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@PaulSmith83 Hi Paul, thanks for reaching out. Please send me a PM and I can put you in touch with the right team to look at this for you. ^GM

@vickig78 I am so sorry to read that this has been your experience Vicki. Please send me a PM so that I can provide contact details of the team who can help. ^GM

@ximmat Hi there, thanks for reaching out. You can have a Whole Home pack with Sky Glass and use pucks in additional rooms. You can find more information here: ^GM

@DowellJemma Hi Jemma, thanks for reaching out. If you still need help, please send me a PM and I can provide contact details for the right team. ^GM

I'm sorry to read of issues with your broadband Jackson. The quickest and easiest way to fix Sky Broadband issues is through our Help section: You’ll be able to test your line, check your in-home connectivity & book an engineer if needed. Please send me a PM if you still need help. ^GM

@weeshug72 Hi Hugh, thanks for reaching out. This certainly should be. ^GM

The novelty of using the Sky Go virtual remote to control the TV whilst your significant other is trying to watch it never gets old.. 🔎

@pixiefan_123 Sorry to see that. The quickest and easiest way to fix Sky Broadband issues is through our Help section: You’ll be able to test your line, check your in-home connectivity & book an engineer if needed. ^MB

Thanks for letting me know Lisa, I'm glad you were able to do this on your account and on the back of the issues, when it comes to finding out what is happening or what needs to be done next the only option I can offer you is to connect with the team I'm afraid. From our platform we are unable to take action on this or find out what has happened with the order in order to advise, we need to advise on speaking with the service team so they can offer some clarity on what has or hasn't been done and what the next steps are. Thanks, Tony

I can appreciate if it's been advised a few times and it hasn't happened it just adds to frustrations and the poor experience Lisa, I am very sorry this has been the case. The best I can advise is to speak with the team, if they aren't due to get back in touch or you're unsure exactly what is happening just now you can make them aware that this has been ongoing for a period of time and you've been advised several times on things that have not happened and set expectations that haven't been met, the team can also open a complaint and manage this on your account until the issue is resolved. This way you can know exactly what needs to happen and when you can expect this to happen. Do you have details to use to get in touch with the team at all Lisa? Thanks, Tony

@Lynzoola Hello Lyndsey, thanks for your tweet. Please send me over a PM and I'll get more details if you still need assistance with this. ^LC

@Phoenixrahman Hi Phoenix, more information will be coming soon😊^MC

@WoodsMonk Hello Woodsie, sorry to say I would need a little more information before I can help. Please send a PM using the link below? ^LS

@Simply_Tash Hi Tasha, send us a PM and we can advise you further. ^MC

Thanks again Lisa, did the team advise on when the order would need to be cancelled and then re-ordered, due to being stuck in the pre active status? As you spoke to them yesterday, if the team needed to take any action or raise anything off they may need to wait on this being done before the service can be ordered again, for example. Did the agent advise they would do this and you'd receive an update or did they advise you would need to reach back out to them for example? Thanks, Tony

Thank you for letting me know Lisa, I appreciate that isn't an ideal situation and thing to have to do with your broadband orde and the fact this still hasn't happened since this was advised. Can you tell me when you last spoke to the team around your order and they advised this? Thanks, Tony

@Faireylight Hi there. If there is anything you would like our help with, send us a PM with more information. ^JH

@KateRam8194311 Hello Alan, thanks for your tweet. I can see you've also sent over a PM and I've replied to you there with more support. ^LC

@Lamb2ja Hi James 👋 Thanks for the mention. Please send me a PM & I can take a closer look into this with you. ^DM