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Arjun R Pillai
@rarjunpillai
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Cofounder/CEO @ Docket | CDO @ZoomInfo | | 2/2 Exits | fmr Founder/CEO @Insent (acq. by ZI) | @FullContact | fmr Founder/CEO @Profoundis (acq. by FullContact)
Washington, DC
Joined August 2009
Here is another demo of Docket, this time, a quick peek into the latest release - Conversational AI Sales Engineer for B2B Sales! Docket started as an answering engine. Like how an AE can ask questions to a sales engineer, they could ask questions to Docket and get an accurate response But, this wasn't enough. In many cases, AEs don't know what to ask. So, instead of an answering engine, we evolved Docket to a conversational agent. If the AE asks a vague question, Docket can ask a follow up question to clarify the context. If the question is clear, then it will give the answer and give a set of related follow up questions. AEs can quickly see the related questions that their team has asked, keep drilling in to those questions, click on references and learn. This is just in time, byte sized, self curate learning is the future of AE enablement. The current model of monthly 1.5 hour sessions are not working. Docket is AI first enablement, the future 😊 #Salesenablement
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@bhalligan Not only that, they are also fabricating the timeline to boost growth rate and perception 😊
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RT @morganb: 🧵 Finally had a chance to dig into DeepSeek’s r1… Let me break down why DeepSeek's AI innovations are blowing people's minds…
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RT @ForbesBizCncl: Predictions For 2025: Navigating AI, Pricing And Strategy Shifts Written by @rarjunpillai of Do…
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Looks like it is time for small acquisitions or acquihires or tuck ins. I saw several companies including likes of Salesforce, Perplexity, and others buying smaller companies to boost their technology, and bring in team. A couple of AI startup companies I know well also received interest to get acquired. This will continue for the next few months or more. Because of AI funding, many companies received funding and started trying out different applications and companies. Some of them will not get the traction to make it to next funding round. Good thing is - bigger companies are looking for talented AI teams. So, hopefully, these startups will get a decent outcome and return for the hard work they put in. Investors might also get their money back or a bit more through cash/stock in the acquiring companies. Not a bad outcome at all. Negotiate well and this could end up being very good outcomes for founders too 😊
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@lizwessel @SullyOmarr gave the agentic limitation. But, the deeper problem is - effectiveness of Human SDRs isn't really high right now. So, making AI SDRs is like making more of the thing that isn't really working.
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@prdeepakbabu @aish_caliperce As long as they have a listing on G2 or @trustradius or the other 100 listings, agents can find them easily. I’m sure the future websites will be built for agents (just like how they are built for Google today)
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@vicentes Human behavior change take way more time than we think it would. I’m sure ad revenue will be fine in the short term. Post AGI/ASI, this wouldn’t be the first thing we would worry about 😊
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RT @FoundationCap: Honored to see our own @JayaGup10 recognized by @BusinessInsider as one of 2024's rising stars in venture capital. Sin…
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RT @rrhoover: Foundation's @joannezchen and @JayaGup10 on the evolution of workflow automation → a system of agents
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RT @ashugarg: Service-as-software is a $4.6T opportunity. But no one knows how to actually grab that opportunity yet. The way to do so: a S…
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RT @JayaGup10: We’re still in the early innings of building Systems of Agents. After hearing from hundreds of startups, @FoundationCap is…
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RT @JayaGup10: We've identified 50 companies already building Systems of Agents. This isn't the future - it's happening now. Written with…
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Many founders struggle with how to go to market without a product. Several people have asked me how DocketAI went to market and got our initial customers We went to the market literally 3 days after the incorporation of the company. Obviously, we didn't have a product at the time, but we still sold to the companies as small as 150 people and as big as 3500 people. How did we do that? -> Design Partnerships The idea is - customers are signing up with you to design the product with you, in return for a future value. You're being 100% honest about your stage and customers would still want to support you In this video, I explain how we did it as Docket, how to do it, the documents to be used and the agreement to be used to do it. If you want to get the agreement I'm showing in the video or the pilot proposal template, comment "Design Partnership" and I will DM it to you
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In my recent podcast with Santosh, we explored how retention is becoming increasingly vital in B2B sales—a space where it's traditionally been less emphasized compared to B2C. In the B2B world, where much of the buyer journey is conducted anonymously, the ability to identify and engage prospects at the right moment is crucial. For instance, understanding when a prospect is in the research phase allows for timely and meaningful engagement, which can significantly boost conversion rates. This shift isn’t just about closing a sale; it’s about nurturing long-term relationships and increasing customer lifetime value. Our discussion highlighted that companies investing in these advanced retention strategies are not only preventing customer churn but are also enhancing loyalty and creating a more compelling customer experience. This focus on retention is redefining how B2B companies approach their markets. By integrating retention strategies that anticipate and respond to customer needs, businesses can build stronger, more resilient relationships with their clients. For a deeper dive into how these retention strategies are reshaping B2B sales, and to hear more about the practical examples we discussed, be sure to check out the full podcast at Revenue Ramble Link - #B2Bretention #B2Bdata #salesintelligence
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