ShipStation Support
@shipstationhelp
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⚙️ Follow for service updates and tips from the @ShipStation team. Need to reach us directly? 📧 [email protected].
Austin, TX
Joined March 2019
@cunning_co Hey there, thank you for reaching out! We'd be happy to have a team member take a look into your account and see where those other shipments are coming from. Can you please shoot us a DM with your ShipStation account email? Hoping to hear back shortly!
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@b_brett30606 Hi Brett, sorry to hear you're having some trouble getting logged in! Could you please shoot us a message with your ShipStation account email? Hoping to hear back shortly!
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@dtmcculloch Hi Dave, sorry to hear that's been your experience! Can you please shoot us a DM with that ticket number or your ShipStation account email so we can have someone take a look? Hoping to hear back shortly!
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@ddegm72 Hi there, thank you for reaching out! Can you please shoot us a DM with your ShipStation account email or any ticket number so we can investigate this issue for you? Hoping to hear back shortly!
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@sanguisugabogg Hey there, we'd like to investigate the shipment notification issue you encountered. Can you please shoot us a DM with your ShipStation account email so we can have someone reach out? Hoping to hear back shortly!
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@fashionluvr Hi Rob, thank you for bringing this to our attention! Can you please shoot us a DM with your ShipStation account email or any associated ticket number so we can take a look and get your issues investigated? Hoping to hear back shortly!
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@JaekGrin Your ticket has been reassigned! Someone is going to be reaching out to you shortly.
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@TheCircleH Hey there, thanks for reaching out! Please shoot us a DM with your ShipStation account email and we'll have a team member get in touch to assist you ASAP. Hoping to hear back soon!
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@HunsakerOlivia Hey there, good question! You can see the most up-to-date information regarding this on our status page here: If you have additional questions, feel free to shoot us a DM!
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@JaekGrin Hi Jacob, thanks for reaching out! Please shoot us a DM with the ticket number or the account email so we can have someone take a look, thanks!
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@JungJoyce96611 Hey there, sorry to hear this happened to you! We'll be happy to help you get back into your account - can you please shoot us a DM with your ShipStation account email? Hoping to hear back soon!
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@FineHijinx Hi Mark, thank you for reaching out and bringing this to our attention! Can you please shoot us a DM with your ShipStation account email or a ticket number for reference so we can look into this? Hoping to hear back soon!
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@nessrose Hey there, thanks for reaching out! Can you shoot us a DM with your email so a team member can reach out to assist? There are no widespread issues right now so this is likely something account specific. Hoping to hear back soon!
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@ThunderChopps Hey there, sorry to hear this happened! Can you please shoot us a DM with your ShipStation account email so team member can get in touch? Hoping to hear back soon!
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@Amandahayestx Hey Amanda, sorry to hear you're having trouble getting in touch! Please shoot us a DM with your ShipStation account email and we'll have a team member get in touch ASAP to assist!
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@KayOpinionated Hi Kay, sorry to hear that you're having some issues printing your labels today. Can you please send us a DM with your ShipStation account email and the best phone number to reach you at? We'll have a team member get in touch to assist you with this.
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@goodrichrl Hey Robin, sorry to hear that! Can you send us a DM with your ShipStation account email so a member of our team can get in touch to assist? Hoping to hear back soon!
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