Tumblr Support
@Tumblrsupport
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Following
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Statuses
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Straight from Tumblr's support team. If possible, please include your Tumblr site URL when tweeting at us with support questions.
Joined August 2018
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@feefal_
@katriaraden
@tumblr
Hey there friend, if we had more room there we would say something like "Top blogs also discussing AI art" which is why you're showing up there.
We don't think you're AI though, no way a bot can come up with something like dino cube!
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@julianeluol
@tumblr
Please report them to us! They've been a nuisance and our team is working on blocking them. The more reports we get, the sooner we can take care of the menace.
(Also please don't go! 😭)
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We’re working to resolve an issue with the iOS app and hope to be fully functional again soon. We really appreciate your patience as we figure this out.
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I'm brand new to Tumblr:
I need more advanced tips:
I lost my password:
I can't log in:
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Our team is still working on the issue with the iOS app. We’ll let you know the minute everything’s fixed. You can watch for updates on our help center:
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We've swept the crabs out of the server room and everything should be running smoothly again for all Tumblr users. Thanks for your patience!
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We're aware of an issue with running slow right now. We're working to get that fixed up as soon as possible. Thanks!
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Tumblr is currently experiencing downtime for some users. We're aware and are working to fix. We will be back ASAP! Apologies for any hassle.
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Some users are getting an error message when trying to use Tumblr. We're aware and are working on the problem. Apologies for the hassle!
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We're aware of a problem accessing Tumblr when using the Movistar and Claro ISPs in Colombia. We're reaching out to those providers directly.
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Tumblr is currently experiencing downtime for some users. We're aware and are working to fix it. We will be back ASAP! Apologies for any hassle.
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Some Tumblr users are currently having trouble seeing blogs or feeds. We're digging into it. Crabs in the server room again, most likely. Apologies for the hassle.
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We're aware of an issue in the latest version of the Tumblr app for Android that's causing visual glitches if your color palette is not True Blue. We're working to get a fix out as soon as possible. Please keep your eyes on for updates!
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@michalsmrz
Hey there! We're aware of the problem there and we're working on a long term fix, rest assured!
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@genxgina74
@tumblr
The downside of them leaving Twitter, I suppose. 😏
But seriously, our team is working on getting rid of them, so if you get any, please report them to us so we can improve our filtering. Thank you!
(Also we love you too! 🦀 )
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Tumblr should be back up and running! Again, apologies for any hassle. We now return to your regularly scheduled weekend...
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We've fixed the downtime issue, and everything should be running smoothly again for all Tumblr users. Thanks for your patience!
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We're aware that some users are unable to access Tumblr right now. We're working on it!
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Bug squashed. Crabs shooed away. All should be back to normal on Tumblr. Whatever passes for normal around here anyway.
Let us know if things are still being wonky.
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We got this all fixed now! Check out the Changes blog for more details:
We're aware of an issue in the latest version of the Tumblr app for Android that's causing visual glitches if your color palette is not True Blue. We're working to get a fix out as soon as possible. Please keep your eyes on for updates!
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@hewwo_dear
It's not something you can do right now (the interns just shipped the code after all) so no promises but it's something we're looking at. I like your shoelaces btw.
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@artemisingram
Hi! We know, it's a lot, and we apologize :( You wouldn't believe the amount which get caught by the filters; but as we're working to catch more, they're working to get through. Any that you can report as spam do help to teach the filters and we really appreciate it!
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Heads up! If you've been having issues with darkmode in the iOS app, please update to the most recent version (v29.1). Bug has been squashed!
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Users may be having trouble accessing Tumblr. We're aware and digging into it. Apologies for any hassle!
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Phew! You should be able to log into without any issues again. Thanks for your patience! 🦀
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Hi everyone! We’re currently having trouble authenticating users using Google or Apple credentials. This is affecting logging in and creating new accounts. We are looking into the situation ASAP!
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Someone let loose some Tumbeasts in the Tumblr server room again, apologies for any instability on the platform right now! We're working on wrangling them! 💪
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We are aware that some users are currently experiencing issues with gifs & images and we are working hard on a fix. We’ll definitely keep you updated!
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Sorry about that folks, Twitter didn't want to talk to us for a bit, but we patched up our relationship and auto-sharing is back to working order.
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If you saw any issues on Tumblr today, we had a small server issue for a few minutes that has since been fixed. You can now resume your regular Tumblr-ing.
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This is all sorted out! Now if you’ll excuse me, we have some mutuals who need reblogging.
Hi everyone! We’re currently having trouble authenticating users using Google or Apple credentials. This is affecting logging in and creating new accounts. We are looking into the situation ASAP!
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We continue to work to restore our app to the iOS app store. Follow along in our help center for more info:
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Hey folks! We're aware some of you are having trouble accessing
@tumblr
right now. We're on it & will keep you updated!
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Tumblr should be back up and accesible. Thank you for your patience!
We're aware that some users are unable to access Tumblr right now. We're working on it!
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It took a while, but you should be able to fully access Tumblr from anywhere in Colombia now! 🥳
We're aware of a problem accessing Tumblr when using the Movistar and Claro ISPs in Colombia. We're reaching out to those providers directly.
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Users are experiencing a service disruption. We’ll get it fixed ASAP.
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If you're a subscriber of one of these ISPs, please reach out to their support to report the problem.
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Hello there! The
@tumblrsupport
team can help you sort out your Tumblr problems or questions. Including your Tumblr username or URL when tweeting at us is very helpful ... maybe we'd even follow it!
Anyway, here's a list of helpful URLs:
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For anyone who was having trouble dismissing the "Top Poster Club" badge (the teeth). That bug should be squashed now. Give your app a restart. Please let us know if you still have trouble.
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Hey there friends, we had a small issue with our service that has since been fixed. You are now able to
@tumblr
to your heart's delight once again!
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Bugs quickly squashed. Things should be back to normal again. Cheers!
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It looks like the Tumbeasts got out of their pen and making Tumblr inaccessible at the moment. We're working to get them wrangled and get the site back up as soon as we can.
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Users may be having trouble accessing Tumblr via web browsers. Apps are working fine tho! We're digging into it... apologies for the hassle!
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Users are experiencing issues with the dashboard not refreshing & not showing new posts. We’re investigating and will update in a bit.
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Tumbeasts wrangled. Tumblr should be up for everyone again! 🦀
It looks like the Tumbeasts got out of their pen and making Tumblr inaccessible at the moment. We're working to get them wrangled and get the site back up as soon as we can.
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Some users are experiencing a service disruption on Tumblr. We’re investigating and will update in a bit.
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We shooed the Tumbeasts out of the server room so things should be working like normal again. Thanks for being patient!
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Tumblr on the web is having some issues right now, we're working to resolve them. We'll have things sorted out as soon as possible!
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@amandabee
It's a one time payment, and in the fine print we're very up-front that the Important Blue Internet Checkmark may turn into a bunch of crabs at any time 🦀
Because, yeah.
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We're having some trouble with our mobile apps being able to play Soundcloud embeds at the moment! We're working on a fix, but in the meantime you can listen on the website!
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We are aware of crashes in our Android app and are looking into this now. Please hang in there with us!
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Sharing to Twitter is broken and our team is working to get things fixed up soon as possible.
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@winter_moons
@tumblr
It doesn't matter too much, but 'spam' is probably a good choice since they're using spammer tactics
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Some users were experiencing an issue using our support form, but the issue has now been resolved. Thanks 😅
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We have have this all sorted now. Sorry for any inconvenience this evening!
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Heads up, folks. Some users are unable to make purchases on Tumblr currently. The outage affects Tumblrmart, Tipping, and Tumblr Blaze for purchases on the web. iOS and Android transactions are not affected. Apologies for the hassle, we're working to fix things!
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We're having some trouble 🦀 with widgets malfunctioning on desktop, but 🦀 our engineers from the Office of Viral Engagement and Synergy are looking 🦀 in to it.
Additionally -- If you see Brick Whartley online, please ask 🦀 him to contact us.
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Sorry about that folks! The
@tumblr
database wanted to kick it up a notch, so we had to send it back to Flavortown. You should have no trouble logging in and posting now. We'll see you next time on Diners, Drive-ins, and Debugging!
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We've gotten the "all clear" on the Tumblr web interface issues from earlier. Thank you for your patience!
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@natsudoop
These don't work on mobile for now. Do you see if you go to the hellsite (affectionate) directly on the web?
** Sorry besties on mobile, this is web only for the time being :(
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We've gotten the "all clear" on the
#tumblr
instability from earlier. Thank you for your patience!
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Purchases on Tumblr should be back to normal. If you are still having trouble, drop us a line! Thanks for the patience everyone.
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Some users are experiencing a service disruption affecting the whole site & apps. We’ll get it fixed ASAP.
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@tumblr
users may be experiencing issues logging in or posting. We're aware of the problem and are working on a fix. Our apologies for any hassle!
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Users are experiencing intermittent errors affecting the whole site. We’ll get it fixed ASAP.
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This should be all sorted out now and running properly again. Thanks for your patience!
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@collisionxkiss
@tumblr
It's a one time payment, and may turn into crabs at any time. You can see in the fine print here:
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@tawnyfritz
@daniifuranarka
Hmmm, not sure that I've heard that one before. Might be best to reach out here:
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@solarkarii
Not to worry! It's just a small bug we're working on squashing. The rainbows will return!
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January 13, 2020: Some users might be experiencing problems with the queue
For more information, please visit our Help Center:
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All clear! Normal service has been restored for everyone. High five for patience and understanding.
Some mobile app (iOS and Android) users might be experiencing intermittent connectivity issues. We’ll get it fixed ASAP. To stay updated, please visit our Help Center:
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Some Tumblr users may be experiencing issues with the public API and blog archives right now. We're working to fix them. Our apologies for any inconvenience.
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My post doesn’t appear in search results or tags:
I have some feedback to share:
I’d like to report an ad:
I’d like to report a violation:
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ALL CLEAR! Everything’s fixed, and Tumblr is back to its usual self. The posts that had been lost should now either be published or you can find them in your drafts folder. Apologies for the interruption, and thanks again for all your patience 🙂!
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All clear! Normal service is restored for all users. We appreciate your patience.
Users are experiencing a service disruption. We’ll get it fixed ASAP.
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Update: The fix is being rolled out, and we are anticipating for this issue to be resolved by the end of the day. We will post again once we are all clear. Thanks again for all your patience.
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Still experiencing crashes with Tumblr and other Android apps? Google is rolling out a fix, but you can get the fix right now by following our steps at
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@ignoreKro
Thanks. We're aware of Tumblr not being accessible in Pakistan at this time. We're working on it, but can't tell you when service might be restored.
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Sorry about that folks, Android crashes have been sent to the pit! The app may crash one more time, but just re-launch and you'll be all good. Please resume at your leisure! :)
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@closetoena
@tumblr
Can you explain a bit more about your thoughts behind this? It's just a pretty broad question. For example, could you have a Tumblr site that was about NFTs in the world? Sure. Do we, Tumblr, sell NFTs? No. And so on.
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@Asking_Sebas
Your account is safe! Those ISPs seem to be blocking traffic to our website for some reason. Reach out to them to report the problem - the more reports they get, the more quickly they can fix it.
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Queuing posts should now work as intended. The ones that got lost in the shuffle should either get published soon or be in your drafts. Hang tight!
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@EllieInTheStars
@tumblr
Hi! We agree, it's a lot, lately :( We've been working on it; you wouldn't believe the number that the spam filters catch! Every spam report helps the filters learn and we really appreciate it, so we can catch these ones which get through too.
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...and we're back to normal! If you continue to experience this issue (or have a problem with anything else), please let us know:
We’re seeing a decrease in crash rates, but we are continuing to monitor the situation to make sure everything returns to normal. Stay tuned.
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We're seeing some unexpected latency in push notification delivery on Android, we're working to get that fixed as soon as possible.
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All clear! Everything's fixed, and Tumblr is back to its usual self. Apologies for the interruption, and thanks again for all your patience.
Update: The fix is being rolled out, and we are anticipating for this issue to be resolved by the end of the day. We will post again once we are all clear. Thanks again for all your patience.
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Some Tumblr users continue to experience intermittent errors affecting reblogs, notes & drafts. Hang tight and look for next updates on our help center:
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And we're back! All API/archive issues from earlier should be sorted out now. Thanks for your patience!
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Some mobile app (iOS and Android) users might be experiencing intermittent connectivity issues. We’ll get it fixed ASAP. To stay updated, please visit our Help Center:
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