Hi, thank you so much for bringing this to our attention. I’m truly sorry that your transfer didn’t arrive when you expected. it’s frustrating when things don’t go as planned, especially when it matters most. If the delay went beyond our promised date, please don’t hesitate to reach out to us at We’re here to listen, to help, and to make this right for you.

@danieltellezjr Hi Daniel, Thank you for reaching out. we need to understand more details from you so if you’re open to it, please don’t hesitate to reach out to us at We’re here to help!

Hi, thank you for reaching out. I understand how important it is to get clarity on the status of your transfer. Due to privacy regulations, we’re unable to share specific account details. I recommend contacting the sender so we can work with them to begin an investigation right away. Thank you for your understanding.

@DRealBsc Hi Beeman, Thanks so much for your feedback! We process refunds right away when a transfer is canceled, but your bank may take up to 10 business days. We’re always working to speed things up! If you need any help, contact us at

Hi Dipanshu, thank you for bringing this to our attention! We’re truly sorry to hear about the delay with your transfer. Please rest assured, we’re here to help. If your recipient still hasn’t received the funds at the pickup location, kindly reach out to us directly at Our team is ready to assist and resolve this for you as quickly as possible!

@Emmyos12 Hi Emmanuel, thanks so much for your feedback! We process refunds right away when a transfer is canceled, but your bank may take up to 10 business days. We’re always working to speed things up! If you need any help, contact us at

@Emmyos12 Hi Emmanuel, thanks so much for your feedback! We process refunds right away when a transfer is canceled, but your bank may take up to 10 business days. We’re always working to speed things up! If you need any help, contact us at

Hi Patto, Thank you for bringing this matter to our attention. We're really sorry to hear about your experience. We're committed to resolving this issue promptly and take these matters very seriously. If you're comfortable, we'd love to get more details to look into this. Please fill out the form at We're here to make things right!

Hi Patto, Thank you for bringing this matter to our attention. We're really sorry to hear about your experience. We're committed to resolving this issue promptly and take these matters very seriously. If you're comfortable, we'd love to get more details to look into this. Please fill out the form at We're here to make things right!

Hi Ashvin, we’re really sorry to hear about your experience. We are committed to improving and would like to resolve any issues you've encountered. If you’re comfortable, we’d love to get more details to look into this. Please fill out this form and we’ll be happy to help!

@JenniferTims41 @wolfeyes996 Hi, we're so sorry to hear about this situation. Your safety is our top priority, and we'd like to assist you right away. Please contact us directly at so we can investigate and help resolve this as quickly as possible.

@QuanWal @EcoCashZW Hi Quan, we’re really sorry your transfer didn’t arrive as expected. If it was delayed beyond our promised date, please reach out to us at We’re here to make things right!

@urasiangirly Hi, thank you so much for your feedback! We're sorry to hear about your experience. If you're comfortable, we'd love to get more details to look into this. Please fill out this form: and we'll be happy to help!

Hi JJ, Thank you for bringing this matter to our attention. We're really sorry to hear about your experience. Your safety is our top priority and we'd like to assist you right away. We're committed to resolving this issue promptly and take these matters very seriously. If you're comfortable, we'd love to get more details to look into this. Please fill out the form at We're here to make things right!

@CIslandgir62956 Hi, thank you for your feedback! We’re really sorry to hear about your experience. If you’re open to sharing more details, we’d like to investigate further. Please fill out this form at so we can assist you.

Hi Mugunthans, we definitely want to provide a smooth service to all of our valued customers but since we’re a regulated financial institution, we sometimes need to verify your identity with documents or questions. We know it feels personal, but keeping your information safe is our top priority!

@Hi487892Hi Hi, thank you for your feedback! We’re really sorry to hear about your experience. If you’re open to sharing more details, we’d like to investigate further. Please fill out this form at so we can assist you.

@TorontoTrists @remitly Hi, thank you so much for your feedback! We’re really sorry to hear about your experience. If you’re comfortable, we’d love to get more details to look into this. Please fill out this form and we’ll be happy to help!

@rechterHoden88 Hi, thank you for sharing this experience. We’re so sorry for the delay and we understand how frustrating this must be. We’d like to make this right. Please give us a call or chat with us directly at so we can help!

@TKalerts Hi, we’re so sorry to hear about your experience. We understand that you didn’t get this resolved, and we want to make it right — please chat with us directly at for help. Thank you for giving us the opportunity to solve this issue