UTOPIA Fiber Status
@UTOPIA_Status
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We will post any major outages and scheduled maintenance on this channel. For news and other information, follow @utopiafiber .
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OUTAGE NOTIFICATION across several footprints in Layton, Clearfield, and West Point. Field services is en route. Updates will be sent as we know more information. ETR unknown.
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OUTAGE NOTIFICATION: XMission is currently experiencing problems. We are working with them to determine the issue. More updates will be provided as they become available.
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Outage Notification: UTOPIA has been alerted to an outage affecting ConnectFast customers. ConnectFast is working on a solution. UTOPIA Engineering has been notified. Updates will be sent as we know more information.
START TIME: 5/30/2024 7:00am
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UTOPIA Network Outage Notification for 6/2/2023 - Footprint(s) WP001 & WP002
DESCRIPTION: UTOPIA has been alerted to an outage in the WP001 & WP002 footprint(s) in West Point, UT. Field Services are in transit to the site. There are 1,769 residential customers affected. Updates w
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RESOLVED: The outage in Clearfield, West Point, and Layton is resolved. The outage was due to a fiber cut because of a car accident. If still having issues, please contact your ISP or reboot your router.
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From XMission Status Account: "Additional work is currently being done on our DHCP servers in response to an ongoing outage which may be affecting UTOPIA customers' ability to connect at present. We appreciate your patience while these issues are being addressed."
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OUTAGE NOTIFICATION: We still have approximately 2k customers still down. Our Engineers and Field Service team are on-site. No current ETR at this time.
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We'd like to inform you that our partner, Intellipop, is currently experiencing a temporary service interruption. We appreciate your understanding and will provide updates as we work towards resolution. Thank you for your patience.
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Service Provider Outage Notification for ConnectFast customers
DESCRIPTION: UTOPIA has been alerted to an outage affecting ConnectFast customers. ConnectFast has a hardware failure and are working on a solution. No ETR
START TIME: 5/30/2024 7:00am
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UPDATE: Our teams are in transit to setup a back up power source. We will keep you updated on when services will be restored. Thank you for your patience.
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UTOPIA Network Outage Notification for 06/12/22 - Footprint(s) MD004
DESCRIPTION: UTOPIA has been alerted to an outage in the MD004 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 90 residential customers affected. Updates will be sent as we kno
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PROBLEM: Xmission traffic stopped passing to all customers in Syracuse at 9:00 p.m. affecting about 80 customers. No other providers were affected.
RESOLVED: Engineering resolved the issue by failing Xmission over to the backup circuit.
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UTOPIA Network Outage Notification for 1/11/22 - Footprint(s) LA007
DESCRIPTION: UTOPIA has been alerted to an outage in the LA007 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 197 customers affected. Updates will be sent as we know more in
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RESOLVED: Service has been restored to OR014. Please restart your router if you are still experiencing issues.
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UPDATE: Moving forward all outage status tweets will be automated. Please be patient with us as we complete this transition.
Feel free to send us a DM if you have any questions.
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MAINTENANCE NOTIFICATION: OR005
START: 9/7/21 11:00 pm
FINISH: 9/8/21 7:00 am
We have a planned maintenance window scheduled for tonight. ~456 customers in this area of Orem City can expect to be down for the duration of this maintenance.
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UTOPIA Network Outage Notification for 20/03/22 - Footprint(s) LA007
DESCRIPTION: UTOPIA has been alerted to an outage in the LA007 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 186 residential customers affected. Updates will be sent as we know
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UTOPIA Network Outage Resolution - 7/14/2022 - Footprint(s) BR002 in Brigham City, UT.
RESOLVED: The outage has been resolved. All services have been restored. Equipment failure New Equipment installed
RESOLUTION TIME: 4:30 PM
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UTOPIA Network Outage Resolution - 4/3/2023 - Footprint(s) in , UT.
RESOLVED: The outage has been resolved. All services have been restored. A Utopia core link failed causing several network outages. Engineering failed over to a different link to resolve the issue.
RESOLUTION TIM
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UTOPIA Network Outage Update: 7/14/2022 - Footprint(s) BR004 in Brigham CIty, UT.
UPDATE: This outage is due to failed hardware.
There are 473 residential and 12 Business customers affected.
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UTOPIA Network Outage Update: 8/23/2022 - Footprint(s) LA020 in Layton, UT.
UPDATE: This outage is due to a fiber cut.
Technicians are working on resolving the issue.
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We were hit by a third party in multiple spots and have had to re-dig 2 bore pits and pull 2 cables to each pit. We’ve been able to get the cables pulled and are splicing each fiber back together. We’re hoping to start getting customers back up one by one around 10 pm.
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OUTAGE NOTIFICATION across several footprints in the Layton, West Point, and Clearfield areas. Appears to be an overheating issue. Field services is en route. No ETA at this time.
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There is currently an outage in Orem, Utah. No ETA at this time. Our engineers are investigating the issue and working to repair it ASAP.
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UTOPIA Network Outage Notification for 8/15/2022 - Footprint(s) PA004
DESCRIPTION: UTOPIA has been alerted to an outage in the PA004 footprint(s) in Payson, UT. Field Services are in transit to the site. There are 300 residential customers affected. Updates will be sent as we kno
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UTOPIA Network Outage Update: 06/08/24 - Footprint(s) SY001 in Syracuse, UT.
UPDATE: This outage is due to a fiber cut (Semi track snagged the overhead utility/network/optic cables) . Field Services are working on resolving the issue.
ETR: TBD
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UTOPIA Network Outage Update: 01/22/23 - Footprint(s) OR023 in Orem, UT.
UPDATE: UTOPIA is working to identify and resolve the outage.
ETR: TBD
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UTOPIA Network Outage Update: 11/26/22 - Footprint(s) MD002 in Midvale, UT.
UPDATE: UTOPIA is working to identify and resolve the outage.
ETR: Field technician still investigating
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Welcome to our outage notification Twitter account! We will post any major outages and scheduled maintenance on this channel. For news and other information, follow
@UTOPIAFiber
.
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UTOPIA Network Outage Notification for 9/28/2022 - Footprint(s) WV011
DESCRIPTION: UTOPIA has been alerted to an outage in the WV011 footprint(s) in West Valley City, UT. Field Services are in transit to the site. There are 100 residential customers affected. Updates will be sent
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UTOPIA Network Outage Resolution - 4/3/2023 - Footprint(s) in , UT.
RESOLVED: The outage has been resolved. All services have been restored. A Utopia core link failed causing a number of network outage. Engineering failed over to a different link to resolve the issue.
RESOLUTION
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@jessie92644109
We don’t have an ETA at this point. We’re currently investigating and will post updates on our feed when we know more.
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UTOPIA Network Outage Notification for 04/14/24 - Footprint(s) OR022
DESCRIPTION: UTOPIA has been alerted to an outage in the OR022-ADS-7001-7010 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 578 residential customers affected.
Updates will be sen
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UTOPIA Network Outage Notification for 8/20/2024 - Footprint(s) WH001
DESCRIPTION: UTOPIA has been alerted to an outage in the WH001 footprint(s) in Woodland Hills, UT. Field Services are in transit to the site. There are 500 residential customers affected. Updates will be sent a
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Our crews are having issues pulling in a new conduit and cable. We are splicing one side but still have some other areas to fix. Our crews are working with the splicing crews on an ETR. We’ll post another tweet as soon as we know more! Thank you for your patience.
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UTOPIA Network Outage Notification for 5/23/2023 - Footprint(s) MR001
DESCRIPTION: UTOPIA has been alerted to an outage in the MR001 footprint(s) in Morgan, UT. Field Services are in transit to the site. There are 1139 residential customers affected. Updates will be sent as we kn
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UTOPIA Network Outage Notification for 3/3/2023 - Footprint(s) PA005, PA006, PA009, PA010, PA023, PA024
DESCRIPTION: UTOPIA has been alerted to an outage in the PA005, PA006, PA009, PA010, PA023, PA024 footprint(s) in Payson, UT. Field Services are in transit to the site. There a
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UTOPIA Network Outage Notification for 10/10/2022 - Footprint(s) LA016
DESCRIPTION: UTOPIA has been alerted to an outage in the LA016 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 50+ residential customers affected. Updates will be sent as we kn
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UTOPIA Network Outage Update: 07/22/23 - Footprint(s) MU015 in Murray, UT.
UPDATE: This outage is due to failed hardware (A/C Unit circuit failures cause by excessive heat,) although both fans are back in operation. Temp remained high. Field Services and HVAC Contractors are sti
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Utility Power Outage Notification: MU020 - Murray
There is a power outage in Murray affecting approximately 134 customer are affected.
ETR: RMP is still accessing when services will be restored. We will post updates as we receive them!
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UTOPIA Network Outage Update: 8/23/2022 - Footprint(s) LA020 in La020, UT.
UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue.
ETR: Being Estimated
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UTOPIA Network Outage Resolution - 06/27/2029 - Footprint(s) OR029 in Orem, UT.
RESOLVED: The outage has been resolved. All services have been restored. A loose bolt on battery string caused power issue. We have tightened all bolts on battery string to resolve
RESOLUTION TIME: 1
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UTOPIA Network Outage Update: 10/6/2021 - Footprint(s) WV035 in West Valley, UT.
UPDATE: This outage is due to a fiber cut. Field Services are still working on resolving the issue.
ETR: 1:30 PM
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MAINTENANCE NOTIFICATION: CV001 Centerville
START: 9/27/2024 12:00 AM MST
STOP: 9/27/2024 6:00 AM MST
We have a planned maintenance tonight. All customers will experience a brief outage as we perform maintenance. ~489 residential customers will be affected.
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UTOPIA Network Outage Notification for 11/26/22 - Footprint(s) MD002
DESCRIPTION: UTOPIA has been alerted to an outage in the MD002 footprint(s) in Midvale, UT.
Field Services are in transit to the site. There are 96 residential customers affected.
Updates will be sent as we kno
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UTOPIA Network Outage Update: 7/14/2022 - Footprint(s) BR002 in Brigham City, UT.
UPDATE: This outage is due to failed hardware. Field Services are working on resolving the issue.
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UTOPIA Network Outage Notification for 9-1-22 - Footprint(s) LA026
DESCRIPTION: UTOPIA has been alerted to an outage in the LA026 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 260 residential customers affected. Updates will be sent as we know m
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UTOPIA Network Outage Notification for 06/08/24 - Footprint(s) SY001
DESCRIPTION: UTOPIA has been alerted to an outage in the SY001 footprint(s) in Syracuse, UT.
Field Services are in transit to the site. There are 162 residential customers affected. Updates will be sent as we kn
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UTOPIA Network Outage Resolution - 9-2-2022 - Footprint(s) LA026 in Layton, UT.
RESOLVED: The outage has been resolved. All services have been restored. FSG Replaced Fuse.
RESOLUTION TIME: 12:02 A.M
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UTOPIA Network Outage Resolution - 06/23/22 - Footprint(s) WV013 in West Valley City, UT.
RESOLVED: The outage has been resolved. All services have been restored. Generator failed, maintenance will be performed to fix generator.
RESOLUTION TIME: 9:19am
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UTOPIA Network Outage Notification for 6/7/2024 - Footprint(s) PG003
DESCRIPTION: UTOPIA has been alerted to an outage in the PG003 footprint(s) in Pleasant Grove, UT.
There are 50+ residential customers affected. Updates will be sent as we know more information.
START TIME: 7:15
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UTOPIA Network Outage Notification for 08/04/2022 - Footprint(s) MU019
DESCRIPTION: UTOPIA has been alerted to an outage in the MU019 footprint(s) in Murray, UT. Field Services are in transit to the site. There are 197 Residential & 10 Business customers affected. Updates will be
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UTOPIA Network Outage Update: 3/20/22 - Footprint(s) LA007 in Layton, UT.
UPDATE: This outage is due to power problems. Field Services are working on resolving the issue.
ETR: 9:00 PM (Estimated)
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UTOPIA Network Outage Update: 6/2/2023 - Footprint(s) WP001 in Westpoint, UT.
UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue.
ETR: 3:00
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UTOPIA Network Outage Notification for 10/5/2024 - Footprint(s) LA021
DESCRIPTION: UTOPIA has been alerted to an outage in the LA021 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 200 residential customers affected. Updates will be sent as we kno
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UTOPIA Network Outage Notification for 11/14/22 - Footprint(s) MD013
DESCRIPTION: UTOPIA has been alerted to an outage in the MD013 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 83 residential customers affected. Updates will be sent as we know
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EMERGENCY MAINTENANCE NOTIFICATION
START: 10/7/21 12:00 am
FINISH: 10/7/21 6:00 am
All customers in the following cities can expect to be down for 3-4 hours during this maintenance to accommodate UDOT extending Legacy Highway
Farmington
Centerville
Layton
West Point
Clear Field
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RESOLVED: There was a power failure on site that was able to be resolved. Please restart your router if you are still experiencing issues.
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UTOPIA Network Outage Notification for 05/04/24 - Footprint(s) LI009
DESCRIPTION: UTOPIA has been alerted to an outage in the LI009 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 117 residential customers affected. Updates will be sent as we know
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UTOPIA Network Outage Notification for 6/29/2024 - Footprint(s) LI009
DESCRIPTION: UTOPIA has been alerted to an outage in the LI009 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 200 residential customers affected. Updates will be sent as we kno
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UTOPIA Network Outage Notification for 06/03/22 - Footprint(s) CV002
DESCRIPTION: UTOPIA has been alerted to an outage in the CV002 footprint(s) in Centerville , UT. Field Services are in transit to the site. There are 0 business customers and 500+ residential customers affected
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UTOPIA Network Outage Resolution - 09/04/23 - Footprint(s) MU020 in Murray, UT.
RESOLVED: The outage has been resolved. All services have been restored. switch had gone bad. we migrated the customer to an active switch
RESOLUTION TIME: 10:40
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UTOPIA Network Outage Notification for 5/11/2023 - Footprint(s) BR002
DESCRIPTION: UTOPIA has been alerted to an outage in the BR002 footprint(s) in Brigham, UT. Field Services are in transit to the site. There are 24 residential customers affected. Updates will be sent as we kno
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UTOPIA Network Outage Notification for 07/20/24 - Footprint(s) LA001-ADS-1001, 1002, 5001, 5002
DESCRIPTION: UTOPIA has been alerted to an outage in the LA001-ADS-1001, 1002, 5001, 5002 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 335 residenti
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MAINTENANCE NOTIFICATION: WV015, WV034 -West Valley City
START: 11/18/2023 12:01 AM
STOP: 11/18/2023 6:00 AM
We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~392 residential customers will be affected.
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UTOPIA Network Outage Notification for 1/17/23 - Footprint(s) MD008
DESCRIPTION: UTOPIA has been alerted to an outage in the MD008 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 90 residential customers affected. Updates will be sent as we know
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UTOPIA Network Outage Notification for CV004. This is an Emergency MAIN. Core router in Centerville needs to be rebooted.
MAINT START TIME: 5/12/24 12:01 AM MST
MAINT STOP TIME: 5/12/24 6:00 AM MST
34 Res 4 Bus/Ent All cust will experience a brief outage main is being performed.
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OUTAGE NOTIFICATION: Beehive Broadband is currently experiencing issues that are impacting customer services network-wide. They are working to repair the issue ASAP.
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UTOPIA Network Outage Update: 2/9/23 - Footprint(s) OR017 in Orem, UT.
UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue.
ETR: 10:00 pm
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UTOPIA Network Outage Resolution - 6/19/2024 - Footprint(s) MD003 in Midvale, UT.
RESOLVED: The outage has been resolved. All services have been restored. Cabinet lost power and FSG has hooked up a portable generator to restore service.
RESOLUTION TIME: 11:05AM
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UTOPIA Network Outage Resolution - 8/22/2023 - All Footprint(s) in West Valley, UT.
RESOLVED: The outage has been resolved. All services have been restored. Failed Network Equipment
RESOLUTION TIME: 2:00 PM
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UTOPIA Network Outage Notification for 3/8/2024 - Footprint(s) WP002
DESCRIPTION: UTOPIA has been alerted to an outage in the WP002 footprint(s) in West Point, UT. Field Services are in transit to the site. There are 100+ residential customers affected. Updates will be sent as we
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UTOPIA Network Outage Notification for 3/27/2024 - Footprint(s) LA003
DESCRIPTION: UTOPIA has been alerted to an outage in the LA003 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 270 residential customers affected. Updates will be sent as we kno
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OUTAGE NOTIFICATION across several footprints in the Layton, West Point, and Clearfield areas. A core switch is down due to overheating and AC related issues. HVAC team is onsite currently resolving the issue. Things should be back up and running shortly.
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UTOPIA Network Outage Notification for 10/06/2022 - Footprint(s) OR027
DESCRIPTION: UTOPIA has been alerted to an outage in the OR027 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 1600 residential customers affected. Updates will be sent as we kno
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UTOPIA Network Outage Resolution - 06/22/2024 - Footprint(s) LI009 in Lindon, UT.
RESOLVED: The outage has been resolved. All services have been restored.
RESOLUTION TIME: 10:57pm
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OUTAGE NOTIFICATION: LA023
About 200 customers are affected in this area of Layton City due to maintenance from Rocky Mountain Power. No ETR at this time.
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UTOPIA Network Outage Update: 01/22/23 - Footprint(s) OR023 in Orem, UT.
UPDATE: This outage is due to power problems. Field Services are working on resolving the issue. RMP is investigating.
ETR: TBD
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UTOPIA Network Outage Notification for 0711/7/22 - Footprint(s) PG001
DESCRIPTION: UTOPIA has been alerted to an outage in the PG001 footprint(s) in Pleasant Grove, UT. Field Services are in transit to the site. There are 264 residential customers affected. Updates will be sent
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MAINTENANCE NOTIFICATION: CF006 - Clearfield
START: 8/30/2024 12:00 AM MST
STOP: 8/30/2024 6:00 AM MST
We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~569 residential customers will be affected.
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From XMission Status Account: UPDATE: We're working with UTOPIA engineers cornering some potential causes, but in the meantime, we are seeing a slow recovery as customers get DHCP IPs
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MAINTENANCE NOTIFICATION: MU007 - Murray
START: 6/14/2024 12:00 AM MST
STOP: 6/14/2024 6:00 AM MST
We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~181 residential customers will be affected.
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OUTAGE NOTIFICATION: MU002
There is currently a service interruption impacting 88 residential customers in Murray City. Field services have been dispatched.
No ETR at this time.
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UTOPIA Network Outage Update: 6/2/2023 - Footprint(s) WP001 in WestPoint, UT.
UPDATE: Outage has not been resolved. Field Services are working on resolving the issue.
ETR: 3:00
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UTOPIA Network Outage Notification for 06/08/2022 - Footprint(s) LA001
DESCRIPTION: UTOPIA has been alerted to an outage in the LA001 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 23 residential customers affected. Updates will be sent as we kno
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UTOPIA Network Outage Notification for 08/21/2023 - Footprint(s) MD002
DESCRIPTION: UTOPIA has been alerted to an outage in the MD002 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 250 residential customers affected. Updates will be sent as we k
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UTOPIA Network Outage Notification for 10/06/2022 - Footprint(s) OR027
RESOLVED: The power outage has been resolved.
RESOLUTION TIME: 2:45 PM
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UTOPIA Network Outage Notification for 11/25/22 - Footprint(s) OR013
DESCRIPTION: UTOPIA has been alerted to an outage in the OR013 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 20 residential customers affected. Updates will be sent as we know mo
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UTOPIA Network Outage Notification for 06/22/24 - Footprint(s) MU020
DESCRIPTION: UTOPIA has been alerted to an outage in the MU020 footprint(s) in Murray, UT. Field Services are in transit to the site. There are 101 residential customers affected. Updates will be sent as we know
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UTOPIA Network Outage Resolution - 6/25/2024 - Footprint(s) WH001 in Woodland Hills, UT.
RESOLVED: The outage has been resolved. All services have been restored. Fiber damage during construction cutting off connection to Woodland Hills has been fixed
RESOLUTION TIME: 3:30PM
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UTOPIA Network Outage Update: 08/20/2024 - Footprint(s) WH001 in Woodland Hills, UT.
UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue.
ETR: 7pm
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UTOPIA Network Outage Resolution - 6/2/2023 - Footprint(s) WP001 & WP002 in Westpoint, UT.
RESOLVED: The outage has been resolved. All services have been restored. Fiber hit Redundancy routes will be placed at these footprints
RESOLUTION TIME: 11:00
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UTOPIA Network Outage Resolution - 11/01 - Footprint(s) LA007, LA017, LA023 in Layton, UT.
RESOLVED: The outage has been resolved. All services have been restored. Power issues
RESOLUTION TIME: 9:16 am
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UTOPIA Network Outage Resolution - MU015 & MD009 RESOLVED: The outage has been resolved. All services have been restored. Switch failure
RESOLUTION TIME: 18:40
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UTOPIA Network Outage Notification for 8/30/2024 - Footprint(s) OR023
DESCRIPTION: UTOPIA has been alerted to an outage in the OR023 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 10 Customers affected including businesses. Updates will be sent as
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UTOPIA Network Outage Resolution - 11/26/22 - Footprint(s) MD002 in Midvale, UT.
RESOLVED: The outage has been resolved. All services have been restored. Cause: Power/tripped breaker switch
RESOLUTION TIME: 15:19
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RESOLVED: Services have been restored. Please restart your router if you are still experiencing issues.
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@rdliebs
Switching ISP's does go through us. If you'd like to drive over feel free, or you can send us a dm with your information and we'll forward it to our team to have you set up/switched over today.
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UTOPIA Network Outage Notification for 12/08/2023 - All footprints
DESCRIPTION: UTOPIA has been alerted to an outage network wide. Updates will be sent as we know more information.
START TIME: 3:22PM
SCOPE OF IMPACT: Service will be degraded.
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