Nkuku
@nkukulife
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Following
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Ethical & Eco-friendly Homeware Handmade from sustainable materials Contact Customer Care https://t.co/pNM1U16vgm
Devon, England
Joined May 2010
Thanks for visiting. Please note we no longer update this page. You can contact our Customer Care team here or via DM You can find @nkukulife on Instagram Pinterest & Facebook
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@Nat1111 I am so sorry that this has occurred. I am not sure of the full situation but I will look into this with Elys and see what has occurred.
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@rachael_guiver thank you for your reply. I am pleased to confirm that the refund has been issued for you. Best wishes
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@rachael_guiver many thanks for your message, if you let me know your order number I can get this processed for you. Best wishes,
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@rachael_guiver sorry that this did not arrive in time for Monday. Would you still like a replacement, or would you rather a refund? Many thanks.
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@rachael_guiver thank you for sending this through. Would you like a replacement sent out to you?
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@rachael_guiver Sorry to read this. Are you able to send me your order number please and I will look into this for you. Best wishes,
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@GreigeLifestyle @wendyswallow Thank you very much for this message, I have sent this on to Wendy for you :)
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@Dicken4Jonathan Perfect! I have passed your details onto Furdeco - they will contact you to arrange a date for this to take place. Any queries do not hesitate to be in touch. Best Wishes, Georgie
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@Dicken4Jonathan Afternoon, I am sorry to hear that DPD have failed to collect yet again! I can raise a collection with our third party courier Furdeco and get them to arrange a day for delivery?
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@Dicken4Jonathan Morning Jonathon, please accept my apologies in the delay in responding to you. I can rebook a collection with our third party specialist courier and they will be in touch with you to arrange a date. Let me know how you'd like me to proceed. Best Wishes
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@Dicken4Jonathan I have arranged for DPD to collect the 1 chair on the Friday 3rd February. DPD will be in touch with you to arrange a time to collect. Once we have all three back we will of course fully refund you. Any queries do not hesitate to be in touch. Best Wishes, Georgie
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@Dicken4Jonathan Morning Jonathan, I have had the missing 2 chairs returned to us. Please let me know what day you'd be available for us to collect the other 1 chair and I can get this booked in with DPD for you
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@Dicken4Jonathan Items I can have them returned to us instead. Please let me know how you'd like to proceed.
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@Dicken4Jonathan After looking at the DPD tracking I can see that there is another parcel contain the missing 2 chairs. DPD attempted to deliver this afternoon but were unsuccessful in doing so. I am able to amend the delivery date for when you are in or alternatively if you wish to return the
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@Dicken4Jonathan Afternoon Jonathan, Thank you for taking the time to contact us at Nkuku. Please may you provide me with your order number and let me know how I can assist you. Best Wishes
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@tgh2526 Good morning, refund has been processed and you should receive your payment shortly. Sorry for the delay!
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@tgh2526 Good Morning, Apologies for this, could you please provide me with your order number and I can look into this for you and make sure the refund is actioned. Thanks Best wishes,
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@Steveeboy1901 Sorry about that, we've not heard anything from the courier on this but I have just located your email. Apologies that this was not responded to sooner. A replacement has been sent out for delivery ASAP.
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