Weber Grills Canada
@webergrillsca
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The official Twitter account for Weber Grills Canada. We dedicate this page to the people who love their Weber grills!
Vaughan, Ontario, Canada
Joined May 2014
@therealphil8 Hello, the griddle accessory in the link you've sent is not compatible with Traveler Compact. Given this is a new grill in our lineup we don't have yet a full-size griddle accessory for it. Please keep checking for the latest news of new accessories.
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@dutchandsamiam Hi Daren - we’re so sorry to hear you’re having some troubles with your grill. Please reach out to our customer support team at 1-800-446-1071 or online at for help resolving this issue.
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@AllieJayIsHere Hi Allie, the SP-E-335 gets the following extra features compared to the E-335C: 9mm Stainless Steel easy to maintain grates (vs. porcelain enamel), side storage for accessories, Weber Crafted frame kit for griddle or other optional accessories, night lighting of the cookbox.
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@AllieJayIsHere Hi Allie, you can visit TA Appliance in your area as they will carry this model. The price of this model is $1,699, however as of tomorrow all Genesis models will be a part of a promotion $150 off. If this price range is too high, you could go for a similar model Genesis E-335C.
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@Mothadone Hello, calling the Weber consumer care to order parts is not required. If you prefer to order online, you can go ahead an order parts by grill type or model here:
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@Mothadone Hello, Weber has a very useful webpage to check schematics and find the part needed for your grill. Parts can be ordered via our consumer care line at 1-800-446-1071. Happy Grilling!
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@courtney_duthie Hi again, you can request the agent to transfer you to a manager. On our side, we can also escalate your case. Please send us your phone number and we'll try to get a manager to call you directly.
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@CurtisSaysThis Hi Curtis, we’re so sorry to hear you’re having some more troubles with residue on the side burner. Please reach out to our customer support team at 1-800-446-1071 or online at for help resolving this issue.
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@courtney_duthie Hi Courtney, we’re so sorry to hear you’re having troubles contacting our consumer support team. Our team was having a high number of calls at this time due to the upcoming long weekend. We encourage you to reach out to them again today at 1-800-446-1071 to resolve this issue.
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@courtney_duthie Hi Courney, we are sorry to hear about your experience with the Weber consumer care team. Please send us your email and phone number and we will escalate your case to our senior management so it gets resolved quickly.
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@steviez686 Bonjour Steve, nous sommes vraiment désolés d'apprendre que vous rencontrez des problèmes avec votre gril. Veuillez contacter notre équipe de support client au 1-800-446-1071 ou en ligne à pour obtenir de l'aide pour résoudre ce problème.
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@DStevens2 Hi Dennis, Please reach out to our customer support team at 1-800-446-1071 or online at for help with your question. Happy Grilling!
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@TODDULRICH Hello, Weber doesn't have a charcoal grill tray accessory that can be added to our gas grills. If you want to add an extra smokey flavour to your food, instead you can purchase a Weber external smoker box that sits on top of the grates and fill it with wood chips.
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@courtney_duthie Hi Courtney, we’re so sorry to hear you’re having some more troubles with your grill. Please reach out to our customer support team at 1-800-446-1071 or online at for help resolving this issue.
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@Just_a_Tymchuk @Just_a_Tymchuk The new Smokefire Sear+ grills have started shipping to Canadian retailers. We estimate that the grills will be in stock in the next week or so.
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