CXO-Air India, Board Member-AISATS. Chief Customer Exp Officer & Global Head of Airport Ops-Air India. Ex-Director,Passport Seva Program,TCS. Views are personal
@anandmahindra
@TCS
Thanks a lot Mr Mahindra for your appreciation. It is a matter of great pride for us at TCS for being a partner of Ministry of External Affairs in bringing total transformation of Passport Services in India. Thanks once again 🇮🇳🇮🇳
This is just a glimpse of how the New Air India is shaping up.
With 470 new aircrafts coming in and retrofit of existing planes starting soon, future holds amazing opportunities!.
Air India, our national pride & one of the most powerful transformation stories in the making 🇮🇳
First look inside our stunning A350-900!
28 luxurious and private suites with full-flat beds in Business Class, 24 Premium Economy seats with extra legroom and comfort, and 264 spacious & ergonomic Economy Class seats.
Where will you fly first? ✈
#AI350
#AirIndia
#FlyAI
It was my pleasure to launch Delhi-Copenhagen flight today morning at Delhi airport. Another beautiful city now connected directly with Delhi. When are you travelling? Looking forward to welcome you on board🇮🇳🇮🇳
@airindiain
#FlyAI
: AI157 took off from
@DelhiAirport
for Copenhagen today, resuming the flight. Our Chief Customer Experience & Ground Handling Officer
@rajeshdogra7
cut the ribbon & shared a cake with passengers, senior GMR & AISATS & other officials to celebrate the occasion.
#DELToCPH
Thanks Ms Nidhi for the words of appreciation. We at TCS are happy to have brought transformation in Passport Services in partnership with Ministry of External Affairs. It’s been a great journey powered by robust technology and our persuit for citizen service centricity. Tks
It’s great to see how smooth the process for passports has become now. Had a great experience in Delhi this morning, well organised and helpful staff.
@rpodelhi
@DrSatyanjal
@MEAIndia
It was my pleasure to launch our inaugural flight to Milan today at IGI Airport New Delhi along with our airport team, AISATS team and senior officials from DIAL. Expanding network
@airindiain
@DelhiAirport
@ImRaina
🇮🇳 Happy Flying
It was my pleasure to meet
@Suhelseth
at the iconic Pierre Taj, New York last week. Very engaging and deep insights from a legend and a marketing guru. His out-of-box thinking and pearls of wisdom are indeed invaluable. Thank you for your time Mr. Suhel.
Happy and proud to be part of this amazing journey of Passport Seva Program. Thanks
@passportsevamea
@india_mea
. Next phase of this program will script another chapter of success in the history of eGovernance in India 🇮🇳🇮🇳
@TCS
The Ministry of External Affairs today signed an agreement for second phase of the Passport Seva Programme (PSP-V2.0) with M/s Tata Consultancy Services Limited appointing them as the Service Provider for the project.
@HarshShringla
@SecySanjay
@achangsan
@tpbhatla
@rajeshdogra7
Revealing the bold new look of Air India.
Our new livery and design features a palette of deep red, aubergine, gold highlights and a chakra-inspired pattern.
Travellers will begin to see the new logo and design starting December 2023.
#FlyAI
#NewAirIndia
*Aircraft shown are
Overheard a co-passenger say "Ab yeh purani wali
#AirIndia
nahin, Tata ki AirIndia hai"!
Flying the Maharaja aka
@airindiain
after a long time. And while this aircraft maybe be 14 years old, there is undoubtedly a renewed optimism about
#AirIndia
and its future.
#AvGeek
#PaxEx
This is an opportunity of a lifetime, to become part of the most awaited and exciting transformations in the world of aviation!
Come, join my team and script the success story of building Air India of the future. 🇮🇳🇮🇳
Dawn of a new era. Wings of Change
@airindiain
#FlyAI
: Thank you Mr Dhananjay Devasper.
We are proud to have our cabin crew recognised for their ability to deal with a medical emergency on board our flight AI 911 of 22nd Dec from Mumbai to Dubai. Well done Anita D’Cruz and Tejas.
Many congratulations
@doddaganesha
for winning the award. You are doing excellent work at airport.We are also proud of your contribution to the game of cricket. Keep bowling in the right areas so as to CLEAN BOWL our customer with your superlative service DELIVERY
@airindiain
🇮🇳
Extremely delighted to have won the Air India star award by my employer. It’s a great feeling when your hard work bears results and it’s acknowledged by the people who matter. Promising to give my 100% forever. Thanking Mr
@rajeshdogra7
for this recognition.
An amazing and inspiring talk by
@thekiranbedi
at our
@airindiain
corporate office in Gurgaon. It was an honor to have you in our office today. The team admired your thought provoking ideas and out of box thinking! All Air Indians are charged up after your power packed session🇮🇳
#FlyAI
: Adding another destination in Europe to our expanding network, our inaugural flight to Amsterdam is on its way! A ceremonial lamp was lit, a cake shared & ribbon cut by our Chief Customer Experience and Ground Handling Officer
@rajeshdogra7
, along with passengers, CCO
Your Excellency
@nagentv
it was our pleasure to meet you and discuss interesting matters of mutual interest. Your leadership & support has always been inspiring. Thanks for your profound affection and support for
@airindiain
in its transformation journey🇮🇳🇮🇳
It was our pleasure to host Secretary CPV & OIA
@VikasSwarup
at the Passport Seva Kendra ITO. Had very fruitful discussions and he shared several new ideas which will power PSP to the next level.
Indeed
@Benioff
. This partnership reflects our deep commitment to enhance and elevate customer experience using digital & technology. Wings of change
@airindiain
Air India & Salesforce are paving the way for a more efficient, customer-centric aviation industry in India. This collaboration is a testament to the country's determination to embrace technological innovation & build a brighter future for all. ❤️🇮🇳✈️
Many congratulations team Manohar International Airport, Goa for the launch of international operations!
We at Air India Limited are proud to be the first airline to fly international from this beautiful airport.
Kudos to all the teams🇮🇳🇬🇧
@airindia
@miagoaairport
🎉✈️It's finally time!
We're thrilled to celebrate the launch of international flight operations with
@airindia
at Manohar International Airport, Goa!
As we spread our wings to international destinations, we hope you will embark on many unforgettable journeys with us.
#gox
#FlyAI
: If you are passionate about airport operations, join us and be part of a dynamic team.
We are hiring for multiple locations across India.
For details and to apply click
#AirIndiaHiring
We
@TCS
were delighted to host you sir at PSK. Our teams are committed to deliver high quality services with focus on citizen centricity as articulated by you as your vision. Looking forward to Passport Seva Program scaling greater heights under your guidance and leadership🇮🇳🇮🇳
Thank you
@Vinamralongani
for your kind words. Indeed, wings of change
@airindiain
🇮🇳🇮🇳Looking forward to having you on board. Season's Greetings and a Merry Christmas🤶🎄
Wow !
Just got a call from
@airindiain
about my flight with them tomorrow enquiring if I needed a porter or assistance upon arrival at the airport.
I am told this service is offered to all business class customers now.
Quite impressive really !
#AvGeek
#PaxEx
Amazing recognition for a truly world class program! Transformation of passport services in India has set new benchmark demonstrating how an effective Public -Private-Partnership and power of technology can change the way Govt delivers citizen services. Kudos to MEA-TCS 👏
Thank you
@virsanghvi
for your kind words. Happy that our teams delighted you with our services. Looking forward to having you on board
@airindiain
again soon.
The last time I said how painless Newark airport was, people protested
Well, here is my experience today. Left the Pierre (midtown) at 8.45 am. Breakfast in the lounge after check-in, security etc at 9.40 am.
Excellent
@airindiain
ground handling too.
What a beauty 😍... sighted at DEL while taxiing for takeoff to CCU. I added a portion of the new Sonic identity to this clip of
@airindia
's Airbus
#A350
An amazing journey ! A new benchmark and total transformation in citizen service delivery by the government. India requires many more such initiatives. A great partnership. Well done TCS and MEA !
Thanks for the appreciation Rajat ji. Passport Seva has emerged as a benchmark program in eGovernance with
@tcs
and
@CPVIndia
@MEAIndia
partnering to bring transformation in passport services globally. True reflection of a new digital India powered by TCS 🇮🇳 Thanks again
Thank you so much
@VTDNO
for your kind words. Such acknowledgement of service transformation at Air India further motivates our teams to work even harder and deliver service excellence every single time. We look forward to having you on board
@airindiain
again 🇮🇳🇮🇳
Great flight
@airindiain
DEL-BLR. Decent food, courteous and professional crew as well.
Food: 8/10
Service: 9/10
Ground handling: 10/10
Overall: 9/10
Received my bags immediately on reaching the belt, kudos
@rajeshdogra7
PS:
@sandeeprrao1991
Never seen BLR T1 so crowded before🫣
Old gold and future aspirations together building a new Air India! Deep wisdom and fearless persuits; energising and incubating a vibrant Air India! Service transformation, and customer obsession; this is every Indian's own, Air India🇮🇳
@airindiain
Thank you
@virsanghvi
for your kind words. I am glad that your recent experience with
@airindia
ground handling in Delhi was good. Rest assured, we will continue to strive for excellence in providing smooth and efficient services always! Thanks.
Good to see
@airindia
ground handling at Delhi back on form.Clearly the experience I had when I landed from London was an aberration.
Well done
@rajeshdogra7
. We have never met but the turnaround is astonishing
Thank you
@mugdhagodse267
and
@RahulDevRising
for the words of appreciation for our team. We are always delighted to have you on board. Looking forward to see you again soon
@airindiain
🇮🇳🇮🇳
Recently Travelled Tata Air India! Delighted with the service on board as well by ground staff at both airports. Kudos Air India...
@airindian
@rajeshdogra7
with
@RahulDevRising
Thank you so much! Looking forward to fly again!
@TCS_News
Another milestone for the Passport Seva Program. Proud to be part of this path-breaking journey ! Best wishes to the Indian diaspora in Vancouver and the CGI on this launch !
GOI’s flagship Passport Seva Program (PSP) rolled out
@cgivancouver
on 14Jun2019! First ppt printed on the new PSP system developed by TCS handed over to the applicant by CGI team along with TCS officials. Passport services available now on new portal
There’s no greater feeling than representing one’s country and there’s no better feeling than helping one’s neighbour. It’s our responsibility to keep our nation’s flag high
#HarAasman
@airindiain
#RepublicDay2023
Many thanks
@virsanghvi
for your kind words. It was indeed a pleasure to meet you and exchange ideas. Your thoughtful feedback and words of appreciation mean a lot for me and my ground handling teams. Thanks for your support and patronage as always🙏
Such a pleasure to finally meet the remarkable
@rajeshdogra7
who has worked so hard to turn
@airindia
s ground handling around in such a short space of time. He was involved in the Tata-led revamp of the Passport Office & has brought the same skills to this task
Thank you so much
@virsanghvi
@SanjayJha
for your kind words. Yes, our ground handling teams are committed to deliver service transformation at airports and feedback such as yours would surely motivate them further.
Thanks.
@airindiain
🇮🇳🇮🇳
Nice to see you both
@tanmoychak
and Dina
@dinakholkar
. Indeed nostalgic memories of those times. How we laid the foundations of eGovernance in India one after the other building world class, most rewarded programs of public services transformation!! More power to
@TCS
Passport Report Card.
At the end of November 2023,
@passportsevamea
@MEAIndia
has issued more than 1.5 Crore passport and related travel documents through Passport Offices in India and Missions/Posts abroad. This has seen more than 16% growth over 2022.
@SecretaryCPVOIA
#FlyAI
: If you are passionate about airport operations, join us and be part of a dynamic team.
We are hiring for multiple locations across India.
For details and to apply click
#AirIndiaHiring
@DrSJaishankar
Thank you Hon’ble Minister Sir. We
@TCS
are proud to be part of Passport Seva which has transformed the way people of India get their Passports. One of the best executed eGovernance Programs powered by passion and technology ! Kudos to MEA&TCS!
@CPVIndia
@tpbhatla
@SecySanjay
Delighted to welcome 🎉💐JS & CPO
@achangsan
at state-of-the-art Herald House PSK and walk him through the award winning, reimagined passport service delivery processes. PSP V2.0 will scale new heights under your astute leadership🇮🇳
It was indeed a rich experience to meet and interact with the senior delegation from Maldives. The members were very keen and interested to know how India transformed passport sevices. It was also nice to learn that Maldives has already adopted ePassports.
Thanks for all the appreciation. TCS is proud to be associated with the transformation of passport services and this success reflects true success of our partnership with ministry of external affairs. Thanks once again.
#FlyAI
: We are hiring for airport handling services (Duty Manager, Ramp Operations Supervisor, Duty Supervisor, Airport Executive, LC (Load Control), HCC (Hub Control Centre)! Come & join us and be part of a dynamic team.
Thank you Mam for your kind words of appreciation. Indeed we at TCS along with MEA have been able to transform the passport services bringing speed, certainty and convenience for the citizens. Passport Seva has emerged as a touchstone of eGovernance. Thanks once again.
25 approx minutes is all it took to submit a renewal passport request at the TCS passport seva Kendra , kAmla mills! Quick, efficient, smiles, effective
#DigitalIndia
thank you
@TCS
@rajeshdogra7
for this sustained great experience
@TataCompanies
Those who wish to apply for their Passports or other related services can apply at the PSKs as per the given list. Easy availability of appointments, special measures for safety, sanitisation and social distancing- PSKs are waiting to welcome you.
Thanks
@Wangchuk66
for the appreciation. We
@TCS
are proud to be partnering
@passportsevamea
@rposrinagar
in passport services transformation. Citizen focus & reimagined processes enabled by innovative use of digital tech are truly changing public service delivery in India🇮🇳🇮🇳
It has been a great partnership with MEA and an amazing success story of service transformation through Passport Seva ! With most of the large missions now using Passport Seva System, the program has become truly global. Proud to be part of this amazing journey.
Thank you
@virsanghvi
Proud to have managed Passport Seva Program as Global Program Director from TCS. The amazing transformation we achieved was all due to solid support from MEA leadership
@MukteshPardeshi
then JS,
@ctopassportseva
Golok Simli and
@tanmoychak
from TCS
We don’t realise how fortunate we are in India to have one of the world’s most efficient passport processes. In few countries will you get a new passport in a couple of days
At least in Delhi, the passport offices have actually got more citizen-friendly over the last year
Amazing to see Mr. Prime Minister accepting the challenge. Thanks Senator Mr Aubyn Hill for sharing. We too were witness to the endless energy of Hon’ble PM and the entire cabinet during our marathon meetings in Kingston in 2017. Dynamic, focussed and purpose driven 👍
Thank you hon'ble
@CGISFO
@nagentv
for gracing the auspicious occassion. Thank you for your time and kind support. We are super excited with the launch of
@airindiain
direct SFO-BLR flight and so are our esteemed guests. Happy to connect two silicon valleys of the world🇮🇳
Thank you
@Suhelseth
for your kind words. We have embarked upon a major transformation journey and it is heartening to note that you could feel the difference our teams have started to make. Thanks for patronising and looking forward to welcome you on-board
@airindiain
again🇮🇳
Things are obviously way way different and remarkable than ever before. The check in experience; the counter staff and the lounge of
@airindiain
in Delhi are way way beyond even the finest international airlines. Kudos to the team!
@rajeshdogra7
@TataCompanies
Thank you Arun
@argus_eye_100
for your kind words of appreciation. Happy that Delta team and our EWR
@airindiain
team managed to navigate through the situation. Our teams are excited with the transformation journey we have embarked upon and your msg will further encourage them🇮🇳
It was amazing working with you Satyanjal ji. Your focus on outcomes, citizen friendly policies, positive and result oriented approach with a down to earth persona! You have set new benchmarks in public services. Best wishes from TCS and entire Passport Seva Team.
Since many Post Office PSKs are yet to re-open, there is no need to wait as one can apply for passport at any PSK across India. PSKs continue to redefine public services even in difficult times, now with special emphasis on safety and social distancing
@CPVIndia
@TCS
A benchmark in public service delivery globally, Passport Seva has caught the imagination of our entire nation !! Watch out the tranformation story of one of the most impactful and awarded eGovernance Programs of India. Powered by
@TCS
While attending
#G20India
@g20org
meeting in
#Udaipur
, took some time off to visit Passport Seva Kendra in Udaipur which was done during my time as Chief Passport Officer of India.
PSKs connect
@MEAIndia
to grassroots by delivering citizen-centric services.
@passportsevamea
The
#maharaja
is rapidly progressing, onwards & forward!
Thank u Mrs.Radha Sharma & the able ground staff at Toronto Airport! Followed by excellent hospitality on board AI-188 & on ground at Delhi airport
@airindia
@rajeshdogra7
!
This loyalist is catching another flt tonight :)
It was our pleasure to host AS (CPV & OIA) Mr Dinesh K. Patnaik at Herald House PSK today. Very interactive and in-depth discussions on several aspects of Passport Seva Project.
Special thanks to
@rajeshdogra7
⭐️ who saved the day for my family!
A lovely ending to a stressful day!
Nikhil Rajan was patient and very helpful. I hope he is recognised for his hard work.
भारत जैसा आतिथ्य कहीं नहीं,आज मुम्बई से जोधपुर की यात्रा का अनुभव इसलिये अधिक सुखद हुआ,कि
@airindiain
की उड़ान AI 645 के परिचारक समूह घर से तिल के लड्डू कुछ यात्रियों को भावनाओं से खिलाये.
#ReemaVora
#RohanPoojary
#Vibhor
#Narendra
#AI645
इस तरह मकरसक्रान्ति की शुभकामनाएँ दी.
It was nice working under your leadership
@SecySanjay
sir in my role as Global Director of PSP
@TCS
. It was incredible the way you navigated
@CPVIndia
during difficult Covid times. PSKs were open every single day and issued passports to all the needy without any discrimination🇮🇳
Thank you
@Suhelseth
for your kind words of appreciation. It is always a pleasure to have you onboard. Looking forward to your continued support and patronage🇮🇳🇮🇳
Take a bow
@airindia
: flew in early this morning on AI 112 from London to Delhi: the service was beyond imagination! The exemplary care by the crew and the ground staff is a lesson for all top-tier international airlines! Kudos to Nikhil Rajan, Naveen Sikka and Cyrus at LHR and
Our interview at Winner’s Red Carpet at Stevies Awards, Las Vegas, US last week. Tata Consultancy Services wins a Stevie® in the 2020 Stevie® Awards for ... via
@YouTube
Thanks for this wonderful feedback. Citizen centricity is enshrined as the core value of service delivery under passport seva program. So happy to see it resonating from your experience. Great work team PSK Saligramam
@TCS
@rpochennai
@SecySanjay
@CPVIndia
Took my 78yr old mother to the
@rpochennai
Saligramam office to apply for a new passport (with great apprehension given these covid times). Not only were covid norms strictly followed, the entire process was completed in less than an hour! A big thank you to the
#efficient
staff.
Air show over Mumbai airfield. Fog over Delhi airfield.
But salute the staff of both
@airindia
and
@airvistara
for a superlative job under such excruciating circumstances. What amazing people and one doffs one’s hat to them. Truly outstanding!
#FlyAI
: We are hiring for airport operations/ ground handling at Indore, Bhopal, Pune, Jaipur and Aurangabad on 17th Mar'23 through a walk-in interview. Apply and be a part of our dynamic team!
#AirIndiaRecruitment