@Guin33 Hi there Bev, I'm sorry to hear that you are impacted by the service changes. As preciously advised, your sentiment has been logged and we apologise for any inconvenience; service changes are carefully considered and not made lightly. -Ellice

@Bluedarky for the inconvenience. Please DM us if you require the case reference. ~ Keja (2)

@Bluedarky Hi Simon, Sorry to hear this. I've looked into the service and didn't find any indication that they should have missed that stop. I'll report this to the depot to ensure it doesn't happen again. Thanks for bringing it to our attention, and apologies...(1)

@Lokhirfellheart Hi John! Sorry for the delay - It looks like services were slightly delayed commencement today, but were able to serve Parsonage Street at 07:28 on its way to Hanley, I do hope you were able to board. ^Alex

@Korvax1319 I understand, and am sorry your chosen service has since been withdrawn, Spence! Please be assured, we only ever make amendments based on real world passenger usage, in line with our goal of providing the best service possible! If we can help further, please let us know. ^Alex

@ChrisGa77099310 Hello Chris, I am sorry to hear this. Due to recent fare changes, you’ll now only be charged for the distance you’ve travelled, meaning single journeys will cost £1.90, £2.40 or £3 adults depending on distance. You can find more information here> - Faye

@Guin33 The 38 served this stop on time on the 07/02. However, it did arrive at Hanley bus station at 06:50. I have logged your sentiments and sent your feedback to the local team. This will assist them when making any future timetable changes. I apologise for any inconvenience. - Faye

@benstark96 Hi there. I just wanted to reach out as we don't appear to have received a response from you. If you still need our assistance, please provide the requested information; we will be happy to help. If you no longer need us please reach out if you need anything in the future. - Faye

@benstark96 Hello Ben, I am sorry to hear this. So I can investigate further can you please provide the following: - Dates/times this occured - The service - The stop they were waiting to board from - Your direction of travel Thanks in advance. - Faye

@Mama_Kirst Yes, this is in both directions. - Faye

@Mama_Kirst Due to a burst water pipe on Victoria Road, 6/6A services, are diverting via City Road on alternating trips. You can find more information via our website > I apologise for any impact on your travel. - Faye

@Davew08071988 Hi Dave! Sorry to hear this! Please drop us a DM when you can, and we'll look into how best we can help! Thank you. ^Alex

@Guin33 if you encounter a specific issue with a driver/service, please do let me know if we can help. I'd be happy to assist further, however unfortunately services are unable to stop after having departed to ensure that we operate to schedule as best as possible. Apologies.(2/2) - Kian

@Guin33 Hi Bev, I'm sorry to hear about your frustrations here and I can appreciate it completely. We advise passengers to arrive at their stop with at least 5 minutes to spare to ensure easy boarding, (1/2)

@Guin33 I can appreciate your frustrations here however, if you continue to have any issues with boarding please do let us know and the team will be happy to help. - Kian (2/2)

@Stokieguy90 ...The service will now be under internal review by the team, who will monitor the performance of the services and vehicles, so that we can assess where we need to make adjustments. If you would like the case reference for this, please DM us via the link. (3/3) -Beth