and collaboration. It remains our firm hope that we can work together with Bambu. Again, we admire your designs and how you have accelerated innovation in the industry. Sincerely, The BIGTREETECH/BIQU team.

@blcklabel3D 😉😉

Dear Users, We would like to offer an update regarding the proposed firmware updates to Bambu Lab printers and how they will affect Panda Touch functionality. We know that there has been a lot of discussion around this over the last few days and people are eagerly awaiting a resolution. At this point we are still waiting to hear back from Bambu Lab regarding our request for the Panda Touch to be able to retain full functionality after the new firmware updates are installed. We will keep everyone posted as soon as there is any feedback approved for public release. Sincerely, The BIQU/BIGTREETECH team.

@SamPrentice New "Printhead"🤣🤣