Tarun
@tarunj25
Followers
4
Following
35
Statuses
164
Joined May 2015
@rblbank As I mentioned earlier, I have no interest in explaining the issue again to your customer support team. I have already explained it multiple times over the phone and in person to your executives. Since I have raised the issue on X please update the status here only.
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@rblbank Never seen such a poor management in banking sector. And worst part is, Customer is reporting the issue, debugging the same and sharing the analysis report with bank employees, still bank is not able to resolve the issue in 6 months.
@tarunj25 Hello, we had sought time to come back with our detailed response. However, our internal reviews are yet to be completed and we request you to allow us further time to revert to you. Regards, RBL Bank.
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@ShoonyaApp The ticket 1736153406731 was logged a week back and was closed by customer care without even applying their mind
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@ShoonyaApp There was not even a single call on my phone from any number. Please stop making false claims. If you really have intensions to resolve the issue. Please go through the details that I have provided or call me genuinely.
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@ShoonyaApp There was only one call throughout the day. And when I picked up, the same was disconnected by the caller only after playing some call waiting music. I am available throughout the day and reachable on the registered number
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Worst customer support. Front end team has no clue. Backend team is not reachable. So issue if gets resolved on its own then fine otherwise clients have to keep waiting indefinitely.
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@ShoonyaApp I suggest to include monthly and yearly plans instead of rs. 5 per trade to retain customers, as there are some good brokers offering similar plans
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It's so unprofessional, no official communication from Finvasia about this issue. I think it is high time to leave this platform.
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