Joe Pine
@joepine
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Management advisor, speaker, and author: The Experience Economy, Infinite Possibility, Authenticity, and Mass Customization
Outside of St. Paul, MN
Joined July 2009
Happy to learn that my latest article in @HarvardBiz (coauthored with Louis-Etienne Dubois) was one of its ten most popular in 2024! Definitely nice to see the recognition for "How Starbucks Devalued Its Own Brand". (And it's tough to beat @TomBrady at anything.)
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Happy to offer the surprise! Have a blessed Christmas.
Thank you Joe Pine & Jim Gilmore for your yearly surprise 🎄 card - Always a treat + extraordinary experience - quintessentially @joepine #StrategicHorizons
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RT @RuudWJanssen: Thank you Joe Pine & Jim Gilmore for your yearly surprise 🎄 card - Always a treat + extraordinary experience - quinte…
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@nathanschock @Hyken I never go out on Black Friday, and have heard of no great experiences that day. Of course, I think people make their own experience of hunting for the best bargains.
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RT @apexlearn_org: It’s interesting when you get a new paradigm shifting concept from a book and then read other stuff you had read before…
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RT @apexlearn_org: I am surprised no one talks about Marketing 4.0 and how it reassembles “Maslow On Mgmt” @joepine
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Thanks for this, Karen! Very gratifying. You will see more on it in the post after this one: Next week!
@joepine Thank you for revisiting Authenticity! I'm thrilled to see its principles influencing your new work on the Transformation Economy.
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RT @kjtheleader: @joepine Thank you for revisiting Authenticity! I'm thrilled to see its principles influencing your new work on the Transf…
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@apexlearn_org The Transformation Economy is about the fifth and final economic offering, transformations, where businesses charge for helping customers achieve their aspirations. See and
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It's a GREAT one! Thanks for the mention.
The customer isn't always right. Sometimes, they're just in the wrong place. Don't try to make everyone happy; it's a sucker's bet. This video is a good one I had forgotten about. #cx #experienceeconomy #buildbelonging cc @joepine aka #TheGodfather
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The new CEO has started well, but there is a long way to go. (Thanks for sharing!)
How Starbucks Devalued Its Own Brand This article analyzes where it went wrong and offers ideas for how the company can turn itself around. By @joepine& Louis-Étienne Dubois; via @harvardbiz
#CustomerExperience #BusinessModels
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RT @JeronimoGDB: How Starbucks Devalued Its Own Brand This article analyzes where it went wrong and offers ideas for how the company can tu…
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RT @apexlearn_org: “Convenience is about time well saved and experience is about time well spent” Think about that when you optimize your…
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Last chance for a great session in an intriguing place!
This is the last week to sign up to see Steve Schussler, Famous Dave Anderson, and @joepine on stage for the @capsuledesign Think & Link at @mspairport — yes, Terminal One. Register today for an exclusive experience.
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@FlagshipWMG I personally think WDW may be going to high in its pricing, and too far in creating an "elite class" within the most happiest place on earth. That will tend to reduce the happiness of many.....
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