Silk & Snow
@silkandsnow
Followers
724
Following
87
Statuses
282
Silk & Snow offers carefully curated mattresses and bedding that are thoughtfully manufactured using high quality materials.
US/Canada
Joined January 2017
@kilmyana We are thrilled you are sleeping pain free with your adjustable S&S pillow! Thank you for sharing this great news!
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@CorinaP05037096 We apologize for the way your situation has developed and can see you are in communication with our team to receive a replacement. We will be sure to follow up with the team accordingly and please let us know if you have any other concerns we can assist you with.
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@CorinaP05037096 @baseboz Hi Corina, we are very sorry for this negative experience you've had with our brand. We have taken a closer look at your order and can see you are currently in communication with our customer service team to receive a replacement for your second set of sheets.
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@baseboz We wanted to take the time and apologize for this negative experience you've had with us. We have taken a closer look at your order and can see your reshipment has been delivered. We remain available if you have any other questions or concerns please let us know.
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@baseboz Thank you for sending us your information. Our team has now reached out with the next steps in order to rectify this issue. We remain available if you have any other questions or concerns please let us know.
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@brooksrecord @judson We are so glad you are sleeping better with your Organic mattress! Here's to many more nights of comfy sleep to come!
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@raincityhome If the colour remains unsuitable, please reach out to our customer service team at hello@silkandsnow.com during your 100 Night Trial for a return. Once again, we apologize for this negative experience. If you have any other questions or concerns please let us know.
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@raincityhome Hi Skyler, we are very sorry for the poor experience you’ve had with our brand and we will be sure to follow up with our third party courier accordingly as this is not the experience we wish to offer our customers.
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@infinijaye We're so excited you got your mattress! Wishing you many comfy nights of restful sleep ahead! 🤩🤩
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RT @TrueNorthAid: Recently, a shipment of 30 beds arrived in Buffalo Narrows, Saskatchewan. We are grateful for people like Minnie who cont…
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@marykirby71 Hi Mary! We are so glad to hear you are getting a great nights sleep with your S&S products 😀 Here's to many more nights of restful sleep to come! - Michelle
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@BradenMcMill Hi @BradenMcMill, we are very sorry this definitely does not look right! We believe you received 1 king and 1 standard size pillow by mistake. If this issue is still unresolved please send us a DM and we can assist you promptly!
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We made the list! Check out this article to find out why we are voted best Down Alternative Duvet on @AptTherapy "the BEST list 2022"
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@OfficiallyAlly Hi Ally, we are very sorry for the experience you have had with us. We understand the frustration caused by this issue & recognize there was some miscommunication on our part. Our CX team has reached out to resolve this swiftly as it is important we make things right for you.
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From the amount of sleep you get to the thoughts you put in your head - the most important self-care starts from within. ✨
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