@rubenarslan @Evolving_Moloch @SpeciesTypical @rubenarslan :D thank you for forever fangirling this paper!!!!!

@lufthansa the weather was perfect when I flew, FYI lufthansa

@lufthansa they cite third parties (I don't think the weather is a third party, although it is an unforeseen circumstance). either way, I need proof.

@lufthansa my flight LH510 was delayed over 12 hours and Lufthansa customer service sent me auto responses denying my claim (with typos and duplicate words)

@lufthansa Also, Lufthansa unlawfully denies compensation claims under EC261 without proof.

@Lufthansa_DE again, isn't lufthansa obligated to provide proof to deny a claim under EC261? yes. but they block channels to request this.

@Lufthansa_DE why would you prefer to pay my compensation to a third party? that doesn't even make sense.

@Lufthansa_DE then your automatic reply suggests I escalate through a lawyer/third party service, which takes a cut of my compensation.

@Lufthansa_DE but why do you hand out passenger rights booklets to passengers when you've had a delay? and the pilot announces to all passengers the reason for the delay? and then your customer service team denies our claims WITHOUT proof.

@Lufthansa_DE I've had to escalate on twitter, which is an unfortunate tactic.

@Lufthansa_DE I tried chatting with you on your live chat (it's a machine that doesn't answer my questions).

@Lufthansa_DE and if I reach out to you on your customer service channels, you block my emails since the case is closed (without reasonable proof, which is what the law demands)

@Lufthansa_DE you keep closing cases for compensation claims as a delay tactic. this is unethical

@Lufthansa_DE hey Lufthansa, my flight LH510 was delayed over 12 hours, and instead of compensating me under EC261/2004 you closed my case.

@Lufthansa_DE thanks Flo, I've provided details in PM and I'm waiting for your acknowledgement/reply.

@Lufthansa_DE why would Lufthansa offer a means of contact which is not actually available to me? to dodge correspondence? it doesn't make any sense to me

@Lufthansa_DE but you could follow my account, Lufthansa. then I would be able to send you a message. the same privacy restrictions occur on instagram.

@Lufthansa_DE im also not able to send direct messages on these platforms. why is Lufthansa so difficult to contact??

@Lufthansa_DE