💬 "Fun, interactive, and engaging." These were the words our team used to describe their experience at Frost & Sullivan Events' Customer Contact East this April! We’re thrilled to continue to network with #CX leaders! 🚀 #FrostCC #CXevents #CustomerContactEast

“A satisfied customer is the easiest one to steal.” Darren Stavely, speaker at #FrostCC, talked about the crucial role of empathetic communication to deliver remarkable service and that "satisfied" customers are the bare minimum. Companies need to be striving for excellence.

Yesterday at Frost & Sullivan's Customer Contact East, participants played a quick round of "speed dating". Participants talked with Interactions to find out which products and services can help them better supply their clients' demands in a world where customers rule! #CXevents

From tipoff to final whistle your customers are keeping score of your #CX performance 🎯. Score yourself to find if your automation is exceeding expectations:

We're ready to navigate the future of #CX at Customer Contact East, a Frost & Sullivan Executive Mind Exchange from April 7 - 10 in Ft. Lauderdale, Florida! 🚢 Learn more about the event here:

Is your company struggling to create human-like conversations within their #CX? 🗣️ Hear how our trusted partner GoDaddy balances human interaction with #AI here:

Is navigating your customer service a path to enlightenment or a test of patience? 🧘 Check out some tips to set yourself up for #CX success in our eBook "Elevating Connections: Conversational AI for the Digital World" 🚀:

We checked all our boxes at GDS Group CX Innovation Summit last week: ✅ Supply the Coffee ✅ Host a Roundtable ✅ Meet Brilliant CX Leaders We left last week feeling proud to be in an era where customers rule. #GDSSummits #CXInnovation #CustomerExperienceInsights #CX

Your IVA might be able to greet and answer basic questions, but can it execute complex requests successfully and boost customers #CX? Check out a list of key functions to guide you in making sure it can accomplish that goal:

James Wood, SVP of Solutions Architecture at Interactions talks about the value of integrating humans and technology in customer service to build moments that matter in a digital world. Read more insights here:

We're heading to GDS CX Innovation Summit this March! We'll participate in the roundtable: "#AI is your Biggest Transformation Ally" on March 18th and join the executive panel "Quick Wins or Slow Burners: The Pursuit of #CX Excellence" on March 19. We hope to see you there!

Happy International Women's Day! Today and every day, we celebrate the extraordinary women on our team and in our network. Join us in empowering women and fostering a culture of inclusion and belonging. Together, we can #InspireInclusion! #InternationalWomensDay #IWD2024

We're thrilled to be attending GDS' CX Innovation Summit in Boston this March! 📅 Our team will host the roundtable "AI is your Biggest Transformation Ally" and join the panel "Quick Wins or Slow Burners: The Pursuit of CX Excellence."

Today is National Employee Appreciation Day, but at Interactions we appreciate our team all year round! 🎉 Their dedication, innovation, and unity drive us forward as we continue to push the boundaries of #AI. 🧡

Did you know that even with decreased wait times your current #CX automation could be losing your customers? Score yourself to check if your automation is exceeding expectations! ✅

Dan Giatrelis, our SVP of Sales & Phil Gray, Chief Product Officer, will be facilitating the roundtable "The Key to Exceptional Customer Service: AI and Human Cooperation", hosted by Interactions at #CCWChicago. We're excited to see you there! 👋 📆 March 4, 5:15 - 6:00 p.m. CST.

Your customers' payment information their greatest treasure. Is your #IVA equipped to guard it? 🛡️ Click here for a full list of key functions your automation should be equipped with to provide #CX that meets your and your clients' needs:

In honor of #BlackHistoryMonth, we're thrilled to share one of our yearly traditions at Interactions: A playlist made by our incredible team, with their favorite songs, instrumentals or spoken word pieces by Black artists. 🎧 Listen here:

Forget the tale that humans and technology don’t go together in customer service! Srinivas Bangalore, the SVP of AI at Interactions, talks about our newest #patent and how technology can be used to assist human agents during calls. #CX #IVA

On this #WednesdayWhat, our employees answered what they like best about the leadership team at Interactions!