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@ojw123 Thank you for sending this over. Please can you send me a PM & I can take a closer look into this with you. ^DM

@donna_mcerlean Hello Donna, sorry to see you're having problems with your Sky Broadband connection. Head over to our website where you'll be able to test your line, check your in-home connectivity and book an engineer if needed - Keep us updated 😊^JD

@Toontone100 Good Afternoon, we're sorry to see you're having problems with your Sky Broadband connection today. Head over to our website where you'll be able to test your line, check your in-home connectivity and book an engineer if needed - Keep us updated 👍🏻 ^JD

@will6310 Hi William 👋 Thanks for the mention. I'm sorry to read that you're having a problem series linking classic Eastenders. Can you send me a PM with a little more info on this please? ^DM

@punkemoandy If you can send me a PM to chat further. ^JH

@punkemoandy That's not great to read. If you are still experiencing issues after going through the online steps then my best advice would be to call and speak with our Broadband team for further support. Contact options can be found at the end of the help steps ^JH

@MarkLyford Hi there Mark, thanks for keeping us in the loop. I am glad to see this has been resolved now!🙌 If you need any further help, don't hesitate to give us a shout😀 ^JW

@sophsweet Hey Sophie, feel free to reach out to us by sending us a PM using the button below and we can look into this for you. ^Allan.

@BRH_SAP What did our tech team advise when you contacted them about this issue? ^JD

@MoTaylor29 Hello Mo, we're sorry you're having problems cancelling your Sky subscriptions. I've replied to your DM so we can help you get things sorted out 😊 ^JD

@andrewross23 Happy to help Andrew, we're glad to have you back with us. If you need any help in the future feel free to drop us a message. Have a lovely night. 🌙 ^Heather

@JodyTheGoon Hello Jody, we're sorry you're not getting the most out of your Sky Broadband connection. What have our tech team advise you about this issue and any steps taken to improve things? ^JD

@lil_skyscraper_ Replies are not instant on this platform Sarah but, we do try our best to respond as quickly as we can. ^MB

@_catiebaby I understand. If you change your mind please use the link the agent mentioned to order your new hub. ^Heather

@_catiebaby How peculiar Catie. 🤔 Has a new router been ordered for you? ^Heather

@lil_skyscraper_ Got it Sarah & I've just replied. We'll continue in PM to prevent any duplicate conversations. ^MB

@_catiebaby Thank you for the screenshot, Catie. It's unusual that you've been informed you need a replacement hub as the one you've sent me a picture of is our newest hub. ^Heather

@_catiebaby No problem Catie, do you know the name fo the router you have though? ^Heather