@jo_jo_111 Hello, I am so sorry about this and thank you for letting us know. We have already reported this to our traffic management company roughly 1.5 hours ago, so this should be resolved, if not the operative will still be on his way. Apologies for any inconvenience caused. - Becky 🙂

@Jaddle Hey Jude, apologies about this, these are urgent works we have had to carry out. Our permit is open until the 11th although we aim to have reinstated the road and open it again as soon as its safe to do so, please DM us if you have any more queries 🙂 - Grace

@humayunhussain Hello, please send us a personal message with your customer details. We will look into this and help you. - Affinity Water

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@Delastie1 Hi there, thanks for your message. Please can you send us a DM with your full address including postcode so we can look into this for you? Thanks - Michelle

@davenash77 Hello, Please send us a private message with your account details, and we can look into this for you. I would advise if no reading is given when someone moves property, we would use an estimate ever based on their daily average or how many people are living in the property

@charkellyalex Hi there, yes i understand. I was just checking to see if you needed any further help before closing this chat. I am glad all is sorted - Michelle

@charkellyalex Hey Char, please DM us with your customer number and address and we can look into this for you 🙂 Thanks - Grace

@rjc99999 Hello, I apologise if you are having issues with our website. If you still need help with this, please send us a private message with your account information, and I can get this processed for you Thanks - Jack

@1LonesomeCowboy Thank you, i will make sure to pass along your kind words to the team. I hope you have a lovely weekend. - Becky 🙂

@Eloise933 Hello Eloise, for me to be able to look into this and get this sorted i would need your account details and I would advise you not to put those details on a public post. Please private message us so we can arrange a team to come and give you access. - Becky 🙂

@JM4NorwoodGreen Hello John, apologies for the late response, we close this platform at 6pm. Please can you private message us with some more details so we can look into this. - Becky 🙂

@aligcox Hello Ali, I am sorry about the situation with yours and other residents water. Both parts of the main have been repaired now and all customers should be back on supply. If you are still having issues with your water supply then please let us know. - Becky 🙂

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@Banished2Live @thameswater @Tesco Hello, thank you for sharing this concern with us. At Affinity Water, we are a clean water only company, so please speak to Tesco directly as well as sharing your concerns with your waste water provider. - Becky 🙂

@husain_akhtar Hi there, we're sorry to hear you are having issues with your water supply. Please send us a DM with more information and we'll look into this for you. Thank you.