@FlyinBeauty @gopuff We take your concerns very seriously and would like the opportunity to address this situation. Please DM us with your preferred contact information so we can connect directly.

RT @gopuff: As our team’s and community’s needs evolve over the coming days, we remain committed to providing support in any way we can.…

@arroyosophnick Thank you for bringing this to our attention!  I confirmed our service team has been in contact with you about the cancelled order and the refund on the new order. You can reply to any of their emails for further assistance.

@MScNelsonMunoz Hello, we do not have any stores in Florida. However you can order wine from us and have it shipped to Florida. You can also use @gopuff to order everyday items and more in Miami.

@onetankhank Our apologies for the disappointing ordering experience. We are having our engineering team look into this. If you'd still like help with your order please connect with our customer service team and they will be glad to assist you.

@memorydoxxed That's not right. Please DM us so we can get some additional information about our order so we can see what happened and help resolve this for you.

@goblue74 We're sorry to hear you had a less than ideal experience at our Redlands CA store. If you'd like to discuss further please email us at customerservice@bevmo.com

@AlWritesStuff Our apologies! Definitely not the experience we want for our customers. Please share the details with our team at customerservice@bevmo.com so they can look into this, including the store location and specific products. Thank you again for letting us know!

@WinDavidWin @KillerBread We definitely appreciate the heads up and want to get this addressed ASAP. Please let us know which store were you visiting so we can correct this.

@Amit_ava @gopuff Hi Amitava, thank you for reaching out. We would like to hear more about your experience. Please email us at customerservice@bevmo.com so we can look into this issue.

@___bhar___ Hi, thanks for your letting us know. We're sorry for that experience with a pizza from us. We would like to make this right. Can you dm us with more info including the receipt?

@abortizjr Hi, thank you for letting us know. We apologize for the poor customer experience with images on our website. Could you please let us know which product images are not loading for you?

@jgflowers88 Hi Jeremy, Thanks for ordering the Michael Pozzan Cabernet. We apologize for the quality of bottle you received from us. We'd like to make this right for you. Please dm us with your order number and we’ll be happy to help.

@arikbeyhive We're so sorry for the confusion here. We're just as excited for the bottles to arrive. There was a delay with the vendor. Stores are waiting on the delivery to arrive and we will notify you as soon as your order is available. Again, we apologize for the delay.

@senpen2002 Hi, we apologize for the delay in response. Thank you for bringing this to our attention. Could you DM us your email address?

@LAMANIACmovie @TennentsLager Hey! Just checked and we don't have any at the moment. Which location do you normally shop at?

@weloveyoushaun It drops 09/04 but you can pre order now 🥃 Great call on the flowers and playlist

@Bill_Palmer Hi there, we're sincerely sorry to hear about your experience at our Oakland Jack London Square store. Could you please DM us your contact information so we can follow up to learn more about the incident? Thank you for taking the time to connect with us.

@Optimus_botimus Hey! Thanks for sending us a message. Could you DM us more info including the order number so we can look into that for you?

@Soxx821 Hi there, we're sincerely sorry to hear about this incident at one of our stores and we'd like to make sure we get you taken care of. Do you happen to still have a copy of your receipt?