Sarah Hum
@sarahhum
Followers
7,317
Following
153
Media
60
Statuses
1,067
Founder @CannyHQ (remote, bootstrapped, profitable, hiring!) · Previously Product Designer @Facebook · Also the Twitch Partner with that cute dog
Toronto, Ontario
Joined September 2010
Don't wanna be here?
Send us removal request.
Explore trending content on Musk Viewer
América
• 946061 Tweets
Venezuela
• 576311 Tweets
Argentina
• 365517 Tweets
Colombia
• 340852 Tweets
Senado
• 324874 Tweets
Yunes
• 311356 Tweets
Morena
• 235939 Tweets
PS5pro
• 232587 Tweets
Sony
• 149328 Tweets
Bolivia
• 73791 Tweets
Dibu
• 61537 Tweets
Ecuador
• 54053 Tweets
Uruguay
• 48113 Tweets
#TemptationIsland
• 45143 Tweets
Dave Grohl
• 44942 Tweets
Barranquilla
• 43978 Tweets
#GHLímite1
• 38506 Tweets
James Rodríguez
• 36602 Tweets
Vargas
• 34606 Tweets
Gareca
• 25881 Tweets
#VamosChile
• 23479 Tweets
ゲーム機
• 21075 Tweets
$CATE
• 18168 Tweets
Scaloni
• 16872 Tweets
Mosquera
• 13514 Tweets
ゲーミングPC
• 13435 Tweets
Dybala
• 12671 Tweets
Nico González
• 11992 Tweets
Milad
• 10152 Tweets
In August we reached $1m ARR! 🤩🎉 Today on the blog, I broke down our journey into different milestones and what we learned at each step. TL;DR 👇
37
68
558
5/ Relationships are built in person and maintained online. Team retreats are valuable time and money spent for remote teams. They’re super fun too 🙃 We’re headed to Prague next!
5
3
232
4/ Hobbies are good for the soul. Founders, it’s okay for you to find happiness outside your company. There are many benefits to stepping away and your baby will be just fine 💕
2
6
185
3/ Finding the right people to fill open roles takes time. Start looking early. P.S. we’re hiring! ✌️
2
3
146
6/ The digital nomad lifestyle isn’t for everyone. Two years later, we’re staying put for a while. Fellow Torontonians, let’s hang out! 🇨🇦
9
0
139
2/ Some new things this year:
👩🏻🎨 39,420 Instagram followers
👋 84 candidate interviews
🏠 1 home base, Toronto
Here are a few takeaways:
2
0
132
We're officially a team of 5 and they're all cooler than us 😊 I call that a success
Meet the new faces
@cannyHQ
:
Andre, based in Norwich, working on customer success
Dan, a nomad, working on engineering
Elen, based in Tallinn, working on marketing
SO stoked to have you all 😍
3
2
80
Did we mention our team is fully-remote, bootstrapped, profitable, and hiring? 🙃
3
8
77
2 years ago tomorrow, we launched
@cannyHQ
on
@ProductHunt
2 years ago today, we said "wth, let’s just launch tomorrow"
Still one of the best decisions we’ve made
✅ Solve a problem
✅ Build a MVP, keep it simple
✅ Launch fast, fail fast, learn 🚀
1
9
60
It’s officially been two years since we launched Canny 😱 How CRAZY time flies. Here are some things we learned along the way 👇
4
4
48
It's launch day! 🎉 Check out this fun video we shot during our last team retreat showing off the new ✨ Canny Changelog ✨ we're also on Product Hunt
5
7
44
1/ April was the first month
@cannyHQ
grew by over $100k ARR in a single month. It blows my mind that we can basically hire a new person every month moving forward 🤯 With that said, we now have FOUR roles up on tell your friends 💛 roles below 👇
6
3
41
2/ First and foremost, I'm so grateful that we're bootstrapped and profitable. Despite bad times, our bank balance grows each month, we don't have a board looking to fire us (sorry
@sama
😉), and not a single member of our team quit their job.
Overall, things are quite good.
1
1
42
It's been another year since we launched Canny 🤯 I'm so grateful for the team we have and I'm stoked for year four! Here are some things we learned this year 👇
1
7
39
Our two-year nomad journey is coming to an end 😭 a more personal post on the blog today
5
1
37
Canny turned 7(!!) recently which is wild. I was really good about doing yearly reviews but year 5 and 6 really just flew by. I'm happy to be back for year 7 so check it out on our blog today 👉
5
3
37
12/ It's gonna be a grind but I have no regrets quitting my full time job 6 years ago. Let's get back to it 💪
Twitter may be dying but show some love to the thread!
1
2
34
13/ To wrap this up, I’m really proud of the company & team we’ve been able to build as first-time founders. Onwards to year 5! 🚀
3
0
35
We've reached 500 upvotes on
@ProductHunt
! Thank you for all your support 💕 your feedback is invaluable
3
2
34
Happy International Women's day!! Today also marks 6 years since we launched Canny. I’ve been slacking on my year in review blog posts but here are 6 things I’m grateful for 🧵
3
5
35
10/ I considered not posting my yearly update this year. It's tough to say publicly that growth is rough. That said, transparency is a deep part of our culture, and you aren't an open startup if you only share the wins. Huge thank you to all past and current Canny customers 🙏
1
0
32
1/ The last month has been interesting
@cannyHQ
:
💵 March was our record for new revenue by 34%
❌ March was also the worst churn we’ve had in the last 10 months
💪 More churn in April but we’re staying ahead of it
We’re not good at tracking a lot of things but some thoughts:
3
4
33
1
7
32
2/ This will be the first time we're leading a team through economic hardships. It's scary but we're all the more grateful that Canny is bootstrapped and profitable 💪
Here's what's up:
1
1
27
8/ Closing off with one of my favorite pics of Emmy from her first gotcha day in September 💛 thanks for reading and hope you're all well
3
0
29
12/ We're 16 people now and we're hiring! . We just posted a video from our most recent team retreat Come join us!
4
1
26
8/ We haven't had to do any layoffs and aren't planning to. We're actually still hiring!
2
1
24
11/ In personal news: I got partnered on Twitch! Come co-work with me: (LIVE as I'm tweeting this)
2
1
23
Announcing Canny FREE today on
@ProductHunt
! 🚀 We're very excited to help new products with feedback 💛
1
0
24
A deeper dive into the numbers I shared last week 🙃
1
5
23
3/ We changed our pricing around the same time things were taking a turn for the worse. We lost around half our paying customers overnight but more than doubled ARPU.
Here's the industry B2B SaaS growth rate in our MRR range:
1
1
20
5/ I did a lot this year, personally. The highlight being my Twitch stream. The community has blown my mind with support and it really does feel like I have co-workers around the world. If you don’t know about productivity streams, come hang out!
1
0
22
you know I'm extra excited for this launch because I made a video 🤩 sign up for notifs! 👉
0
1
23
5/ We know teams were priced out by our pricing change last year. While we have a generous Free plan, we think there is room for more features at a lower price point. Stay tuned!
1
0
22
6/ We’ve done a good job at fostering an environment where people aren’t afraid to try and fail at things. I think this is important as some of the best ideas come from taking risks 🔥
1
1
21
Just published our year four in review! 😱 Big themes for us this last year: navigating the pandemic, making better use of our time, and personal highlights 💕 oh and our dog Emmy 😊🐕
2
2
20
11/ I can see why so many successful companies are built during economic downturns. You have to build something truly amazing to succeed. The grind continues! 💪
1
0
21
4/ 9-person team. This was the same number I shared last year but we had several team changes this year. We’re coming to terms with the fact that we’ll always be recruiting for Canny. Speaking of, we’re hiring!
1
0
21
10/ People don’t know how they’re doing if we don’t tell them. Weekly 1:1s are great for feedback of any kind 🎉
3
0
19
2/ Some thoughts from the year below but TL;DR
1. Cracked $2m ARR, 1k customers, thoughts in new blog post
2. We're hiring
3. I stream on Twitch
4. I started a podcast about myself
2
0
20
4/
1. Last year's ARR was reported at a big spike during a (not so great) pricing change.
2. We feel the impacts from the economy. SaaS is on the chopping block when money is tight.
Here's what we're doing about both those things:
2
0
20
3/ Last year, I said this year would be tough, and it was. There are two main reasons for our decline in ARR:
1
0
20
6/ We can do better at proving a clear ROI by using Canny. We think this will involve giving our customers better access to insights.
1
0
20
I'm continuing to record audio diary entries this year! In my most recent entry, I reflect on 2021 and talk about goals for 2022
4
0
20
I'm on another podcast episode! I don't enjoy listening to my own voice so you'll have to tell me what you think 😅 Thanks for having me
@andybaldacci
🙏
3
1
18
6/ A couple weeks ago I decided to start documenting my life in audio format. I wasn’t sure if I was going to publish it but what the heck. I’ve put it up on Patreon because monetizing this will keep me accountable. It’s $2/mo to support my ramblings
2
0
19
I had this post sitting in my drafts for a while. Our opinion has changed a bit since then but the premise is still the same:
❌ Not all big companies are a fit as our customer. Here's why:
2
3
18
3/ Canny did well this year—we cracked $2m ARR and over 1k customers! We didn’t celebrate this publicly but I just published a blog post with some thoughts about moving upmarket
1
0
18
When was the last time you were disappointed by a generic feedback form?
0
6
19
4/ Canny Free means more people using Canny. Especially during this time, we hope we Canny Free is helpful while budgets tighten up.
Thank you to everyone who has been using Canny and sharing Canny! 🙏
1
1
17
7/ We're working to demonstrate how Canny provides an ROI via helping your team be more efficient. read: resources are tighter than ever, make sure people are working on the right things by using Canny.
1
1
17
5/ We will be pushing annual/multi-year contracts more. Predictable, reliable revenue for us, and savings for our customers.
2
1
16
10/ How is your team approaching things?
Here's a great thread from
@Patticus
on the impending recession.
How bad will the recession be?
After analyzing revenue data from 27.2k companies: it's worse than we thought.
- B2B getting hit hardest since '08
- Consumer $$ tanking
What should you do?
- 6 ways to not lose in recessions
- 4 ways companies win in them
Thread time 🧵
161
676
5K
1
1
15
6/ We're continuing with our move upmarket by expanding our product offering. Solving more needs = more opportunities for upsell.
1
1
16
Been so busy lately that I forgot to share our video of team
@cannyHQ
in SPAIN 🇪🇸🌞! We're off to our next retreat in Mexico City in a month!! 🇲🇽
4
1
17
9/ Friends know that I can't sit still. Outside Canny, I'm crafting up a storm:
1
0
18
$1m+: TBD, we're continuing to push on product and trying outbound sales for the first time! 🤞
4
0
17
What doesn't kill you makes you stronger 💪 new on the blog today: our first experience hiring. Spoilers: 🔥🔥🔥
1
3
17
7/ We're also exploring how AI can bring value to our customers. Join the Canny Discord to get first looks at our AI features and get on the beta list
1
0
17
If your team isn't using video for launches, you're missing out! No excuses:
💰 Spent $12 on the props
📱 Filmed on iPhone
☀️ Naturally lit
📹 Edited in-house
🎤 Recorded in-house
🏠 Hosted for free
@wistia
It's launch day! 🎉 Check out this fun video we shot during our last team retreat showing off the new ✨ Canny Changelog ✨ we're also on Product Hunt
5
7
44
0
1
16
8/ Health was a big theme this year. Our team felt well-supported when personal times got rough 💕
1
0
15
LOOK 👏 AT 👏 THIS 👏 TEAM
I wrote about how we attracted these rockstars to
@cannyHQ
. Give it a read 🙃
0
1
16
11/ Pre-pandemic, we relied on team retreats for team bonding. We’ve been filling in the gap with online hangs but we can do more to make sure everyone feels connected 🎃
1
0
16
9/ With everything going on, it's even more important for our team to be on the same page. That's why we're still investing in team retreats like our recent one to Mexico City
2
1
14
Canny Autopilot is launching on Monday!! We're chatting all things Autopilot in a webinar on Tuesday, May 14th at 2pm ET 🥳 join us and get some free credits 👉
0
3
15
This week, I'm hosting a charity stream to fundraise for
@projecthopeorg
and their efforts in Ukraine. I am personally donating and Canny will be matching donations to the campaign. We have raised $1,200 so far and counting! Please join us in donating:
1
1
15
7/ We have some big plans for the next year, including a WAY overdue pricing change. We’re hoping to finally reunite on a team retreat and, of course, continue to hit our goals 💪
2
0
15
4/ Starting with things we’ve done well…
Open communication and trust 💬 We knew this would be important from day one as a fully remote team.
1
0
13
I'm not going to pretend like things aren't tough right now but we've built a solid foundation these last 6 years and will come out stronger on the other side. Sending energy to all of you! 💪
1
1
14
Such a fun chat with
@GuillaumeMbh
talking about getting customers, pricing, feedback, and more 🤩 Love what him and the team are doing featuring bootstrapped companies like ours 🥰🚀
2
1
13
That's MY FACE 👀😂
1
3
8
1
0
14
12/ Overwhelmingly the team thought we could take more time off 😅 I find it hard to detach myself but people notice when I’m stressed—which isn’t good for anyone. Maybe I just need to hide it better 😉
2
0
12
5/ People feel like they have a seat at the table 🙋🏻♀️ I love this but I’m also wary about this changing as we scale. Growing the team slowly will help.
1
0
12
8/ Growth is cool but we had a case of the virus hit close to home which always puts things into perspective. Take care yourself and your people 💕
0
0
13
9/ Onto things we can do better…
We try to shield the team from the more boring tasks but delegation is good and the team wants to help 🙏
1
0
11