@JennJenM Hi Jenn, While we try to adhere to any delivery requests where possible, drivers do have guidelines that determine a 'safe' location (parcel size/foot traffic/visibility from street/weather conditions), and if the location isn't suitable, they will take it for collection. ~ Ash

@Patrick38248972 Hi there, If you are needing urgent help, you would be best to utilise the Call or Live Chat functions, as you will be able to speak with an agent in real time. The online enquiry may take longer to hear back from due to volume. ~ Ash

@bobbyforpres24 Hi @bobbyforpres24, So that we can check on that one further with you, can you please reach out to us via any of the methods on our Help & Support page (, that way we can raise any needed investigations with the postal carrier in the USA . ~ Ash

@lelliefish Hi @lelliefish, Apologies for the delay in reply, the website seems to be working okay at the moment, but please let us know if you're still having trouble with any particular pages so we can take a look for you. ~ Ash

@IluvDM101 So we can look into this for you Matt, please contact us on 13 76 78 or by raising an online enquiry or live chat via this link: For your own privacy, please delete your post as it shows your tracking number. - Scott

@uknowhatimsayin Hi Rhonda. We're sorry to see you've had trouble with your delivery. So we can look into this, please contact us on 13 76 78 or by raising an online enquiry via this link: You can also chat to us on our live chat feature from the same link as well.- Scott

@AaronCheater Hi Aaron. We're sorry to see you haven't received your delivery. So we can look into this, please contact us on 13 76 78 or by raising an online enquiry via this link: You can also chat to us on our live chat feature from the same link as well. - Scott

@possumbrisbane Hi There, Thanks for reaching out, Please contact our dedicated help and support team to report about the incident via This will allow you to log a case or start a live chat. Alternatively, you can phone us on 13 76 78 (M-F 8am-6pm). - Mahima

@ChaseForestHill Hi Matteus, I'm sorry to hear that you're having trouble with your parcel - so we can take a look at it for you, please contact us via our Help & Support page (, with the tracking number and full delivery address it should be coming to. ~ Ash

@JBarraket Hi Jo, I am sorry to hear about it. Please contact our dedicated help and support team via This will allow you to log a case or start a live chat. Alternatively, you can phone us on 13 76 78 (M-F 8am-6pm). - Mahima

@nolotusblossom Hi Grace, We'd definitely like to take a look at that one for you! Please reach out to us with the tracking number & delivery address via any of the methods listed on our website ( The Call or Live Chat options will let you speak with someone today. ~ Ash

@shockingcbr We're sorry to see you've had trouble with a parcel delivery. If you'd like us to look into this for you, please contact us on 13 76 78, by live chat or by raising an online enquiry via the following link: - Scott

@AhhSplendid Hi Nicole. We're sorry to see you're having issues with your mail redirection. So we can look into this, please contact us on 13 76 78 or by raising an online enquiry via this link: You can chat to us on our live chat feature from the same link. - Scott

@Amelia_K95 Amelia, I am sorry to hear about your parcel delay. Please contact our dedicated help and support team via This will allow you to log a case or start a live chat. Alternatively, you can phone us on 13 76 78 (M-F 8am-6pm). - Mahima

@GallivantGirl Hi Anastasia, Definitely something we'd like to take a look at and help with! Can you please reach out to us via any of the methods listed on our website ( Just with the tracking number/s this happened with, and your unique Parcel Locker address. ~ Ash

@Patrick38248972 Hi there. We can definitely provide assistance with your parcel if you can contact us on 13 76 78 or by raising an online enquiry via this link: You can also chat to us on our live chat feature from the same link as well. - Scott

@DocAvvers Hi @DocAvvers, If you would like us to look into any delivery issues, please contact us on 13 76 78 or by raising an online enquiry via this link: You can also chat to us on our live chat feature from the same link as well. Matt

@potato_knish Hi, Please contact our dedicated help and support team via This will allow you to log a case or start a live chat. Alternatively, you can phone us on 13 76 78 (M-F 8am-6pm). - Mahima

@b20claire Hi there. We're sorry to see your item was left in the rain. So we can look into this, please contact us on 13 76 78 or by raising an online enquiry via this link: You can also chat to us on our live chat feature from the same link as well. - Scott

@drydryruins Hi Andrew, Thanks for reaching out to us. Please contact our dedicated help and support team via This will allow you to log a case or start a live chat. Alternatively, you can phone us on 13 76 78 (M-F 8am-6pm). - Mahima