Thank you for getting in touch with us, Nicola. I'm really disappointed to hear about the customer service you've received and for any Collections notices that have been sent in error and because of this i've raised a complaint on your behalf. The following link will take you to our internal complaints procedure and what you can expect from us whilst we are investigating your complaint: Could you please send us a DM confirming your full name, DoB and full address including the postcode so that we can assist. ^Sam

@Maj_10991 Hi Majinder, I'm sorry for the issues caused with the migrated billing from your old supplier to us. Could you please DM us with your full name, DoB and full address including postcode so we can look into this for you? ^Fionn

Hi Rose, I'm really sorry for the issues with your billing - and I apologise that they've had an impact on your credit rating. I've raised a complaint for you on our system, you can find our Complaint Handling Procedure here: - can you please DM us with your full name, DoB and full address including postcode so we can investigate? ^Fionn

@moominside Sorry to hear your still off supply, we can help you here. Are you able to check if your neighbours supply is on? Is there any information showing on your meter or is the screen blank? ^Sharon

@moominside Hi there, I'm sorry that you're off supply. To assist further, could you please DM us your full name, home address, including postcode, and your Date of Birth? I’ll look into this. ^ Holly

I'm very sorry to hear about this, @Lily39626164, and I've made sure to raise a complaint on your behalf to reflect this for future reference. The following link will take you to our internal complaints procedure and what you can expect from us whilst we are investigating your complaint:  If you're currently without gas and/or electricity at all in your home, please do let us know and send us a DM with your full name, full address including postcode and either your DOB or account number. If, however, it's only your hot water and/or central heating that's affected, we'd ask that you get in touch with our Home Services team directly as we're sadly unable to address these queries via this platform. You can reach our Home Services team here: 0330 102 8905 ^Jasper

@Pilgrim58192938 Hi there, I'm sorry to hear this, I'd like to look into this for you. Can you PM me with your full name, DoB and full address please? ^Fariha

@GEEEJAYELL Hey John, If you're still off-supply, please send us a DM with your full name, DoB, account number and address. ^Chevonne

@Kane849 Hello Kane, How can we help you? Send us a DM with your full name, DoB, account number and address. ^Chevonne

@mikegormley2003 Hi Mike, I'm sorry to hear this. I'd like to look into this for you. Can you DM us with your full name, DoB and full address please? ^Fariha

@LauraUla13 Hi Laura, I'm sorry that you've not had a response to your complaint. To assist further, could you please DM us your full name, home address, including postcode, and your Date of Birth? I’ll look into this. ^ Holly

@realgmg67 Hi Gavin, I have responded to your DM. Thanks, ^Fariha

@laura_h_87 Hey Laura, I've sent you a DM. ^Chevonne

Hi Euan, We are always here to look into this, and we'd like to investigate this further. We understand that not everyone is comfortable with sharing their details on social media. So if you prefer, you can call our team on 0330 303 5063 (Monday to Friday, 9am to 5pm). ^Fariha

@laura_h_87 Hi Laura. We have call centres based globally, however all our agents are trained to the same standard. If you can DM the requested details, we can help further. ^Nick

Hi John, I do apologise if the link provided does not give you the option to opt out of the half-hourly readings. If you are able to log into your account via the app or website this can be amended in your setting under the "How often meter reads send" option. If you cant find this please feel free to DM us and we can provide further support. I have raised feedback in relation to the link not taking you to the correct section of your account after log in, thank you for raising this with us. ^Sam

@adi_day Hi Adi, It's disappointing to read about your experience, I'm sorry about delay with the refund. Please DM us your full name, full address with postcode, DoB and we can look into this for you. Thanks, Arundhati