@LCHFDetective @KarounDairies @newseason Howdy Deborah. We aren't sure WHERE/HOW you reached out, but apologies if we missed a question. We'd recommend sending any questions/comments to talktous@newseasonsmarket.com. Our customer experience team will provide a quick response.

@nenevaughan_ Hello. Thanks for reaching out. Dogs are not allowed in the store unless they are a service animal.

@TiMorrison Thanks for sharing this with us. We are so sorry for the poor quality of this item. The next time you visit our store please make sure you get a refund. This is not in line with our standards at all.

@CliftonB Thanks for sharing this with us. We definitely see how this would be confusing. We will get this elevated to the right team to address.

@mrjuergens Howdy Robert. We are so sorry for this hiccup. If you let us know which location you bought this from we will have them check the remaining stock. Please make sure you get refunded the next time you visit any of our stores.

@notaslavetofash @SomosScott Howdy Ben! Reach out to us at talktous@newseasonsmarket.com with the details about this request. We should be able to point you in the right direction. Thanks!

@esticodes Oh no! We are sorry to hear about this. Would you kindly share the details about this situation to talktous@newseasonsmarket.com? That way we can take the necessary steps to correct any incorrectly labeled items. We'd also like to get you a refund.

@Acabalicious The safety of everyone who works or shops at our stores has always been of great importance to New Seasons. We do not tolerate threats of violence against staff or customers, and asked this individual to leave in accordance with our standard safety guidelines.

@adamPDOTcom Thanks for letting us know about this. Would you please reach out to talktous@newseasonsmarket.com and let us know which location this is? We'd love to send it their way so they can find a better home for those shopping carts. ❤️ 🚲 ❤️

@silea Natural flavors refers to the lactic acid added to the butter. Modern butter is pasteurized which kills the natural fermentation process. Adding the lactic acid helps reintroduce fermentation and gives the butter a deeper flavor associated with cultured butter.

@ProtestaBloc Due to recent incidents that threatened the safety of individuals at our stores, we have increased security presence with contracted professionals so staff can focus on supporting customers. Security is trained only to intervene in situations in which physical safety is at risk.

@amigadehelado Thanks for sharing your concern. We’ve invested over $19M in safety measures and supplement pay & benefits to support staff and their families. If you want to discuss how we've supported staff, please reach out to us at talktous@newseasonsmarket.com to continue the conversation.

@JenTayRon thanks for reaching out. This is nothing to worry about. From time to time a fish 🎣 can get bruised during harvest. That is what those dark spots are, bruises. It won't impact the taste whatsoever. Have a great day!

@LindsaySundell Hello Lindsay! Cutting shrimp lengthwise is a common step in many salad roll recipes. Bui, our vendor, choses to slice their shrimp 🔪 🦐 to make a tighter roll. That said, we are always happy to issue a refund for anything our customers did not enjoy. Have a great day! 😃

@TabithaBlanken Thanks for sharing your concerns. We're maintaining our current mask policy until we learn more guidance from local level authorities. We'll continue to update our website as we evolve our COVID-19 policies in the weeks and months ahead.

@Conundrum9999 We are so disheartened to know you did not feel heard. We are looking into what took place during the discussion with the IT team. That said, we are fully committed to an accessible experience for all our shoppers. We will connect with you more in-depth ASAP.

@heatherkh Hi there! Happy Valley is without power, so closed for now. Sorry for the inconvenience!

@12packpapa Most stores are open today (2/14), except the Grant Park and Happy Valley locations. Travel conditions are leading to early closures, so we recommend calling your neighborhood store before trekking in. We expect to open all stores at 10am tomorrow (2/15). Stay safe!

@Ecotrust @CloverSonoma 💚 💚 💚

@melaniedewald We are committed to reducing our food waste 50% by 2030 alongside other cities and retailers in the region. We’re implementing technology and operations changes to reduce the amount of excess while continuing to donate edible food to local hunger relief partners.