XMission Status
@XMissionStatus
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Welcome to XMission's net status feed, where you can find the latest news about our network and systems. For general news and info, please follow @xmission
Salt Lake City, Utah
Joined August 2014
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Additional work is currently being done on our DHCP servers in response to an ongoing outage which may be affecting UTOPIA customers' ability to connect at present. We appreciate your patience while these issues are being addressed.
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We're getting many reports of some issues with Utopia connections; while there definitely appears to be an outage, at the moment there is not much information available. We'll certainly let you know more as we know more.
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We are aware of an issue regarding Internet connectivity. Our admins are looking into this and should have it resolved soon. We apologize for the inconvenience.
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We are aware of issues affecting our system including phone services. Our admins are currently looking into the situation. No ETA at this time. Thank you for your patience.
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UPDATE: We're working with UTOPIA engineers cornering some potential causes, but in the meantime, we are seeing a slow recovery as customers get DHCP IPs
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We are experiencing a partial network outage and are working on a resolution. ETA is 15 minutes. Thank you for your patience.
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The recent UTOPIA outage was caused by resource conflicts between two virtual machines that we believe is now resolved. If you are having trouble connecting, reboot your router. If you are still having problems, give technical support a call at (801) 539-0852 ext. 4. Thanks!
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Last night's UTOPIA outage was due to a faulty network card in a core switch. Reseating the card temporarily restored service until the card was replaced at 1:30 this morning.
If you are still having problems, try rebooting your router or give us a call at (801) 539-0852 ext. 4.
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We are aware of a large outage affecting Utopia customers in Layton, Orem, Lindon, and possibly Centerville and Tremonton.
We currently do not have an ETA.
Utopia is looking into the problem, and we will keep you updated as they keep us updated.
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The issue regarding Internet connectivity has been fixed. You should start seeing your connection come back online.
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UTOPIA routing issue fixed. Customers rapidly reconnecting.
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We are experiencing an issue with our Utopia connections. We do not have a reason or eta at this time. We will provide updates A.S.A.P.
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Utopia has confirmed with us that this is a system-wide outage affecting the entire network.
The cause is currently unknown, and we still do not have an ETA on when it will be restored.
Restoring your internet is our top priority right now.
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We have now resolved the partial network outage. Your Internet connectivity should resume automatically; however, if you continue to have issues, please power cycle your router. We appreciate your patience.
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UPDATE: Our admins have confirmed we are experiencing a DDos attack on our name servers. While this is not affecting everyone, our Internet services are not down. If you are affected by this and need a resolution please call us at 801.539.0852 x 4 and we can assist you further.
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Human error caused a brief critical network outage from approximately 2:52 to 3:01 p.m. A network administrator was configuring some new routing equipment pending some big upcoming upgrades.
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The outage appears to be within UTOPIA. Once we hear more information we will update.
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Continued issues with our upgraded UTOPIA hardware. Working to resolve.
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We are in the process of resolving our partial network outage. Our updated ETA is 30 minutes from now. Thank you for your continued patience and understanding.
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Icinga Alert: PROBLEM - coffeemaker is CRITICAL: Out of coffee. Coffee beans: 0%
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XMission is investigating connectivity issues impacting our PPPoE users. No ETA, but will provide an update as soon as possible.
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We are aware of a network disruption, our admins are currently investigating. Thank you for your patience.
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Our UTOPIA gateway router was failed-over to a fresh reboot at 8:43 this morning. If your service was interrupted, you may have to reboot your router again.
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We have become aware of issues regarding some of our Internet connections. Our network admins are looking into the situation. We thank you for your patience. No ETR at this time.
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We appreciate your patience while our administrators continue working to resolve the ongoing issues with our UTOPIA DHCP connections. While many customers have since received leases, we are not yet ready to report a resolution to the outage for those that are still disconnected.
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The network outage is ongoing, and we apologize for the inconvenience this is causing.
UTOPIA has the best engineers working on the problem, and hope to have your internet restored ASAP.
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UPDATE: UTOPIA network outage is ongoing. UTOPIA's engineers are working hard to restore your services at this time of need. Some cities are seeing service but may see slow service.
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UPDATE: The network disruption should be resolved. If you continue to have issues, please contact us at 801.539.0852 x 4.
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@nickdawson
@XMission
Hi Nick, we're using 2607:24c0:2000::/38 for Yellowstone Fiber. Make sure to set your router to use DHCPv6 with Prefix Delegation, you can get an /64 or a /48 from our DHCPv6 server. Feel free to reach out to our support for further assistance!
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Our systems should be coming back online. We thank you for your patience while we recover from this outage.
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Due to one of our upstream networks performing emergency maintenance, we've had to switch some of our redundancy transits, which may have higher latency than our preferred connections
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While we are now seeing leases returning for our UTOPIA customers, some gateways may require additional troubleshooting to reconnect. If you are still unable to connect please feel free to start a live chat at or call 877-964-7746 for further assistance.
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UPDATE: Issues regarding sporadic DNS have been resolved. Thank you for your patience.
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There is an outage currently effecting UTOPIA customers in the Murray and Midvale areas. UTOPIA is currently looking into the issue, there is no ETA at this time.
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UPDATE: UTOPIA is still working hard at fully restoring your service. We are aware that some areas may be seeing no issues while others are experiencing slow speeds. We apologize for the inconvenience but are working with UTOPIA to restore your service quickly.
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UTOPIA is reporting an outage affecting ~600 customers in Centerville, UT. Their engineers are currently investigating, please watch this space for updates as they are received.
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After further investigation, we believe the fault for the sporadic
@UTOPIAFiber
outage earlier today was due to resource exhaustion on the
@XMission
DHCP server. This will be expanded during a maintenance window tomorrow at 3AM.
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UPDATE: Our network admins were able to diagnosis the cause of our current DNS issues and it has been resolved. Thank you again for your patience.
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The DNS issues have resurfaced and we are actively investigating the cause. Thank you for your patience. No ETA at this time.
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Most customers should now have service on UTOPIA fully restored. If you still do not have Internet service, please power cycle your router. If a power cycle fails to restore your service, please contact support: 801-539-0852 or Thanks for your patience.
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There is a current outage in Orem, Utah. No ETA at this time.
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Our DNS resolution had a short interruption at 11:50. It was repaired at 11:55.
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Good Evening! UTOPIA has made me aware that there is a current outage in Layton. We are working on getting an ETR. I'll make sure to tweet that as I have it.
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As part of reverting the firmware, we need to do one more router reboot. This will happen at 11:15. Sorry for the headache.
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Due to spammers abusing an exploit on a legacy mail server, XMission must migrate remaining customers to our newer webmail server immediately rather than more slowly as previously planned. The migration will commence as soon as some custom bulk migration tools are completed.
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UPDATE: Operations is taking longer then expected, or admins vigorously working to get restored ASAP. We are looking at 45-60 minutes.
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UPDATE: We spoke with UTOPIA and they are investigating the speed issues in Layton and Morgan. We thank you for your patience. We will keep you updated. No ETA at this time.
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UPDATE: Our network admins indicated one of our core routers crashed. It has since been rebooted and has come back online. Connections should start reconnecting. If you continue to have issues please power cycle your WiFi router.
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UPDATE: We are starting to see connectivity services being restored. Our admins are still working to stabilize the network. Thanks again for your patience.
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We are currently experiencing DNS issues and are actively investigating the cause. Thank you for your patience. No ETA at this time.
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Our UTOPIA connected router maintenance has successfully completed. If you do not have a connection, please power cycle your router at your location.
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We are aware of current connectivity issues. Our network admins are currently looking into the issue. We do not have an ETA at this time. Thanks for your patience.
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We are investigating reports of sporadic DNS resolution, that can cause delays connecting to certain websites. Thank you for your patience. We will keep you up to date. No ETA at this time.
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We just barely implemented a firmware update to the core route causing a brief network bump. The prior PPPoE issues should be resolved now.
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Our primary authentication server crashed. We are bringing servers back up now.
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Our network administrator was able to find a point of bandwidth saturation between a pair of core switches that was causing a bottleneck, resulting in packet loss. If you are still experiencing slowness or packet-loss please reply or reach out to our 24/7 support at 877-964-7746
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We still don't know the cause of the current UTOPIA outage. Some customers are seeing slow speeds while others are out completely.
Unfortunately we do not have an ETA on resolution. We apologize for the headaches this is causing.
Thanks for your patience.
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Due to a global Century Link/Level 3 outage, UTOPIA is reporting possible loss of local routes affecting some customers on their network. Engineers are working to re-route traffic in response. For inquiries or updates, please feel free to contact our 24/7 support at 877-964-7746.
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Juniper router firmware has been reverted due to an unforseen bug in JunOS. The router is back online, and your connections should be back.
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UPDATE: Our admins are genius. They have let us know they have fixed the issues with Zimbra Hosted email. All should be back to normal now.
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Routing issues have been resolved. Network should be clear and connected.
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UPDATE: We experienced some DNS issues that appear to be resolved. If you are still having trouble connecting to the Internet, please reboot your personal router. Thank you for your patience while we have been working though this.
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We are now reporting resolution to the UTOPIA outage which affected ~100 of our customers in various cities this evening. If you are still not connecting, please cycle your wifi router (do not cycle the UTOPIA equipment), or call our 24/7 support at 877-964-7746.
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@bretjnelson
Talk to XMission support staff and let us know what credit will make it right for you.
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There are currently known routing issues for some of our Utopia customers. Our networking team has been investigating, and has determined the issues are only affecting customers using a specific IP block. We will continue investigating until a resolution is reached.
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UTOPIA has notified us of an outage affecting parts of Layton. They have a crew on site. ETA is approximately 30 minutes. We will keep you updated. Thank you for your patience.
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No reported outages currently, however we are investigating issues related to DNS. We are also investigating our phone systems being down. Currently you can get ahold of us at . We thank you for your patience.
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We are looking into the issues with our site being down. We will provide more information once our admins determine the cause of the issue.
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Maintenance notification: XMission will be migrating customers in Orem, Brigham City, Tremonton, Perry, and Morgan to our new routers tonight, starting at midnight and ending at 6 AM. We'll send another tweet just before the migration begins as a reminder.
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UPDATE: The UTOPIA outage in Layton should be resolved. If you are still having issues with your connection please power cycle your router and try again.
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UPDATE: We are still woking with UTOPIA to resolve the issues in Layton/Morgan. We thank you for your patience. No ETA at this time.
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It was determined that our BNG was failing to authenticate and establish user sessions. PPPoE users should be re-connecting now.
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XMission customers on the UTOPIA network experienced a very short outage starting at 12:16 p.m. Please power cycle your router if you are having any trouble reconnecting. Thanks.
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We experienced unexpected, BGP-related routing issues over one of our upstream exchanges, causing some sites to be unreachable for customers. Our network admins have opened a ticket and are awaiting a response. We'll keep you updated. Thank you for your patience!
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XMission will be closed from 7 a.m. on Thursday, December 23rd until 8 a.m. on Saturday, December 25th in observation of the Christmas holiday. A skeleton crew will be on board for emergencies.
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@utahbmxer
For the most part, but mainly gamers. We ❤️ our gamers. Thanks for your patience in helping us diagnose and find this problem.
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XMission will be closed from 7 a.m. on Monday, January 2nd until 7 a.m. on Tuesday, January 3rd in observation of the New Years Day Holiday. A skeleton crew will be on board for emergencies.
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UTOPIA is reporting an outage in Layton that is affecting some XMission customers in the area. Repair technicians have already been dispatched and hope to have the issue resolved shortly. For more information please feel free to reach out to our 24/7 support @ 877-964-7746
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UTOPIA has notified us of an outage affecting parts of Bringham City. If are experiencing internet related issues you may be affected. We do not have an ETA at this time. We thank you for your patience.
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Power outage affecting customers in Orem & Lindon has been repaired.
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@toonetown
@XMission
Hi, Nathan. These router upgrades will bring with IPv6 to our residential UTOPIA customers --both PPPoE and DHCP, and is scheduled to be rolled out to customers in the near future. Keep an eye out for announcements from us soon!
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Customers using a PPPoE static configuration may be having issues establishing a network connection at present. Our network admin is working to get this resolved, but at the moment we do not have an ETA.
We will update here as we receive more information.
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UPDATE: We have restored service to our office phone system. If you are still having trouble contacting us please use or by email to support
@xmission
.com. Thanks again for your patience.
0
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UTOPIA is reporting an outage in Midvale which may be affecting some XMission customers in the area. Please feel free to reach out to our 24/7 support at 877-964-7746 for more information and further updates.
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XMission hosted email has single server experiencing inbound slowness due to stalled backup process, affecting a few thousand mailboxes. We anticipate inbound delay to continue into evening. No mail will be lost, only delayed to Inbox delivery. Outbound messaging not affected.
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UPDATE: UTOPIA has stated the issues in Centerville have been resolved. Please let us know if you have any issues.
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Due to some complications with our scheduled border router maintenance, services are down. We will update as soon as we know more
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UTOPIA has notified us of an outage affecting parts of West Valley City. We do not have an ETA at this time. We will keep you updated. Thank you for your patience.
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XMission will be closed today from 5pm till 10pm as we attend our annual Summer Party.
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XMission will be closed from 7 a.m. on Friday, December 31st until 8 a.m. on Saturday, January 1st in observation of the New Years holiday. A skeleton crew will be on board for emergencies.
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Looks like CenturyLink has finally restored their hardware, and DSL service has been restored. Sorry for any inconvenience.
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@TheRealShrum
@TwitchSupport
@XMission
Unfortunately, one of our upstream providers is preforming emergency maintenance, so we're unable to use our preferred low-latency connection to Twitch right now. We're using our redundant connection to Twitch in the meantime. Thanks for your patience!
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We're currently investigating reports of a potential service issue to customers. Please be patient with our tech support, and refrain from pressing the "RESET" button on your wifi router and UTOPIA equipment.
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UTOPIA has notified us of an outage in Murray that is affecting some customers. A Tech has been dispatched and arriving in 20 - 30 minutes. No ETA at this time. Thank you for your patience.
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UTOPIA has informed us of an outage that's currently affecting parts of Orem. An ETA of 11:30 was provided. We will keep you updated with any further information & greatly appreciate your patience.
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CORRECTION: ETA is May 26, 5 PM --not AM. Sometimes you read what you want to read
Outage update: a fire in West Valley has melted a fiber cable on UTOPIA's network. Repair to the cable is underway, current ETA is 5 AM.
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We are aware of current connectivity issues & our network admins are currently working on resolving the issue.
We deeply appreciate your patience while we restore this.
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We have fixed an issue with our DHCP connections. If you are still having trouble please power cycle your router and try connecting again.
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