@harshal_hirve Dear Customer, kindly provide the serial number of your device, which can be found on the white slip attached to the neckband. Additionally, please confirm where you checked the information indicating that your device is not genuine, so we can assist you accordingly.

@HarjinderSLall Hi, that's not good to hear. Please share the software version of your device via DM and let us know in which scenario you are facing hanging issues. Also, please share your state/ city with us via DM along with the pin code so we can assist you better.

@aadasbts07 Hi Rahul, please note that, to protect your privacy, voice recording is disabled in certain scenarios such as during calls and video recordings. To share your feedback, please follow these steps: dial *#800# on your phone, select "Suggestion," and then submit your feedback.

@smukherjee00 Hi Samadrita, we’d like to inform you that your product is currently being repaired. Kindly allow 24 to 48 hours for the issue to be resolved. Thank you for your understanding and cooperation.

@0603amitanand Hi Amit, that's not good to hear. We suggest that you visit our authorized service center to get your device checked by technician. Click here to find the nearest service center: 

@Sainiranjan98 Hi Sai, we work hard to meet expectations like yours and we’re happy to hear that we could be of help.

@Anirudh22050624 Hi Anirudh, we're happy to hear that. It was a pleasure assisting you.

@shubhamgupta457 Hi Shubham, please highlight the email address of the Flipkart support team you contacted and share an invoice via DM so that we can assist you more efficiently.

@s_nivedhan Hi Nivedhan. we recommend updating your device to the latest available version for an improved experience. Please check for updates in your device Settings > System > System Update > Check for updates. Let us know if you need any further assistance via DM.

@iambharat98 Hi Bharat, kindly stay tuned to our official communication channels to know about update roll out information. Your patience is highly appreciated.

@Manohar77931492 Hi Manohar, we are sorry to inform you that the replacement policy is not available for realme handsets. Further, our service center team is working on your case and your issue will be resolved within 4-5 days. Thanks!

@Explain_Media We kindly request you to share a video recording highlighting the issue, captured using another device, so we can assist you accordingly.

@ravi3dfx Hi Ravikumar, please share the screenshot of the app version so we can assist you better.

@KumarV578247119 We request you to visit our authorized service center so that the technician can inspect your device physically to provide you better resolution. Please visit the link to find the service center near you:

@AbhijeetMunde Hi Abhijeet, referring to our discussion on call, the required spare part has been dispatched from the warehouse. We request you to kindly wait for 5-7 days in order to get your issue resolved. Further, if you need any assistance please let us know.

@ShibuVines85353 Hi Shibu, we request you to visit our authorized service center so that the technician can inspect your device physically to provide you better resolution. Please visit the link to find the service center near you: 

@sameerp19216 Hi Sameer, please share the software version (dial *#1234#) of your device so we can assist you better.

@MuneerAkhtar15 Hi Muneer, please share the software version (dial *#1234#) of your device so we can assist you better.

@rutikk_72 Hey, we request you to kindly attempt this again and share your USER ID via DM so that we can review the issue. Thank you!

@aadasbts07 Hi Rahul, please note that to protect privacy, voice recording is not allowed in certain scenarios such as calls and videos. Further, you can share your feedback by following the below steps: Enter *#800# on the dialpad>>Click on Suggestion>>Share your feedback.