AIB Customer Support
@AskAIB
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Official Customer Support channel for ROI customers Mon-Fri 9am-8pm Sat & Sun 9am-5pm Allied Irish Banks p.l.c. is regulated by the Central Bank of Ireland.
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In the light of the current Covid-19 outbreak, AIB is suspending the planned introduction of the contactless fee.
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AIB Internet Banking & the Mobile Banking app are currently experiencing technical difficulties. The issue is also affecting card eCommerce transactions that require Strong Customer Authentication. We are working to resolve the matter and apologise for any inconvenience caused.
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AIB is aware of an issue for some customers using our app and internet banking. We apologise to any customers who are affected, and are working to fix this this as soon as possible
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We're experiencing technical issues on Internet, Tablet & Mobile Banking and are working towards a resolution, appreciate your patience.
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AIB updates supports to help customers through COVID19. Customers can access a 3 month payment break on home mortgage, personal & SME loans from today. AIB suspends planned introduction of fees for customers holding a min balance of €2,500. See
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We wish to advise that we are currently experiencing intermittent technical issue with AIB Internet Banking, Mobile App, IBB and Cards SCA Journey. We are working to resolve the matter and apologise for any inconvenience Caused.
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Logins to AIB Internet Banking and Mobile Banking are no longer impacted by delays, and card ecommerce transactions that require Strong Customer Authentication are working again. We are very sorry for any inconvenience this issue caused.
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The three month moratorium on Personal, Business and Home loans, will be available from Monday morning March 23rd to all customers of AIB, EBS and Haven who require it. Customers who intend to apply should visit
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Are you the mate who carries cards not cash? Transferring money is easier than ever with
#AIBMe2U
app! Download:
http://t.co/sHWicNqhRC
#ad
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With the
#AIBMe2U
app you can send money between phones. Watch our video now to learn more about using the app
http://t.co/gBBkOlmzbc
#ad
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Due to Hurricane Ophelia, for staff & customer safety we are closing some of our locations on Mon 16th Oct. See info
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As a result of the updated nationwide red weather warning all our branches & call centres across Ireland will be closed on Thursday March 1st & Friday March 2nd. We’re sorry for the disruption this causes. Stay safe
#StormEmma
❄️
Due to
#TheBeastFromTheEast
there are major disruptions across our network for the coming days. We apologise for any inconvenience, the safety of our customers and staff are our priority. For up-to date details on branches and services affected see here:
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In the best interest of staff and customers safety, we have made a decision to close all AIB locations across our network.
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⚠️ We’ve been alerted by customers to fraudulent texts pretending to be from AIB and other banks. If you have received this text please do not click on the link. If you have responded to these texts please contact us immediately and email a copy of the text to alert
@aib
.ie
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@vinnyteehan
Hi Vinny, if there's anything we can help you with, please let us know, we're happy to help, thanks ^TF
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Due to the European Bank Holiday yesterday, there is a slight delay in incoming payments this morning. Any payments due into customers’ accounts will be applied throughout the day. Please continue to monitor your account. Thanks for your patience
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Avril, Catherine, Cliodhna, Eliz, Laura, Lisa, Mairead, Sinead & Wayne would like to send our very best wishes and a Merry Christmas to all of you.
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We wish to advise that we had experienced intermittent issues impacting Online Channels Logins and some online card transactions. The issue has been resolved since 12pm today. We apologise for any inconvenience caused due to this.
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⚠️Ongoing Fraudulent SMS/Smishing⚠️
We will never email or text you asking for personal, login or card information. If you have responded to these texts please contact us immediately!
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Following a technical issue this morning, all of our internet and mobile channels are fully operational again. We are very sorry for the inconvenience.
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We are currently experiencing intermittent technical issues affecting banking channels. We are very sorry about this and are working hard to fix it.
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A number of our branches are now closed due to
#StormEmma
and adverse weather conditions. This list is expected to grow as the weather worsens throughout the day. We apologise for any disruptions to our service
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Some Android users may be experiencing issues with our Mobile Banking app at the moment. We are working to fix the issue, and are sorry for the inconvenience. We’ll have updates here and on our website.
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Looking to purchase farm machinery? Visit our website now to see what your options are with AIB Asset Finance
http://t.co/FyHOEj72to
#ad
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We're currently experiencing technical issues and are working on a resolution. Updates will be provided here on a regular basis, thanks
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⚠ Ongoing Fraudulent SMS/Smishing ⚠
We will never send you a text message asking you to click a link and log into your account. If you have responded to or received these texts please report this to us right away here:
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Due to a power outage our AskAIB team are now unavailable. We will be back online tomorrow from 9am. Apologies for any inconvenience caused.
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Watch the
#AIBMe2U
app activation video now to learn more about signing up to our new handy payments app!
http://t.co/3EgTZkq5Yo
#ad
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⚠️Fraudulent SMS/Smishing⚠️
Customers are notified that a transaction or debit card has been deactivated & asked to click on a link
We will never email or text you asking for personal, login or card information. If you have responded to these texts please contact us immediately
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Wishing you and yours a Happy New Year from all The AIB Twitter Team.
We will be back on Wednesday 2nd of January 2019 at 9am to assist you with your queries.
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⚠️ Customers have been in contact sharing suspected Fraud activity sent via text message. Please note that AIB will never email or text you asking for personal, login or card information. If you have responded to these texts please contact us immediately.
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⚠️Ongoing Fraudulent SMS/Smishing⚠️
We will never send you a text message asking you to click a link and log into your account. If you have responded to or received these texts please report this to us right away here:
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Please beware of fraudulent texts, emails and calls. We will never text, email or call you and ask you to click on a link or provide personal, login or card information.
If you or someone close to you is concerned about a security risk please send us a message 💬
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Transfer money to friends/family with our handy app! Download
#AIBMe2U
to see how it's done
http://t.co/sHWicNqhRC
#ad
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AIB is advising customers that it will never ask them to hand over their bank card or bank details amid a rise in the number of scams where customers are visited by a taxi driver or courier supposedly sent by the bank to collect their card.
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You may get a notification on your phone from AIB Mobile warning you about criminals targeting AIB customers. You don't need to take any action from this, it is a reminder that we will never call, text or email asking you to click a link & give login details or card reader codes
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⚠️ Warning - Fraudulent phone calls in operation⚠️
The caller claims to be from legitimate sources such as Amazon, Revenue and even AIB. NEVER provide any personal details that could give Scammers access to your accounts.
Contact us immediately if you have been affected!
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Following an intermittent technical issue for a short time earlier today, we are happy to advise that all channels are working as normal, and we apologise for any inconvenience.
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Due to
#TheBeastFromTheEast
there are major disruptions across our network for the coming days. We apologise for any inconvenience, the safety of our customers and staff are our priority. For up-to date details on branches and services affected see here:
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Due to the adverse weather conditions there may be disruption to the services in our branches and our call centers. We are working hard to clarify the services which will be impacted and will do our best to keep you updated throughout the day.
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⚠️ Some customers have reported recent Fraud messages. ⚠️
We will never send you a text message asking you to click a link and review your account.
For more information on how to stay protected against fraud, check out 👉
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Please beware of fraudulent texts, emails and calls. We will never text, email or call you and ask you to click on a link or provide personal, login or card information.
If you or someone close to you is concerned about a security risk please send us a message 💬
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Planned maintenance to the SEPA Scheme is happening across Europe this weekend impacting banks in Ireland and Europe. Please be aware of potential delays ⏰
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We’re updating our logo to a more simplified one as our previous logo was designed in a pre-digital era. 1/2
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⚠️Ongoing Fraudulent SMS/Smishing ⚠️
We will never text you to say your account is locked, that you need to act urgently or ask you to click on a link.
If you have responded to these texts please contact us immediately and email a copy of the text to alert
@aib
.ie
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We have been alerted to a fraudulent SMS/ smishing attempt targeting AIB asking customers to activate SCA by clicking on a link. AIB will never email or text you asking for personal or login information. If you have responded to these texts please contact us immediately.
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Merry Christmas to all our customers, have a wonderful day tomorrow from the Ask AIB team.
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The issue experienced on Friday with Visa cards has been resolved. They can be used as normal at POS & ATM’s. Any incorrect pending transactions on a customers account will be corrected over the next few days and no customer will be dis-advantaged as a result of this issue.
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⚠️Ongoing Fraudulent SMS/Smishing⚠️
We will never email or text you asking for personal, login or card information. If you have responded to these texts please contact us immediately!
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How long does it take a cheque to clear? We have the answer. If you have any other banking questions just ask
http://t.co/7AjfpWN5hX
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Morning folks, the ASK AIB team will be here until 8pm this evening to help with your banking needs - just send us a tweet.
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A number of our self service lobbies are open today and tomorrow. For updates on these locations please see here:
#StormEmma
❄️
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Thrilled to win Best Innovation in Financial Services for AIB Tablet Banking App @ Digital Media Awards 2015
#DMA2015
http://t.co/fb77qsZvQi
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We are aware of intermittent issues with AIB cards today. We are working to resolve the matter and apologise for any inconvenience caused.
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Introducing the
#AIBMe2U
app- sending money is now as easy as sending a text! Download now
http://t.co/T6vvEAPO2m
#ad
http://t.co/390XVVi1py
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UPDATE: All incoming payments have now been applied to accounts. If you are still experiencing delays, please let us know.
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Following the issuance of weather alerts due to Storm Eunice, AIB Group will not be opening any of our AIB branches or EBS offices in areas impacted by Red and Orange warnings until 1pm tomorrow (Friday).
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To celebrate the
#AIBMe2U
launch we've got 2
@PureGreenJuice
vouchers to be won! Enter now
http://t.co/RmyA9lVzVV
#ad
http://t.co/0rrSVh0ocs
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For all your AIB
#customerservice
and banking queries, follow us at
@AskAIB
and we'll try and help!
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Some Android users may have experienced problems with our Mobile Banking app on Sunday. This issue has been resolved, and we are very sorry for causing any inconvenience. If you are prompted to update your app as part of the login process, please follow the instructions.
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⚠ Ongoing Fraudulent SMS/Smishing ⚠
We will never text you to say your account is locked, that you need to act urgently or ask you to click on a link.
If you have responded to these texts please contact us immediately and email a copy of the text to alert
@aib
.ie
2
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9
Do you need to cancel a direct debit? Here's how, and if you have questions just ask
#ad
http://t.co/WhX9DHhtfW
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We're ready and waiting for your banking queries, get in touch
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Our customers have reported an increased number of fraudulent phone calls please beware of unsolicited callers asking for personal or financial information.
If you believe your bank details have been compromised please contact us, click below for contact details.
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We're signing off for the evening, back online at 9am Friday 2nd Jan. Happy New Year from all the AskAIB team
http://t.co/rDOQ6LmMOV
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Good morning folks, hope you are all safe after Storm Emma last night. The Ask AIB team will be online until 5pm this evening to help with your banking queries.
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Wishing our customers a lovely August Bank holiday weekend 🌻
Please allow more time for the processing of payments over the long weekend.
To find out more information, please visit 👉
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Forgot your Verified by Visa password just as you were about to buy something? Talk to the cards team, details here
http://t.co/kst3aNzJFM
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Wishing our customers an enjoyable October Bank holiday weekend!
Please allow more time for the processing of payments over the long weekend.
To find out more information, please visit 👉
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To make shopping online even more secure, we may send you a message through the AIB Mobile app & ask you to confirm the purchase on your personal debit or credit card. Please switch on push notifications for the app to receive these messages.
Click below for more information.
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🟦 We are here to support you🟨
If you are Ukrainian and have recently arrived in Ireland and wish to open a current account with us, please find the link below which outlines the simple steps you need to take👇
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Do you need to finance new equipment for your business? AIB Asset Finance can help grow your business. More here
http://t.co/FyHOEj72to
#ad
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AIB is proud to support Adult Safeguarding Day 2022.
If you or someone you are caring for needs support with banking, please call our Additional Support Helpline on 0818 227 056.
Open Monday to Friday 9am – 5pm.
Further information can be found on
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Essential maintenance for credit and debit cards on Sunday 20th February 💳🛠️
For further information 👇
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This weekend the AIB Mobile App will undergo some technical maintenance. If you need any assistance do feel free to contact us here.
#backbyAIB
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Hope you are all enjoying the Bank Holiday Monday! We are online today until 5pm today if you have any queries 💬
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@_Deepak_chandra
Hi Deepak, sorry to hear this. In order to try to assist you further, can you please advise us what phone and operating system you are using? You can DM for privacy if you wish.Thanks ^ LR
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Big congratulations to
@VOYAbeauty
who was Highly Commended in the Environmental Sustainability Category at the
@SFA_Irl
Business Awards
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@amnesia_x
Hi, we are delighted to announce today 18th July 2017 that we have launched Apple Pay for AIB ROI Customers. Thanks for tweeting ^EW
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That's it from us for today! Thanks for all your tweets & DMs, we will be back online from 9am - 5pm tomorrow. All info on our services during
#StormEmma
are available here Stay safe ❄️
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@lawnadelrae
Hi Ellie, sorry to hear this. Can you please DM us and we will try our best to help you further? Thanks, ^DP
0
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Customers are reporting an increase in family impersonation text messages.
If you receive a text from an unknown number, ‘Wait a Sec, Double Check!’
See our advice on avoiding smishing here.
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Wishing you all a happy and safe St Patrick’s Day ☘ We are online today until 5pm today if you have any queries 💬
0
1
6
We had a great day with Katie Taylor, Eoin Cadogan & Ros Purcell today launching our
#AIBMe2U
app. Find out more
http://t.co/sHWicNqhRC
#ad
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Wishing you all a safe & enjoyable Easter from everyone here at AIB. If you need to get in touch with us over the holidays, here are all the times that we'll be online.
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