@OneAmerica This is the second year in a row you've screwed up my 80 year old mother's RMD. She's called customer service repeatedly for assistance and gets the run around. I need to speak to your compliance department and a customer rep. that can actually help her.

Hey @OneAmerica, this is the second year in a row you've screwed up my 80 year old mother's RMD. She has called customer service repeatedly for assistance and gets the run around. I need to speak to your compliance department and a customer rep. that can actually help her.

@silver_airways Please respond to customer case #274329